• 지식경영연구
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• 제25권1호
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• pp.67-88
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• 2024

스마트관광은 지역의 관광자원 활용을 극대화하고 도시를 효과적으로 관리하며 관광객과 주민 간의 소통과 삶의 질을 개선하는 데 기여한다. 따라서 스마트관광은 지역 간의 협력을 강조하며 스마트관광도시는 거주민과 관광객을 모두 고려하는 포괄적 관점에서의 연구가 필요하다. 이 연구에서는 지역 관광 경쟁력 제고를 위한 스마트관광과 지역 간의 상호작용 및 역할에 대해 논의하고자 하였다. 특히, 스마트관광도시의 구성요소인 스마트관광 4대 요소(스마트 경험, 스마트 편의, 스마트 접근성, 스마트 플랫폼)를 지역민, 지역상권, 지역자원, 지역생태계와 접목하여 긍정적 시너지를 위해서 어떻게, 왜 라는 관점에서 서비스 구축 단계부터 활성화 단계까지 심층적으로 살펴보였다. 이를 위해 대한민국 제1호 인천 스마트관광도시 사례를 대상으로 단일 사례 연구 디자인 방법을 채택하였다. 연구결과 지역과의 협력적 스마트관광도시 모델은 서비스 만족도를 높이며 지역 관광 경쟁력을 강화하는 긍정적인 효과를 나타냈다. 특히, 스마트관광도시의 다양한 구성 요소들이 지역사회와 상호작용하여 새로운 가치를 창출하였으며 이는 방문객 증대와 도시 브랜딩 강화로 이어지는 결과를 보였다. 이러한 결과를 토대로 본 연구는 스마트관광도시 발전 방향을 제시하고 스마트 기술과 지역관광의 융합으로 인한 지역 경쟁력 강화 연구로써 기여할 것으로 기대한다.

• 품질경영학회지
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• 제51권4호
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• pp.531-550
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• 2023

Purpose: The unique nature of life-and-death healthcare services sets them apart from other service industries. While many studies exist on the relationship between healthcare services and customer satisfaction, most of them focus on mildly ill patients, ignoring the differences between critically ill and non-seriously ill patients. This study discusses the actual quality of healthcare services for patients who are facing life-threatening illnesses and are on life support, as well as their right to protection and dignity. Methods: The survey conducted to 149 patients with the four major illnesses: cancer, heart disease, brain disease and rare and incurable disease, those who have experiences with senior general hospitals. Results: The basic statistics of this study are adequate to represent the four major critical illnesses, and the reliability and validity of this study's hypotheses, which were measured by multiple items, were analyzed, and the internal consistency was judged to be high. In addition, it was found that the convergent validity was good and the discriminant validity was also secured. When examining the goodness of fit of the hypotheses, the SRMR, which is the standardized root mean square of residuals that measures the difference between the covariance matrix of the data variables and the theoretical covariance matrix structure of the model, met the optimal criteria. Conclusion: The academic implications of this study are differentiated from other studies by moving away from evaluating the quality of healthcare services for mildly ill patients and focusing on the rights and dignity of patients with life-threatening illnesses in four senior general hospitals. In terms of academic implications, this study enriches the depth of related studies by demonstrating the right to protection and dignity as a factor of patient-centeredness based on physical environment quality, interaction quality, and outcome quality, which are presented as sub-factors of healthcare quality. We found that the three quality factors classified by Brady and Cronin (2001) are optimized for healthcare quality assessment and management, and that the results of patients' interaction quality assessment can be used to provide a comprehensive quality rating for hospitals. Health and human rights are inextricably linked, so assessing the degree to which rights and dignity are protected can be a superior and more comprehensive measurement tool than traditional health level measures for healthcare organizations. Practical implications: Improving the quality of the physical environment and the quality of outcomes is an important challenge for hospital managers who attract patients with life and death conditions, but given the scale and economics of time, money, and human inputs, improving the quality of interactions and defining them as performance indicators in hospital quality management is an efficient way to create maximum value in the short term.

• 문화기술의 융합
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• 제10권4호
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• pp.563-574
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• 2024

금융 서비스 앱에서 챗봇의 도입과 전문용어 풀어 쓰기가 일반화되고 있으나, 자동차 구매자들을 위한 금융 앱은 여전히 용어 이해가 어렵고 내용이 딱딱하여 만족도가 낮은 상태이다. 이 연구는 자동차 금융 앱에서 대화형 챗봇 인터랙션 모드와 전문 용어 풀어쓰기 방식이 사용자 경험에 미치는 효과를 검증하였다. 사용자 인터랙션 채널 유형(챗봇 vs 일반)과 전문 용어 사용 여부를 조건으로 자동차 리스 견적 태스크에 대한 프로토타입을 제작하고, 2 x 2 실험 조사를 수행하여 친근감, 이해 용이성, 신뢰, 정확성 인식의 차이를 측정하였다. 그 결과, 대화형 인터랙션 기반의 챗봇 모드는 메뉴 인터랙션 기반의 일반 모드에 비해 친근감이 더 높아지는 효과를 보였으며, 전문 용어 풀어쓰기는 이해 용이성과 친근감에 유의미한 영향을 미쳤다. 그러나, 신뢰와 정확성에는 두 조건 모두 차이가 나타나지 않았다. 또한, 모든 변인에서 두 조건 간 상호작용 효과는 발견되지 않았다. 이 연구의 의의는 챗봇 상담 모드의 고객 경험 효과와 금융 서비스 특성에 따른 전문용어 풀어쓰기 효과에 대한 정량적 검증과 실무적 제안을 제시한 점이다.

• 한국심리학회지 : 문화 및 사회문제
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• 제30권3호
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• pp.267-298
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• 2024

육아지원 서비스는 여성의 원만한 사회 진출과 커리어 발전, 웰빙 향상을 위해 중요하다. 본 논문은 국내 만 2세 이하 자녀를 둔 취업모 10명의 인터뷰를 바탕으로, 근거이론분석 방법을 사용하여 육아지원 서비스 이용 과정과 심리적 경험, 일-가정 양립 계획을 탐색하였다. 분석 결과, 육아지원 서비스 이용 전 결정 과정, 육아지원 서비스 이용 중 경험, 향후 일-가정 양립 계획 범주가 도출되었다. 서비스 이용 전 결정 과정은 육아지원 서비스 정보 탐색, 선택 시 가족과의 대화, 서비스 제안과 결정의 주체, 육아지원 서비스 최종 결정의 범주로 이루어졌다. 서비스 이용 중 경험은 경제적 부담, 산후 경력에 변화, 일-가정 양립에서 기대와 실제의 차이, 삶의 질 영향 요인, 남편과의 가사 및 육아 분담이 도출되었다. 향후 일-가정 양립 계획에서는 커리어 발전 희망, 커리어 유지 희망, 커리어 일시 중단 및 축소 희망, 향후 커리어에 대한 생각이 미정의 범주가 도출되었다. 마지막으로, 향후 일-가정 양립 계획에 따라 서비스 이용 과정과 경험에서 차이가 있는지 알아보았다. 본 연구는 취업모의 일-가정 양립과 웰빙을 위한 다차원적 지원과 여성의 향후 커리어에 대한 불확실성을 줄이는 것이 필요함을 시사한다.

• 한국조경학회지
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• 제44권1호
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• pp.16-28
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• 2016

본 연구는 자연휴양림과 체험마을 이용객의 여가목적지 선택속성에 대한 중요도와 만족도의 비교분석에 관한 연구로 이용객의 이용행태를 파악하여 자연휴양림과 체험마을의 연계 당위성을 확인하고 여가목적지 선택을 위한 물리적 선택소성, 프로그램 선택속성, 서비스 선택속성의 인식차이와 중요도-만족도분석(IPA 분석)을 통해 연계방안을 도출하였다. 주요 결과 및 시사점은 다음과 같다. 첫째, 자연휴양림은 가족단위의 이용객이 휴식 및 정서함양을 위해 방문하고 단순 산림공익적 기능을 활용한 체험프로그램 경험이 이루어지고 있는 반면, 체험마을은 가족, 친구 및 동료, 단체 및 동호회 등이 연중 다양한 프로그램을 경험하고 지역문화를 이해하기 위해 방문하고 있었다. 이를 통해 다변화한 국민의 여가수요 충족을 위한 자연휴양림과 체험마을의 연계 필요성을 확인하였다. 둘째, 단순 휴식이 주 방문목적이었던 자연휴양림 이용객에게 체험마을과 연계 시 긍정적인 방문의향이 나타났으며 체험프로그램 참여, 자녀교육, 안전한 숙박시설 확보 등 다양한 이용이 예측되었다. 즉, 자연휴양림과 체험마을의 연계는 실질적 수요와 이용객의 수준 높은 산림휴양활동을 야기하는 대안이라 할 수 있다. 셋째, 자연휴양림 이용객의 경우 모든 선택속성에 대하여 중요도보다 사후 만족도가 낮았으므로 전반적인 개선 필요했다. 특히, 프로그램의 다양성, 유익성, 홍보, 지역성(테마성)의 개선과 숙박 및 편의시설의 공급, 예약시스템 및 지역특산물 구입 체계 구축을 위한 노력, 운영관리인의 전문성 확보가 필요했다. 반면, 체험마을의 프로그램 선택속성의 만족도는 높았으므로 체험마을 프로그램 속성이 자연휴양림 이용활성화를 위한 주요 연계대상임을 알았다. 넷째, IPA 분석에서 이용객의 높은 기대와 만족을 주는 숙박 및 편의시설과 인근 관광지와의 적절한 연계는 유지해야 할 속성이었고 소득창출이 주요 목적인 체험마을의 목적을 달성하고 방문객의 예약시스템 및 특산품 판매기회 만족 증진을 위한 공동의 노력이 요구됐다. 이 외에 자연휴양림 이용요금 체계의 유지, 체험마을 프로그램의 다양성 및 지역성의 유지가 이용객의 여가목적지 선택유도를 위해 필요한 사항으로 고찰되었다.

• 대한간호학회지
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• 제19권2호
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• pp.212-222
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• 1989

When the head nurse who is pivotal in the nursing service administration of the hospital performs efficiently as a first-line manager, the effectiveness of the nursing unit, which includes the quality of nursing care, the jab satisfaction of staff members, and the cohesiveness of staff members is increased. With this point of view in mind, the researcher carried out a study to determine the actual work (the content of the work, the work process, the role of the head nurse, the activity media, and the purpose of the work) of the head nurse in a university hospital in Korea. In addition, this study was also carried out for the purpose of preparing an ideal model for the work of the head nurse. The research subjects were 39 head nurses. This included all the head nurses in two university hospitals except those who were working in outpatient care, operating rooms, central supply, nursing administration, in-service education and emergency care. Data were collected from September 24th to October 21th, 1987 and April 4th to 12th, 1988. A work activity record on which the head nurse recorded directly in a chronological narrative form, was used as the research instrument. The 234 work activity records, 39 head nurse's continuous recording over 6 days(from Monday to Saturday) were collected and analysed. The results were as follows ; 1. With regard to the work content for the total daily work of the head nurse, 45.2% of the activities were managerial activities but 58.1% of the head nurse' s time was spent in direct patient care. 2. With regard to the work process of the head nurse, specifically the location, the size and membership of groups contacted, the results were as follows : 1) Of the total daily work activities 92.4% were carried out in the nursing unit and this occupied 84.5% of total daily work time. Direct patient care was generally performed on the nursing unit and managerial work was performed in other areas. 2) Of the total daily work activities, 73% was with one or more persons and 51.2% of total daily work time was spent in groups. 3) A total of 51 persons, working in different capacities were contacted. These included 21 persons giving patient care, 19 persons working in nursing unit management, and 7 persons working in human resource management. 3. With regard to the head nurse's role in work activity, 53.3% of total daily work activities involved the informational role, 26.9%, the interpersonal role and 19.9%, the decisional role. With regard to time, 57.7% was spent in the informational role, 23.9%, in the interpersonal role and 18.3%, in the decisional role. When the head nurse performed managerial work, she gave nearly equal emphasis to all three roles when she gave direct patient care the informational role was increased. 4. With regard to the activity media, the number of unscheduled activities accounted for 27.1% of the activities, scheduled activities, 24.3%, desk work activity, 22.1%, rounds, 12.5% and telephone calls, made or received, 14.0%. In daily total work time managerial work related to desk work and scheduled activities were high, ranging from 29.8% to 29.9% but for direct patient care time, scheduled activities and unscheduled activities were high, ranging from 23.6％ to 35.3%. 5. With regard to the purpose of the work performed, 54.4% of the total daily work was concerned with the team and 41.4% was concerned with the agency. The managerial work was concerned mainly with the team and the direct patient care was concerned mainly with the patient. When the frequency of an activity and time were compared no significant difference was found between the days for which the work was recorded for any of the variables : the work content, the work process, the work role, the activity media and purpose of the work. On the basis of this study the following are proposed as an ideal model for head nurse work in Korea : The managerial work should be increased to 70%. The decisional role activities should be increased to 40%. Twenty percent of the work activity should be allocated to agency, community and profession. It is believed that this model for the head nurse's work can contribute to guidelines for job description development. Finally, educational programs, organizational and structural devices, and administrative support are needed for the proper function of the head nurse in this proposed model.

• 지역사회간호학회지
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• 제11권1호
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• pp.21-36
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• 2000

The purpose of this study was to assess the needs of breast self examination education (BSEE) programs for developing nursing centers. A first, we reviewed the literature of activity and management-related factors of nursing centers: and, second. we used a questionnaire to discover the degree of knowledge, attitude, and practice on breast cancer, as well as an individual's intention to participate BSEE program. 1. Reviewing the literatures of nursing center activities. Nursing centers which were administered by a professional nurse are an ideal site for faculty and student practices. With the use of nursing models of health. professional nurses in nursing centers diagnose and treat human responses to potential and actual health problems and offer holistic, client-centered health service. In nursing centers professional nursing services include health education, health promotion, and health-related research. A nursing center is comprised of the advisory and exacutive commitee; the advisory commitee serves consultants and links community needs to the nursing center, while the director of the exacutive commitee identifies the potential resources to generate funds, support, and facilitate the activities of staffs in a nursing center. Nursing centers mobilize various financal resources for reimbursement of services from college and insurance companies, collect minimum service fees from the client, and further collect fees for providing programs to community groups, this also includes membership fees, and donations. The services provided by nursing centers focus on services related to primary prevention, health maintenance & health promotion, direct nursing care for acute & chronic diseases, and holistic care for actual and potential health problems. The client satisfaction for the services was high. Students also showed positive reponses for their clinical experiences and independent working conditions. 2. The degree of knowledge, attitudes, and practices for breast cancer. and an individual's intention to participate in the BSEE program. The subjects of this study were 308 females in K-city in the Republic of Korea. Data were collected using a self-administered questionnaire. The mean age of the respondents was 35.0 years old. Those who already participated in the BSEE were 64.9%, and those who had support and encouragement to practice BSE from significant others were 25.1 %. Clients intent to participate in the BSEE were 37.0%. The mean score of knowledge(2.4 out of 5 points) and practices(1.8 out of 5 points) for breast cancer were quite low, but the mean score of attitudes was relatively positive04.5 out of 20 point) for breast cancer. Those who already had BSEE showed significantly high scores in knowledge(t=6.48, p<0.01), attitudes (t=10.54, p<0.01). and practices(t=57.07, p<0.001) for breast cancer than those who had not participated in the BSEE. In all age groups no intention to participate in the BSEE was higher than who the intention to participate. These findings suggest some strategies should be developed to increase the awareness of breast cancer's early detection.

• 한국조경학회지
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• 제39권5호
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• pp.33-47
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• 2011

현대 정부의 가장 중요한 과제 중의 하나는 시민들에게 최고의 서비스를 제공하기 위한 다양한 방법들을 모색하는 것이다. 본 연구는 도시공원의 민간위탁을 위한 적용 방안 및 적정 절차를 수립하여 적극적인 시민 참여를 이끌어 내고, 시민들의 만족도를 향상시키기 위한 제도적 방안을 찾고자 진행되었다. 구체적으로 공원운영 수탁자의 선정 기준 및 이를 선정하기 위한 심의위원회의 구성 등과 같은 제도적 지원절차를 수립하고자 진행되었다. 본 연구를 통해 도출된 결론은 다음과 같이 요약될 수 있다. 첫째, 도시공원의 운영은 경비절감, 인력양성, 경영효율, 노하우 축적 등의 측면에서 민간에 위탁하여 관리하는 것이 지자체 혹은 정부에서 직영으로 운영하는 것보다 효율적인 방안이 되며, 이에 대한 법제적 근거는 중앙 법령과 지자체 조례에 근거 조항이 마련되어 있다. 둘째, 공원 민간위탁 수탁자 선정을 위한 심사위원회는 6~9명으로 구성하는 것이 바람직하며, 내부 인사와 외부 인사의 비율이 균형을 이루도록 한다. 또한, 심사위원회의 운영은 단순히 수탁자 선정에만 국한되는 것이 아니라, 심사 기준의 재편 및 운영에 대한 자문 등도 수행하며, 해당 내용은 향후 민간위탁의 운영 개선을 위한 지침서로 활용할 수 있다. 셋째, 수탁자 선정은 사전에 공지되어야 하며, 각 지자체의 실정에 맞는 일정한 기준에 따라 평가되어야 한다. 해당 기준으로는 공공성 측면, 경비절감 측면, 서비스 질 제고 측면, 관리 감독 측면, 시민 참여 측면 등이 고려되어야 하며, 이들 기준에 따라 정량 지표와 정성 지표로 구분하여 심사위원들의 평가가 이루어져야 한다. 넷째, 공원운영의 민간위탁을 수행하기 위하여 사업 공모와 수탁자 모집 공고 및 접수, 심사위원회의 구성 및 평가, 수탁자 선정 및 계약 체결, 위탁 성과의 중간 평가, 재위탁 혹은 재공고의 과정을 통해 진행되어야 한다. 민간위탁을 통한 도시공원 운영은 도시공원이용객들의 재방문 기회를 확대할 것으로 기대되며, 다양한 계층의 시민참여를 실현하여 도시공원이 녹색문화공동체를 구축하는데 중요한 역할을 할 수 있을 것이다.

• 대한간호학회지
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• 제24권4호
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• pp.545-556
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• 1994

Medical insurance and health care delivery system enabled Korean people to get the necessary medical service, but it caused increased needs for medical service, and resulted in the occurence of some problems such as a lack of manpower and medical facilities. In order to solve these problems, many countries, which already had medical insurance system had developed home care system and it has been regarded effective both in reducing costs and in increasing the rates of turnover of bed. Recently, Korea has included home nursing care in its health care delivery system, and some models of the hospital based home nursing care had been tried and its effects had been evaluated. So, author tried to run a home nursing care for the Cesarean section mothers and evaluate Its effects both in the mother's health and costs. This study was designed as a Quasi-experimental study. Subjects were thirty mothers who got Cesarean section operation in hospital in Seoul. Experimental group consisted of 15 volunteers, and control group were selected by means of matching technique. Data were gathered from February 1st to March 26th by two assistants who were trained by author. Experimental group were discharged on the 4th day after their operation, and got nursing care and assessment about their home three times on the 5th, 6th, and 7th day. Control group stayed in the hospital until 7th day as usual and were checked on the same day as above mentioned To evaluate the state of physiological recovery, vital signs, H.O.F, presence of edema in the legs, bathing, appetite, sleep, presence of pain or discomfort in the breasts, amount of lochia, color of lochia, defecation urination. To compare incidence of complication in experimental group with that in control group, specific assessment was done such variables as smell of lochia, presence of inflammation of operation wound, dizziness, and presence of immobilization in the extremities. The activities of daily living were checked Satisfaction of nursing were checked To calculate costs, author asked subjects to specify expenditure including hospital charge, traffic enpenses, and food expenses. The results were as fellows. 1. On effectiveness of home nursing careThere were n significant differences between experimental and control group in incidence of abnormal symptoms and any complication. The number of taking a bath [POD #5 P=0.001, #6 P=0.0003, #7 P=0.001] and the degree of appetite [POD #5 P=0.03, #6 P=0.02, #7 P=0.013] were significantly higher in experimental group than in control group. Contrary to author's expectation, the degree of the activities of daily living in experimental group was not higher than that of control group. All of the experimental group said they were satisfied with the home nursing care. 2. Cost analysis 1) Hospital charge of experimental group was lower than that of control group. ［P=0.009］ By taking home nursing care, average period of hospitalization was shortened to 3.1 days, and family members could save 22.8 hours. Total amount of money saved by early discharge was 3,443,093 Won. It is estimated that total amount of money saved by early discharge in a year will be 40,398,956 Won. 2) Home nursing care charge of 15 mothers was 1,781,633 Won. It is estimated that total amount of money Saved by it in a year Will be 20,904,493 Won. It was lower altogether than hospital charge of the three days which is 5th, 6th, 7th day of operation. The average cost of single home visit was calculated 10,940 Won. It took 87 minutes per round and it costed 1,017.3 Won. The average hour of home care was 39.0 minutes. 3) It is expected that early discharge can bring forth the increase of hospital income. On the condition that the rate of running bed is 100%, the expected increase of hospital income will be 202,374, 026 Won in a year. Suggestions for further study and nursing practice are as follows : 1. For the welfare of patients and the increased rates of running bed, home nursing care system should be included in the hospital nursing care system. 2. Studies to test effect of home nursing care on the patients with other diseases are needed. 3. Establishment of law on the practice of home nursing care is strongly recommended.

• 농촌의학ㆍ지역보건
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• 제12권1호
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• pp.36-53
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• 1987

It is utmostly important to establish the efficient fitable way of peoples' active participation in primary health care especially in the areas where the public or governmental service input for the basic health care is insufficient like as in rural areas of Korea. In light of above reason, this study focused mainly on the evaluation of roles and activities of village health workers (VHWs) who were selected from grass- root level of village people in order to derive further motivation for active participation. This is believed to be a sort of feedback mechanisms. Actually, the authors collected the activity reports of VHWs who had been devoting themselves in the primary health care services of Jeomdong Area, of Yeoju Gun one of Korea University Community Health Action Programmes and survey record on the VHWs activity from correspondent people. 1 hose data were analyzed through computer programmed package. The activities performed by VHWs were limited to the performance in 1985 for conveniance. The summarized results were as follows; 1) General characteristics of VHWs. Among a total of 28 VHWs in the area, about 39.3g of them have been replaced up to the date since the implementation in 1983, because of moving out, occupational employment and of others. The age of majority (75.0%) lied between the range of 30-50, and educational background of 67.9% belonged to category of primary school graduation, about 50% of them experienced to be or were also entiled "chief of women club" of corresponding villages. 2) Work-load of VHWs. Each VHW was assigned for tasks of health care for average 55 households of 248 persons. They shared approximately 6 days a month for the activity in average and it covered 17 cases of basic health care in a month. A half of the VHWs performed home visits irregularly without solidified schedule. 3) Work performance analysis. Informations collected through VHWs were compared with data from official vital registration at local administration center "Myon Office" in 1985. VHWs collected 100.8 of new born, 116.2 of death, 58.3 of move in and 74.8 of move out in comparison with 100.0 of official registration each. Pregnant women of 79.8% of mothers among the total pregnancy of 94 which were confirmed as normally delivered or aborted cases by all means afterwards had been detected by VHWs as being pregnant and all of them received some of antenatal cares by VHWs. All(100%) of delivered women were detected by VHWs through home visits and they were cared postnatally. Whereas, according to the records of birth registration, the places of delivery were clinic in 33.7%, and mother's home in 66.3%, VHWs reported them to be clinic in 48.9%, midwifery in 20.2%. It was cleared that most of misinformation was caused by uncautious filling of birth registration at notification. Among the total of 717 eligible women under age 44 years, family planning status of 92.6% was reported by VHWs confirming practice of control to be 70.8% of reported fertile women. 4) Attitude of VHW on the roles and functions. Although 92.0% of VHWs expressed VHWs to be worthwhile, only 52.0% of them had dignity and satisfaction in their activity and 44.0% of them had passive attitude of working saying they followed direction regardlessly. Concerning difficulties in performance as a VHW, 60.7% of them pointed out lacking of medical and health related knowledge by themselves. Still, 64.0% of them thought visiting unfamilier house to be awful and 40.0% complained forms of activity to be difficult and hard. It was also revealed that 56.6% confessed lack of interest on community health service itself. Most of VHWs needed more educational training especially on clinical fields such as cares of gynecological diseases, hypertension, diabetes, and other chronic diseaes of the aged. Regular on-the-job basic trainings were said to be needed twice a year.