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Improving the Quality of Customer Service of Electrical Power Supply using an Integrated Outage Management System  

Sastry, M.K.S. (Department of Electrical and Computer Engineering, The University of the West Indies)
Publication Information
International Journal of Quality Innovation / v.7, no.3, 2006 , pp. 70-81 More about this Journal
Abstract
An Integrated Outage Management System (IOMS) is a utility owned, centralized information system. Using the Supervisory Control And Data Acquisition (SCADA) methodology, the IOMS integrates different databases and components of outage management systems to improve the quality of service of electrical power to customers. This paper describes the development of an IOMS and its related utility functionality. The design considerations, salient features, component integration, functional aspects, and implementation issues of the IOMS are discussed. Evidence shows that the IOMS implementation would result in improving the overall quality of electric power supply and effective outage management significantly.
Keywords
Quality; Electric Power Supply; IOMS; SCADA; Customer Calls;
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