• 유통과학연구
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• 제16권1호
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• pp.73-85
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• 2018

Purpose - The beauty salon industry is a highly competitive market. Every beauty salon shop aims to keep its customers satisfied and hopes that they will revisit several times. Hence, this paper investigates the key factors affecting the repurchase intention of consumers in the beauty salon industry in Taiwan. Research design, data, and methodology - We first use the content analysis of free-response narratives from beauticians to classify the key factors objectively and develop the questionnaire accordingly. We then distribute the questionnaire to 130 beauty salon consumers to complete the questionnaire. Next, the Grey Relation Analysis is employed to identify the key factors that affect the repurchase intention of consumers in the beauty salon industry. Results - From the perspectives of the beauty salon customers, the factors affecting the repurchase intention of consumers are (1) obvious treatment results, (2) the treatment space considers personal privacy, (3) the offer of promotional prices for treatment/product trials, and (4) the product knowledge of the beauticians. From the perspectives of the beauticians, the factors include (1) the treatment space is well-designed and makes the customers feel relaxed, (2) enhancement of the customer relationship, (3) the treatment space considers personal privacy, and (4) the positive service attitude of the beauticians. Conclusions - We analyze all the key factors and offer some suggestions as a conclusion.

• 한국의류산업학회지
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• 제7권2호
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• pp.231-236
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• 2005

The purposes of this study were, a more systemic and desirable improvement method of retraining program was researched for cultivation of field beauticians through acknowledgement of the environmental change and phenomenon of beauty shops by time and through recognition of current retraining situation. 1) In terms of acknowledgement of the necessity for beautician retraining, the item on the necessity for beautician retraining showed beauticians' high requirement for retraining. 2) The main problem of reeducation was that reeducation curricular of each organization have not been programed. 3) Presence education was the main thing to be completed for reeducation program improvement. We also could know that the improvement and complement of work environment, the education extension besides technology education, and the rapid acquisition of information as improvement were recognized importantly.

• 패션비즈니스
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• 제20권6호
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• pp.19-31
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• 2016

Identifying the factors of emotional experience that arouse emotional responses will contribute to determining the relationship between the visual attributes of a salon and the emotional responses of humans, as well as the relationship between service factors and the emotional response of humans. The aim of this study is to examine the effect of the various e motional responses of customers on store preference and to thereby propose marketing strategies for offering an insightful service. The emotionally expressed vocabulary used by customers during their visit is also explored. 300 customers with previous experience of beauty shop services were surveyed and their responses were analyzed using SPSS 20.0 to define the problems. All the emotional experiences at the beauty salon influence the service satisfaction and re-visitation intention. The results showed that, as the customer's level of satisfaction with a service experience increases, the re-visitation intention increases. Of these results, only the service experience influences the recommendation intention. As the effective delivery of positive emotional services influences customers' revisiting intentions, beauty industry workers should be aware of each phase of the customers' emotions and try to provide customer-oriented services to appease these emotions. In addition, workers should strive to create service systems that induce customers' positive emotional responses rather than to offer merely stereotyped services.

• International Journal of Costume and Fashion
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• 제3권
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• pp.121-139
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• 2003

A purpose of this study is to measure degree of solidarity and conflict of the beauty salon franchisees according to an influence strategy of franchiser and grasp characteristics revealed from managing a franchise system. This will also contribute to improving results of franchise systems and considering a direction for development. This study examined existing studies relevant with conflict and solidarity and analysed relativity between relevant variables and grasped the flow of studies and then set hypotheses in order to present a device for decreasing conflict within a franchise system of beauty shops and for increasing a solidarity and subsequently analysed samples and tested data. The data for this study are researched by sending questionnaires to beauty salons which participated in one of franchise systems and they are analyzed by various methods in a statistics. After studying some relevant theories, this study used the definition of the franchise system in beauty salons as an entity of a political-economy paradigm. A franchiser desires to influence member shops with an influence-strategy. Therefore member shops which perceived it go through a conflict and then such a process is revealed as making significant influence on solidarity. Beauty salon franchise exists by reciprocal confidence and transaction. If an opportunism gain in influence owing to an conflict intensification, there would be no steady formation of relationship. Therefore the head office should develop a member-shop-management-system by more scientific and more technical methods and prevent, in advance, member stores from seeking for negative opportunism.

• 환경위생공학
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• 제19권4호
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• pp.61-68
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• 2004

Hair driers and chemicals used in beauty shops generate a number of heavy metals and $PM_{10}$. Also many $PM_{10}$ are produced during hair cut. The pollutions raised health problems and uncomfortableness to hair dressers and customers in beauty shops. This study investigated to assess indoor, outdoor and personal particulate pollutants ($PM_{10}$ and Heavy metals) mean concentrations and the source of the pollutants in beauty shops. The results are summarized as follows: 1. The measured mean concentrations of respiratory particulates were $30.5ng/m^2$ in indoor, $30.5ng/m^2$ in outdoor and$44.0ng/m^2$ on personal levels. The personal concentration was found higher than indoor and outdoor concentrations. 2. The heavy metals mean concentrations were showed as indoor (Na>Zn>Cr), outdoor (Cr>Zn>Pb), and personal (Na>Cr>Zn) levels. 3. Chemicals and hair driers were regarded as the major sources of the pollutions. 4. Na was correlated with Mg, Zn and Cd, while Mg was correlated with Ni. Mn was correlated with Cu, Zn and AS, where as Cu was correlated with Zn, As and Cd. Zn and As, and Asand Cd were correlated each other. Na was inversely correlated with Cr.

• 한국의상디자인학회지
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• 제14권4호
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• pp.17-27
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• 2012

The purpose of this study is to analyze the perceived service quality according to the characteristics of beauty salons and customer demographics. 343 customers were surveyed in the areas of university campuses, central district and residential areas of Cheongju. The questionnaire consisted of the characteristics of beauty salons and customer demographics, and items to evaluate the service quality. Confirmatory factor analysis, t test, ANOVA and descriptive statistical analysis were used to analyze the data. The results were as follows; First, the preference for the number of designer in the beauty salon were differed by sex, age and occupation. Women, college and graduate students preferred the salons with over seven designers. The customers over forty years old used smaller beauty salon. Second, Female perceived higher service quality in all respects such as technique, kindness and convenience of reservation than male did. There were no difference in age groups and occupations. Third, nationally franchised shop which located in downtown with more than 20 designers were highly evaluated in view of service quality.

• 한국안광학회지
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• 제20권4호
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• pp.425-435
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• 2015

목적: 본 연구는 현재 사용 중인 안경원 상호를 분석하고, 그 중 소비자에게 선호도가 높은 상호를 알아보고자 하였다. 방법: 전국 351개의 안경원 상호를 추출하여 빈도분석을 하였으며, 서울, 경기 지역의 20~30대 296명을 대상으로 안경원 상호 선호도에 관한 설문조사를 실시하여 통계분석을 하였다. 결과: 안경원 상호는 영문상호(54.4%)를 더 많이 사용하였고, 2음절(30.5%)과 3음절(32.5%)을 많이 사용한 것으로 조사되었으며, 4음절 이상의 경우 "아이(26.0%)"와 "안경(24.3%)"이 상호에 많이 포함되어 있었다. 상호의 인지도(선호도) 조사에서는 한글상호(63.0%)인 경우와 1음절(34.5%), 5음절(20.9%)이 가장 높은 것으로 나타났다. 결론: 안경원 상호는 한글을 사용하고 1~3음절 또는 안경관련 전공용어가 포함된 상호를 사용하는 것이 고객의 선호도를 높일 수 있다.

• 한국패션뷰티학회지
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• 제2권2호
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• pp.81-92
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• 2004

This paper examined the utilization pattern of aroma-therapy and relating factors after visiting about 100 skin-care shops registered to the Central Estheticism's Association in Daegu.Kyungbuk areas, in 200. This questionnaire survey was put into practice from September 1st to September 30th, 2003 for one month, study subjects were 643 skin-care-shop users. As for the experience of Aroma-use. while 85.4% of respondents experienced Aroma-use or has been using Aromat, 14.6% had no experience of Aroma-use. As for average frequency of Aroma-use, 32.8% used Aroma one time a week,23.7% everyday, 20.4% one time a month, 12.0% 3 times a week, 11.1% 2 times a week. As for the route of getting information on aroma, 49.5% of Aroma users got the information in skin-care-shop, 28.6% from mass-media such as internet, TV, newspaper, magazine. Regarding the type of preference aromas, 65.4% answered Lavender, 35.3% Rosemary, 35.2% Peppermint, 25.5% Rose, 23.7% Tea tree, 21.1% Jasmin, 19.5% Lemon. As for purposes of Aroma-use, 36.8% answered problematic-skin-control & fatness-control, 33.5% stress-relaxation, 14.8% physical-symptom-relaxation, 12.4% muscle-relaxation, 2.6% other purposes.

• 패션비즈니스
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• 제23권5호
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• pp.111-123
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• 2019

The objective of this study is to provide basic marketing data that is useful for domestic cosmetics companies by investigating purchase decision factors in cosmetics shopping. To this end, a mobile survey was conducted with a total of 300 men and women, aged 20-30, residing in Seoul and the surrounding Gyeonggi province. The collected data was analyzed by using SPSSWIN 21.0. Next, frequency analysis, factor analysis, reliability analysis, descriptive statistical analysis, correlation analysis and multiple regression analysis were performed. The results outlined consumer's purchase decision factors and suggest retailers should focus on services, such as additional events and samples, convenience of the shop itself, training salespeople to be kind and informative, promotion and services by carefully choosing models and celebrities to advertise and encourage impulse purchases, increasing product quality, improving their reputation in SNS, improve the perceived reliability of the shop by stocking famous brands prominently, advertisement, promotion and being reliably trendy and being reliably trendy. However, product loyalty was not an important factor consumers aged 20-30, these people are using SNS a lot so buy a wide variety of products. In this way, the cosmetics companies should establish marketing strategies in line with consumer habits.

• 한국안광학회지
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• 제21권3호
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• pp.173-179
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• 2016

목적: 소비자들이 안경원을 어떻게 선택하는지에 관한 안경원 선택속성에 관한 중요도 순서와 안경원을 어떤 경로로 선택하게 되는지를 알 수 있는 정보원천에 관한 중요도의 순서를 매겨 안경원 경영에 도움이 되는 연구를 하고자 한다. 방법: 2015년 3월 10일부터 3월 31일 사이에 서울과 경기북부지역의 안경원을 방문한 고객을 대상으로 조사를 실시하였다. 분석방법은 기술통계를 사용하였으며 SPSS v.10.0 통계 패키지 프로그램을 이용하여 분석하였다. 결과: 안경원 선택속성 중요도 상위 5개는 "직원의 친절과 예의", "안경원의 청결", "고객 불만에 직원의 신속한 해결", "직원의 시력검사 및 조제가공실력", "고객 불만과 요구 처리"로 나타났다. 안경원 선택속성 중요도 하위 5개는 "사은품제공", "안경원의 규모나 크기", "개점시간 및 폐점시간", "편리한 주차시설", "호감 있는 직원 용모"인 것으로 나타났다. 안경원 정보원천 중요도 상위 2가지는 "과거의 이용경험", "가족, 친구, 친척 등의 추천으로"인 것으로 나타났다. 안경원 정보원천 중요도 하위 2가지는 "광고 등을 보고"와 "안경원의 특별한 외장을 보고"로 나타났다. 결론: 안경원 경영에서 중요한 점은 광고, 외관, 사은품과 같은 외적인 면보다는 안경사의 실력, 진심어린 고객응대, 과거의 이용경험 등의 내적역량인 것으로 나타났다.