• 제목/요약/키워드: analysis infrastructure

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벤처기업을 둘러싼 외부요인이 성과에 미치는 영향 : 기업역량의 매개효과를 중심으로 (Effects of External Factors surrounding Venture Businesses on Performance : Focusing on the Mediating Effect of Corporate Capabilities)

  • 박다인;김대진
    • 벤처혁신연구
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    • 제7권1호
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    • pp.41-57
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    • 2024
  • 본 연구는 벤처기업정밀실태조사에서 수집된 국내 벤처기업 데이터를 통해 벤처환경수준과 벤처기업확인제도의 혜택과 내부역량, 경영성과 간 관계를 분석하였다. 고위험과 고성과를 특징으로 하는 벤처기업의 기업역량에 미치는 환경적인 요소들과 결합해 달성할 수 있는 성과 수준을 확인하였으며, 성과의 경우 재무성과와 기술성과로 확인하였다. 본 연구를 위해 벤처환경수준으로 대변되는 인프라 수준과 실제 벤처기업확인제도 혜택 정도를 독립변수로 설정하였으며, 매개변수의 경우 기업역량, 종속변수의 경우 재무성과와 기술성과로 구분하였다. 실증분석 결과 벤처환경수준은 기업역량에 영향을 미치지 않았으나, 벤처기업확인제도는 긍정적인 영향을 미치는 것으로 나타났다. 기업역량의 경우 기술성과에는 긍정적 영향을 미쳤으나 재무성과에는 영향을 미치지 않는 것으로 나타났다. 그러나 내부역량이 벤처환경수준 및 벤처기업확인제도 혜택과 경영성과 간 관계를 매개한다는 연구 결과를 확인하였다. 본 연구는 실제 벤처기업의 데이터를 활용해 환경에서 역량, 성과로 이어지는 일련의 프로세스를 확인하고, 기업역량의 중요성을 확인했다는 시사점을 갖는다. 아울러 벤처환경수준과 벤처기업확인제도에 대한 환경적 요소가 내부 성과에 미치는 영향을 확인했기 때문에 추후 개편된 벤처기업확인제도에 해당 프로세스를 도입하는 경우 벤처기업의 성과를 높일 수 있는 요소들에 대한 보다 정밀한 연구가 이루어질 것으로 기대된다.

국내 의류봉제 산업의 글로벌소싱 의향 고려요인 연구: 여성니트복종(women's knit wear) 생산을 중심으로 (An Exploratory Study of the Determinants of Global Sourcing Intention in Korean Clothing Sewing Industry: Focusing on Women's Knit Wear Production)

  • 유다빈;정선욱
    • 아태비즈니스연구
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    • 제14권4호
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    • pp.67-85
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    • 2023
  • Purpose - This study seeks to investigate the determinants of global sourcing intention in clothing sewing industry, in particular with its focus on women's knit wear production. Design/methodology/approach - This study collected a unique set of qualitative data through 31 in-depth interviews with fashion brands, promotion agencies, and sewing factories between July 2023 and October 2023. In addition, it analyzed the dataset using the MAXQDA to complement the research findings. Findings - We have two findings. First, the interviewees commonly mentioned the following factors as reasons for considering global sourcing: the human factors(aging of skilled technicians and labor shortages), the financial factors(gap in production unit prices at home and abroad), the relational factors(lack of novelty), and the physical factors(loss of production infrastructure and network), while the human factors(skilled workforce), the production factors(delivery date and product quality), and the relational factors(timely communication and mutual trust) as reasons for continuing domestic sourcing. Additional code analysis of interview also supports this finding. On the other hand, there was also a subtle difference between buyers(brands) and suppliers(promotion agencies and processing plants), and buyers consider the exact delivery date critical so that they could see trend-sensitive women's knit wear on time, and suppliers took production costs, labor costs, and labor shortages, which are financial factors, more seriously. Research implications or Originality - This study provides a richer and more balanced view of existing literature, which has generally tended to introduce global sourcing across the clothing industry despite the existence of various diversity within the industry. In addition, through qualitative research, we introduce that the sewing industry is carried out according to complex factors, and by revealing and categorizing the determinants of global sourcing, we supplement the existing research on the clothing sewing industry centered on survey. On a practical note, this study introduces that there is a difference in view of domestic sourcing and global sourcing between buyers(brands) and suppliers(promotion agencies and sewing factories), suggesting practical implications for revitalizing networks and deriving win-win cooperation network models among members in the future.

기술력 평가항목을 이용한 고안정성 중소기업 판별력 검증 (Verification Test of High-Stability SMEs Using Technology Appraisal Items)

  • 이준원
    • 경영정보학연구
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    • 제20권4호
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    • pp.79-96
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    • 2018
  • 본 연구는 기술력 평가항목 중 기업의 재무안정성과 관련된 항목을 신용평가모형에 반영하여 중소기업뿐만이 아닌 전체 기업을 대상으로 한 신용평가모형의 부도변별력을 높이기 위한 기술력 평가모형의 신용평가모형 내 내재화에 착안하여 시작되었다. 따라서 기술력 평가모형이 부채비율 기준의 고안정성 중소기업을 사전에 판별하는 데 적용될 수 있는지 검증하는 것을 목표로 한다. 대상 기업을 업종(제조업 vs. 비(非)제조업)과 업력(창업기업 vs. 비(非)창업기업)으로 구분하고, 3개년 동안 해당 군집의 평균 부채비율 1/2 이하를 달성한 기업에 대해 고안정성 중소기업으로 정의한 후, C5.0 기법을 적용하여 모형의 판별력을 검증하였다. 분석결과 소항목 수준에서는 업종과 업력에 따라 중요도 간 차이가 있지만, 중항목 수준에서는 기술개발역량이 고안정성 중소기업을 판별하는 중요변수로 도출되었으며, 기업의 업력에 따라 창업 초기에는 자금조달능력(수익창출능력을 고려한 자본구조, 자본비용 및 자금조달 방법의 다양성)이 미래 고안정성 중소기업 여부를 결정하는 중요변수이지만, 업력이 증가함에 따라 지속적인 성과를 가능하게 하는 기술개발 인프라가 재무안정성에 영향을 미치는 중요 변수로 변화한다는 결론을 도출하였다. 업종과 업력에 따른 모형의 분류 정확도는 71~91% 수준이며, 기술력 평가항목을 이용하여 고안정성 중소기업을 판별할 수 있다는 가능성을 확인하였다.

클라우드 컴퓨팅 서비스의 도입특성이 조직의 성과기대 및 사용의도에 미치는 영향에 관한 연구: 혁신확산 이론 관점 (A Study on the Effect of the Introduction Characteristics of Cloud Computing Services on the Performance Expectancy and the Intention to Use: From the Perspective of the Innovation Diffusion Theory)

  • 임재수;오재인
    • Asia pacific journal of information systems
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    • 제22권3호
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    • pp.99-124
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    • 2012
  • Our society has long been talking about necessity for innovation. Since companies in particular need to carry out business innovation in their overall processes, they have attempted to apply many innovation factors on sites and become to pay more attention to their innovation. In order to achieve this goal, companies has applied various information technologies (IT) on sites as a means of innovation, and consequently IT have been greatly developed. It is natural for the field of IT to have faced another revolution which is called cloud computing, which is expected to result in innovative changes in software application via the Internet, data storing, the use of devices, and their operations. As a vehicle of innovation, cloud computing is expected to lead the changes and advancement of our society and the business world. Although many scholars have researched on a variety of topics regarding the innovation via IT, few studies have dealt with the issue of could computing as IT. Thus, the purpose of this paper is to set the variables of innovation attributes based on the previous articles as the characteristic variables and clarify how these variables affect "Performance Expectancy" of companies and the intention of using cloud computing. The result from the analysis of data collected in this study is as follows. The study utilized a research model developed on the innovation diffusion theory to identify influences on the adaptation and spreading IT for cloud computing services. Second, this study summarized the characteristics of cloud computing services as a new concept that introduces innovation at its early stage of adaptation for companies. Third, a theoretical model is provided that relates to the future innovation by suggesting variables for innovation characteristics to adopt cloud computing services. Finally, this study identified the factors affecting expectation and the intention to use the cloud computing service for the companies that consider adopting the cloud computing service. As the parameter and dependent variable respectively, the study deploys the independent variables that are aligned with the characteristics of the cloud computing services based on the innovation diffusion model, and utilizes the expectation for performance and Intention to Use based on the UTAUT theory. Independent variables for the research model include Relative Advantage, Complexity, Compatibility, Cost Saving, Trialability, and Observability. In addition, 'Acceptance for Adaptation' is applied as an adjustment variable to verify the influences on the expected performances from the cloud computing service. The validity of the research model was secured by performing factor analysis and reliability analysis. After confirmatory factor analysis is conducted using AMOS 7.0, the 20 hypotheses are verified through the analysis of the structural equation model, accepting 12 hypotheses among 20. For example, Relative Advantage turned out to have the positive effect both on Individual Performance and on Strategic Performance from the verification of hypothesis, while it showed meaningful correlation to affect Intention to Use directly. This indicates that many articles on the diffusion related Relative Advantage as the most important factor to predict the rate to accept innovation. From the viewpoint of the influence on Performance Expectancy among Compatibility and Cost Saving, Compatibility has the positive effect on both Individual Performance and on Strategic Performance, while it showed meaningful correlation with Intention to Use. However, the topic of the cloud computing service has become a strategic issue for adoption in companies, Cost Saving turns out to affect Individual Performance without a significant influence on Intention to Use. This indicates that companies expect practical performances such as time and cost saving and financial improvements through the adoption of the cloud computing service in the environment of the budget squeezing from the global economic crisis from 2008. Likewise, this positively affects the strategic performance in companies. In terms of effects, Trialability is proved to give no effects on Performance Expectancy. This indicates that the participants of the survey are willing to afford the risk from the high uncertainty caused by innovation, because they positively pursue information about new ideas as innovators and early adopter. In addition, they believe it is unnecessary to test the cloud computing service before the adoption, because there are various types of the cloud computing service. However, Observability positively affected both Individual Performance and Strategic Performance. It also showed meaningful correlation with Intention to Use. From the analysis of the direct effects on Intention to Use by innovative characteristics for the cloud computing service except the parameters, the innovative characteristics for the cloud computing service showed the positive influence on Relative Advantage, Compatibility and Observability while Complexity, Cost saving and the likelihood for the attempt did not affect Intention to Use. While the practical verification that was believed to be the most important factor on Performance Expectancy by characteristics for cloud computing service, Relative Advantage, Compatibility and Observability showed significant correlation with the various causes and effect analysis. Cost Saving showed a significant relation with Strategic Performance in companies, which indicates that the cost to build and operate IT is the burden of the management. Thus, the cloud computing service reflected the expectation as an alternative to reduce the investment and operational cost for IT infrastructure due to the recent economic crisis. The cloud computing service is not pervasive in the business world, but it is rapidly spreading all over the world, because of its inherited merits and benefits. Moreover, results of this research regarding the diffusion innovation are more or less different from those of the existing articles. This seems to be caused by the fact that the cloud computing service has a strong innovative factor that results in a new paradigm shift while most IT that are based on the theory of innovation diffusion are limited to companies and organizations. In addition, the participants in this study are believed to play an important role as innovators and early adapters to introduce the cloud computing service and to have competency to afford higher uncertainty for innovation. In conclusion, the introduction of the cloud computing service is a critical issue in the business world.

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조망점 선정을 통한 대상지의 경관가치 평가 및 개선방안 (Landscape Assessment and Improvement of the View Area by Selecting the Landscape Control Point)

  • 김진효;이현택;나정화;조현주;사공정희
    • 한국조경학회지
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    • 제40권5호
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    • pp.19-32
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    • 2012
  • 본 연구의 목적은 대규모 주택단지 개발지로 계획되어 있는 대구광역시 북구 연경동 및 동구 지묘동 일원을 대상지로 선정하여 조망점 선정을 통해 조망대상 및 대상장을 정량적으로 평가해 보고, 이를 토대로 시뮬레이션을 실시하여 계획적 차원에서 개선방안을 제시해 보는데 가장 큰 의의를 두었다. 연구결과를 요약하면 다음과 같다. 우선 조망대상 선정을 위한 문헌분석 결과, 도출된 조망대상은 총 24개로 나타났으며, 최종적으로 도출된 주요 조망대상은 4가지로 나타났다. 다음으로 도출된 조망점 선정기준은 총 15개로 나타났으며, 이들은 다시 공통적인 특성에 따라 조망성, 접근성, 공공성으로 재분류하였다. 예비조망점은 공공성 및 접근성을 평가하여 선정하였으며, 평가 결과, 총 42곳의 예비조망점이 선정되었다. 최종조망점은 선정된 예비조망점을 대상으로 조망성을 평가하여 선정하였으며, 평가 결과 29개의 최종조망점이 선정되었다. 마지막으로 문헌분석 결과, 도출된 평가지표는 총 26개로 나타났다. 조망점별 가치평가 결과, 29곳의 대상장 중 I등급은 2곳, II등급은 3곳, 가장 낮은 V등급에 해당하는 대상장은 3곳으로 나타났다. 다음으로 개선방안을 위한 문제점 분석 결과, 개발계획도면을 고려하지 않은 대상장-1의 경우, 토지모자이크의 다양성 등 4가지 개선지표가 선정되었다. 또한 개발계획도면을 고려한 대상장-2의 경우, 배후 산림으로의 조망이 잘 이루어지며, 시각회랑의 확보가 가능한 건축물 배치 형태는 직각배치, 층수는 약 10층인 것으로 나타났다.

우리나라 생태숲조성 기본계획 실태 및 개선방향 (The Actual Conditions and Improvement of the Eco-Forests Mater Plan, South Korea)

  • 허재용;김도균;정정채;이정
    • 한국환경생태학회지
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    • 제24권3호
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    • pp.235-248
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    • 2010
  • 본 연구에서는 우리나라 생태숲조성 기본계획 수립의 실태를 파악하고, 문제점 및 개선방향을 제시 하였다. 우리나라 생태숲조성 계획의 제한요소로는 입지여건, 지형적 측면, 기존식생 등의 문제가 높은 빈도로 나타났다. 토지이용현황은 사유지의 평균 비율이 29.7% 이었으나 실질적인 사업비의 투자는 되지 않은 것으로 나타났다. 도입빈도가 높은 시설은 기반시설, 건축시설, 휴게시설, 편익시설, 안내시설 등 이었으며, 도입빈도가 낮은 시설은 식물재배시설, 생태시설, 상징시설 등으로 나타났다. 식물 종 보유현황은 500종류 이상을 보유한 곳이 1개소이었고, 산림청이 제시한 생태숲조성 기준의 식물종다양성 기준 이하는 11개소 이었다. 사업비는 시설투자비가 식재비보다 매우 높았으며, 후기투자사업비 보다 초기투자사업비 월등히 많았고, 조성 이후의 유지관리에 대한 예산 계획 수립이 거의 없었다. 산림청이 제시한 생태숲조성의 기본 개념은 충실하게 계획 하고 있었으나 세부적인 도입 계획에서는 이용자 중심 위주로 계획 되어져 생태숲조성 기본 취지에 어긋나고 있었다. 이러한 현상은 생태숲조성을 주관하는 지방자치단체가 사업추진을 위한 과정에서는 산림청이 제시한 내용을 제안하고, 사업이 확정된 이후에는 산림청이 제시한 내용을 대부분 무시하여 전시효과를 위한 생태숲조성 방식으로 변화하기 때문이다. 산림청에서 제시하는 생태숲조성을 위해서는 산림청의 감독이 강화되어야 하고, 지방 자치 단체장, 감독부서, 계획 및 설계자 등 담당자들이 생태숲에 대한 명확한 개념 정립을 하여야 할 것이다.

국내 임업분야 공적개발원조(ODA)사업과 지속가능발전목표(SDGs)와의 연관성 분석 (Analysis of Linkage between Official Development Assistance (ODA) of Forestry Sector and Sustainable Development Goals (SDGs) in South Korea)

  • 김나희;문주연;송철호;허성봉;손요환;이우균
    • 한국산림과학회지
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    • 제107권1호
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    • pp.96-107
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    • 2018
  • 본 연구에서는 국내 산림부문의 공적개발원조(Official Development Assistance; ODA) 사업과 국제연합(United Nations; UN)의 지속가능발전목표(Sustainable Development Goals; SDGs) 간의 연관성을 분석하고, SDGs 달성 측면에서 ODA사업의 방향성을 제시하였다. 우선 한국수출입은행 대외경제협력기금(Economic Development Cooperation Fund; EDCF) 통계조회시스템에서 국내 임업분야 ODA사업 자료를 분석하였다. 분석결과에 따르면, 산림부문 ODA사업은 임업 개발 분야와 임업 정책 및 행정관리 분야에서 활발하게 이루어지고 있었으며, 두 분야에서도 산림청과 한국국제협력단(Korea International Cooperation Agency: KOICA)에서 가장 많은 사업을 시행하고 있었다. 이와 같은 결과를 통해 선정된 국내 임업분야 ODA사업의 각 사업별 목표와 내용을 바탕으로 기존 산림부문 ODA사업 항목인 기술개발, 역량강화, 인프라 구축, 조림으로 항목을 분류하였다. 분류된 항목별 ODA 활동내용과 SDGs에서 강조하는 국가별 이행평가를 위해 국내에서 활용 가능한 산림부문 목표 및 성과지표를 포함하고 있는 2016년 산림청 성과관리 기본계획 성과지표와의 연관성을 분석하였다. 분석된 2016년 산림청 성과관리 기본계획 성과지표와 이와 연관되는 SDGs 세부목표 및 지표를 파악하였으며, 최종적으로 SDGs 목표를 파악하였다. 그 결과 국내 임업분야 ODA사업은 SDGs 목표 1(빈곤퇴치), 목표 2(기아해소), 목표 6(물과 위생), 목표 13(기후변화 대응), 목표 15(육상생태계), 목표 17(파트너십)과 연관되었다. 본 연구는 SDGs가 출범함에 따라 국내 임업분야 ODA사업을 검토하고, 이를 2016년 산림청 성과관리 기본계획과 SDGs와의 연관성을 분석하여 국내 산림부분 ODA사업의 한계점 파악과 SDGs 이행을 위한 제언을 했음에 그 의의가 있다.

손익공유형 민간투자사업의 투자위험분담 가치 산정 (Real Option Analysis to Value Government Risk Share Liability in BTO-a Projects)

  • 구석모;이성훈;이승재
    • 대한교통학회지
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    • 제35권4호
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    • pp.360-373
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    • 2017
  • 국내 민간투자사업의 추진 방식 중 수익형 민간투자사업은 수요 위험이 존재하는 방식이다. 수요 위험이 현실화 될 경우 민간사업자는 예상보다 낮은 수입으로 인해 재무적인 어려움을 겪으며, 정부도 안정적인 사회기반시설 운영에 차질을 빚을 수 있다. 따라서 정부는 수요 위험에 따른 위험 분담 정책을 다양하게 적용해 오고 있다. 하지만 정부의 위험 분담은 수요의 불확실성으로 인한 정부의 우발채무이며, 실시협약의 문구로 표현되어 기존의 전통적인 사업평가 방식인 NPV 방식으로는 위험을 계량화 할 수 없다. 본 연구는 수요 위험 분담 정책의 하나로 2015년에 도입된 손익공유형 방식(BTO-a)을 대상으로 수요 위험을 고려한 정부의 투자위험 분담 가치를 산정하는데 목적을 두고 있다. 투자위험 분담은 금융에서의 옵션(option) 형태를 갖게 된다. 민간사업자는 수입이 감소했을 때 정부로 부터 보조금을 청구할 권리를 가지고 있으며, 반대로 정부는 일정 조건하에서 보조금을 지급할 의무를 가지고 있다. 본 연구에서는 Black-Scholes 옵션가격결정 모형을 활용하여 투자위험 분담의 가치추정 방법론을 정립하고 사례 사업을 통해 결과의 적정성을 살펴보았다. 사례 사업은 제안된 고속도로 민간투자사업을 대상으로 하였으며, 분석결과 투자위험 분담 가치는 약 120억원으로 추정되어 민간이 투자한 투자비의 약 4%를 차지하는 것으로 나타났다. 즉, 정부가 투자위험을 분담함으로써 120억원의 재정지원을 추가로 투입하는 효과로 볼 수 있다. 교통량 위험을 확률변수로 가정할 경우 사례사업에서 도출된 옵션가치는 평균이 122억원이고 표준편차는 36.7억원으로 도출되었다. 누적분포를 도출한 결과 90% 확률 구간의 옵션가치가 69억원에서 188억원의 범위에서 결정될 것으로 나타났다. 본 연구에서 제시한 방법은 미래수요의 불확실성하에서 정부와 민간사업자가 더 나은 위험 분석과 투자위험 분담에 대한 경제적인 가치를 이해하는데 도움을 줄 것으로 기대한다.

융합 서비스 모델 개발 방법론 및 체계 연구 (A Framework for Creating Inter-Industry Service Models in the Convergence Era)

  • 권혁인;류귀진;주희엽;김만진
    • Asia pacific journal of information systems
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    • 제21권1호
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    • pp.81-101
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    • 2011
  • In today's rapidly changing and increasingly competitive business environment, new product development in tune with market trends in a timely manner has been a matter of the utmost concern for all enterprises. Indeed, developing a sustainable new business has been a top priority for not only business enterprises, but also for the government policy makers accountable for the health of Its national economy as well as for decision makers in what type of organizations. Further, for a soft landing of new businesses, building a government-initiated industry base has been claimed to be necessary as a way to effectively boost corporate activities. However, the existing methodology in new service and new product development is not suitable for nurturing industry, because it is mainly focused on the research and development of corporate business activities instead of new product development. The approach for developing new business is based on 'innovation' and 'convergence.' Yet, the convergence among technologies, supplies, businesses and industries is believed to be more effective than innovation alone as a way to gain momentum. Therefore, it has become more important than ever to study a new methodology based on convergence in industrial quality new product development (NPD) and new service development (NDS). In this research, therefore, we reviewed any restrictions in the existing new product and new service development methodology and the existing business model development methodology. In doing so, we conducted industry standard collaboration analysis on a new service model development methodology in the private sector and the public sector. This approach is fundamentally different from the existing one in that ours focuses on new business development under private management. The suggested framework can be categorized into industry level and service level. First, in the industry level, we define new business opportunities In occurrence of convergence between businesses. For this, we analyze the existing industry at the industry level to identify the opportunities in a market and its business attractiveness, based on which the convergence industry is formulated. Also, through the analysis of environment and market opportunity at the industry level. we can trace how different industries are lined to one another so as to extend the result of the study to develop better insights into industry expansion and new industry emergence. After then, in the service level, we elicit the service for the defined new business, which is composed of private service and supporting service for nurturing industry. Private service includes 3steps: plan-design-do; supporting service for nurturing industry has 4 steps: selection-make environment- business preparation-do and see. The existing methodology focuses on mainly securing business competitiveness, building a business model for success, and offering new services based on the core competence of companies. This suggested methodology, on other hand, suggests the necessity of service development, when new business opportunities arise, in relation to the opportunity analysis of supporting service based on the clear understanding of new business supporting infrastructure optimization. Meanwhile, we have performed case studies on the printing and publishing field with the restrict procedure and development system to assure the feasibility and practical application. Even though the printing and publishing industry is considered a typical knowledge convergence industry, it is also known as a low-demand and low-value industry in Korea. For this reason, we apply the new methodology and suggest the direction and the possibility of how the printing and publishing industry can be transformed as a core dynamic force for new growth. Then, we suggest the base composition service for industry promotion(public) and business opportunities for private's profitability(private).

토털 아웃소싱 환경 하에서 IT서비스 수준관리(Service Level Management) 프로세스 성숙도가 정보시스템 성공에 미치는 영향에 관한 분석적 사례연구 (The Impact of Service Level Management(SLM) Process Maturity on Information Systems Success in Total Outsourcing: An Analytical Case Study)

  • 조근수;안준모;민형진
    • Asia pacific journal of information systems
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    • 제23권2호
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    • pp.21-39
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    • 2013
  • As the utilization of information technology and the turbulence of technological change increase in organizations, the adoption of IT outsourcing also grows to manage IT resource more effectively and efficiently. In this new way of IT management technique, service level management(SLM) process becomes critical to derive success from the outsourcing in the view of end users in organization. Even though much of the research on service level management or agreement have been done during last decades, the performance of the service level management process have not been evaluated in terms of final objectives of the management efforts or success from the view of end-users. This study explores the relationship between SLM maturity and IT outsourcing success from the users' point of view by a analytical case study in four client organizations under an IT outsourcing vendor, which is a member company of a major Korean conglomerate. For setting up a model for the analysis, previous researches on service level management process maturity and information systems success are reviewed. In particular, information systems success from users' point of view are reviewed based the DeLone and McLean's study, which is argued and accepted as a comprehensively tested model of information systems success currently. The model proposed in this study argues that SLM process maturity influences information systems success, which is evaluated in terms of information quality, systems quality, service quality, and net effect proposed by DeLone and McLean. SLM process maturity can be measured in planning process, implementation process and operation and evaluation process. Instruments for measuring the factors in the proposed constructs of information systems success and SL management process maturity were collected from previous researches and evaluated for securing reliability and validity, utilizing appropriate statistical methods and pilot tests before exploring the case study. Four cases from four different companies under one vendor company were utilized for the analysis. All of the cases had been contracted in SLA(Service Level Agreement) and had implemented ITIL(IT Infrastructure Library), Six Sigma and BSC(Balanced Scored Card) methods since last several years, which means that all the client organizations pursued concerted efforts to acquire quality services from IT outsourcing from the organization and users' point of view. For comparing the differences among the four organizations in IT out-sourcing sucess, T-test and non-parametric analysis have been applied on the data set collected from the organization using survey instruments. The process maturities of planning and implementation phases of SLM are found not to influence on any dimensions of information systems success from users' point of view. It was found that the SLM maturity in the phase of operations and evaluation could influence systems quality only from users' view. This result seems to be quite against the arguments in IT outsourcing practices in the fields, which emphasize usually the importance of planning and implementation processes upfront in IT outsourcing projects. According to after-the-fact observation by an expert in an organization participating in the study, their needs and motivations for outsourcing contracts had been quite familiar already to the vendors as long-term partners under a same conglomerate, so that the maturity in the phases of planning and implementation seems not to be differentiating factors for the success of IT outsourcing. This study will be the foundation for the future research in the area of IT outsourcing management and success, in particular in the service level management. And also, it could guide managers in practice in IT outsourcing management to focus on service level management process in operation and evaluation stage especially for long-term outsourcing contracts under very unique context like Korean IT outsourcing projects. This study has some limitations in generalization because the sample size is small and the context itself is confined in an unique environment. For future exploration, survey based research could be designed and implemented.

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