• 제목/요약/키워드: Socio-technical System

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도서관조직의 기술혁신 및 행정혁신에 관한 조직상황론적 연구 (A Study on the Technical and Administrative Innovation of Library Organization in the Perspective of the Contingency Theory)

  • 홍현진
    • 한국문헌정보학회지
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    • 제25권
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    • pp.343-388
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    • 1993
  • The ability of any organization to innovate itself in a rapid change of environment means the existence of the organization. Innovative activity is achieved in different ways according to the objectives of organization. the characteristics of external environmental factors. and various attributes in organization. In the present study. all the existing approaches to the innovative nature of organization were synthetically compared to each other and evaluated: then. for a more rational approach. a research model was built and suggested by establishing the inclusive variables of the innovative nature of library organization and categorizing the types of such nature. Additionally. an empirical. analytical study on such a model was done. That is. paying regard to the fact that innovation has basically a close relation with the circumstantial factors of organization. synthetic, circumstantial relations were clarified. considering the external environmental factors and internal characteristics of organization. In the study. the innovation of library organization was seen in two parts i.e .. the feasible degree of technical innovation and the feasible degree of administrative innovation. Regarding the types of innovative implementation. according to the feasible degree of innovation, four types such as a stationary type. technic-oriented type, organization-oriented type. and technical-socio systematic type were classified. There were nine independent variables-i.e., the scale of organization. available resources of the organization, formalization, differentiation, specialization. decentralization, recognizant degree of the technical attribute. degree of response to the change of technical environment, and professional activities. There were three subordinate variables - i.e., technical innovation, administrative innovation. and the performance of organization. Through establishment of such variables, the factors which might influence the innovation of library organization were understood, and with the types of the innovative implementation of library organization being classified according to the feasible degree of innovation. the characteristics of library organization were reviewed in the light of each type. Also. the performance of library organization according to the types of the innovative implementation of library organization was analyzed. and the relations between the types of innovative implementation according to circumstantial variables and the performance of library organization were clarified. In order to clarify the adequacy of the research model in the methodology of empirical study, data were collected from 72 university libraries and 38 special libraries. and for a hypothetical test of the research model. an analysis of correlations, a stepwise regression analysis. and One Way ANOVA were utilized. The following are the major results or findings from the study 1) It appeared there is a trend that the bigger the scale of organization and available resources are, the more active the professional activity of the managerial class is, and the higher the recognizant degree of technical environment (recognizant degree of technical attributes and the degree of response t9 the change of technical environment) is, the higher the feasible degree of innovation becomes. 2) It appeared that among the variables influencing the feasible degree of technical innovation, the order from the variable influencing most was first, the recognizant degree of technical innovation: second, the available resources of organization: and third, professional activity. Regarding the variables influencing the feasible degree of administrative innovation from the most influential variable, it appeared they were the available resources of organization, the differentiation of organization. and the degree of response to the change of technical environment. 3) It appeared that the higher the educational level of the managerial class is, the more active the professional activity becomes. It seemed there is a trend that the group of library managers whose experience as a librarian was at the middle level(three years to six years of experience) was more active in research activity than the group of library managers whose experience as a librarian was at a higher level(more than ten years). Also, it appeared there is a trend that the lower the age of library managers is, the higher the recognizant degree of technical attributes becomes. and the group of library managers whose experience as a librarian was at the middle level (three years to six years of experience) recognized more affirmatively the technical aspect than the group of library managers whose experience as a librarian was at a higher level(more than 10 years). Also, it appeared that, when the activity of the professional association and research activity are active, the recognizant degree of technology becomes higher, and as a result. it influences the innovative nature of organization(the feasible degree of technical innovation and the feasible degree of administrative innovation). 4) As a result of the comparison and analysis of the characteristics of library organization according to the types of innovative implementation of library organization. it was indicated there is a trend that the larger the available resources of library organization, the higher the organic nature of organization such as differentiation. decentralization, etc., and the higher the level of the operation of system development, the more the type of the innovative implementation of library organization becomes the technical-socio systematic type which is higher both in the practical degrees of technical innovation and administrative innovation. 5) As a result of the comparison and analysis of the relations between the types of innovative implementation and the performance of organization, it appeared that the order from the highest performance of organization is the technical-socio systematic type, then the technic-oriented type, the organization­oriented type, and finally the stationary type which is lowest in such performance. That is, it demonstrated that, since the performance of library organization is highest in the library of the technical-socio systematic type while it is lowest in the library whose practical degrees in both technical innovation and administrative innovation are low, the performance of library organization differs significantly according to the types of innovative implementation of library organization. The present study has extracted the factors influencing innovation, classified systematically the types of innovative implementation, and inferred the synthetical, circumstantial correlations between the types and the performance of organization, and empirically inspected those factors. However, due to the present study's restrictive matters and the limit of the research design, results from the study should be more prudently interpreted. Also, the present study, as an investigative study of the types of innovative implementation, with few preceding studies, requires more complete hypothetical inference based on the results of the present study. In other words, if more systematical studies are given to understanding the relations, it will devote the suggestion and demonstration of a more useful theory.

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Comparison of Systemic Accident Investigation Techniques Based on the Sewol Ferry Capsizing

  • Kee, Dohyung
    • 대한인간공학회지
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    • 제36권5호
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    • pp.485-498
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    • 2017
  • Objective: This study aims to survey and compare three systemic accident investigation techniques of Accimap, STAMP and FRAM, based on the application studies of the Sewol ferry accident. Background: Traditional accident investigation methods such as domino models, FTA, etc. work well for losses caused by physical component failures or actions of human in relatively simple systems, but are unable to depict mechanisms generating errors and violations in the current complex socio-technical systems. For better understanding the structure and behavior of the socio-technical systems, systemic techniques have been developed and used. Method: This study was mainly based on survey of literatures through surfing webpages of ScienceDirect and Google, and ergonomics relevant journals. The key words of Sewol, Sewol ferry, Sewol ferry accident, etc. were used in the survey. Results: Three systemic accident investigation methods included similar actors in the Sewol ferry accident including government, Ministry of Ocean and Fisheries, Korean Coast Guard, Korean Register of Shipping, Korea Shipping Association, Chonghaejin Marine Company, crew members. The methods graphically represented each level's failures or performance variabilities of relevant functions and relationships between them. It was shown that the systemic methods consider the entire system, ranging from the environment in which the accident occurred, to the role of government in shaping the system of work. Each method has its own comparative pros and cons, but the Accimap has advantages in terms of time of analysis, data required, model complexity and degree of comprehensiveness. Conclusion: This study reviewed and compared three systemic accident investigation methods, which showed that there are systemic characteristics and pros and cons in the methods. Application: The results would be used as a guideline when selecting accident investigation methods.

제4차산업혁명에 대응하는 공공관리의 변화와 향후 과제: 사회-기술시스템론적 접근을 중심으로 (The Challenges of Public Policy Management for the 4th Industrial Revolution)

  • 진상기;방민석
    • 디지털융복합연구
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    • 제16권4호
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    • pp.39-47
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    • 2018
  • 본 연구는 우리나라 제4차 산업혁명 대응에 있어 사회-기술시스템론적 공공관리의 적용 가능성을 살펴보는데 목적이 있다. 이를 위해 제4차 산업혁명의 주요 개념과 논의점 검토와 함께 해외 선도국가들의 대응 전략을 국내외 문헌 연구를 통해 분석하였다. 이를 통해 본 연구는 기술 중심에서 벗어나 사회적 난제 해결과 인간중심의 사회 혁신을 위해 제4차 산업혁명을 이끄는 정부 정책기조의 변화 필요성을 강조하였다. 즉 제4차 산업혁명의 변화에 대응하여 사회적 난제를 해결하기 위해서는 기존의 수직적, 계층적, 분화적, 기계적 정부시스템을 과감히 탈피하고, 사회-기술시스템론적 공공관리 방식을 강조해야 한다고 보았다. 향후 정부의 정책 방향은 혁신을 확산할 수 있는 창발적이며 내재적인 모습을 보여야 하며, 정부조직과 정부운영방식의 재설계, 정부 정책영역의 재설정과 이를 입법적으로 뒷받침하는 입법행정의 공조 전략이 필요하다. 본 연구는 공공부문의 제4차 산업혁명 대응성 강화를 위한 정책연구의 첫 논의라는 점에 의미가 있으며 후속연구가 이러지기를 바란다.

지속가능한 기술을 향한 새로운 접근: 전략적 니치관리(Strategic Niche Management) (New Approach for Sustainable Technology: Strategic Niche Management)

  • 박동오;송위진
    • 과학기술학연구
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    • 제8권2호
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    • pp.57-81
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    • 2008
  • 이 글은 지속 가능한 기술을 위한 정책적 도구로서 전략적 니치관리(Strategic Niche Management)를 개괄하고, 그 효용과 한계를 점검하고 있다. 전통적인 접근인 시장실패론적 접근과는 달리 전략적 니치관리의 접근은 시스템적 접근으로서, 다층적 관점(Multi Level Perspective)를 통해 기술혁신과 변화를 재분석해내고, 고착화된 사회 기술시스템의 전환을 이룩해내기 위한 방법론이다. 전략적 니치관리의 이론적, 경험적 미성숙에도 불구하고, 전략적 니치관리는 기술혁신과 발전에 대한 분석 틀로서 뿐만 아니라, 급진적 혁신을 만들어 낼 수 있는 도구로서의 가치가 주목된다. 노령화 사회에 대비한 혁신정책 및 지속가능한 에너지 시스템 구축을 위한 혁신정책, 위험사회에 대응한 혁신정책들이 새로운 혁신정책의 영역으로 부상하고 있는 상황에서 전략적 니치관리는 이들 분야에서 중요한 분석 및 실천도구로 활용되며 새로운 영역을 개척할 수 있을 것으로 기대된다.

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정보시스템 사용에 대한 내부통제 효과성이 정보역량에 미치는 영향에 관한 연구

  • 이재범;김상수;임병우
    • 한국경영정보학회:학술대회논문집
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    • 한국경영정보학회 2007년도 추계학술대회
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    • pp.117-122
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    • 2007
  • Recently, as the management environments are changing rapidly and the uncertainty is becoming larger, the needs of internal control for management and IS become stronger. In order to construct a new internal control system for IS, it is necessary to evaluate the former research of the system. This study emphasizes the importance of effective internal control system, presents a conceptual framework for the preceding factors to consider, and verifies empirically the framework. This study sets the organization citizenship behavior, IS innovation resistance, and IT capability from the viewpoint of Socio-Technical system as the preceding factors for the effectiveness of internal control system. A research model, affecting the above factors on IS capability as a mediating variable of the internal control effectiveness for the use of IS, is set up. PLS-Graph 3.0 is used to verify the model. We found that the internal control effectiveness have affirmative effect on information capability, a surrogate variable of the IS effectiveness and a mediation effect is meaningful.

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사용자 주도형 정보시스템 개발 (User-Led Information Systems Development)

  • 정승렬;서창갑
    • Asia pacific journal of information systems
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    • 제10권3호
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    • pp.41-59
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    • 2000
  • The role of information systems(IS) is far more important in business operations today. Managers recognize information as a major resource of the organization, and non-expert end users positively participate in information system development processes. This phenomenon is considered user-led information system development(ULD), where users define the information requirements, oversee system testing, manage system development, and lead the overall project. Based on a socio-technical approach, this study examines the impact of ULD on IS success. This paper also investigates the moderating effects of various contextual factors on the relationships between ULD and the success. The questionnaire was developed and the data was collected from the end users who participated in implementing ERP systems. The results showed that ULD positively affects the success. For the moderating variables, IT complexity was found to have a strong effect on the relationship between ULD and the success while business complexity and top management support have partial effects. Surprisingly, resource adequacy was not found to have the effect. This study provides academia and practitioners with a number of implications and guidelines regarding why and when to introduce ULD in their IS development initiatives.

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일개 대학병원 간호사의 무선정보기술 사용의도 영향 요인 (Determinants of the Intent to Use a Wireless Technology of a University Hospital Nurses)

  • 이은주;서영준;김연희;오지영
    • 보건행정학회지
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    • 제20권3호
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    • pp.58-72
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    • 2010
  • The purpose of this study is to investigate determinants of intent to use a wireless information technology(WIT) of University Hospital Nurses. The independent variables used in the study are usefulness, compatibility, social environment, perceived readiness, technical readiness, organizational readiness and socio-demographic characteristics. The dependent variable is the intent to use a wireless information technology(WIT). The sample used in this study consisted of 297 nurses selected from a university hospital located in Wonju, Gangwon-do, Korea Data were collected with self-administered questionnaires and analyzed using multiple regression analysis. The results of the study revealed that 5 independent variables of usefulness, compatibility, perceived readiness, technical readiness, and organizational readiness were found to have significant effects on the nurses' intent to use a WIT. As a conclusion, it is important to make organizational, clinical, and technical environment WIT-friendly prior to applying WIT to hospital nurses. In addition, it is also important to provide an education and training for nurses to improve their skill of using WIT and to make the new WIT compatible with the existing nursing information system.

제조업 사업장 사내협력업체 사고사례의 시스템적 분석에 관한 연구 (A Study on System-Based Accident Analysis : An Accident at In-house Subcontractor of a Manufacturing Company)

  • 서동현;최이락;박장현;한우섭
    • 한국안전학회지
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    • 제37권5호
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    • pp.42-55
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    • 2022
  • In this study, an accident at an in-house maintenance subcontractor of a manufacturing company was analyzed using representative systemic analysis methods, and the results were compared to determine the socio-technical and organizational structure causal factors. Systemic accident analyses were performed using AcciMap, STAMP-CAST, and a method that utilizes work processing procedures. The causal factors derived from the three methods were classified according to HFACS classification criteria. AcciMap and STAMP-CAST analyses were able to derive legal problems and defects in organizational structure between the company and the subcontractors. The method that utilized the work processing procedures drew the most causal factors of the three methods but showed some limitations in deriving legal and facility-related problems. Most of the causal factors identified through the systemic methods could be classified according to the HFACS classification criteria, except for the legal and organizational structure matters. Socio-technical and organizational problems with a holistic perspective of the company and subcontractors could be found using systemic analysis methods. However, it is necessary to conduct analysis using various methods in order to derive more comprehensive measures to prevent accidents because each analysis method showed some limitations in the derivation or expression of some causal factors. The results of this study can be helpful in selecting and using an appropriate method for accident analysis.

대안적 작업조직 유형과 노동자 성과에 관한 실증적 고찰 - 제조업의 린 방식을 중심으로 - (An Empirical Study on the Alternative Work Organization and Workers' Outcome - Focus on Lean Production -)

  • 손동희
    • 산업노동연구
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    • 제17권1호
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    • pp.1-36
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    • 2011
  • 대안적 작업조직을 둘러산 다양한 주장과 논쟁이 단위조직 사례연구를 토대로 이론적 개념적 차원에서 제기되어 왔으나 정작 노동자 관점에서의 양적 검증은 상대적으로 부족했다. 이 글은 한국직업능력개발원의 인적자본 기업패널 제조업 자료를 이용하여 대안적 작업조직의 대표적 형태로써 테일러 방식과 린 방식, 자율팀 방식을 유형화한 후 각각 조직의 재무적 성과와 노동자 성과에 어떤 영향을 미치는지 분석하고자 하였다. 특히, 국내 제조업의 경우 린 방식의 대표적 특성인 QC, 제안활동 등의 개별참여 관행이 확산되고 있다는 측면에서, 린 방식을 준거로 사회기술체계의 특성을 고려한 자율팀과 테일러 방식을 비교 분석하였다. 분석 결과, 대안적 작업조직으로써 린 방식과 자율팀 방식이 테일러 방식에 비해 조직성과 뿐만 아니라 노동자 개인의 성과측면에도 보다 긍정적인 것으로 파악되었다. 그러나 린 방식과 자율팀 방식간 비교에서는 조직성과에 미치는 영향은 통계적으로 유의한 차이를 보이지 않은 반면, 노동자 개인의 성과로써 노동시간, 소득, 직무만족도, 조직몰입의 모든 결과변수에 대해 린 방식이 자율팀 방식에 비해 일관된 부정적 영향을 미치는 것으로 파악되었다. 린 방식이 품질개선과 조직성과 향상을 위한 우월한 작업조직이라는 주류적 공감에도 불구하고, 그와 같은 기제의 이면에는 드러나지 않았던 노동자 개인의 성과가 훼손되었을 가능성을 시사하였다.

현대의 고도화, 자동화된 시스템이 파생한 휴먼에러에 관한 이론적 고찰을 통한 리스크 대응전략 설정 (A Study on Countermeasure Strategy on Risk of Human Errors driven by Advanced and Automated Systems Through Consideration of Related Theories)

  • 신인재
    • 한국안전학회지
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    • 제29권1호
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    • pp.86-92
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    • 2014
  • This paper provides an integrated view on human and system interaction in advanced and automated systems, which adopting computerized multi-functional artifacts and complicated organizations, such as nuclear power plants, chemical plants, steel and semi-conduct manufacturing system. As current systems have advanced with various automated equipments but human operators from various organizations are involved in the systems, system safety still remains uncertain. Especially, a human operator plays an important role at the time of critical conditions that can lead to catastrophic accidents. The knowledge on human error helps a risk manager as well as a designer to create and control a more credible system. Several human error theories were reviewed and adopted for forming the integrated perspective: gulf of execution and evaluation; risk homeostasis; the ironies of automation; trust in automation; design affordance; distributed cognition; situation awareness; and plan delegation theory. The integrated perspective embraces human error theories within three levels of human-system interactions such as affordance level, psychological logic level and trust level. This paper argued that risk management process should dealt with human errors by providing (1) reasoning improvement; (2) support to situation awareness of operators; and (3) continuous monitoring on harmonization of human system interaction. This approach may help people to understand risk of human-system interaction failure characteristics and their countermeasures.