[KSCI] Korea Science Citation Index Service

http://dx.doi.org/10.9708/jksci.2022.27.09.217

Research on the Continuous Use Intention of Mobile Bus Payment App from the Perspective of user Quality Perception

Li, Shuo (China Transport Telecommunications and Information Center, National Public Transportation Card Operation Center)
Sun, Cong-Ying (Dept. of Global Business, Kyonggi University)

Publication Information

Journal of the Korea Society of Computer and Information / v.27, no.9, 2022 , pp. 217-224 More about this Journal

Abstract

Based on the success model and Expectation Confirmation model of information system, the concept model of mobile bus payment App users' willingness to continue using is constructed by introducing function quality and interface design quality. A total of 264 valid questionnaires are obtained by issuing online questionnaires, and the model is tested by SmartPLS3.0 software The results show that users' perceptions of information quality, system quality and interface design quality will affect users' perceived usefulness and satisfaction through the scene, and then affect users' willingness to continue to use; Perceived functional quality has a significant impact on perceived usefulness, but has no significant impact on satisfaction. Perceived usefulness has a significant impact on user satisfaction.

Keywords

Mobile Bus Payment App; Continuous Use Intention; User Quality Perception; Perceived Usefulness; Satisfaction;

Citations & Related Records

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