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http://dx.doi.org/10.5762/KAIS.2010.11.12.5097

AHP-Based Determination of Warning Grade in a Warranty Claims  

Na, Choon-Soo (Dept of Digital Management and Information Graduate School, Nambu University)
Jung, Byeong-Soo (Dept of Digital Management and Information Graduate School, Nambu University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.11, no.12, 2010 , pp. 5097-5106 More about this Journal
Abstract
Two perspectives on developing better decision capabilities for a warranty system can be identified: one involving the inclusion of a 'learning' module and the other the inclusion of a 'prioritization' capability. This paper demonstrates how a warning process can be included in a warranty system by coupling with a neural network's learning capabilities. In addition to the neural network, a method is employed for assigning priorities to warning criteria by using the analytic hierarchy process (AHP). Thus, it is possible to construct an integrated system with three components: the warranty system, the AHP module, and the neural network system. A case study is provided to enhance the accuracy of warning/detection judgment in a warranty system for automobile companies, having many factors related to the warranty system.
Keywords
Warranty claims; Neural network; AHP; Quality information report;
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