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http://dx.doi.org/10.9716/KITS.2014.13.4.325

Analysis of Factors Affecting Intention of Continuous Use for Mobile Wallet Based on the Information System Success Model  

Jeon, Sun-Ho (아주대학교 경영대학 e-business학과)
Kang, Ju-Young (아주대학교 경영대학 e-business학과)
Lim, Jay-Ick (아주대학교 경영대학 e-business학과)
Publication Information
Journal of Information Technology Services / v.13, no.4, 2014 , pp. 325-340 More about this Journal
Abstract
Mobile payment system using NFC attracted attention as the mobile payment market grows due to the fast diffusion of smart phones. However, non NFC mobile payment recently appeared because of the slow growth of infrastructure for NFC. With advent of Non NFC mobile payment applications, mobile payment industry is in developing trend. Non NFC mobile payment revitalizes the market by overcoming the limit of NFC with the smart applications using bar code and QR code payment, and providing various discounts, membership benefits and payment information. Therefore, this paper analyzed the intention of continuous use with the quality of mobile payment application based on the information system success model. Three categories of factors which are system quality, service quality, and information quality were used. We verified the significance of the factors affecting the intension of continuous use. mainly, quality of information was considered as an important factor of continuous Intention to Use. Also, unlike previous NFC, it was found that in Non-NFC, compatibility might not be as important factor. Moreover, we suggest a marketing strategy of companies for mobile payment industry which focus on information quality. and future research directions for non NFC payment market.
Keywords
Information System Success Model; System Quality; Service Quality; Information Quality; Perceived of Usefulness; Continuous Intention to Use; Mobile Wallet; Mobile Payment;
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Times Cited By KSCI : 6  (Citation Analysis)
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