• 한국노년학
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• 제29권2호
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• pp.579-591
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• 2009

본 연구는 사회복지시설 특별히 노인요양시설의 선택이라는 의사결정에 영향을 미치는 요인을 실증적으로 검증하였다. 노인장기요양보험제도의 실시에 따라서 시설이용자는 서비스선택이라는 의사결정에 직면하게 된다. 하지만 이용자의 의사결정이란 우리나라의 사회복지 현실에서는 비교적 새로운 개념이다. 검증을 위해서 전북지역의 20개 노인요양시설로부터 212명의 응답자에게 자료를 수집했고, 구조방정식(SEM)을 이용해서 분석했다. 연구모형으로 서비스품질은 서비스만족을 매개로 의사결정에 영향을 미친다는 모형을 제안했다. 구조방정식을 통한 분석결과 서비스품질에서 서비스만족 경로의 표준경로계수는 0.556(t=4.608, p<0.01)으로 나타났고, 서비스 만족에서 의사결정 경로의 표준경로계수는 0.785(t=5.249, p<0.01)로 나타났다. 모형의 절대적합지수는 χ² = 580.151(d.f.=317, p-value=0.000)이고, RMSEA=0.063이며, 상대적합지수 CFI=0.915로 모형은 절대적으로 뿐만 아니라 상대적으로 적합했다. 또한 서비스품질의 결정요인인 응답성, 신뢰성, 확신성, 공감성, 유형성이 검증되었고, 이들의 서비스품질 결정 가중치는 제시된 순서임이 확인되었다. 연구결과는 서비스품질이 노인요양시설 이용자의 의사결정으로 이어지는 모델과 요인간의 역학관계를 제시하고 있으며, 시설관리자가 시설운영을 위해서 고려해야 할 서비스품질, 서비스만족, 그리고 의사결정과 관련된 요소를 시사하고 있다.

• 한국콘텐츠학회논문지
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• 제17권10호
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• pp.360-375
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• 2017

공공기관이 제공하는 서비스 질에 대한 사람들의 요구 수준이 높아지면서, 공공서비스의 질을 향상시키기 위한 내부 구성원의 만족도 향상에 관심이 높아지고 있다. 이러한 맥락에서 본 연구는 공공기관 구성원들의 직무만족과 인지된 직무성과에 영향을 미치는 선행요인을 확인하는데 목표를 두고 있다. 선행요인으로서 공공봉사동기, 직무자율성, 인사제도의 적합성을 제시하였고, 각각의 효과를 확인하기 위하여 창원시 보건소 직원들을 대상으로 설문조사를 실시하고 회귀분석을 통해 분석을 실시하였다. 그 결과 독립변수인 공공봉사동기, 직무자율성, 인사제도의 적합성 모두 종속변수인 직무만족과 인지된 성과에 유의미한 영향을 미치는 것으로 나타났으며, 공공봉사동기와 직무자율성은 직무만족에, 인사제도의 적합성은 인지된 성과에 상대적으로 더 높은 영향력을 미치는 것으로 나타났다. 특히, 창원시 보건소 조직은 인위적인 조직통폐합을 통해 만들어진 조직으로서 위에서 밝혀진 결과는 향후 공공기관 조직 개편의 상황에서 조직의 안정적인 성과 창출을 위한 구성원 관리에 시사점을 제공하고 있다.

• 벤처창업연구
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• 제11권6호
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• pp.61-69
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• 2016

본 연구는 사회적 기업의 과업-기술 적합성(TTF)이 소셜네트워크서비스(SNS) 이용의도에 미치는 영향에 대해 검증하는 것이 목적이다. 사회적 기업, 소셜네트워크서비스, 과업-기술 적합성, 기술수용모형(TAM)에 관한 이론적 배경을 바탕으로 연구모형과 연구가설을 설정하였다. 본 연구에서는 인증 사회적 기업 86개를 대상으로 Smart PLS 2.0을 이용하여 구조방정식 모형을 분석하였다. 본 연구의 분석결과를 요약하면 다음과 같다. 첫째, 과업-기술 적합성이 지각된 유용성, 지각된 이용용이성, SNS 이용의도에 정(+)의 영향을 미치는 것으로 나타났다. 둘째, 지각된 유용성은 SNS 이용의도에 정(+)의 영향을 미치는 것으로 나타났지만, 지각된 이용용이성은 SNS 이용의도에 유의한 영향을 미치지 않는 것으로 나타났다. 본 연구의 결과는 과업-기술 적합성 측면에서 SNS가 사회적 기업의 업무에 적합한지에 대해 분석하여 다른 정보기술 분야의 이용의도에 적용할 수 있는 이론적 시사점과 사회적 기업에게 실무적인 시사점을 제공할 것이다.

• 전자공학회논문지C
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• 제34C권9호
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• pp.22-32
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• 1997

This paper proposes an imprecise compuitation model for DCT considering QOS of images and a two dimensional DCT architecture for imprecise computations. In case that many processes are scheduling in a hard real time system, the system resources are shared among them. Thus all processes can not be allocated enough system resources (such as processing power and communication bandwidth). The imprecise computtion model can be used to provide scheduling flexibility and various QOS(quality of service)levels, to enhance fault tolerance, and to ensure service continuity in rela time systems. The DCT(discrete cosine transform) is known as one of popular image data compression techniques and adopted in JPEG and MPEG algorithms since the DCT can remove the spatial redundancy of 2-D image data efficiently. Even though many commercial data compression VLSI chips include the DCST hardware, the DCT computation is still a very time-consuming process and a lot of hardware resources are required for the DCT implementation. In this paper the DCT procedure is re-analyzed to fit to imprecise computation model. The test image is simulated on teh base of this model, and the computation time and the quality of restored image are studied. The row-column algorithm is used ot fit the proposed imprecise computation DCT which supports pipeline operatiions by pixel unit, various QOS levels and low speed stroage devices. The architecture has reduced I/O bandwidth which could make its implementation feasible in VLSI. The architecture is proved using a VHDL simulator in architecture level.

• 간호행정학회지
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• 제16권4호
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• pp.497-506
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• 2010

Purpose: The purpose of this study was to examine the causal relationships among quality of health care service, service value, satisfaction and loyalty as perceived by hospital inpatients. Methods: A survey using a structured questionnaire was conducted with 654 hospital inpatients. Analysis of the data was done with both SPSS Win 17.0 for descriptive statistics and AMOS 18.0 for the structural equation model. Results: The modified model yielded Chi-square=7.96 (p=.019), df=2, $x^2$/df=3.98, GFI=.99, AGFI=.96, RMSEA=.07, NFI=.99, CFI=.99, TLI=.98 and showed good fit indices. Three dimensions of quality had significant direct effects on service value. Functional quality, technical quality and service value had significant direct effects on customer satisfaction. Technical quality, service value, and customer satisfaction had significant direct effects on customer loyalty. Conclusion: These results suggest that quality of health care is an important element in service value, and through both quality and service value, customer satisfaction and customer loyalty can be enhanced. Further study with a larger sample from various hospitals and a longitudinal design is necessary.

• 한국펄프종이공학회:학술대회논문집
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• 한국펄프종이공학회 2006년도 추계학술발표논문집
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• pp.131-151
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• 2006

Rebuilding an existing paper machine is often a very profitable way for papermakers to increase the cash flow created by an older paper machine. Metso Paper has placed particular emphasis in recent years on developing concepts and products specifically for rebuild needs. The outcome of this work can now be seen as a wide selection of products offering quite possibly the best coverage of all time of specific improvement targets. Different needs can be addressed through truly different solutions. Selection the best-fit alternatives will offer great upgrade options for all paper machines and paper grades. Metso Paper's long experience with high-speed paper machines has been put to good use to create more cost-effective small and mid-sized solutions with the reliability and quality of bigger and faster paper machines. This paper has discussed some of the most interesting and latest configurations available today for paper machine and finishing area rebuilds.

• 한국정보시스템학회지:정보시스템연구
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• 제21권4호
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• pp.81-108
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• 2012

Growth in the device field is driven by various emerging devices, tablet PC are among the most recognizable. Tablet PC are mobile computing devices enabled with touch screens or pen inputs and provide the functions of various other devices. Firms are interested in utilization of tablet PC on task. Many of firms is considering accepting of tablet PC and is looking forward to performance of tablet PC. Thus, this study propose to discuss strategies for the usage of tablet PC from organizational needs perspective. The goal of this study is to identify factors influencing use of tablet PC and task performance. The results of this study showed that the proposed factors of organizational needs with a exception of Service Flexibility had a positive impact on perceived usefulness that then positively affected Usage of Tablet PC and Task Performance. In addition, perceived task-technology fit had a positive impact on perceived usefulness and Usage of Tablet PC. Finally, Innovative Culture of Organization as a moderating effect significantly influenced the relationship between perceived usefulness, perceived Task-Technology Fit and Usage of Tablet PC. This study is expected to be a reference for a subsequent study associated with Tablet PC at organizational viewpoints.

• 기술혁신학회지
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• 제3권3호
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• pp.85-101
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• 2000

The purpose of this study is to test whether prices of personal computers reflect their varying degrees of non-marketable characteristics including after-sales service. This purpose is carried out using the hedonic price model. In this paper, we estimated 74 functional forms of hedonic price model using the quadratic Box-Cox transformation function and selected one based on the three criteria: expected signs, the statistical significance of estimated coefficients, and goodness of fit in terms of root-mean-square-percentage-error. In this study, we found hat as the after-sales service level increases the price of the personal computer increases. This result is consistent with the hypothesis that the less after-sales service offered with a personal computer, the less consumers are willing to pay for the personal computer, when all else remain constant. This finding shows that since the market works indirectly to influence pricing, the need to rely on consumer protection legislation to guarantee after-sales service is lessened. This study also found that after-sales service supported by each personal computer producer is not a free service, thus produces have a profit incentive for providing after-sales service.

• The Journal of Asian Finance, Economics and Business
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• 제7권3호
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• pp.167-175
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• 2020

The study aims to examine the relationships between service quality, experience value, relationship quality and behavior intentions. Validated measurements were identified from a literature review. The total of 309 valid respondents were used in this research. The measurement model and the conceptual model depicting hypothesized relationships were evaluated based on the 309 responses using confirmatory factor analysis and a structural equation modeling, accordingly. In addition, this study systematized the concepts, defined and tested the component scales of the relationship model between service quality, experience value, relationship quality and behavior intentions from the collected data, which helps to adequately identify the relationship between the factors in the model as well as the impact. The findings confirm that service quality influences experience values, relationship quality and purchase intention. Service quality, experience value, relationship quality and behavior intentions altogether are not well understood in current literature despite the important implication for managers, academicians and consumers alike. Contributes to a better fit between relationship marketing models and managerial practice in business markets. This study provides managerial implications regarding service quality and experience value so that firms and marketers can consult and apply. Managers should not only focus on the improvement of service quality but overall strategic planning.

• 유통과학연구
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• 제12권9호
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• pp.95-99
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• 2014

Purpose - This study aims to develop and empirically test a multi-dimensional service convenience scale with the dimensions and measurement items of service convenience perceived by Korean consumers in retail contexts. Research design, data, and methodology - The study adopts the framework suggested by Berry et al. (2002) and conceptualizes service convenience as a second-order reflective construct comprising 31 items. Three department store chains (Hyundai, Lotte, and Shinsegae) and three discount store chains (E-mart, Homeplus, and Lotte Mart) were involved 510 valid responses were used for the empirical testing. Results - The measurement model is acceptable for internal consistency, convergent validity, and discriminant validity. Further, the structural model results show that service convenience is positively related to satisfaction. Results of the rival model comparison indicate that the proposed second-order factor model provides a better fit to the data than both the five-factor and the one-factor model. Conclusions - The multi-dimensional, second-order conceptualization of service convenience is robustly supported. This study provides psychometrically valid scales to measure service convenience in retail contexts as conceptualized by Berry et al. (2002).