• Journal of Korean Society for Quality Management
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• v.50 no.1
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• pp.1-19
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• 2022

Purpose: The purpose of this study is to design a system for quality management and improvement of overall public services. Methods: Literature Review, Framework Design Method, Case Studies Analysis Results: Public Service Quality Management Principles, Definition of Public Services Quality Management Areas, Quality Management Guidelines, Service Quality Management Tools Conclusion: In this study, a study case of the public service quality management framework, which is a system that supports overall quality management and continuous quality improvement of public services, is presented. The management system was designed based on the existing research results and domestic and foreign cases of public service standardization, targeting the entire public service.

• Archives of design research
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• v.17 no.3
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• pp.403-412
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• 2004

Ubiquitous computing will bring on comprehensive changes of environment. We need to understand how this change will change human life and what will be needed in this circumstances. Then we have to develope the appropriate sonics in ubiquitous computing environment. The design of ubiquitous computing environment has the concept of designing human life. Thus to develope the scenarios which are able to predict human life is to make a foundation of developing design concepts effectively. However there is a gap due to the lack of the dear methodology between the analyzing trend of technology and the process of estimating the future life and developing the service scenarios. So, most of the scenarios which have developed up to now do not present the service that exactly reflects all the complicated and pluralistic sides of environment. The service in the ubiquitous computing environment should take the form of grasping the user's context and offering the information with the most adequate way. Therefore we have to know when they need services, where they use services and what kind of services they want. It means that we should understand the life and the environment of user clearly and wholly with the prospect of developing service. We also need the method for developing UC(ubiquitous computing) service based on this. This study focuses on the future family life and analyzes the user's context from a point of view of service development and in this ground, we have progressed the research about the methodology to develop the UC service scenario for suggesting the service. Through the applying of this methodology, we could analyze the user's context systematically and could make the best use of the analyzed data for proposal service idea. And the UC service scenarios which reflect future life on the basis of various use's context could be developed.

• Journal of the Korean Society for Nondestructive Testing
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• v.24 no.2
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• pp.171-179
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• 2004

The design concepts of in-service inspection and maintenance are very important for the reactor system design of the nuclear power plant. The strategy of in-service inspection and maintenance should be reflected in the mechanical system design for the verification of the operability of liquid metal reactor KALIMER. In this paper the fundamental approaches of the in-service inspection and maintenance of the KALIMER are established to ensure the safety and reliability of the reactor system. The general method and requirement of the in-service inspection and maintenance for the reactor system and components are proposed and described to satisfy the intents of the ASME Section XI Division 3 and the design characteristics of KALIMER.

• Journal of Korea Multimedia Society
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• v.24 no.12
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• pp.1693-1707
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• 2021

The purpose of this study was to improve the experience of visiting obstetrics and gynecology of single women. After analyzing previous studies on Korean single women's perception of visiting obstetrics and gynecology, Contextual Interviews and Cultural Probes were conducted on single women in their 20s who visited obstetrics and gynecology. Based on this, personas were constructed to solidify the direction of problem solving by identifying the behavioral patterns and characteristics of single women. In this study, factors that hinder unmarried women's visits to obstetrics and gynecology and improvement measures were derived based on the information obtained using service design tools such as User Journey Mapping and Stakeholders' Map. Afterwards, a preference survey was conducted to increase the persuasiveness of the proposed method. The follow-up research task is to produce and propose the derived solution as a prototype that can be used in the actual field, and then proceed with user evaluation.

• IE interfaces
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• v.15 no.3
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• pp.247-255
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• 2002

For the recent multimedia service, the network should be fast, stable, and reliable. In order to provide reliability of the network, certain survivability of the network, which guarantees it's functions even though there is some failure on the network, should be satisfied. Also, for a pair of nodes on the network, there must be paths of which numbers of hops are within a certain limit for realtime service between them. In this paper, we propose a longest shortcut method for solving the survivable network design problems with hop limit. Through the computational results, we compare the efficiency of the method with an existing shortest shortcut method and find that the proposed method is more efficient than the shortest shortcut method.

• The Journal of the Korea Contents Association
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• v.18 no.9
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• pp.399-410
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• 2018

This study is a methodological approach to the study of a customer experience-based Tuberculosis(TB) management service design for a local public medical institution, with the application of the service design process by the Design Council in the UK. This study designed a TB management service for a local public medical institution using the service design method which identifies and resolves TB management-related problems based on experiences of medical personnel of TB facilities as well as of TB patients. To design a TB management service for the whole process from hospitalization to discharge and then to cooperation with local communities, a team was formed with 12 TB management-related personnel. The team went through the four phases of service design process: Discover, Define, Develop and Deliver. In addition, the TB management service based on customer experience was developed that included eight services related to processes from hospitalization to discharge and cooperation with local communities. According to the study results, a service design methodology was found to be considerably effective in developing a service program that takes into account an overall circumstance of various relevant personnel as well as patients. It is suggested that further studies use a service design methodology in developing various health management service programs in need of improvement of work efficiency among relevant personnel as well as providing the best satisfaction for customers by identifying hidden needs based on their experiences.

• Proceedings of the KIEE Conference
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• 2005.10b
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• pp.412-414
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• 2005

Multimeda service is very big capacity and use not a little network for provide cots. Because in paper introduce new method adaptive to merit of Unicast and Multicast. Propose method service possibility that now Multicast have merit which live broadcasting and Unicast have merit which can provide individually customer manage and good quality by data statistics. And network use to efficient

• Journal of Service Research and Studies
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• v.13 no.3
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• pp.160-171
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• 2023

The importance of design utilization as a method for establishing policies and services in the public sector is increasing. Accordingly, Korea has introduced a public service design development method and has implemented and operated a national design group for consumer-centered policy development since 2014. This study analyzes the cases of the National Design Group to expand the use of design in the public sector and propose sustainable public service design strategies. The time range of this study is from 2014 to 2021, when the National Design Group was implemented, and the content is limited to tasks that can be found on the Gwanghwamun 1st Street website and the National Design Group casebook. This study was conducted as follows. First, we looked for implications for how to use and identify the role of design in the public policy development stage by referring to the literature on design policy and public service design, and second, based on major implications, we analyzed the task name and contents. Based on literature studies and case studies, we found implications that design can be used in various public fields, and the policy implications proposed to expand the use of sustainable design in the public sector are as follows. First, by raising awareness of service design in public policies and services, it continues to provide opportunities for the use of design to expand as a role that leads to voluntary behavioral changes of citizens beyond civic participation. Second, more active publicity is needed for the successful cases of the National Design Group, a product of the active use of public service design. Third, a more specific evaluation system should be introduced to verify the effectiveness and effectiveness of public service design. Through this, it is expected that it will greatly contribute to reducing the error in policy delivery and realizing citizen-centered public services by utilizing design for various problems facing our society.

• Proceedings of the Korean Nuclear Society Conference
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• 1998.05b
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• pp.795-801
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• 1998

Metallic fatigue of Pressurized Water Reactor(PWR) materials is a generic safety issue for commercial nuclear power plants. It is very important to obtain the fatigue usage factor for component integrity and life extension. In this paper, fatigue usage was obtained at the inside surface of Kori unit 2, 3 and 4 RCP casing weld, based on the design transient. And it was intended to establish the procedure and the detailed method of fatigue evaluation in accordance with ASME Section III Code. According to this code rule, two methods to determine the stress cycle and the number of cycles could be applied. One method is the superposition of cycles of various design transients and the other is based on the assumption that a stress cycle correspond to only one design transient. Both method showed almost same fatigue usage in the RCP casing weld.

• Journal of the Korean Recycled Construction Resources Institute
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• v.4 no.2
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• pp.172-179
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• 2016

For an evaluation of service life in RC(Reinforced Concrete) structures, deterministic method and probabilistic method considering random variables of design parameters are usually adopted. In the work, surface chloride contents which vary with distance from sea shore and height are investigated from the previous research literature surveys, and they are considered for service life estimation. Through the analysis, the probabilistic method shows much lower results, which is due to variations of design parameters and very low intended durability failure. In the deterministic method, the structures within 250m and higher than 60m are evaluated to be free from chloride attack. In the probabilistic method, those higher than 60m in all the region and higher than 40m and 250m from sea shore are evaluated to satisfy the service life.