• Title/Summary/Keyword: Service Utility

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A Case Study on the Information System Outsourcing based on the Utility Computing Concept (유틸리티 컴퓨팅(Utility Computing) 개념에 입각한 정보시스템 아웃소싱 사례에 대한 연구)

  • Hong, Hyun-Gi
    • Information Systems Review
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    • v.7 no.2
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    • pp.213-228
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    • 2005
  • Due to the rapid progress of IT utilization, many firms have been perplexed how to increase the productivity and efficiency of the Information System and also to reduce the Total Cost of Ownership (TCO) of IS Organization. This paper employs the lens of the competitive advantages through Information System Outsourcing (ISO) arrangement. And also the concept of the "Utility Computing" of IBM-VNS. The Information Outsourcing System(ISO) is the fully or partly endorsed IT Outsourcing method, that supplies IT infrastructure, application system and system maintenance service, as well for the company networks. Many companies have implemented their own Information System. But some of the projects were not successfully carried out. We found many reasons for such a unsatisfaction with the quality of the new Information system. In this paper we select the "HanGlas Group" as the Case Study for Information System Outsourcing to overcome such difficulties. Through this Case Study we will learn the positive and negative aspects of ISO based on Utility Computing.

A Study on the Reliability Evaluation Index Development for the Information Resources Retained by Institutions: Focusing on Humanities Assets

  • Jeong, Dae-Keun;Noh, Younghee
    • International Journal of Knowledge Content Development & Technology
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    • v.9 no.2
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    • pp.65-89
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    • 2019
  • This study has the aim of developing an evaluation index that can help evaluate the reliability of the information resources of institutions retaining humanities assets for the purposes of laying out the foundation for providing one-stop portal service for humanities assets. To this end, the evaluation index was derived through the analysis of previous research, case studies, and interviews with experts, the derived evaluation index was then applied to the humanities assets retaining institutions to verify the utility. The institutional information resources' reliability evaluation index consisted of the two dimensions of the institutions' own reliability evaluation index. The institution provided a service and system evaluation index. The institutions' own reliability evaluation index consisted of 25 points for institutional authority, 25 points for data collection and construction, 30 points for data provision, and 20 points for appropriateness of data, for a total of 100 points, respectively. The institution provided service and system evaluation indexes consisting of 25 points for information quality, 15 points for appropriateness (decency), 15 points for accessibility, 20 points for tangibility, 15 points for form, and 10 points for cooperation, for the total of 100 points, respectively. The derived evaluation index was used to evaluate the utility of 6 institutions representing humanities assets through application. Consequently, the reliability of the information resources retained by the Research Information Service System (RISS) of the Korea Education & Research Information Service (KERIS) turned out to be the highest.

Analysis of Users' Satisfaction Utility for Precipitation Probabilistic Forecast Using Collective Value Score (그룹 가치스코어 모형을 활용한 강수확률예보의 사용자 만족도 효용 분석)

  • Yoon, Seung Chul;Lee, Ki-Kwang
    • Korean Management Science Review
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    • v.32 no.4
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    • pp.97-108
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    • 2015
  • This study proposes a mathematical model to estimate the economic value of weather forecast service, among which the precipitation forecast service is focused. The value is calculated in terms of users' satisfaction or dissatisfaction resulted from the users' decisions made by using the precipitation probabilistic forecasts and thresholds. The satisfaction values can be quantified by the traditional value score model, which shows the scaled utility values relative to the perfect forecast information. This paper extends the value score concept to a collective value score model which is defined as a weighted sum of users' satisfaction based on threshold distribution in a group of the users. The proposed collective value score model is applied to the picnic scenario by using four hypothetical sets of probabilistic forecasts, i.e., under-confident, over-confident, under-forecast and over-forecast. The application results show that under-confident type of forecasts outperforms the others as a measure of the maximum collective value regardless of users' dissatisfaction patterns caused by two types of forecast errors, e.g., miss and false alarm.

A cache placement algorithm based on comprehensive utility in big data multi-access edge computing

  • Liu, Yanpei;Huang, Wei;Han, Li;Wang, Liping
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.15 no.11
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    • pp.3892-3912
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    • 2021
  • The recent rapid growth of mobile network traffic places multi-access edge computing in an important position to reduce network load and improve network capacity and service quality. Contrasting with traditional mobile cloud computing, multi-access edge computing includes a base station cooperative cache layer and user cooperative cache layer. Selecting the most appropriate cache content according to actual needs and determining the most appropriate location to optimize the cache performance have emerged as serious issues in multi-access edge computing that must be solved urgently. For this reason, a cache placement algorithm based on comprehensive utility in big data multi-access edge computing (CPBCU) is proposed in this work. Firstly, the cache value generated by cache placement is calculated using the cache capacity, data popularity, and node replacement rate. Secondly, the cache placement problem is then modeled according to the cache value, data object acquisition, and replacement cost. The cache placement model is then transformed into a combinatorial optimization problem and the cache objects are placed on the appropriate data nodes using tabu search algorithm. Finally, to verify the feasibility and effectiveness of the algorithm, a multi-access edge computing experimental environment is built. Experimental results show that CPBCU provides a significant improvement in cache service rate, data response time, and replacement number compared with other cache placement algorithms.

An Optimal Framework of Video Adaptation and Its Application to Rate Adaptation Transcoding

  • Kim, Jae-Gon;Wang, Yong;Chang, Shih-Fu;Kim, Hyung-Myung
    • ETRI Journal
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    • v.27 no.4
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    • pp.341-354
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    • 2005
  • The adaptation of video according to the heterogeneous and dynamic resource constraints on networks and devices, as well as on user preferences, is a promising approach for universal access and consumption of video content. For optimal adaptation that satisfies the constraints while maximizing the utility that results from the adapted video, it is necessary to devise a systematic way of selecting an appropriate adaptation operation among multiple feasible choices. This paper presents a general conceptual framework that allows the formulation of various adaptations as constrained optimization problems by modeling the relations among feasible adaptation operations, constraints, and utilities. In particular, we present the feasibility of the framework by applying it to a use case of rate adaptation of MPEG-4 video with an explicit modeling of adaptation employing a combination of frame dropping and discrete cosine transform coefficient dropping, constraint, utility, and their mapping relations. Furthermore, we provide a description tool that describes the adaptation-constraint-utility relations as a functional form referred to as a utility function, which has been accepted as a part of the terminal and network quality of service tool in MPEG-21 Digital Item Adaptation (DIA).

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Opportunistic Scheduling for Streaming services in OFDMA Systems (OFDMA 시스템에서 Streaming 서비스를 위한 Opportunistic 스케줄링 기법)

  • Kwon, Jeong-Ahn;Lee, Jang-Won
    • Proceedings of the IEEK Conference
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    • 2008.06a
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    • pp.197-198
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    • 2008
  • In this paper, we study an opportunistic scheduling scheme for the OFDMA system with streaming services. The service is modeled by using the appropriate utility function. We formulate a stochastic optimization problem that aims at maximizing network utility while satisfying the QoS requirement of each user. The problem is solved by using the dual approach and the stochastic sub-gradient algorithm.

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Consumer's Utility Attributes Analysis for T-Commerce Activation (T-Commerce 활성화를 위한 소비자 효용 속성 분석)

  • Park, Joon Yong;Shin, Min Soo
    • Journal of Information Technology Services
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    • v.15 no.2
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    • pp.21-33
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    • 2016
  • Recently, T-Commerce is emerging to provide new services, with the proliferation of digital broadcasting services. However, T-Commerce market and TV home shopping market are being classified as a legal policy on other markets, such as regulated in the service of live broadcasts. The factor that has inhibited activation T-Commerce related to the lack of appropriate institutions and legal systems in the market, despite the environment with the digital broadcasting service is being spread. We were performed conjoint analysis. For this analysis, we select attributes as a quality attractive factors that significantly affects the satisfaction of TV based shopping customers through previous studies. The results showed that the TV-based shopping customers are important to think 'Responsive', 'Playfulness', 'Live broadcast', 'Convenience' and 'Bidirectional' in the order. The 'Responsive' and 'Live broadcast' of such attributes are served as possible only in TV home shopping, because these attributes don't service due to legal and institutional regulations in T-commerce market. The cluster analysis result also showed that TV shopping consumers are more important to think 'Responsive', 'Playfulness', 'Live broadcast' than 'Convenience' and 'Bidirectional', except one of the classification clusters. If real-time broadcast service is impossible because of the legal and institutional regulations, it seems to require the expansion of the services linked the terrestrial broadcasting to the activating T-Commerce market.

Determining Level-of-Service Criteria of Headway Adherence (버스 운행 정시성의 서비스수준 기준산정)

  • Go, Seung-Yeong;Park, Jun-Sik
    • Journal of Korean Society of Transportation
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    • v.23 no.2
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    • pp.151-160
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    • 2005
  • In case of public transit such as bus system, the probability concept is used to evaluate the Level-of-Service of the operations. And each levels could be classified according to the linear probability value. (TCQSM: Transit Capacity and Quality of Service Manual-2nd Edition, TRB, Washington DC., 2003) In this case, the drivers or passengers wouldn't think that the service level isn't equivalent to the linear probability value. Thus the linear probability value doesn't exactly reflect the service level. This study shows the problems of using the linear probability value in classifying the service level through the case of evaluation of bus operation's punctuality, presented in TCQSM. To make up for the problems of such case, two methodologies are presented in this study. The method of determining Level-of-Service criteria using probability density of headway variation's distribution, presented in this paper, adequately reflects passenger's expected waiting time. According to the application result to real bus operation data, it tis better than the method of TCQSM to evaluate the reliability of bus operations. However further research about the relations between utility difference and passenger feeling of service level in necessary to apply the method that uses the utility function. It remains as the limitation of this paper.

On the Service Design Using Service Satisfaction Index (서비스 만족지수를 고려한 서비스 설계)

  • Kim, Jun-Hong
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.31 no.3
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    • pp.52-60
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    • 2008
  • This paper proposed a service satisfaction index in the service design. We utilize the service blueprint as the basic tool for the service process analysis, construct a service flow fishbone diagram which consists of the encounters representing the interaction between customer and service deliverer. To evaluate the service satisfactions of the service element a service satisfaction function is used. The service satisfaction function has the generic properties of the prospect theory with the probabilistic utility value in order to evaluate the service bundle which Is constructed by tangible and intangible service elements. A numerical example using the A/S service of Electronic Co. is presented for the verification.

Improving the Quality of Customer Service of Electrical Power Supply using an Integrated Outage Management System

  • Sastry, M.K.S.
    • International Journal of Quality Innovation
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    • v.7 no.3
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    • pp.70-81
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    • 2006
  • An Integrated Outage Management System (IOMS) is a utility owned, centralized information system. Using the Supervisory Control And Data Acquisition (SCADA) methodology, the IOMS integrates different databases and components of outage management systems to improve the quality of service of electrical power to customers. This paper describes the development of an IOMS and its related utility functionality. The design considerations, salient features, component integration, functional aspects, and implementation issues of the IOMS are discussed. Evidence shows that the IOMS implementation would result in improving the overall quality of electric power supply and effective outage management significantly.