• Journal of the Korean BIBLIA Society for library and Information Science
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• v.15 no.2
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• pp.241-254
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• 2004

This study reviews academic library users' information needs, use behaviors, and information literacy by examining previous literature related to academic library use study. The information academic library users want most is information about how to use library such as a circulation policy. Only about 10% of library users' information needs requires reference librarian's professional knowledge and skills. The sign and information system of the library should be improved and revised in order to reduce the redundant how-to questions. When academic library users attempt to do subject searches through online library system, they experience difficulties to find the right menu on the library's interface. The study recommends that special efforts should be made for user education for utilizing research information since user's information utilizing ability is unexpectedly low.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.17 no.9
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• pp.2436-2457
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• 2023

The elderly population is rapidly increasing worldwide, but many face challenges in using digital tools like the Internet due to health and incapacity issues. Existing online search user interfaces (UIs) often overlook the specific usability needs of the elderly. This study proposes an adaptable web search UI model for the elderly, based on their perspectives, to enhance search performance and usability. The proposed UI model is evaluated through comparative usability testing with 20 participants, comparing it to the Google search UI. Effectiveness, efficiency, and satisfaction are measured using task completion time, error rate, and subjective preferences. The results show significant differences (p > 0.05) between the proposed web search UI model and the Google search UI. The proposed UI model achieves higher subjective satisfaction levels, indicating better alignment with the needs and preferences of elderly users. It also reduces task completion time, indicating improved efficiency, and decreases the error rate, suggesting enhanced effectiveness. These findings emphasize the importance of considering the unique usability needs of the elderly when designing search UIs. The proposed adaptable web search UI model offers a promising approach to enhance the digital experiences of elderly users. This study lays the groundwork for further development and refinement of adaptable web search UI models that cater to the specific needs of elderly users, enabling designers to create more inclusive and user-friendly search interfaces for the growing elderly population.

• Asia pacific journal of information systems
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• v.14 no.3
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• pp.121-144
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• 2004

Developing a personalized system on a user's behalf which is working around the Internet-based marketplace is one of the challenging issues in intelligent e-business, especially mobile commenrce. It has been highly recommended that such a mobile personalized system has to perceive the user's needs a priori by tracking user's current context such as location with activity and then to identify the current needs dynamically and proactively. Automatically and unobtrusively getting user's context is an inevitable feature for the development of autonomous mobile commenrce. However, personalization methodologies and their feasible architectures for context-aware mobile commerce have been so far very rare. Hence, this paper aims to propose a context-aware mobile commerce development methodology by applying agent and semantic web technologies for personalized reminder system, which is one of the mobile commerce support system. We revisited associationism to understand a buyer's need identification process and adopt the process as 'purchase based on association' to implement a personalized reminder system. Based on this approach, we have showed how the agent-based semantic web service system can be used to realize need-aware reminder system. NAMA(Need-Aware Multi-Agent), a prototype system, has been implemented to show the feasibility of the methodology and framework under mobile setting proposed in this paper. NAMA embeds bluetooth-based location tracking module and identify what a user is currently looking at through her/his mobile device such as PDA. Based on these capabilities, NAMA considers the context, user profile with preferences, and information about currently available services, to aware user's current needs and then link her/him to a set of services, which are implemented as web services.

• Journal of Korean Library and Information Science Society
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• v.14
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• pp.99-120
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• 1987

This paper tries to a n.0, pply the concept and process of marketing which have been developed in profit sector to library management. Since the end of 60's certain marketing researchers, among them Kotler, Levy, and Shapiro have advanced the theseses that marketing is not just a business organization as well. Recently libraries have been interested in markeing also. Marketing is a concept of sensitively serving and satisfying human needs through voluntary exchanges of value. Library is a value exchange system in which library service is exchanged with community's patronage. In order for library user to involve in the value exchange system voluntarily, library should analyze user's needs and offer products satisfying the needs. For doing this, library should understand marketing. In this paper, author introduces the marketing concepts and process, tries to show how to a n.0, pply the key concepts and process to public library management. The needs of marketing in library sector, the effectiveness and barriers in a n.0, pplying marketing to library also discussed.

• Journal of the Korean Society for Library and Information Science
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• v.23
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• pp.107-125
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• 1992

The purpose of this study is to investigate the research trend of information user studies. The following findings are made. The literature on information user studies during 1980-1990 reveals 120 titles. The faculty members of university tend to publish their results in scientific journals and university publication while non-faculty members are more likely to represent their research papers in unpublished master thesis and bulletin. Subject distribution of research were classified into ten: user studies, material use studies, information needs and uses, user education, library use pattern, citation analysis, journal use, catalog use, information system, non-use study. Survey research, literature research, survey reserch and literature research use jointly, experimental research and citation analysis were employed for information user studies.

• Proceedings of the Korea Inteligent Information System Society Conference
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• 2002.11a
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• pp.266-272
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• 2002

Recently various of information suppliers provide information via WWW so the necessary of search engine grows larger. However the efficiency of most search engines is low comparatively because of using simple pattern match technique between user's query and web document. And a manifest contents of query for special expert field so much worse A specialized search engine returns the specialized information depend on each user's search goal. It is trend to develop specialized search engines in many countries. For example, in America, there are a site that searches only the recently updated headline news and the federal law and the government and and so on. However, most such engines don't satisfy the user's needs. This paper proposes the specialized search engine for ocean information that uses user's query related with ocean and search engine uses the association rules in web data mining. So specialized search engine for ocean provides more information related to ocean because of raising recall about user's query

• Journal of Information Processing Systems
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• v.14 no.6
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• pp.1457-1463
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• 2018

In recent times, Natural User Interface/Natural User Experience (NUI/NUX) technology has found widespread application across a diverse range of fields and is also utilized for controlling unmanned aerial vehicles (UAVs). Even if the user controls the UAV by utilizing the NUI/NUX technology, it is difficult for the user to easily control the UAV. The user needs an autopilot to easily control the UAV. The user needs a flight path to use the autopilot. The user sets the flight path based on the waypoints. UAVs normally fly straight from one waypoint to another. However, if flight between two waypoints is in a straight line, UAVs may collide with obstacles. In order to solve collision problems, flight records can be utilized to adjust the generated path taking the locations of the obstacles into consideration. This paper proposes a natural path generation method between waypoints based on flight records collected through UAVs flown by users. Bayesian probability is utilized to select paths most similar to the flight records to connect two waypoints. These paths are generated by selection of the center path corresponding to the highest Bayesian probability. While the K-means algorithm-based straight-line method generated paths that led to UAV collisions, the proposed method generates paths that allow UAVs to avoid obstacles.

• Journal of Intelligence and Information Systems
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• v.25 no.3
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• pp.221-238
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• 2019

Recently, companies and public institutions have been actively introducing chatbot services in the field of customer counseling and response. The introduction of the chatbot service not only brings labor cost savings to companies and organizations, but also enables rapid communication with customers. Advances in data analytics and artificial intelligence are driving the growth of these chatbot services. The current chatbot can understand users' questions and offer the most appropriate answers to questions through machine learning and deep learning. The advancement of chatbot core technologies such as NLP, NLU, and NLG has made it possible to understand words, understand paragraphs, understand meanings, and understand emotions. For this reason, the value of chatbots continues to rise. However, technology-oriented chatbots can be inconsistent with what users want inherently, so chatbots need to be addressed in the area of the user experience, not just in the area of technology. The Fourth Industrial Revolution represents the importance of the User Experience as well as the advancement of artificial intelligence, big data, cloud, and IoT technologies. The development of IT technology and the importance of user experience have provided people with a variety of environments and changed lifestyles. This means that experiences in interactions with people, services(products) and the environment become very important. Therefore, it is time to develop a user needs-based services(products) that can provide new experiences and values to people. This study proposes a chatbot development process based on user needs by applying the design thinking approach, a representative methodology in the field of user experience, to chatbot development. The process proposed in this study consists of four steps. The first step is 'setting up knowledge domain' to set up the chatbot's expertise. Accumulating the information corresponding to the configured domain and deriving the insight is the second step, 'Knowledge accumulation and Insight identification'. The third step is 'Opportunity Development and Prototyping'. It is going to start full-scale development at this stage. Finally, the 'User Feedback' step is to receive feedback from users on the developed prototype. This creates a "user needs-based service (product)" that meets the process's objectives. Beginning with the fact gathering through user observation, Perform the process of abstraction to derive insights and explore opportunities. Next, it is expected to develop a chatbot that meets the user's needs through the process of materializing to structure the desired information and providing the function that fits the user's mental model. In this study, we present the actual construction examples for the domestic cosmetics market to confirm the effectiveness of the proposed process. The reason why it chose the domestic cosmetics market as its case is because it shows strong characteristics of users' experiences, so it can quickly understand responses from users. This study has a theoretical implication in that it proposed a new chatbot development process by incorporating the design thinking methodology into the chatbot development process. This research is different from the existing chatbot development research in that it focuses on user experience, not technology. It also has practical implications in that companies or institutions propose realistic methods that can be applied immediately. In particular, the process proposed in this study can be accessed and utilized by anyone, since 'user needs-based chatbots' can be developed even if they are not experts. This study suggests that further studies are needed because only one field of study was conducted. In addition to the cosmetics market, additional research should be conducted in various fields in which the user experience appears, such as the smart phone and the automotive market. Through this, it will be able to be reborn as a general process necessary for 'development of chatbots centered on user experience, not technology centered'.

• Journal of the Korean Society for Library and Information Science
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• v.25
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• pp.83-150
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• 1993

Traditionally, the emphasis of the information services had been placed on the information provider's knowledge of information sources or information systems. However, in view of the increasing complexity of the information environment. and changes taking place in information professions the evaluation of the information services has callded for further research in interpersonal communication aspects of the librarian user interface especially that which links to user satisfaction. This experimental study was carried out for the purpose of exploring the implications of nonverbal behaviors in measuring user satisfaction in the light of the fact that the meaning of nonverbal clues includes more than verbal communication especially in dealing with variable barriers even though they operate at low levels of awareness. In this sense, among the wide range of nonverbal communication areas in particular kinesics, artifacts and the proximics were examined to suggest alternative model which can be applied effectively in our specific set of information work environment. Two major university libraries and two research libraries in Korea were chosen and visited for the anlysis and per each refernce/information interview the librarian's nonverbal behaviors were checked on the observer's checklist and the qustionnaires completed by the user at a time. On the basis of these data firstly, the relation of user satisfaction concerned with the librarian's nonverbal communication to user satisfaction with information services was analyzed and the possible communication barriers were investigated. In addition, the effect of training the information librarian with positive nonverbal communication skills on the user's satisfaction was analyzed in a SAS computer program in the area of kinesics. On the other hand, the effect of other nonverbal behaviors such as proximics and artifacts known very important clues to improving a complex human interaction was discussed along with their experimental results. In conclusion, it was found that most of users were not sensitive to the importance of nonverbal behaviors exposed by the information librarian, but it was proved that the ultimate user satisfaction and the satisfaction of the librarian's nonverbal behaviors are correlated positively, Moreover, nonverbal behaviors displayed by the trained librarian toward the user had a considerable effect on the user's evalution of information services compared with those by the untrained. These findings imply that in order to control the librarian's nonverbal behaviors and to help the user overcome his barriers the information librarian as a specialist needs to assure and modify willilingly his communication behavior. Without making effective use of such nonverbal communication, information librarian could not expect to meet the user's information needs either. However, when these positive nonverbal behaviors are applied it would be highly desirable to be aware of cultural and contextual differences. With regard to increasing information services success the applicable nonverbal communication model for library management and education can be suggested as below.

• Journal of Communications and Networks
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• v.12 no.5
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• pp.411-432
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• 2010

We consider three different secure broadcasting scenarios: i) Broadcast channels with common and confidential messages (BCC), ii) multi-receiver wiretap channels with public and confidential messages, and iii) compound wiretap channels. The BCC is a broadcast channel with two users, where in addition to the common message sent to both users, a private message, which needs to be kept hidden as much as possible from the other user, is sent to each user. In this model, each user treats the other user as an eavesdropper. The multi-receiver wiretap channel is a broadcast channel with two legitimate users and an external eavesdropper, where the transmitter sends a pair of public and confidential messages to each legitimate user. Although there is no secrecy concern about the public messages, the confidential messages need to be kept perfectly secret from the eavesdropper. The compound wiretap channel is a compound broadcast channel with a group of legitimate users and a group of eavesdroppers. In this model, the transmitter sends a common confidential message to the legitimate users, and this confidential message needs to be kept perfectly secret from all eavesdroppers. In this paper, we provide a survey of the existing information-theoretic results for these three forms of secure broadcasting problems, with a closer look at the Gaussian multiple-input multiple-output (MIMO) channel models. We also present the existing results for the more general discrete memoryless channel models, as they are often the first step in obtaining the capacity results for the corresponding Gaussian MIMO channel models.