• Asia pacific journal of information systems
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• 제25권3호
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• pp.519-539
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• 2015

Customers are now demanding ever better service from customer service representatives (CSRs) to create superior customer service. Accordingly, CSRs are required to have more specialized knowledge and abilities of customer service. This study examines the roles of accumulated customer knowledge in electronic knowledge repositories (EKRs), which a firm has developed for customer service over time to enhance CSRs' work capabilities and work performance, in the context of call centers. To test the proposed research model and hypotheses, we conducted LISREL analysis using 261 responses collected on CSRs working for inbound call centers. The key results are as follows. First, accumulated customer knowledge in EKRs enhances CSRs' knowledge utilization and service expertise during the customer contact. Second, CSRs' knowledge utilization reinforces service expertise. Finally, service quality depends on CSRs' knowledge utilization and service expertise, but it is not directly related to accumulated customer knowledge. Overall, the findings suggest that accumulated customer knowledge in EKRs enhances CSRs' knowledge utilization and service expertise, and thereby leading to superior service quality.

• 한국CDE학회논문집
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• 제11권2호
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• pp.88-96
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• 2006

This paper introduces an approach to ontology-based framework for knowledge management in a product development domain. The participants in a product life cycle want to share the product knowledge without any heterogeneity. However, previous knowledge management systems do not have any conceptual specifications of their knowledge. We suggest the three levels of knowledge framework. First level is an axiom, which specifies the semantics of concepts and relations. Second level is a product development knowledge map. It defines the common domain knowledge which domain experts agree with. Third level is a specialized knowledge for domain, which includes three knowledge types; expert knowledge, engineering function and data-analysis-based knowledge. We propose an ontology-based knowledge framework based on the three levels of knowledge. The framework has a uniform representation; first order logic to increase integrity of the framework. We implement the framework using prolog and test example queries to show the effectiveness of the framework.

• 디지털산업정보학회논문지
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• 제12권4호
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• pp.59-69
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• 2016

We proposed a specialized model of performance measurement to measure the training performance of the trainees in cyber practical training. Cyber security professionals are cultivating their expertise, skills, and competencies through cyber practical training in specialized education and training institutions. The our proposed process of trainee evaluation is consisted of an evaluation component discovery, evaluation item selection, evaluation index catalog, ratings and criteria decision, and calculation formula. The trainee evaluation is consisted of a formative evaluation during the training and an overall evaluation after finished training. Formative evaluation includes progress evaluation and participation evaluation, and overall evaluation includes practice evaluation and learning evaluation. The evaluation is weighted according to the importance of evaluation type. Because it is evaluated actual skills and abilities, competencies are assigned a high weight, while knowledge and attitudes are assigned a low weight. If cyber security trainees are evaluated by the proposed evaluation model, cyber security professionals can be cultivated by each skill and knowledge level and can be deployed by importance of security task.

• 융합경영연구
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• 제10권1호
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• pp.1-14
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• 2022

Purpose: The purpose of this study is to analyze the measurement results of the financial comprehension test conducted ten times in order to study the financial comprehension. Research design, data, and methodology: In this study, correct answer rates in the Economics and Finance Literacy Certification Test were analyzed across ten rounds of tests taken by 6,662 high school students in Korea. Result: The analysis revealed that Korean high school students' level of financial literacy generally increased as the grade level increased, and the correct answer rates of students at autonomous high schools and special-purpose high schools were statistically different from those of students at general academic high schools and specialized high schools. Conclusion: We can therefore infer that students at specialized high schools face limitations in tackling financial problems due to their lack of proficiency in interpretation and calculation of data necessary for real life financial decision-making. In contrast, students at general academic high schools, special-purpose high schools, and autonomous high schools who do not learn finance as a part of their official curriculum at school were lacking in basic financial knowledge as well as knowledge about the financial system compared to students at specialized high schools, highlighting the need for a measure to address the deficiency.

• Asia pacific journal of information systems
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• 제13권3호
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• pp.243-259
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• 2003

Many R&D organizations have interests on knowledge management system(KMS) to organize and utilize their knowledge resources. Currently, for research collaboration and knowledge management R&D organizations use either a specialized knowledge management system or a set of general application systems such as basic messaging system and document management system. The objectives of this paper are to identify important functionalities of knowledge management systems based on team characteristics and knowledge process of research teams in research organizations and to provide implications to design and implement knowledge management system for R&D teams. Survey results show that research teams perceive communication, collaboration and connection functionalities are important when their team sizes are large or they are distributed. During knowledge capture process, they need personalization of knowledge to reduce information overload.

• 한국과학교육학회지
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• 제27권8호
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• pp.699-710
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• 2007

During the last two decades, many researchers have attempted to understand pedagogical content knowledge (PCK). Now it is time to think about how to apply the theoretical aspects of PCK to practice. In an attempt to address this issue, it is indispensable to review the existing literature on teachers' knowledge bases and PCK. Therefore, the purposes of this paper are to look at how the concept of PCK has been developed and extended over the past two decades as well as to provide a shared understanding of PCK for the practical use of this concept in teacher education programs. The paper begins with a discussion of various models of teachers' knowledge as conceptualized by several renowned researchers, moves on to a review of existing research focusing on the knowledge of science teachers, then examines the literature on PCK as a critical part of teachers' professional knowledge, and finally concludes with an integrated operational definition of PCK that can be employed into designing teacher education programs.

• 한국콘텐츠학회논문지
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• 제16권4호
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• pp.76-87
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• 2016

본 연구는 실무수행능력을 갖춘 창의적인 전문 인력 양성을 위한 대학의 시각디자인 교과과정을 연구하였다. 연구를 위해 서울을 비롯한 수도권 소재 대학 중 4년제, 3년제, 2년제 대학의 교과과정을 조사하였으며, 서울과 인천에 소재한 디자인 전문 업체 10곳의 의견을 조사하였다. 조사결과 대학의 교과과정은 4년제, 3년제, 2년제 모두 기초디자인 숙달훈련 과정보다 프로젝트 실습과 탐구과정에 많은 비중을 둔 교육이 진행되고 있었으며 그 중 출판 그래픽디자인 영역의 비중이 가장 높았고 영상 멀티미디어디자인 영역에도 많은 중요도를 두고 있었다. 반면 광고 마케팅 영역의 교과과정 비중은 없거나 적게 분포되고 있었다. 그러나 디자인 전문 업체에서 희망하는 대학의 전문교육은 프로젝트 실습 및 탐구과정 보다 기초디자인 숙달훈련 과정에 비중을 둔 교육을 희망하고 있었다. 시대가 요구하는 창의 산업이자 지식산업의 역군으로 중추적 역할을 담당하는 전문적인 시각디자이너의 양성은 전문교육을 담당하는 대학과 전문 업체 간의 긴밀한 관계유지와 협업을 전제로 전문교육을 재구성하는 새로운 관점이 필요하다.

• 대한수학교육학회지:학교수학
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• 제14권4호
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• pp.579-598
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• 2012

본 연구에서는 직관에 대한 초등 교사들의 '전문화된 내용 지식'(SCK)를 연구하기 위하여, www.mathlove.net에 탑재된 초등기하편 시즌 I의 1번에서 15번까지의 문항 중 문제해결 과정에서 직관이 필요한 8개 문항을 교육 경력이 다양한 8명의 초등 교사들에게 투입한 후, 회수한 검사지를 바탕으로 초등 교사들의 직관 정도를 조사 분석하였다. 연구에서 사용된 문항들을 3가지 유형으로 분류하여 각 유형별로 문항별, 교육경력별로 특징들을 조사하였는데, 연구 결과 1명의 교사를 제외한 나머지 초등 교사들이 문제해결 과정에서 보여준 직관에 대한 SCK는 3가지 유형 모두에서 전반적으로 낮은 것으로 분석되었다.

• Korean Journal of Acupuncture
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• 제28권1호
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• pp.101-112
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• 2011

Objectives : This research is aimed to consider the arranging process of the expertise on acupuncture & moxibustion in the corrective process of "Uibangyuchi" by studying the relationship between "Uibangyuchi" and "Compilation of Chimgutaekil". Methods : This researcher scrutinized the compilation & corrective process of "Uibangyuchi" through royal family records and considered the relationship between "Compilation of Chimgutaekil" and "Uibangyuchi" from the historial viewpoint. Results and Conclusions : 1. In the corrective process of "Uibangyuchi", the specialized knowledge of acupuncture & moxibustion were erased. 2. The contents related to "Chimgutaekil" among the erased contents are included in "Compilation of Chimgutaekil". 3. The method of arranging the knowledge in "Compilation of Chimgutaekil" coincides with that of "Uibangyuchi", which showes this book has a deep association with "Uibangyuchi" in the aspect of the period, organization of authors, and arrangement form. 4. The "Chimgutaekil"(Pick-a-date Method) is of no big consequence in the science of acupuncture & moxibustion but considers the example of medical procedures in the royal family of the Chosun Dynasty : the "Chimgutaekil" was the operation to be done at the very first beginning in time of the medical procedures using acupuncture & moxibustion. 5. Through such historical facts, the conclusion was made that the reason why specialized knowledge of acupuncture & moxibustion of specialty book was deleted in the compilatory process of "Uibangyuchi" is that its writing staff decided to compile these separately, thereby hurriedly publishing "Compilation of Chimgutaekil" as an example.

• 한국문헌정보학회지
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• 제39권1호
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• pp.59-80
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• 2005

지식정보사회에서는 다양한 분야를 널리 아는 것보다 특정 분야에 특성화된 전문가를 원하며 그러한 전문가가 높이 평가되고 있다. 따라서 특성화된 전문가를 양성하기 위해 교육목표와 교육방향을 설계하는 대학 및 학과들이 늘어가고 있는 추세이다. 문헌정보학 교육과정도 대학의 목적을 달성할 수 있고 도서관 현장의 요구에 부응할 뿐만 아니라 현재의 대학 자원과 환경을 바탕으로 개설되어야 할 것이다. 정책과 자원과 환경은 대학마다 다르므로 각 대학의 특성에 맞게 특성화된 교육과정을 개발할 필요가 있다. 즉 표준화된 교과과정이 아닌 특성화된 교과과정의 운영과 정책이 필요하다고 본다. 이에 본 연구에서는 특정 대학의 처한 환경과 상황을 고려하여 교과과정을 운영하는 특성화된 교육 프로그램을 제안하고 있으며 정보전문가로서의 보다 전문화되고 특성화된 자질을 갖춘 전문가를 양성하고자 한다.