• Title/Summary/Keyword: System Use

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An Empirical Study on Selling Process Reengineering Success Model (판매 프로세스 혁신의 성공모형에 대한 실증연구)

  • Kim, Gyeung-Min;Bang, So-Yeon
    • Information Systems Review
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    • v.10 no.1
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    • pp.1-20
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    • 2008
  • One of the major applications of CRM systems is to integrate and automate selling processes. CRM systems provide sales people with tools and data sources they need to reengineer their selling processes. In the industry where sales are traditionally based on personal relationships and the use of the CRM systems is voluntary, the installation of technical solutions does not guarantee Selling Process Reengineering (SPR). The objective of this study is to investigate (1) organizational factors that influence CRM use by sales personnel; and (2) the mediation effect of CRM system use on SPR success when system use and process reengineering are voluntary rather than institutional. Understanding the determinants of voluntary CRM system use and SPR success provide valuable guidance for managers. Managers can benefit from this study by focusing on improving the factors that affect voluntary CRM system use and SPR success.

Role of Distance Learning Self-Efficacy in Predicting User Intention to Use and Performance of Distance Learning System (학습자의 원격교육시스템 이용 의도와 성과에 대한 원격교육 자기효능감의 역할)

  • Ryu, Il;Hwang, Joon-Ha
    • Asia pacific journal of information systems
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    • v.12 no.3
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    • pp.45-70
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    • 2002
  • This paper examines the role of distance learning self-efficacy, belief in one's capabilities of using a system in the accomplishment of web-based distance learning, in predicting user intention to use and performance of distance learning system. It used self-efficacy theory and technology acceptance model(TAM) to build a model that predicts relationships between antecedents to students' distance learning self-efficacy assessments and their behavioral and attitudinal consequences. The model was tested using LISREL analysis on the sample of 250 students who have worked with the Distance Learning System. The results indicated partial support for the conceptual model. In accordance with TAM, perceived usefulness had strong direct effects on intention to use and performance, while perceived ease of use had both direct and indirect effects on intention to use, but not performance. Distance learning self-efficacy had only direct effect on perceived ease of use to use. Computer experience was found to have a strong positive effect on distance learning self-efficacy, and computer anxiety had a negative effect on distance learning self-efficacy. Implications of these findings are discussed for researchers and practitioners.

Understanding User's Continuous Use of Financial Technology Products

  • Wanchao Liu;Huosong Xia;Jian Mou
    • Asia pacific journal of information systems
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    • v.31 no.2
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    • pp.236-256
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    • 2021
  • Online financial technology products are an important consumer finance innovation. While a large body of previous research has focused on initial adoption and consumer willingness to use these products, little research explores the continued use of these products beyond the initial adoption phase. In particular, special attention should be paid to how users' trust and perceptions of privacy and security affect continued use behavior. This paper integrates the expectation confirmation model of information system continuance (ECM-ISC), the information system success model (ISSM) and the security and trust literatures to investigate continued use of online financial technology. To test the research model, we collected 398 valid questionnaires from Ant Credit Pay users. The research results show that system and service quality positively impact users' expectation confirmation, while information quality has no significant impact. Expectation confirmation and perceived usefulness positively affect user satisfaction. Moreover, the user's perception of privacy and security plays a vital role in user satisfaction. Satisfaction and perceived trust jointly promote users' continuance behaviors. Findings of this study indicates the importance of the information system success factors and security factors due to their influence on the continued use of Fintech products. This conclusion has implications for enterprises in improving the product qualities and enhancing the degree of security to meet user needs.

A Study on Actual Usage of Information Systems: Focusing on System Quality of Mobile Service (정보시스템의 실제 이용에 대한 연구: 모바일 서비스 시스템 품질을 중심으로)

  • Cho, Woo-Chul;Kim, Kimin;Yang, Sung-Byung
    • Asia pacific journal of information systems
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    • v.24 no.4
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    • pp.611-635
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    • 2014
  • Information systems (IS) have become ubiquitous and changed every aspect of how people live their lives. While some IS have been successfully adopted and widely used, others have failed to be adopted and crowded out in spite of remarkable progress in technologies. Both the technology acceptance model (TAM) and the IS Success Model (ISSM), among many others, have contributed to explain the reasons of success as well as failure in IS adoption and usage. While the TAM suggests that intention to use and perceived usefulness lead to actual IS usage, the ISSM indicates that information quality, system quality, and service quality affect IS usage and user satisfaction. Upon literature review, however, we found a significant void in theoretical development and its applications that employ either of the two models, and we raise research questions. First of all, in spite of the causal relationship between intention to use and actual usage, in most previous studies, only intention to use was employed as a dependent variable without overt explaining its relationship with actual usage. Moreover, even in a few studies that employed actual IS usage as a dependent variable, the degree of actual usage was measured based on users' perceptual responses to survey questionnaires. However, the measurement of actual usage based on survey responses might not be 'actual' usage in a strict sense that responders' perception may be distorted due to their selective perceptions or stereotypes. By the same token, the degree of system quality that IS users perceive might not be 'real' quality as well. This study seeks to fill this void by measuring the variables of actual usage and system quality using 'fact' data such as system logs and specifications of users' information and communications technology (ICT) devices. More specifically, we propose an integrated research model that bring together the TAM and the ISSM. The integrated model is composed of both the variables that are to be measured using fact as well as survey data. By employing the integrated model, we expect to reveal the difference between real and perceived degree of system quality, and to investigate the relationship between the perception-based measure of intention to use and the fact-based measure of actual usage. Furthermore, we also aim to add empirical findings on the general research question: what factors influence actual IS usage and how? In order to address the research question and to examine the research model, we selected a mobile campus application (MCA). We collected both fact data and survey data. For fact data, we retrieved them from the system logs such information as menu usage counts, user's device performance, display size, and operating system revision version number. At the same time, we conducted a survey among university students who use an MCA, and collected 180 valid responses. A partial least square (PLS) method was employed to validate our research model. Among nine hypotheses developed, we found five were supported while four were not. In detail, the relationships between (1) perceived system quality and perceived usefulness, (2) perceived system quality and perceived intention to use, (3) perceived usefulness and perceived intention to use, (4) quality of device platform and actual IS usage, and (5) perceived intention to use and actual IS usage were found to be significant. In comparison, the relationships between (1) quality of device platform and perceived system quality, (2) quality of device platform and perceived usefulness, (3) quality of device platform and perceived intention to use, and (4) perceived system quality and actual IS usage were not significant. The results of the study reveal notable differences from those of previous studies. First, although perceived intention to use shows a positive effect on actual IS usage, its explanatory power is very weak ($R^2$=0.064). Second, fact-based system quality (quality of user's device platform) shows a direct impact on actual IS usage without the mediating role of intention to use. Lastly, the relationships between perceived system quality (perception-based system quality) and other constructs show completely different results from those between quality of device platform (fact-based system quality) and other constructs. In the post-hoc analysis, IS users' past behavior was additionally included in the research model to further investigate the cause of such a low explanatory power of actual IS usage. The results show that past IS usage has a strong positive effect on current IS usage while intention to use does not have, implying that IS usage has already become a habitual behavior. This study provides the following several implications. First, we verify that fact-based data (i.e., system logs of real usage records) are more likely to reflect IS users' actual usage than perception-based data. In addition, by identifying the direct impact of quality of device platform on actual IS usage (without any mediating roles of attitude or intention), this study triggers further research on other potential factors that may directly influence actual IS usage. Furthermore, the results of the study provide practical strategic implications that organizations equipped with high-quality systems may directly expect high level of system usage.

Determination of Optimum Timing of Paddy Harvesting Based on Grain Loss and Milling Quality (수호손실과 도정수율을 기초로 한 벼의 수호적기결정에 관한 연구)

  • Kang, Whoa Seok;Lee, Chong Ho;Chung, Chang Joo
    • Journal of Biosystems Engineering
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    • v.2 no.1
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    • pp.55-55
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    • 1977
  • This experimental work was conducted in order to find out the optimum time of harvest of Japonica-type(Akibare) and Indica-type(Tong-il) rice variety for three harvesting systems by investigating the harvestirg losses and milling quality. The study was also concerned atout the nature and amount of grain losses incurred during the each sequence of post-harvest technologies, and based on these results, a modification of existing systems giving a minimum grain loss was attempted. Binder, combine, and traditional harvesting systems were tested in this study and five grain moisture levels were disposed according to the decrease of grain moisture. The results are summarized as follows: 1. The total losses of Akibare variety were ranged from 1.1 to 1.5 per cent for the traditional harvesting system, 2.1 to 4.8 percent for the harvesting system by use of binder, and 2.8 to 4.3 percent for the harvesting system by use of combine as the grain moisture content was reduced from 24 to 15 per cent. Milling recovery of the harvesting system by use of binder, 74.8~ 75.7 percent, was a little higher as it was compared to that of traditional harvesting system, 74. 3~75. 0 percent, and that of the harvesting system by use of combine, 73.8~ 75.0 per cent. Head rice recovery of mechanically dried paddy samples was higher than that of sun-dried paddy samples. 2. The total losses of Tong-il variety were ranged from 3.8 to 5.0 per cent for the traditional harvesting system, 5.2 to 10.0 percent for the system by use of binder, and 3.0 to 5.0 perent for the system by use of combine as the grain moisture was reduced from 28 to 16 percent.

A Study of Users' Cognitive Characteristics Influencing upon the Usage of End-User Searching Systems (최종이용자탐색시스템의 이용과 이용자의 인지적 특성간의 관계 연구)

  • Lee Sang-Bok
    • Journal of the Korean Society for Library and Information Science
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    • v.27
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    • pp.291-339
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    • 1994
  • The purpose of this study is to find personal characteristics that affect users' cognitive characteristics of system, and to verify correlations between this users' cognitive characteristics and selection of system usage in using end -user searching systems (EUSS), For corroborative analysis of this study, preliminary model was constructed referring to Davis' Technology Acceptance Model. The model consists of exogenous variables (personal characteristics) , parameter variables (perceived usefulness, perceived ease of use), and effect variables (selection of system usage), When exogenous variables affect parameter variables, exogenous variables are independent variables and parameter variables are dependent variables. In addition, in correlation of parameter variables, which have been affected by exogenous variables, with effect variables, parameter variables are independent variables and effect variables are dependent variables, As for the research methodology, this study regards the Academic Information System connected with the Internet as EUSS, So questionnaires have been sent to researchers in universities who were conducting direct searching for the system. 229 valid responses to questionnaires have been analyzed according to Pearson Correlation Analysis and Stepwise Selection of Multiple Regression in the statistical software packages, 'SPSS PC+'. The findings and conclusions made in this study are summarized as follows; 1. Among the personal characteristics (age, disciplinary, computer literacy level, perceived usefulness of use education and training, perceived satisfaction of end-user searching, perceived satisfaction of system characteristics), all characteristics but age affect perceived usefulness and perceived ease of use. Specifically, perceived satisfaction of end user searching and perceived satisfaction of system characteristics most affect perceived usefulness and perceived ease of use respectively. 2. Perceived usefulness and perceived ease of use have a direct effect on selection of system usage in using EUSS. 3, Perceived usefulness more affect selection of system usage than perceived ease of use in using EUSS.

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Design of Internet Traffic Monitoring System Using TCP/IP (TCP/IP를 이용한 인터넷 교통량 모니터링 시스템설계)

  • Jin, Hyun-Soo
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.10 no.4
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    • pp.99-104
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    • 2010
  • We introduce Internet TCP/IP control system to monitor the traffic volume on the traffic network system. To check the traffic volume on traffic road, we use the traffic detector system shppe of circle or diamond or rectangular. Nevertheless we use traffic detector, we will use internet addressin TCP/IP system. If we use TCP/IP control system, we acquire many good point, we achive high sircurity and low costness traffic monitoring system coming difficulty and high level position. But internet system is very easy and low cost direction. Traffic control system is very more depending on the high techinquesion and very complexity. Therefore we introducing TCP/IP internet addressing control system schemetic point.

A Study on Development of Component based Common Use Passenger Processing Systems for Incheon International Airport (컴포넌트 기반의 차세대 공용여객처리시스템 설계 및 구현 - 인천국제공항 사례 중심으로 -)

  • Kim, Tae-Young
    • Journal of Advanced Navigation Technology
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    • v.15 no.1
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    • pp.147-156
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    • 2011
  • IATA is playing a central role in the process of changing the international technical standards of common-use system which supports the airport check-in and boarding business in conjunction with the airline systems from CUTE to CUPPS. IATA expects that if the airport common-use system is changed to CUPPS, the development and maintenance costs related to the airline's common-use system can be reduced by the implementation of the standard interface about check-in and boarding business-related equipment and the certification of airline applications. Incheon International Airport is in the face of stiff competition with major Northeast Asian Airports to attract more airlines. To be more competitive than other airports, switching over to CUPPS is vital for airline's cost-saving effect. This study builds on CUPPS international technical standards and suggests design and implementation plans of Incheon International Airport's component-based next-generation common use passenger processing systems to support the various functions of user's requirements.

EVALUATION OF SPATIAL SOIL LOSS USING THE LAND USE INFORMATION OF QUICKBIRD SATELLITE IMAGERY

  • Lee, Mi-Seon;Park, Jong-Yoon;Jung, In-Kyun;Kim, Seong-Joon
    • Proceedings of the KSRS Conference
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    • 2007.10a
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    • pp.274-277
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    • 2007
  • This study is to estimate the spatial distribution of soil loss using the land use data produced from QuickBird satellite imagery. For a small agricultural watershed (1.16 $km^2$) located in the upstream of Gyeongan-cheon watershed, a precise agricultural land use map were prepared using QuickBird satellite image of April 5 of 2003. RUSLE (Revised Universal Soil Loss Equation) was adopted for soil loss estimation. The data (DEM, soil and land use) for the RUSLE were prepared for 5 m and 30 m spatial resolution. The results were compared with each other and the result of 30 m Landsat land use data.

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Analysis of Factors Affecting Intention of Continuous Use for Mobile Wallet Based on the Information System Success Model (정보시스템 성공모형을 기반으로 한 모바일월렛 지속사용의도에 미치는 영향 요인 분석)

  • Jeon, Sun-Ho;Kang, Ju-Young;Lim, Jay-Ick
    • Journal of Information Technology Services
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    • v.13 no.4
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    • pp.325-340
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    • 2014
  • Mobile payment system using NFC attracted attention as the mobile payment market grows due to the fast diffusion of smart phones. However, non NFC mobile payment recently appeared because of the slow growth of infrastructure for NFC. With advent of Non NFC mobile payment applications, mobile payment industry is in developing trend. Non NFC mobile payment revitalizes the market by overcoming the limit of NFC with the smart applications using bar code and QR code payment, and providing various discounts, membership benefits and payment information. Therefore, this paper analyzed the intention of continuous use with the quality of mobile payment application based on the information system success model. Three categories of factors which are system quality, service quality, and information quality were used. We verified the significance of the factors affecting the intension of continuous use. mainly, quality of information was considered as an important factor of continuous Intention to Use. Also, unlike previous NFC, it was found that in Non-NFC, compatibility might not be as important factor. Moreover, we suggest a marketing strategy of companies for mobile payment industry which focus on information quality. and future research directions for non NFC payment market.