• Title/Summary/Keyword: Work Crew

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A Study on Minimum Cabin Crew Requirements for Korean Low Cost Air Carriers

  • Yoo, Kyung-In;Kim, Mun-Kyung
    • The Korean Journal of Air & Space Law and Policy
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    • v.33 no.2
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    • pp.291-314
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    • 2018
  • In recent 3 years, Korea's low-cost airlines have expanded their areas of passenger transportation not only to domestic market but also to Japan, China, Southeast Asia and US territory as a total of 6 companies (8 airlines including small air operation business carriers). Currently, three more airlines have filed for air transportation business certification as future low-cost carriers, and this expansion is expected to continue. To cope with the aggressive airline operations of domestic and foreign low-cost carriers and to enhance their competitiveness, each low-cost airline is taking a number of strategies for promoting cabin service. Therefore, the workload of the cabin crew is increased in proportion to the expansion, and the fatigue directly connected with the safety task performance is increased. It is stipulated in the Enforcement Regulations of the Korea Aviation Safety Act that at minimum, one cabin crew is required per 50 passenger seating capacity, and all low cost carriers are boarding only the minimum cabin crew. Sometimes it is impossible for them to sit in a floor level emergency exit for evacuation, which is the main task of the cabin crew, and this can cause confusion among evacuating passengers in the event of an emergency. In addition, if one of the minimum cabin crew becomes incapacitated due to an injury or the like, it will become a serious impediment in performing emergency evacuation duties. Even in the normal situation, since it will be violating the Act prescription on the minimum cabin crew complement, passengers will have to move to another available airline flights, encountering extreme inconvenience. Annex 6 to the Convention on International Civil Aviation specifies international standards for the determination of the minimum number of cabin crew shall be based only on the number of passenger seats or passengers on board for safe and expeditious emergency evacuation. Thereby in order to enhance the safety of the passengers and the crew on board, it is necessary to consider the cabin crew's fatigue that may occur in the various job characteristics (service, safety, security, first aid)and floor level emergency exit seating in calculating the minimum number of cabin crew. And it is also deemed necessary for the government's regulatory body to enhance the cabin safety for passengers and crew when determining the number of minimum cabin crew by reflecting the cabin crew's workload leading to their fatigue and unavailability to be seated in a floor level emergency exit on low cost carriers.

Structural and Job Analysis for Core Competency of Aircraft Maintenance Crew Using Fuzzy Theory (퍼지이론을 이용한 항공기 정비사 핵심역량 구조 및 업무분석)

  • Choi, Ssang-Yong;Hwang, Seung-Gook
    • Journal of the Korean Institute of Intelligent Systems
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    • v.25 no.6
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    • pp.607-614
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    • 2015
  • In this paper, structural analysis for the 16 core competencies of aircraft maintenance crew using FSM is carried out for the purpose of improving the capability of aircraft maintenance. As a result, the three groups of layers are composed of the 3 top layers, 3 middle layers and 10 lowest layers. These results make it possible to grasp the impact and importance. In addition, the core competency of aircraft maintenance crew can improve the maintenance quality and productivity through working on the spot. In this viewpoint, fuzzy relational matrix, which is used as a basis for evaluating the work, can be obtained from the data of the 100 aircraft maintenance crew for core competencies. In this paper, the efficiency of this model is shown by utilizing the 100 modeling data and the 67 checking data.

A Study on the Improvement of Safety Perception and Safety Action of Cabin Crews: Focusing on the Airlines Safety Climate (객실승무원의 안전지각과 안전행동 향상을 위한 연구: 항공사 안전 분위기를 중심으로)

  • Park, Hee Jung
    • Journal of the Korean Society of Safety
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    • v.34 no.6
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    • pp.76-87
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    • 2019
  • This study was conducted to check the cabin crew's safety perception in relation to the airline's safety climate and cabin crew's safety action and to verify that the safety perception's mediation effects. The results of the study confirmed that all three factors of the safety climate have a significant impact on safety perception, and among them, safety practice is the most significant. Accordingly, Airlines need to establish a community that enables real-time information exchange for air accidents so that the cabin crew can present real-time examples of safety-related accidents. In addition, it will be necessary to work with external safety agencies to form an active attitude for the establishment of safety procedures in order to prevent recurrence of safety problems while considering the causes of such incidents internally in the event of an airline safety accident. In addition, it was confirmed that safety training was the most significant factor to safety action, among which all three elements of the safety climate had a significant effect on safety action. Therefore, airlines need to expand practical training on aircraft to full-scale safety training to build an immediate resolution for cabin crews in the event of an air accident. In addition, safety training should be established to encourage collaboration among aviation safety-related personnel to participate in safety training together to address aviation safety from a diverse point of view. Safety perception was has a significant effect on safe action. Therefore, airlines should reinforce the airline's safety management system by checking the status of the cabin crew's safety perception extending the level of punishment to the scope of retirement or disqualification to establish a firm awareness of safety. Finally, the safety perception has demonstrated partial mediation effects in relation to the safety climate and safety action. Therefore, the airline needs to improve the duties of the cabin crew that interferes with cabin safety duties. In addition, airlines should utilize advertisements emphasizing that safety is first.

A Comparative Study on Preference of the Korean Army's Flight Jacket According to Working Environment (근무 환경에 따른 육군 비행재킷의 선호도 비교 연구)

  • Choi, Hee Eun;Choi, Kueng-mi
    • Fashion & Textile Research Journal
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    • v.22 no.6
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    • pp.844-852
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    • 2020
  • This study is to understand the preferences of pilots, flight engineers and crew who work in the same aircraft but are exposed to different working environments and perform different mission operations in order to develop an ergonomic flight jacket. Based on a preliminary investigation, a survey of 107 pilots and 36 flight engineers and crew was conducted. The results are as follows; Pilots can control the temperature inside the cockpit, so they are less exposed to the cold when working, while flight engineers and crew are exposed to the cold more because they have many external tasks. The reason for the problem of the current flight jacket was a difference in ranking between two groups, but the highest ranking was poor dimensional suitability due to the habit of wearing layers of clothing. As a result of preferred design, there were significant differences between groups in the item of overall style. Pilots preferred a bomber jacket style(P:68.2%, E&C:44.4%), on the other hand, flight engineers and crew preferred a field jacket style(P:26.2%, E&C:55.6%)(p<.01). They preferred a stand collar(P:71.0%, E&C:86.1%), a fastener slider for a front fastening(P:62.6%, E&C:61.1%), fastener tape cuffs(P:54.2%, E&C:47.2%), a jacket with a softshell(P:86.9%, E&C:83.3%), fleece as softshell material(P:88.8%, E&C:69.4%), and fastener sliders as a attaching method(P:69.2%, E&C:61.1%). A hem fastening will be selected differently according to the overall style of outshell. Additionally, they preferred more than 5ea pockets(P:51.4%, E&C:44.4%), fastener sliders as pocket's fastenings(P:48.6%, E&C:61.1%), armpit ventilations(P:62.9%, E&C:58.5%). The results of above will be considered to design an ergonomic flight jacket.

A Study on the Effects of Mindset on the Cabin Crew's Stress and Job Performance (마인드셋이 객실승무원의 스트레스, 직무성과에 미치는 영향에 관한 연구)

  • Kim, Ha-Young
    • Journal of Convergence for Information Technology
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    • v.10 no.11
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    • pp.156-167
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    • 2020
  • The purpose of this study is to analyze the influence of the mindset on stress and job performance. For the analysis, a questionnaire is conducted for cabin crew members in K airlines, and a total of 266 copies are used for the final analysis. To verify the hypotheses of the study, frequency analysis, exploratory factor analysis, reliability analysis, confirmatory factor analysis, measurement model analysis, validation of the measuremen model, and structural equation model analysis are used based on the questionnaire. First, it is confirmed that the mindset had a negative (-) effect on the cabin crew's role stress, reward stress and relationship stress. Second, it is found that cabin crew's reward stress have a negative (-) effect on job performance. On the other hand, relationship stress is found to have a positive influence on job performance and there is no significant result in effect with role stress. Third, the mindset showes a significant positive impact relationship on job performance. As a result, it is necessary to introduce a mindset intervention program so that it can be applied in practical work. These research results confirm the positive effects of mindsets and show that they contribute to organizational performance. In addition, it is necessary to prepare a program to change the mindset of airline cabin crew and to be applied in actual work.

Factors Related to Daytime Sleepiness and the Effects of Night Work and Aromatherapy on the Autonomic Nervous System: Targeting an Urban Railway Crew (주간졸음에 관련된 요인과 야간근무와 아로마테라피가 자율신경계에 미치는 영향: 도시철도승무원 대상)

  • Lee, Hyun-Woong;Kim, Si-Gon;Lim, Kwang-Kyun
    • KSCE Journal of Civil and Environmental Engineering Research
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    • v.42 no.5
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    • pp.729-740
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    • 2022
  • This study analyzed the effects of job stress and sleep disorders on sleepiness during the daytime for a night-shift urban railway crew. As a result of the analysis, measurements on a daytime sleepiness index were higher for the crew than those during other working hours, indicating that the degrees of sleepiness and drowsiness were severe. Afterwards, aromatic essential oils, which are generally known to help relieve sleep disorders and stress, were utilized to verify the effect on stress on night-shift workers. The experimental group treated with aromatherapy was found to show improved stress reduction and overall activity levels in the autonomic nervous system compared to an untreated control group. This study proves that night work by an urban railway crew negatively affects stress levels by increasing stress and negatively affects the autonomous nervous system, also showing that an aromatherapy treatment can be a good alternative to alleviate these conditions. The results of this study are expected to help prevent safety accidents by relieving the stress of nighttime workers.

The IMO's Recent Work and Some Domestic Countermeasure to Ensure the Safety of Fishing Vessels and Crew (어선(漁船)과 선원(船員)의 안전(安全)에 관한 IMO의 활동(活動)과 국내적(國內的) 대책(對策))

  • Choe, Jong-Hwa
    • Journal of Fisheries and Marine Sciences Education
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    • v.3 no.1
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    • pp.44-49
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    • 1991
  • The IMO has made constant efforts for global safety control of fishing vessels operation. As the result varieties of documents, for example, the international conventions, the resolutions, the recommendations and codes were adopted by the Organization. And the Organization contributed to preparing the international standards of marine safety by persuading the member countries to ratify and enforce the documents. The author inspected the content of IMO's activities and recent movement to ensure the safety of fishing vessels and their crew, and obtained the following results in connection with domestic regime. The first is the future prospect and countermeasure against revision and effectuation of "The Torremolinos International Convention for the Safety of Fishing Vessels, 1977". The Authority of Korean Government should make preparations to receive into national legislation as a performance of liability of a party country to the Convention. Secondly, the current domestic legal system has not any serious issues on the education and training for the fishing vessels crew. It is merely necessary to establish and operate the training course for the low grade marine officers.

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The Effect of Communication of Service Employee on Customer Satisfaction, and Reuse Intention

  • SUNG, Yu-Lim;PARK, Hye-Yoon
    • The Journal of Economics, Marketing and Management
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    • v.9 no.2
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    • pp.21-31
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    • 2021
  • Purpose: This study aims to provide marketing implications for training and face-to-face service employee communication by analyzing how communication by Korean crews at foreign airlines affects passengers' perception and how this perception relates to airline service quality and customer satisfaction. Research design, data: The collection of questionnaires for the demonstration in this study has collected 300 questionnaires for about a month for Korean passengers who are aware of the presence of Korean crew on board aircraft. Results: The study analyzed the relationship between the communication ability, customer satisfaction, and reuse intention of foreign airlines. An empirical analysis of the relationship between quality of airline service, customer satisfaction, and intention of re-use can suggest the following implications based on the language and non-verbal communication capabilities of the Korean crew working for foreign airlines. Conclusions: We studied the impact of communication between Korean crews working for foreign airlines on the quality of airline service, customer satisfaction and reuse intention. The Korean crew should also work for overseas airlines and consider communication as important and expand their overall foreign language education and communication skills to have a positive impact on not only Korean passengers but also their own citizens.

The Influence of Organizational Culture, Personal Characteristics, Workaholics, Work-Family Conflict on Life Satisfaction : Focused on the Flight Attendants on the Airline (항공사 승무원의 조직문화, 개인특성, 일중독, 직장-가정 갈등이 삶만족에 미치는 영향 - 항공 승무원을 중심으로 -)

  • Lee, Jung-A
    • Journal of Korean Society for Quality Management
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    • v.47 no.4
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    • pp.861-873
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    • 2019
  • Purpose: The purpose of this study is to investigate the effects of organizational culture, personality Traits, work addiction and workplace family conflict on the life satisfaction of Korean Air crew. Methods: The collected data through the survey were analyzed using structure equation model analysis The sample used for the empirical analysis is a total of 578 questionnaires. Results: Empirical analysis summarized next. Organizational culture and personality characteristics have some effects on work poisoning. However, the compulsion of work driven does not affect work-family conflict, Family-Work Conflict does not affect Life Satisfaction. Conclusion: This paper has a contribution in that it extends the range of the academic research concerning Workaholic. Also this paper provides implications on effective human resource management method suitable for airline industry.

The Productivity Improvement for Steel Framing Work Efficiency by Work Sampling and 5-minute Rating Technique

  • Chang, SooWon;Yi, June-Seong;Son, JeongWook
    • Journal of Construction Engineering and Project Management
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    • v.5 no.1
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    • pp.40-46
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    • 2015
  • This study presents the results of our analysis and recommendations for process and productivity improvements. The project studied consists of a 5-story research building, with a structure of steel frames supporting concrete slabs. The observations focused on the analysis of the overall erection and framing process. The methods used for the analysis consisted in intensive visits on site, where construction processes were observed in term of resources, activities, durations, materials' handling procedures, and technology used. Back to the office, authors used the information captured to model the different trades' activities, using work sampling and 5-minute rating technique. The work sampling provides insight into the activity, hence allowing for process improvements. The productivity of various trades is strongly dependent on the organization of the work process and work site conditions. Improving the productivity of the entire project or company is not possible until everyone is committed to improvement.