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http://dx.doi.org/10.3745/JIPS.2010.6.2.209

Fast Fuzzy Control of Warranty Claims System  

Lee, Sang-Hyun (Dept. of Computer Engineering, Mokpo National University)
Cho, Sung-Eui (Dept. of Computer Engineering, Mokpo National University)
Moon, Kyung-Li (Dept. of Computer Engineering, Honam University)
Publication Information
Journal of Information Processing Systems / v.6, no.2, 2010 , pp. 209-218 More about this Journal
Abstract
Classical warranty plans require crisp data obtained from strictly controlled reliability tests. However, in a real situation these requirements might not be fulfilled. In an extreme case, the warranty claims data come from users whose reports are expressed in a vague way. Furthermore, there are special situations where several characteristics are used together as criteria for judging the warranty eligibility of a failed product. This paper suggests a fast reasoning model based on fuzzy logic to handle multi-attribute and vague warranty data.
Keywords
Warranty Claims; Age; Usage; Fuzzy Logic;
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