• 제목/요약/키워드: Use Quality

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애자일 경영 환경에서의 모바일증권거래시스템 서비스 환경 품질이 고객만족과 지속적 사용의도에 미치는 영향 (MTS Service Environmental Quality's Effects on the Customer Satisfaction and Continuous Use Intention in the Agile Business Environment)

  • 장환식;노혜영;김대철
    • 산업경영시스템학회지
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    • 제42권3호
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    • pp.131-141
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    • 2019
  • Recently the business environment surrounding the financial investment industry is changing rapidly, and the demands of customers (diversity and the cycle of change etc.) are getting shorter. In this context, it can be said that companies are forced to adopt an agile management environment. In particular, non-face-to-face channels, including MTS, is adopting the agile system into the digital finance sector from a company-wide and strategic perspective. This study analyzed the effects of MTS services' environment quality on customer satisfaction and continuous intention to use for MTS users who are rapidly increasing under the agile management environment in the financial investment industry. This study surveyed the quality of service environment (accessibility, convenience, design, security), customer satisfaction, and continuous intention to use for 350 MTS users. First, accessibility, convenience, and security of MTS service environment quality had a positive effect on customer satisfaction, and design was rejected Second, customer satisfaction has a positive effect on continuous intention to use. Third, convenience and security of MTS service environment quality have positive effects on continuous intention to use, and accessibility and design were rejected. The results of this study, together with demographic analysis, are expected to provide useful implications for MTS activation studies and securities firms' strategies.

중국 라이브 커머스 서비스 품질 특성이 이용자의 지속이용의 도에 미치는 영향 연구 (A Study on the Effects of Chinese Live Commerce Service Quality Characteristics on Users' Continuous Use Intention)

  • 왕금암;이승배
    • 아태비즈니스연구
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    • 제13권3호
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    • pp.433-448
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    • 2022
  • Purpose - The purpose of this study is to empirically analyze users' continuous use intentions using the characteristics of live commerce in China. Design/methodology/approach - Social presence, influence of information source (Wang Hong), convenience, marketability, reliability, personal innovativeness, and social influence were selected as elements that affect the perceived value of users, and an assumption that perceived value would affect continuous use intention was set. 515 samples were obtained from Chinese consumers through a Chinese online questionaire survey. IBM SPSS 26 and AMOS was used for statistical testing. Findings - First, social presence, Wang Hong, convenience, marketability, and reliability, which are the quality characteristics of live commerce services, affect the perceived value of users and user's continuous use intention. Second, the perceived value of users plays a mediating role between the quality characteristics of live commerce service and the continuous use intention. Third, personal innovativeness plays a moderating role in the effect of live commerce service quality on the perceived value of e-commerce users. Fourth, among the relative effects of the service quality characteristic variables, the relative effect of reliability is the greatest followed by that of convenience, marketability, and Wang Hong, in order of precedence, and the effect of social presence is the smallest. Research implications or Originality - South Korean government's plan to support for advancing into live commerce in China were presented as strategic implications for exporting South Korean products to China through online services including live commerce.

Research on the Continuous Use Intention of Mobile Bus Payment App from the Perspective of user Quality Perception

  • Li, Shuo;Sun, Cong-Ying
    • 한국컴퓨터정보학회논문지
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    • 제27권9호
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    • pp.217-224
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    • 2022
  • 본 연구는 D&M 모델과 ECM모델을 기반으로 소비자가 대중교통 모바일 결제 앱을 지속적으로 사용하는 데 영향을 미치는 연구 모델을 구축하였다. 온라인 설문조사를 통해 중국 베이징지역에서 264개의 유효한 설문지를 획득하여 Smartpls3.0으로 분석하였다. 연구 결과는, 지각된 정보의 질, 지각된 시스템의 질, 그리고 지각된 인터페이스 설계의 질은 지각된 유용성과 만족을 통하여 소비자 지속적 사용의도에 유의한 긍정적 영향을 미치는 것으로 나타났다. 지각된 기능의 질은 단지 지각된 유용성만을 통해 지속적 사용의도에 긍정적인 영향을 미치는 것이다.

정보품질이 시스템 사용의도와 사용에 미치는 영향 : 호텔정보시스템의 확장된 비자발적 기술수용모델을 중심으로 (Using Intention and Usage of System on Property Management System's Information Quality : Expanded Technology Acceptance Model of Mandated)

  • 박희석
    • 한국정보시스템학회:학술대회논문집
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    • 한국정보시스템학회 2005년도 추계학술대회 발표 논문집
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    • pp.409-418
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    • 2005
  • This paper proposes perceived ease of use and perceived usefulness mediate this relationship. The results can be summarized as follows. First, the greater the property management system's information quality, the greater the perceived ease of use. Second, the greater the perceived ease of use, tile greater the perceived usefulness. Third, the greater the perceived ease of use, the greater the using intention of system. Forth, the greater the perceived usefulness, the greater the using intention of system. Finally, the greater the using intention of system, the greater the usage of system.

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POS 시스템품질 및 정보의 질적 특성이 POS 정보활용과 마케팅성과에 미치는 영향 -슈퍼 체인을 중심으로- (Effects of POS System and Its Information Quality on POS Information Use and Marketing Performance)

  • 김향란;임채관
    • 경영과정보연구
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    • 제7권
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    • pp.187-210
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    • 2001
  • The purpose of this study is to develop an framework for the marketing performance evaluation of POS system by the theoretical model for evaluation of information system and the empirical data of Super-chains. This study were empirically examined an effect of POS system and its information quality on POS information use and another effect of POS information use on marketing performances of firms using POS system. Also, in order to achieve this purpose, a literature survey on MIS and marketing was conducted. In this study, the structural equation model(SEM) was established for verifying the relationship of above variables. And, several hypothesis were established and examined empirically from that SEM. In conclusion POS system and its information quality influenced positively on POS information use, and that information use influenced on marketing performance as the effectiveness of POS system operations.

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사상체질에 따른 수면의 질과 피로 및 삶의 질 관련성 (Effect of Sleep Quality on Fatigue and Quality of Life : a Sasang Constitutional Medicine Perspective)

  • 박지은;문수정;이시우
    • 동의생리병리학회지
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    • 제34권1호
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    • pp.37-44
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    • 2020
  • Previous studies have reported an association between poor sleep and various symptoms and diseases, such as fatigue, obesity, depression, and anxiety. The effects of poor sleep may differ by age and sex. In addition, sleep characteristics and their effects may vary according to Sasang constitutional type. The aim of this study was to investigate the associations between sleep quality, fatigue, and quality of life and to assess whether these differ by constitutional type. Participants were individuals aged 40-69 years living in two Korean communities in 2012-2014. Sleep quality, fatigue, and quality of life were measured using the Pittsburgh Sleep Quality Index (PSQI), the Fatigue Severity Scale, and the 12-item Short Form Health Survey, respectively. The effects of total PSQI score and PSQI component scores were analyzed using a generalized additive model. A Korean Sasang constitutional diagnostic questionnaire was used to assess Sasang constitution. Data for 5,793 participants were analyzed. Poor sleep quality was related to greater fatigue, and lower physical and mental quality of life. The PSQI components including subjective sleep quality, sleep latency, sleep disturbances, use of sleep medications, and daytime dysfunction were associated with fatigue and physical and mental quality of life. Sleep quality was significantly lower in So-Eum compared to So-Yang and Tae-Eum. PSQI component scores for fatigue and quality of life differed significantly by Sasang constitution: for Tae-Eum, sleep latency and use of sleep medications; for So-Eum, daytime dysfunction; and for So-Yang, use of sleep medications and daytime dysfunction. The effects of different aspects of sleep quality differ by Sasang constitution. To improve sleep quality, interventions need to be tailored to constitutional type.

수변림으로 인한 유역 토지이용이 하천 수질에 미치는 관계 완화효과 연구 (Mitigation Effect of Watershed Land Use due to Riparian Vegetation on Stream Water Quality)

  • 권현일;이종원;이상우
    • 생태와환경
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    • 제55권4호
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    • pp.320-329
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    • 2022
  • Urban areas in watersheds increase the impervious surface, and agricultural areas deteriorate the water quality of rivers due to the use of fertilizers. As such, anthropogenic land use affects the type, intensity and quantity of land use and is closely related to the amount of substances and nutrients discharged to nearby streams. Riparian vegetation reduce the concentration of pollutants entering the watershed and mitigate the negative impacts of land use on rivers. This study analyzes the data through correlation analysis and regression analysis through point data measured twice a year in spring and autumn in 21 selected damaged tributary rivers within the Han River area, and then uses a structural equation model to determine the area land use. In the negative impact on water quality, the mitigation effect of riparian vegetation was estimated. As a result of the correlation analysis, the correlation between the agricultural area and water quality was stronger than that of the urban area, and the area ratio of riparian vegetation showed a negative correlation with water quality. As a result of the regression analysis, it was found that agricultural areas had a negative effect on water quality in all models, but the results were not statistically significant in the case of urban areas. As a result of the model estimated through the structural equation, BOD, COD, TN, and TP showed a mitigation effect due to the accumulation effect of river water quality through riparian vegetation in agricultural areas, but the effect of riparian vegetation through riparian vegetation was found in urban areas. There was no These results were interpreted as having a fairly low distribution rate in urban areas, and in the case of the study area, there was no impact due to riparian forests due to the form of scattered and distributed settlements rather than high-density urbanized areas. The results of this study were judged to be unreasonable to generalize by analyzing the rivers where most of the agricultural areas are distributed, and a follow-up to establish a structural equation model by expanding the watershed variables in urban areas and encompassing the variables of various factors affecting water quality research is required.

공공데이터 품질 요인이 공공데이터 개방정책의 신뢰에 미치는 영향에 관한 연구 (A Study on Public Data Quality Factors Affecting the Confidence of the Public Data Open Policy)

  • 김현철;김광용
    • 한국IT서비스학회지
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    • 제14권1호
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    • pp.53-68
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    • 2015
  • This article aims to identify the quality factors of public data which have increased as a public issue; analyze the impact of users satisfaction in the perspective of Technology Acceptance Model (TAM), and investigate the effect of service satisfaction on the government's open policy of public data. This study is consistent with Total Data Quality Management (TDQM) of MIT, it focuses on three main qualities except Contextual Data Quality (CDQ) and includes seven independent variables : accuracy, reliability, fairness for Intrinsic Data Quality (IDQ), accessibility, security for Accessibility Data Quality (ADQ), Consistent representation and understandability for Representational Data Quality (RDQ). Basing on TAM, the research model was conducted to examine which factors affect to perceived usefulness, perceived ease of use, service satisfaction and how service satisfaction affects to the government's open policy of public data. The results showed that accuracy, fairness, understandability affect both perceived ease of use and perceived usefulness; while reliability, consistent representation, security, and accessibility affect only perceived ease of use. This article found that the influence of perceived ease of use on perceived usefulness and the influence of these two causes on service satisfaction in the perspective of TAM were significant and it was consistent with prior studies. The service satisfaction when using public data leads to the reliability of public data open policy. As an initial study on unstructured public data open policy, this article offered quality factors that pubic data providers should consider and also present the operation plan of public data open policy in the future.

조직내 지식이전 프로세스의 영향요인과 인센티브의 조절효과에 관한 비교연구 - 비영리조직과 영리조직을 중심으로 - (A Comparative Study on the Impact Factors and Moderator of Incentives of Knowledge Transfer Process in Organizations -Focused on Nonprofit Organization and Profit Organization-)

  • 강주선;고윤정
    • 경영과정보연구
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    • 제32권2호
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    • pp.259-287
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    • 2013
  • 이 연구는 비영리 조직과 영리조직 내 특성들과 인센티브의 상호작용효과가 지식이전 프로세스에 어떠한 영향을 미치는지 비교하는 연구이다. 비영리조직에서는 개인정보역량, 지식품질, 구성품질이 지식획득을 향상시키는 것으로 나타났으며, 비공식커뮤니케이션, 구성품질이 지식공유를 향상시키는 것으로 나타났다. 개인정보역량, 비공식커뮤니케이션, 지식품질, 구성품질은 지식활용을 향상시키는 것으로 밝혀졌다. 지식획득과 물리적 인센티브, 지식공유와 물리적 인센티브와 상호작용이 지식활용을 향상시키는 것으로 나타났다. 영리조직에서는 개인정보역량, 비공식커뮤니케이션, 지식품질, 구성품질이 지식획득을 향상시키는 것으로 나타났으며, 지식품질, 구성품질이 지식공유를 향상시키는 것으로 나타났고, 개인정보역량, 비공식커뮤니케이션, 공식커뮤니케이션이 지식활용을 향상시키는 것으로 밝혀졌다. 지식획득과 심리적 인센티브와 상호작용과, 지식획득과 물질적 인센티브와의 상호작용이 지식활용을 향상시키는 것으로 나타났다.

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디지털 매체품질이 학습만족과 지속이용의도에 미치는 영향 : 고전문학의 원소스 멀티유즈(OSMU) 활성화를 위해 향토문화전자대전 사이트를 중심으로 (The Impact of Digital Medium Quality on Learning Satisfaction, Sustainable Use Intention: Application Scheme of OSMU based on the Korean Classical Literature in grandculture.net)

  • 현영란;정소연
    • 한국콘텐츠학회논문지
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    • 제16권11호
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    • pp.1-10
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    • 2016
  • 본 연구는 디지털 매체를 통한 고전문학의 원소스 멀티유즈(One Source Multi Use)의 활성화를 위해 매체품질에 대해 고찰하였다. 한국향토문화전자대전(www.grandculture.net)(향토DB)는 전국 234개 시 군 구의 향토문화 자료와 함께 설화, 민요 등이 구축되어 있어 고전문학의 OSMU가 가능한 매체이다. 이에 IS 성공모형을 적용하여 향토DB의 매체품질이 학습만족을 매개로 지속이용의도에 미치는 영향을 고찰하고자 고전문학수업을 받은 418명의 고등학생을 대상으로 설문조사를 실시하고 구조방정식을 사용해 분석하였다. 그 결과, 향토DB의 콘텐츠품질과 서비스품질은 학습만족을 매개로 지속이용의도에 영향을 미쳤으나 시스템품질의 학습만족에 대한 영향은 나타나지 않았다. 탐색적 다중회귀분석 결과, 시스템품질을 높게 인식하는 집단에서는 시스템품질의 학습만족에 대한 영향이 통계적으로 유의미하였으나 시스템품질을 낮게 인식하는 집단에서는 시스템품질의 학습만족에 대한 영향이 나타나지 않았다. 이러한 결과는 향토DB의 시스템품질이 향상되면 학습만족은 조금 강화되는 반면 콘텐츠품질과 서비스품질이 향상되면 학습만족은 상당히 활성화될 것임을 의미한다.