• Journal of Information Technology Services
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• v.8 no.4
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• pp.175-185
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• 2009

Objectifying claims filed during the warranty period, analyzing the current circumstances and improving on the problem in question is an activity worth doing that could reduce the likelihood of claims to occur, cut down on the costs, and enhance the corporate image of the manufacturer. Existing analyses of claims are confronted with two problems. First, you can't precisely assess the risks of claims involved by means of the value of claims per 100 products alone. Second, even in a normal state, the existing approach fails to capture the probabilistic conflicts that escape the upper control limit of claims, thus leading to wrong control activities. To solve the first problem, this paper proposed that a time series detection concept where the claim rate is monitored based on the date when problems are processed and a hazard function for expression of the claim rate be utilized. For the second problem, this paper designed a model whereby to define a normal state by making use of PID (Proportion, Integral, Differential) and infer by way of a fuzzy concept. This paper confirmed the validity and applicability of the proposed approach by applying methods suggested in the actual past data of warranty claims of a large-scaled automotive firm, unlike hypothetical simulation data, in order to apply them directly in industrial job sites, as well as making theoretical suggestions for analysis of claims.

• Journal of Korean Society for Quality Management
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• v.31 no.4
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• pp.219-225
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• 2003

Two­dimensional warranty data can be modelled using two different approaches： two­dimensional point process and one­dimensional point process with usage as a function of age. The first approach has three different models. First of all, bivariate model is appealing but is not appropriate for explaining warranty claims. Next, the rest of the two models (marked point process, and counting and matching on both directions independently) are more appropriate for explaining warranty claims. However, the second one (counting and matching on both directions independently) assumes that the two variables (variables representing the two­dimensions) are independent. Last of all, one­dimensional point process with usage as a function of age is also promising to explain the two­dimensional warranty claims. But the models or variations of them need more investigation to be applicable to real warranty claim data.

• Journal of Information Processing Systems
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• v.6 no.2
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• pp.209-218
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• 2010

Classical warranty plans require crisp data obtained from strictly controlled reliability tests. However, in a real situation these requirements might not be fulfilled. In an extreme case, the warranty claims data come from users whose reports are expressed in a vague way. Furthermore, there are special situations where several characteristics are used together as criteria for judging the warranty eligibility of a failed product. This paper suggests a fast reasoning model based on fuzzy logic to handle multi-attribute and vague warranty data.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.11 no.12
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• pp.5097-5106
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• 2010

Two perspectives on developing better decision capabilities for a warranty system can be identified: one involving the inclusion of a 'learning' module and the other the inclusion of a 'prioritization' capability. This paper demonstrates how a warning process can be included in a warranty system by coupling with a neural network's learning capabilities. In addition to the neural network, a method is employed for assigning priorities to warning criteria by using the analytic hierarchy process (AHP). Thus, it is possible to construct an integrated system with three components: the warranty system, the AHP module, and the neural network system. A case study is provided to enhance the accuracy of warning/detection judgment in a warranty system for automobile companies, having many factors related to the warranty system.

• International Journal of Reliability and Applications
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• v.4 no.2
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• pp.79-95
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• 2003

Manufacturers collect and analyze field reliability data to enhance the quality and reliability of their products and to improve customer satisfaction. To reduce the data collecting and maintenance costs, the amount of data maintained for evaluating product quality and reliability should be minimized. With this in mind, some industrial companies assemble warranty databases by gathering data from different sources for a particular time period. This “marginal count failure data” does not provide (i) the number of failures by when the product entered service, (ii) the number of failures by product age, or (iii) information about the effects of the operating season or environment. This article describes a method for estimating age-based claim rates from marginal count failure data. It uses covariates to identify variations in claims relative to variables such as manufacturing characteristics, time of manufacture, operating season or environment. A Poisson model is presented, and the method is illustrated using warranty claims data for two electrical products.

• Journal of Korean Society for Quality Management
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• v.40 no.1
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• pp.39-48
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• 2012

An early detection system for warranty issues periodically collects customers' claim data and automatically reports alarms about emerging issues based on statistical algorithms. It helps companies to reduce an issue definition time and save the handling cost of warranty claims. This paper provides an evaluation framework to validate the economic effect of an early detection system project. For this purpose, we present economical index of a project with explicit formulas such as ROI(return on investment), PP(payback period), NPV(net present value), PI(profitability index) and IRR(internal rate of return) and analyze the sensitivities of the index according to the variation of project input parameters. The proposed analysis framework is expected to be used for evaluating economic values of various system integration projects.

• Journal of the Korea Society of Computer and Information
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• v.16 no.3
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• pp.17-25
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• 2011

Green IT, composed term with Green and Information Technology(IT), use IT for energy savings and carbon emission reductions. Green IT went beyond the scope of greening IT, and recently it's concept is expanded as far as counterplan of climate change including greening other industries by IT. 85% of total greenhouse gas emissions from the energy sector and 20% of them comes from transport parts, so it is time to research IT for automotive industry. In this paper, we take up the knowledge based fuzzy logic to provide life cycle analysis associated with greenhouse gas emissions for industry produced warranty claims frequently such as automobile industry. We propose a analysis method of warranty claims using expert knowledge about the warranty in car exhaust systems related to greenhouse gas emissions, past test results of malfunction, analysis of past field data, and warranty data. Furthermore, we propose life knowledge-based GWS (Greenery Warranty System). We demonstrate the applicability of IT in eco-friendly automotive industry by implementing knowledge-based fuzzy logic and applying.

• THE INTERNATIONAL COMMERCE & LAW REVIEW
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• v.69
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• pp.23-43
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• 2016

This study describes the exclusion of the seller's liability for defects in title under CISG and UCC. Through comparing two provisions, this article provides contracting parties with guidance regarding choosing governing laws and practical advice. CISG and UCC states not only the seller's liability for defects in title but also the exclusion respectively. Under two provisions, contracting parties who wish to avoid this liability may agree that the liability will not apply. Under UCC ${\S}$2-213(2), the seller's warranty can be disclaimed by specific language in the contract or by the circumstances surrounding the transaction. Although there is no express exclusion provision under CISG Article 41 and 42, Article 6 allows contracting parties to agree that they may exclude the application of the seller's liability. Both Article 42 under CISG and ${\S}$2-213(3) under UCC provide where the buyer furnishes specification to the seller. Under UCC ${\S}$2-213(3), it is the buyer's warranty to hold the seller harmless from any claims which arise from the seller complying with specification furnished by the buyer. But, under CISG Article 42, the seller's duty is excluded if the third party right or claim result from the fact that the seller has complied with specifications provided by the buyer. Therefore Article 42 does not charge the buyer with the duty, but rather limits the circumstances under which he could cause claims under Article 42. Interestingly, CISG has provisions which are absent from UCC. First, under Article 41, the seller escapes the liability if the buyer agree to take the goods subject to the third party right or claim. Second, under Article 42(2)(a), the seller is not liable if the buyer knew or could not have been unaware of the third party right or claim at the time of the conclusion of the contract.

• Journal of the Korea Institute of Building Construction
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• v.17 no.4
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• pp.385-391
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• 2017

The warranty liability period for defects in apartment buildings by work type is not based on scientific analysis, making the appropriateness of the term a culprit behind the lawsuits. Therefore, this research aims to evaluate the appropriateness of the warranty liability term of apartment buildings by identifying the current status of defects, in particular, caused by finishing works. That is because the number of defects, caused during the finishing works, accounted for the largest portion of the total defect cases of apartment buildings reported to the Apartment Defect Dispute Mediation Committee under the Ministry of Land, Infrastructure, and Transport of Korea between 2010 and 2011. The result from analyzing claims for defect repairs of the finishing works showed that most cases by work type continued to be made after two years, and only about 60% were charged within the warranty period. And, defects by work type have correlation, which needs to be considered for a better construction technique. Considering a low correlation between the possibility of defects and the construction performance rankings, which are highly relevant to the apartment preference. It is believed that there needs to be a qualification process for agencies that actually performs finishing works.

• Journal of the Korean Data and Information Science Society
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• v.21 no.4
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• pp.621-628
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• 2010

Quality assurance data is used to develop the strategy of the product since it is valuable for reliability assessment of the product. However, manufacturers don't take into account the life of the product but just produce WCR (Warranty Call Rate) which is monthly or quarterly claims per 1000 products in terms of table or graph. In this study we will consider how they analyse that kind of data and suggest an appropriate type of analysis which incorporates the life time of the product. Finally we emphasize that the appropriate type of analysis has to be merged into the.