• Korean Business Review
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• v.17 no.2
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• pp.203-228
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• 2004

This dissertation investigated the evaluation model of IT Service quality: concentrated on the quality components in mobile communication service. Today, mobile communication service is changing dramatically. The first and second generation's mobile communication services were designed for voice and SMS(Short Message Service). However, while the mobile communication industry grows, the mobile technology made more services available for customers. Customers' changing needs brought a new opportunities to the market. Now, mobile communication service is facing a new era as multi-functioning, multimedia service, and high speed data transfer service are being introduced. There has been a lot of theoretical literature on service quality components of mobile communication, but most of the literature was focused on the voice service and SMS(1st and 2nd generation). As mobile communication service evolves, the components may have to be altered or rebuilt. To identify which service quality components ought to be utilized, prior studies on service quality components, service quality, and customer satisfaction were reviewed. Also, a survey was conducted on the various aspects of mobile communication service. This study suggests 6 components of service quality: those are supporting facilities, cellular phone(facilitating goods), quality of the voice service(explicit service), supplementary services, supporting services, and cost. Empirical results supported that all of these components are proven as the service quality components, but, with regards to customer satisfaction, only cellular phone(facilitating goods) and supplementary services are effective. As previously stated, the relationship between service quality and customer satisfaction is also proven. This study is a point of departure for the success of upcoming generation's mobile communication service. It identifies what is valuable from the customer's point of view. Furthermore, it suggests some ideas to prepare for future market opportunities.

• Communications of the Korean Mathematical Society
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• v.14 no.3
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• pp.611-625
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• 1999

We consider ΜΑΡ/G/ 1 finite capacity queue with mul-tiple thresholds on buffer. The arrival of customers follows a Markov-ian arrival process(MAP). The service time of a customer depends on the queue length at service initiation of the customer. By using the embeded Markov chain method and the supplementary variable method, we obtain the queue length distribution ar departure epochs and at arbitrary epochs. This gives the loss probability and the mean waiting time by Little's law. We also give a simple numerical examples to apply the overload control in packetized networks.

• Journal of the Korean Society for Industrial and Applied Mathematics
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• v.18 no.4
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• pp.295-304
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• 2014

We analyze theMMPP/G/1/K queue with a modified state-dependent service rate. The service time of customers upon service initiation is changed if the number of customers in the system reaches a threshold. Then, the changed service time is continued until the system becomes empty completely, and this process is repeated. We analyze this system using an embedded Markov chain and a supplementary variable method, and present the queue length distributions at a customer's departure epochs and then at an arbitrary time.

• ETRI Journal
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• v.19 no.3
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• pp.186-201
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• 1997

In this paper, a home location register (HLR) for CDMA mobile communication system (CMS) is introduced. It stores the mobile station (MS) subscribers locations and supplementary service information. Call processing procedures for HLR are developed to receive and store subscriber's location coming from mobile exchange (MX) during the location registration, and to transfer subscriber's location and supplementary service information to the MX during the mobile-terminated call setup. For fast call processing by increasing database access speed, a memory-resident database management system is devised. For Easy and secure HLR operation, administration and maintenance functions and overload control mechanisms are implemented. Designed HLR hardware platform is expandable and flexible enough to reallocated software blocks to any subsystems within the platform. It is configurable according to the size of subscribers. An authentication center (AC) is developed on the same platform. It screens the qualified MS from the unqualified. The calls to and from the unqualified MS are rejected in CMS. To authenticate the MS, the AC generates a new authentication parameter called "AUTHR" using shared secret data (SSD) and compared it with the other AUTHR received from the MS. The MC also generates and stores seed keys called "A-keys" which are used to generate SSDs. The HLR requirements, the AC requirements, software architecture, hardware platform, and test results are discussed.

• Bulletin of the Korean Mathematical Society
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• v.46 no.4
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• pp.673-689
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• 2009

We analyze $MAP_1,\;MAP_2$/G/1 finite queues with service scheduling function dependent upon queue lengths. The customers are classified into two types. The arrivals of customers are assumed to be the Markovian Arrival Processes (MAPs). The service order of customers in each buffer is determined by a service scheduling function dependent upon queue lengths. Methods of embedded Markov chain and supplementary variable give us information for queue length of two buffers. Finally, the performance measures such as loss probability and mean waiting time are derived. Some numerical examples also are given with applications in telecommunication networks.

• Korean Journal of Plant Resources
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• v.24 no.1
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• pp.89-97
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• 2011

Shallot is a foreign crop introduced from France in 1995 as a new overwintering field crop with an aim to develop as an export crop. This study was conducted to investigate the effect of nitrogen fertilization level and time of supplementary nitrogen fertilization on growth and development of shallot, and to suggest to several problems raised during introductory trial cultivations. Optimum amount of nitrogen fertilization for bulb yield was 24 kg per 10 a. The best time of supplementary fertilization was February and March, with an equal amount in each month. The inorganic element composition of the harvested bulbs was not significantly affected by N fertilization level or by time of supplementary nitrogen fertilization.

• Journal of Korean society of Dental Hygiene
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• v.20 no.2
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• pp.233-242
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• 2020

Objectives: The purpose of this study is to investigate the relationship between perceived oral health, medical service satisfaction, and oral health impact profile (OHIP-14) and the factors affecting OHIP for orthodontic patients, and to provide basic data to improve the quality of life of orthodontic patients in accordance with oral health. Methods: The study explained the purpose and purport of this study to orthodontic patients who visit dental clinics located in Daejeon and Chungcheong province for about two months from July 01, 2019, and conducted a self‐reported questionnaire survey for 220 participants who agreed to participate in this study. of the collected questionnaires, data of 197 subjects were used for the final analysis except 23 that were inadequate. Results: As for orthodontic treatment satisfaction according to perceived oral health and OHIP, there was statistically significant difference between respondents who were 'very healthy' and 'not healthy' (p<0.05). The higher the supplementary service satisfaction, the higher the orthodontic treatment satisfaction, and the higher the perceived oral health, the OHIP was found to be the higher. The factors affecting OHIP were found to be significantly associated with orthodontic treatment satisfaction and perceived oral health. The explanatory power was 15.6%. Conclusions: Active and ongoing oral health education should be provided to dental hygienists to ensure that the patient's oral cavity is healthy, and although additional services need to be improved, it is more important to have management strategies for patients to improve orthodontic treatment satisfaction.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.9 no.3
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• pp.155-164
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• 2009

Digital Content Marketplace based on Interactive Media is defmed as the marketplace for content service between contents supplier and consumer through iDTV environment. This Marketplace is increasing interest to u-Life service with Digital Environment. To Interactive Media, it can contribute to enhance its effectiveness by developing various contents and service model in the initial phase of broadcasting-communication convergence. This study designed metadata using Digital Content marketplace based on Interactive Media. Specially the matadata designing include recommendation-tag for supply supplementary content. It can support self-directed action. Through basic metadata with weight value, it is designed to support supplementary content customer to want on the marketplace. Recommendation-System can be built by many method and to recommend the service content including explicit properties using collaborative filtering method can solve limitations in existing content recommendation.

• Communications of the Korean Mathematical Society
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• v.11 no.2
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• pp.481-493
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• 1996

We consider a retrial queue with two classes of customers where arrivals of class 1(resp. class 2) customers are MMPP and Poisson process, respectively. In the case taht arriving customers are blocked due to the channel being busy, the class 1 customers are queued in priority group and are served as soon as the channel is free, whereas the class 2 customers enter the retrial group in order to try service again after a random amount of time. We consider the following retrial rate control policy, which reduces their retrial rate as more customers join the retrial group; their retrial times are inversely proportional to the number of customers in the retrial group. We find the joint generating function of the numbers of custormers in the two groups by the supplementary variable method.

• Journal of the Korean Society of Radiology
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• v.11 no.6
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• pp.475-481
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• 2017

As the research about supplementary education of radiological technologist who works in Gyoungsangnam province, this study was conducted to draw the improvements by analyzing the satisfaction level and problems of the supplementary education. During November 01, 2016 to December 15, 2016, after we sent out a total of 250 questionnaires for the survey to radiological technologists working at medical institution located in Gyoungsangnam province, 200 questionnaires suitable for research were analysis by using SPSS 18.0 statistical analysis software. As the satisfaction factors, 21 items such as system, subject, help, appropriateness of lecturer selection, professionalism were used. And as the problem factors, 18 items such as place, transportation, diversity, administrative treatment, education promotion, proceed method were used. Consequentially, the satisfaction level(3.12 point) and problems(3.01 point) of the supplementary education were confirmed as normal level. The supplementary education is an essential education that any health and medical service personnel must complete. In order to improve the effectiveness and efficaciousness of the education, the diverse opinions and efforts to improve the education levels must be supported. Futhermore, through the realistic educational program, the continuous education for radiological technologist with excellent qualities and competence should be done.