• Title/Summary/Keyword: Sevice management

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Protocol Design for Mutual Authentication of RS_RCCS (RS_RCCS의 상호인증을 위한 프로토콜 설계)

  • Doo, Chang-Ho
    • Journal of the Korea Computer Industry Society
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    • v.7 no.4
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    • pp.271-280
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    • 2006
  • This study is to propose and design a protocol that offers independent authentication with no necessity of certification authority using password between participants in RS_RCCS(Relay Service-based Remote Computing Control System). In RS_RCCS without authentication center that remote service requesters have mutual authentication with many service managers, there needs for a protocol protected from password attacks. Hereupon, this study is to offer an efficient authentication setting and a protocol for RS_RCCS and helpful for the usefulness of resource management.

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A Study on the Casual Relations between Job Competence and Service Quality (공무원의 직무역량과 서비스질의 인과관계에 관한 연구)

  • Kim, Kyung-Hee
    • Journal of Industrial Convergence
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    • v.15 no.1
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    • pp.53-59
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    • 2017
  • This study conducted a survey of 400 public officials in kyoung ki Do districts from July to September 2016, and used 390 copies for final analysis. The results of this study can be summarized as follows. First, the level of Job competence and service quality of public officias were statistically siqnificant. Second, the esults showed that both Job competence and sevice quality had a statistically significant influential relationship, so as these variables increased, the level of service quality improved. Third, the influential relationship of Job competence on the service quality of public officials was statistically significant and positive. These results provide a theoretical groung for the understanding and integrated approach to the causality of job competence and of service quality.

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Queueing Analysis by Menu Management Systems in Cafeteria of the Business Foodservices (카페테리아 식단을 제공하는 사업체 급식소의 식단운영 형태에 따른 대기행렬 분석)

  • 양일선
    • Journal of Nutrition and Health
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    • v.31 no.8
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    • pp.1347-1354
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    • 1998
  • The purposes of this study were to : (a) anlayze wating time, service rate, arrival rate, and coustomer expectations/satisfaction in cafeteria business foodservices and (b) identify the differences in those factors between foodservices by menu managmenet systems. The samples were two business foodservices operated by contract management in Seoul. The queue, laptime , service rate, and arrival rate were measured at each foodservice by stopwatch observation. The menu type, delivery system, number of meals served , servide time, and turnover rate of each foodservic was investigated. Questionnaires were developed to survey customer expectations and satisfaction. Satistical data analysis was completed using the SAS package programs for descriptive analysis and t-test. The mean waiting time of island type dafeteria system with separte set -menu was shorter than that of the other. In both foodservices, arrival rates were not significantly different from one another , but sevice rates were significnatly high in dafeteria menu systems. The peak time of the queue was found out at combination set menu line. The separate set menu line had a higher servide rate than the combination set menu line. The mean waiting time of the island type cafeteria line was shorter than that of the straifth type . At the straight type dafeterial line, both arrival rate and service rate were higher than those of island-type. The results of this study suggested that a separate set-menu would be more desirable than a combination set-menu in case of providing set menu with cafeteria menu.

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An Empirical Study on Factors Affecting the Relationship Quality in Shipping Service Market : Primarily on Relationship between Liner Shipping Companies and Freight Forwarders (해운서비스시장에 있어서 관계질에 영향을 미치는 요인에 관한 실증연구 - 정기선사와 운송주선인간의 관계를 중심으로 -)

  • Choi Young-Ro;Shin Han-Won
    • Journal of Navigation and Port Research
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    • v.30 no.1 s.107
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    • pp.73-83
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    • 2006
  • The purpose of this study is to analyze the dynamic market mechanism adopting relationship marketing techniques between the shipping companies and shippers. As shipping companies mainly rely on sales operation, the relational structure of shipping companies and shippers is considered to be one of the determinants in business performance and customer satisfaction In this respect, the characteristic relationship between sales person and shipping company takes an important roles in relationship marketing in shipping business industry. An empirical study was carried out to find out the determinants cf relationship quality and antecedent factors of characteristics in shipping companies and sales person.

The Method for Recommend of Contact Area According to the User's SLA(S-RCA) based on a Moving Path Prediction Service (이용자의 과거 위치 정보와 이용자별 SLA(Sevice Level Agreement)를 지원하는 동적 예측서비스 기반의 접촉 지역 추천(S-RCA) 기법)

  • Cho, Kyeong Rae;Lee, Jee Hyong
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.9 no.2
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    • pp.41-54
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    • 2013
  • In this paper, We collected location based services of the user's past moving paths through the GPS. Using the collected by location-based services through the analysis of the similarity between the user's of service level agreement recommended of mobile contact area(SLA) proposed that can be. S-RCA method based on Service Level Agreement of the users in order to provide the service user's path distance, time, and to predict the direction of the movement paths and collect. The data collected by the interests and requirements of users through classification with the same interests and the needs of users to move between the analysis of the similarity between the path is used to analyze the results of analysis of the path-specific tolerance range (distance, time, and space) is determined according to the difference in the contact area. From a small area of the error range for users first to recommended and through their smartphones recommended contact area (S-RCA) to meet with the other party to make a choice of recommended methods. We verify through experiments that proposed method(S-RCA) a valid and reliable mobile contact area were recommended.

A Study on the evaluation of Service Quality in an Academic Library using SERVQUAL and SERVPERF (SERVQUAL과 SERVPERF를 이용한 대학도서관 서비스 품질평가에 관한 연구)

  • Lee, Too-Young;Kim, Hee-Jeon
    • Journal of the Korean Society for information Management
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    • v.20 no.2
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    • pp.73-91
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    • 2003
  • Research papers on sevice quality, which began with the manufacturing industry in many Northern Europe at the end of 1970, have been found since the companies became much concerned about the level of services they offered. Libraties can not be an exception to this situation. It is absolutely necessary to find a way to develop a competitive strategy to offer a high level of service to those who use libraries. The purpose of study is to evaluate the quality of library services by applying "SERVQUAL" and "SERVPERF" of evaluating service quality and to determine which of these 2 methods is better in terms of measuring library services. The study also investigated the relationship between the service quality an user satifaction.

Barcode-based Low-cost Portable Training Attendance Management System Development (바코드 기반의 저가 이동형 교육출석관리시스템 개발)

  • Lee, Hak-Jun;Sim, Hyun;Son, Cheol-Su;Oh, Jae-Chul
    • The Journal of the Korea institute of electronic communication sciences
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    • v.8 no.11
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    • pp.1733-1740
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    • 2013
  • An important factor in education is ensuring reliable quality of education. There are a variety of ways based on criteria to ensure the quality of education. To ensure quality management, attendance is important which is highly reliable rating at the account education of Ministry of Employment and Labor and sevice training of Health Care. In contrast, the service training of health care professionals was consisting of formal attendance management, quality of education has been raised as a problem. Recently developed USN-based attendance management system is effective. But if education is proceed at a large number of small scale in the area of education, cost, portability, systeme management, the reliability of the Trainee's attendance remained as problems to solve. To address these needs, this paper quoted low-cost attendance management system which was desighned and implemented by barcode and PC camera. As a result the actual maintenance training system showed a 98% satisfaction in terms of administrator and 95% satisfaction in terms of Trainee.

A Study of Android Launcher based on Application Virtualization (어플리케이션 가상화를 적용한 안드로이드 런처 연구)

  • Lim, Seung-Cheol
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.13 no.2
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    • pp.115-120
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    • 2013
  • Recently, Virtualization technology is moving the desktop environment from its place a mobile platform environment, personal and businesses, academia, and lacked security and in a team environment brought about many changes are coming. In this environment, a representative of VMware's MVP solution and Enterporid Divide. But, another issue is that these mobile virtualization technologies in an environment of limited resources and performance constraints, have become its application virtualization technology to improve the weaknesses of the mobile platform. In this paper, proposed for client-based desktop application virtualization infrastructure, bring it to the Android environment, weaknesses of the existing paper was user area limitations of the desktop environment with application virtualization, program execution android application virtualization launcher was improved through increased resource allocation.

Healthy Dining Out Attitude of Restaurant Diners by Self-Rated Health Status (레스토랑 이용자들의 건강자각도에 따른 외식 태도)

  • Yoon, Hei-Ryeo;Cho, Mi-Sook
    • Journal of the Korean Society of Food Culture
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    • v.22 no.3
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    • pp.323-329
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    • 2007
  • The objective of this study was to compare the healthy dining out attitude of restaurant diners by self-rated health status. Using healthy dining attitude and behavior questionnaire and a single question describing self-rated health status, the needs and importance of healthy dining out was detected. Mean age of the 182 respondents was 38.9${\pm}$11.37 years old and 37.4% of the respondents answered their mean monthly income was over 6,000,000won showing the subjects belonged in high income diners. The needs of healthy dining measured by five scales and offering healthy menus(3.80), labeling foods about original country(3.79), using environmentally friendly foodstuffs(3.71) and labeling nutrients on menu board(3.62) show higher score than others. A total of 76.4% of the respondents assessed their health status as 'good-rated Health' and 23.6% was 'poor-rated health'. There was no difference in frequency of eating out by self-perception of health status but, the 'poor-rated health' group need more nutrition information in restaurant specially for calorie(p<0.05), cholesterol(p<0.05), fiber(p<0.05), functional nutrients(p<0.001) showing significant differences comparing to 'good-rated health' group. In good-rated health group, selection of Korean cuisine for eating out was more frequent than the poor. The results shows the needs of healthy dining can be varied by diner's health status and therefore restaurateur should focus on understanding of the needs of diners with various health status.

Is the Utilization of MID Services affected by the Implementation of Insurance Coverage?: Based on Claim Data of a General Hospital (MRI 보험급여 적용이 진료이용량에 미치는 영향 : 한 종합병원의 청구자료를 중심으로)

  • Kim, Seon-Hee;Kim, Chun-Bae;Cho, Kyung-Hee;Kang, Im-Ok
    • Health Policy and Management
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    • v.18 no.2
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    • pp.1-18
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    • 2008
  • As medical insurance had been implemented for Magnetic Resonance Imaging (MRI) from January 1, 2005, this study investigated whether there had been any change in the amount of the medical care utilization of patients who undertook MRI before and after the insurance coverage, and was to examine factors affecting the amount of medical care utilization of MRI. Data were collected from patients who undertook MRI before and after the insurance coverage for a year at a general hospital in Kyeanggi-do. $X^2$ and t-test were used for the analysis of their general characteristics, the number of MRI, and its medical costs before and after the insurance coverage, and hierarchical multiple regression analysis for the factors affecting the amount of the medical care utilization of MRI. The results of this study were as follows. First, the number of MRI after the insurance coverage was significantly decreased. Second, there was no significant difference in the total medical costs of MRI after the insurance coverage, but a significant difference was found in patient's share of medical costs. Third, six variables were found to be affecting the amount of the medical care utilization of MRI, and the variables showed to lead the number of MRI decrease after the insurance coverage. These six factors explained 21.4% of the total number of MRI. As MRI had been covered by insurance, the use of MRI and patient's share of the costs were deceased, but the total medical costs were not affected. Reasons for that could be found in that MRI insurance, different from the case of CT insurance coverage, was allowed not to cover some items and the kinds of diseases subjected to the insurance coverage were extremely limited, lowering insurance prescription rate. In addition to that, the average medical cost of MRI was not changed after the insurance coverage. Therefore, as future measures for the MRI insurance, coverage, it should be considered to allow insurance coverage to no coverage items and to expand the scope of benefit coverage, or to lower patient's share of the costs. Furthermore, researches should be done to explore how recipients will act and how suppliers will react if the coverage is expanded, including expanding the scope of coverage and reducing patient's share of the costs, as well as to conduct research on its economic analysis according to case mix.