• Journal of the Korea Society of Computer and Information
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• v.16 no.11
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• pp.209-217
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• 2011

Recently, As it takes charge of the customer service in many enterprises, the importance of call center has been emphasized more and more. The growth of call center industry is leading lots of call center agents. But, Call center agent's frequent turnover deteriorates the labor productivity and quality. Also, This turnover increases training cost and recruit cost. For these reasons, management turnover in call center is emerging as an important issue. The purpose of this study is to analyze the relationship of job satisfaction factors, job satisfaction, organizational commitment and turnover intention of call center agent. To achieve these objective, as a conceptual model of the study, job satisfaction factors, job satisfaction, organizational commitment and turnover intention were reviewed and the model could be estimated through path analysis. According th the finding of this study, job satisfaction factors have positively impact on the job satisfaction, organizational commitment but have not directly impact on the turnover intention. Also job satisfaction and organizational commitment have negatively impact on the turnover intention. As a result, the meaningful implication of this study suggests that the increase of both job satisfaction and organizational commitment through the improvement of job satisfaction factors should be regard as important dimensions to decrease of turnover intention of call center agents.

• Journal of Digital Convergence
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• v.9 no.4
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• pp.253-265
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• 2011

A number of organizations have had big interests in studies concerning leadership and not only academia but also psychological areas do also. Until now, leadership has been accentuated by managers or team leaders especially. Recently, however, the concept of self-leadership directing one's own activities through self-control or self-management is being focused on in practices and in academia. This study is to investigate the influence between self-leadership strategies as predictors and learning performance in IT classes as dependents variables mediated by attitude of attendance focused on the social science students in two universities (Korea(116 samples) and India(36 samples)). And this research tried to compare difference between two university students. As a result of empirical analysis, Korean learners making an effort by themselves show a tendency to think constructively. Namely, even though the level of difficulty may be high, by positive self-talk, respondents usually make an effort to get high academic performance. In case of Indian respondents, students who are in behavior-oriented show higher academic performance. Research results can give us direction of task-taking attitudes in firms or learning attitudes in teaching organizations and implications to human resource managers who are in charge of improving learning performance or productivity.

• Journal of Adhesion and Interface
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• v.19 no.2
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• pp.74-82
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• 2018

Many methods for cross-linking acrylic PSAs have been discussed previously. For high cross-linking density, epoxy functionalized monomer and methyl aziridines as cross-linking agents were used in this study. Additionally, photopolymerization using different UV doses was investigated to synthesize a binder because of its rapid productivity. FT-IR analysis, curing behaviours and adhesion performance were examined for the relationship between UV doses and temperature as curing conditions. According to the results, the gel fraction was over 50% even at $120^{\circ}C$ after UV curing at a dose of $800mJ/cm^2$. On the other hand, while gel fractions of all samples reached approximately 80% only at $180^{\circ}C$ in thermal curing for 1 hour, gel fractions of the samples after thermal curing for 3 hours increased rapidly above $120^{\circ}C$ regardless of UV doses and reached approximately 100% at $180^{\circ}C$. This means that the second cross-linking reaction, esterification, is mainly dependent on the curing temperature.

• Journal of Technologic Dentistry
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• v.11 no.1
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• pp.71-81
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• 1989

This study was aimed for bettering productivity and technical level of the dental 1 aboratory, and helping the dental technician's benefits and rights, and then endowing them some belonged atmospher and stability on their post by Improving job- satisfaction and maintaining the transferability of one's post at a proper limitation. Therefore, 320 dental technicians extracted randomly from all the technicians working at 494 dental laboratories were subjected for this study. The approach to the study was a way through some postal questionaires executed from March 29, 1988 until May 4, the same year, in which total 254 technicians answered, showing 79% resp"nserate. responserate. The data-analysis was done by a model of the dental technician's transferability from their post, as considering Mobley's(1978)-model of post-transferability, and results through the study are as follows : 1. Satisfaction at a given post showed that the married is better than the unmarried(<0.05), and the experienced is better than the inexperienced(P<0.01). 2. Age, sex, educational experience, and one's service-duration did not affect significantly to the respondent's satisfaction on their post, statistically. 3. Satisfaction at a given post differed in adccordance with given conditions of one's post, i. e.,it stowed high when the monthly payment was good(P<0.05), and when too much duty on their job was given, it was the worst as shown in an example of the next order, too much

• Journal of the Economic Geographical Society of Korea
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• v.12 no.4
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• pp.627-644
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• 2009

In the knowledge-based economy highlighting the importance of human capital, there has been a growing interest in human capital externalities as a fundamental engine of growth and development of a region. The purpose of this study is to analyze human capital externalities using 3-level hierarchical linear model(3-HLM), decomposing determinants of wages into three levels involving workers(level-1) nested within firms(level-2) nested within regions(level-3). This study separately estimates the effect of the average education level on the wages by three different schooling groups on the assumption that the intensity of knowledge spillovers varies with each group's schooling level. The main results are as follows; First, the coefficient of the average education level of a region shows 0.044, indicating that one-year increase in the average level of schooling could increase average individual earnings by 4.4%. Secondly, the external effects of human capital on three different schooling groups are considerably different, raising less than high school graduates' wages by 3.0%, college graduates' wages by 4.7%, and graduate schools' wages by 11.8%, respectively. Thirdly, well educated workers are much more sensitive to the variation of the regional education level than less educated ones when we apply the shares of each schooling group as alternative measures for the average level of education. Such findings of this study draw an implication that local governments could speed up regional economic growth in the knowledge-based economy by not only raising total human capital stock in a region but building the close networks that promote productivity-enhancing human capital external effects.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2003.05a
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• pp.223-230
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• 2003

KCTA(Korea Container Terminal Authority) is going to introduce automated operating system in the port of Gwangyang container terminal to enhance the efficiency. Prior to developing the container terminal, defining the objective of container terminal operation is essential. This research used AHP technique to define the operation objective of automated container terminal objectively, and the questionnaire to collect the opinions of future customer, operator and research institution. The objectives mix of the automated container terminal are composed of the minimization of initial investments, the minimization of operational expenses, the performance of automation system, the raising of operation efficiency and productivity and the improvement of customer service. The result of the analysis revealed that most important factor among objectives mix was “the minimization of operation expense”. Especially, the user group preferred to select the factor of “the improvement of customer service”as objective rather than select other objectives. The result of this research will suggest some guidelines for deciding the level of investment of terminal construction. information system, automation equipment, terminal worker and etc., which are to be considered in terminal development and the system development hereafter.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.14 no.5
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• pp.1257-1269
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• 2010

The internet which is fast spread over all areas of our lives provides us with benefits of efficiency, productivity, and amusement; however, its features as an anonymous and non-face-to-face medium have raised a serious social issue of the collapse of internet ethics due to the abuse of it. Thereupon, the importance of internet ethics education has been highlighted to prevent side effects resulted from the internet and cultivate human-centered internet culture. In this paper, we suggests desirable methods for internet ethics education based on the investigation and analysis of the status of university freshmen's internet ethics. This research conducted a survey and analyzed its result after categorizing the status of internet ethics into the invasion of private information, invasion of intellectual property rights, harmful information, internet communication culture, cyber violence, internet addiction, and internet fraud. And based on the result of analyzing their internet ethics, this paper suggests desirable methods for internet ethics education. Next, internet ethics education was conducted by applying the proposed methods for internet ethics education, and its educational effect was evaluated. According to the result of verifying the educational effect measured statistically, it has proved that the suggested internet ethics education is effective to improve undergraduates' internet ethics.

• The Korean Journal of Quaternary Research
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• v.24 no.2
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• pp.35-48
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• 2010

The purpose of this study is to investigate paleoenvironmental conditions of the shallow sea around Jeju Island during the Late Holocene using geochemical contents of the bivalve (Glycymeris albolineata) collected from the Sangmori Shell Mound. The bivalve shell used shows the archaeological age of 2,300 yr BP. Stable carbon and oxygen isotope compositions show that growth rates decreased with aging. Coeval trends of both isotope compositions can be observed: heavier values during winters and lighter values summers except for their young and old growth stages. The seasonality of bivalve shell appear to reflect seasonal variations of paleotemperature as well as paleosalinity. Especially China Coastal Water with low salinity was transported into the southern Jeju Strait from Changjiang River during summer periods. Heavier carbon isotope values during winter indicate higher productivity, and this is supported by high density of phytoplanktons and higher chlorophyll contents during winter time. For accurate interpretation, monitoring of present-day conditions of shallow marine water as well as additional geochemical analysis of the same Recent bivalve may be necessary.

• KOREAN JOURNAL OF CROP SCIENCE
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• v.58 no.1
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• pp.71-77
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• 2013

The world demand of renewable bioenergy as an alternative transportation fuel is greatly increasing. Research for bioethanol production is currently being progressed intensively throughout the world. Therefore it will be necessary to develop bioethanol production with cellulosic materials. In this study, the yield of ethanol production was evaluated by simultaneous saccharification and fermentation (SSF) using sodium hydroxide pretreated sorghum ${\times}$ sudangrass hybrids. Composition analysis of 11 varieties of sorghum ${\times}$ sudangrass hybrids was performed for selection of excellent variety to efficiently produce bioethanol. The content of cellulose, hemicellulose, lignin and ash of these varieties were 32~39%, 19~24%, 17~22% and 6~11%, respectively. Among these varieties, 4 varieties of sorghum ${\times}$ sudangrass hybrids were selected for the evaluation of ethanol yield and those were pretreated with 1 M NaOH solution at $150^{\circ}C$ for 30 min using high temperature explosion system. After pretreatment, samples were neutralized with tap water. It contained 52~57% of cellulose. Simultaneous saccharification and fermentation (SSF) was carried out for 48 h at $33^{\circ}C$ by Saccharomyces cerevisiae CHY1011 using Green star variety. The yield of ethanol was 92.4% and the amount of ethanol production was estimated at 6206 L/ha.

• Archives of design research
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• v.17 no.1
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• pp.49-62
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• 2004

Due to the recent surge of wireless Internet and concurrent development of the end user terminal devices having standardized graphical user interface(GUI) and unified operation mechanism for better interactivity in information representation and ease of use, various efforts on the improvement of GUI is widely recognized as one of the key factors that will usher in the next stages of the wireless Internet for the users. Especially, improved usability along with unique visual effect are considered to be the key elements for GUI considering the rapid improvement of the resolution and color on the end user handset devices; thus, the study and research on the subject of GUI is expected to increase along with the wireless Internet using smart phones. User interface of the wires Internet end user handsets will have a definite and significant effect on the user interaction as well as productivity. Domestically, wireless Internet service providers and GUI design companies are making various efforts in producing a common GUI models for standardized operation scheme and improved graphical display capabilities of the hand phones, PDAs and smart phones. In the study, Nokia 3650 model and Microsoft Orange SPV model were chosen as test devices for usability comparison and data collection to collect directional benchmark data in developing next generation smart phone user interface integrating PDAs and phones. The mail purpose of this study is to achieve the most efficient user accessibility to WAP menu through intensive focus on developing WIPI WAP menu having most effective usability for the users in their twenties and thirties. The result of this study can also be used as the base research materials for WAP service development, VM browser development and PDA browser development. The result of this study along with the evaluation model is expected to provide effective analysis materials on the subject of user interface to the developers of the wireless Internet user devices, GUI designers and service planners while short listing key factors to consider in developing smart phones therefore serving as the GUI guideline of WIPI phones.