• The Journal of Industrial Distribution & Business
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• v.14 no.10
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• pp.23-33
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• 2023

Purpose: This paper provides a literature review of both qualitative and quantitative research on service delivery in urban local authorities as portrayed in literature and offers more insight into the concept thereby developing and facilitating an improved understanding of service delivery and proffering strategies for improving service delivery in urban local authorities. Research design, data and methodology: The study adopted a desktop research methodology. Empirical and theoretical research and articles which are relevant to service delivery in urban local authorities are reviewed and analysed. Only secondary information gathered through those articles and research is used to analyse and build literature review on service delivery in urban local authorities. Results: a literature review of both qualitative and quantitative research on service delivery in urban local authorities as portrayed in literature proffering strategies for improving service delivery in urban local authorities. Conclusions: It is evident that service delivery is an area which needs more attention, especially in developing countries. The service delivery environment is also changing rapidly, calling for strategies to match such changes. This paper facilitates an improved understanding of service delivery, proffering strategies for improving service delivery in urban local authorities. These strategies are essential in improving service delivery challenges.

• Journal of the Korean housing association
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• v.21 no.4
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• pp.11-22
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• 2010

In the urban area where rapid suburbanization trend continues, the role of mixed use building is controversial. It is argued that the mixed use building is an effective tool to recover residential function of urban core(urban regeneration). It is also argued that the building is a cause of serious urban problems, such as congestion, public service shortages. The fundamental purpose of this study is to examine the role of mixed use building in terms of urban growth management in Seoul. For this purpose, data of mixed use building from 1981 to 2007 are collected and analysed. The results show that most of mixed use buildings are located in either sub-centers or population losing areas, rather than traditional urban core. Therefore, it is hard to accept that the two controversial arguments. The mixed use building noncore areas in most cases. However, it dose help to increase population inflow in non-core areas. it is difficult to accept the public service assertion which states that super-high rise mixed use building causes public service congestion, because the building is built in population losing or demand decreasing area. Based on these findings this study suggests some policy alternatives such as urban service boundary or concurrency program to management urban growth.

• Journal of the Korea Safety Management & Science
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• v.12 no.3
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• pp.163-168
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• 2010

Recently, there are many problems of service qualities such as regular-rapid-safe -comfortable transport, that was traditionally advantages in urban railway transportations. These problems cause train delays that affects consecutive schedule, capacity, operation plans, and it is hard to prevent the propagation of delay and find the recovery solution. Because the urban transport demands is continuously increased and the railway service is also expanded, the railway operation company makes efforts to improve operation performance and efficiency for passengers. In this paper, we analyse the issues and problems existing in the major operation line of high-density urban railways, and suggest the development direction of intelligent operation technology to improve the urban railway service by minimizing the occurrence and propagation of delay. And the result of numerical case study is also presented.

• Journal of Korean Society for Geospatial Information Science
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• v.17 no.4
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• pp.81-86
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• 2009

This research is a part of the Intelligent Urban Facility Management project of the Korean Land Spatialization Group (KGSL). First, this study started from the investigation of existing u-City service model in order to drive essential components and considerations for the urban facilities management system. Considering the driven conclusions, this study finally proposed the new classification system of urban facilities management service model and the adequate application method in u-City.

• Journal of Environmental Science International
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• v.13 no.5
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• pp.441-448
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• 2004

The purpose of this research was to investigate and analyse the internal structural organisation of UK's urban fringe management initiatives and its roles. Caerphilly Mountain Countryside Service and Thames Chase Community Forest Initiatives were investigated. The Caerphilly Mountain Countryside Service Initiative operates through a tiered structure consisting of the Caerphilly Mountain Joint Committee, the Officers' Working Party, and the management team. The Thames Chase Community Forest Initiative is operated through a tiered structure comprising the Thames Chase Joint Committee and the management team. Although the role of each management initiative is invested differently in certain internal organisational bodies, such as the governance body and the management body, what is common to all the urban fringe management initiatives is that the governance body within each management initiative tries to speak with one voice to bring about an effective operation process, and the management team employs a variety of devices to secure the enrolment of a variety of interest groups in its operational processes.

• Journal of the Korean Association of Geographic Information Studies
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• v.14 no.4
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• pp.172-181
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• 2011

Recently, Urban has been innovated through u-City and Smart City. Urban facility management system is developing using the latest IT technology for real-time monitoring and prevention. In this paper, we propose an UOID(Unique Object IDentification), a standard location-based ID system for urban facility object and develop the UOID service system based on network for innovation of urban facility management system. The system has been tested through Test-bed for connectivity and stability. We wish that the proposed UOID and network service system manages u-City facilities effectively and also provides various ubiquitous services to the citizen, one of the integrate service of u-City platform.

• Health Policy and Management
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• v.24 no.2
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• pp.128-135
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• 2014

Background: With ageing and growing importance of disease management system, it is necessary to investigate the extent of regional difference in service utilization for chronic diseases among the elderly and to reflect it in designing the system. Methods: A multiple regression analysis and descriptive statistics analyses were employed using patient survey, which covers nationwide health facilities and their users. Results: While the differences in the rate of service utilization/utilization outside living area between urban and rural areas or between income levels are not large, considerable variations are observed within urban or rural areas and within income groups. Conclusion: This results suggest that it is important to subsidize economically disadvantaged segments of the population and residents of less-favored areas to be better-equipped for chronic disease management in order to prevent the development of severe ailments and the need for treatment at higher-level medical institutions. Improvements to the service infrastructure in vulnerable regions are essential.

• Management & Information Systems Review
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• v.31 no.1
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• pp.167-182
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• 2012

Recently, interesting of u-city with ubiquitous computing technologies has increased. In this paper, we propose u-service model for urban facility management based on ubiquitous computing technologies. To propose the research purpose, we define business model for the service and u-service model. And, we propose service function, service process, and relationships between participants to give shape to u-service model. First, we present five service functions; remote monitoring, remote control and inquire, state information, field support, and facility history information. And, we propose overall service process and demand-supply relationship between participants.

• International conference on construction engineering and project management
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• 2011.02a
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• pp.299-303
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• 2011

Congestion is a growing concern of many global cities and the demands on Infrastructure services within a locale coupled by the rising expectations from the growing population places stress on these cities. This entails the ability to build a sustainable community that requires an understanding and recognition of Population growth, changing demographics and the ever changing urban development on both a macro and micro level. Infrastructure is an integral part of Australian economy, particularly the 'Infrastructure Assets Management' which highlights the importance towards the development of sustainable communities for Melbourne's future. Melbourne 2030 is a comprehensive representation of government's response to a wide-ranging population growth within Melbourne metropolitan and surrounding areas. Urban plan and specific Infrastructure Assets Planning needs not only to provide sufficient Infrastructure to a community, but it must also be efficient and innovative so that it produces an optimised management system. A system that incorporates engineering techniques that will be sustainable for decades to come by maintaining an acceptable level of services to its intended community in an effective manner, which also strengthens service delivery. The fundamental challenges for optimization of Infrastructure with the Melbourne urban plan is, the ability to manage and sustain maintenance of Infrastructure to provide the acceptable level of service required by the community in a most effective manner which also strengthens service delivery to contribute towards Melbourne 2030. This paper particularly investigates some of the fundamental issues within the Melbourne urban plan such as Infrastructure Asset Management, AusLink and the Australian Road Management Act 2004, which the Governments at all levels must deal with to provide an economically viable solution to the changing Infrastructure so it may suits the needs and services the strategies of a metropolis.

• Journal of Families and Better Life
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• v.24 no.1 s.79
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• pp.43-53
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• 2006

The purpose of this study was to explore the attitudes about the management service charge in multi-family housing. Recently, increasing needs of urban families in residential housing management services were apparent in many studies, but the way that they charge for the management services was not dear. Research method was social survey with questionnaire from 484 residents and 84 housing managers of multi-family housing in Seoul and new town area. Research results showed that residents recognized the management services should be free of charge or imposed actual expenses, but managers recognized the management services as charged services. To provide efficient housing management services for residents in multi-family housing, human resources should be inputted. Therefore, this study suggested that the participation of residents in housing management service is recommendable as a way of lessen the economic burden of management service charge, but also to have an opportunity to interest in their community activities.