• Journal of Korea Water Resources Association
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• v.37 no.5
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• pp.407-424
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• 2004

Using geomorphoclimatic unit hydrograph(GCUH), we estimated the fitness to calculate the mountainous area discharge and flash flood trigger rainfall(FFTR). First, we compared the GCUH peak discharge with the existing report using the design storm at the Dukcheon basin. Second, we compared the HEC-HMS(Hydrologic Engineering Center-Hydrologic Modeling System) model and GCUH with the observed discharge using the real rainfall events at the Taesu stage gage. Third, GCUH and NRCS(Natural Resources Conservation Service) were used for calculating FFTR and proper calculation method was shown. At the Dukcheon basin, the comparison result of using design storm was shown in Table 11, and it was not in excess of 1.1, except for the 30 year return period. In case of real rainfall events, the result was shown in Table 12, and GCUH discharges were all larger than the HEC-HMS model discharges, and they were very similar to the observed data at the Taesu stage gage. In this study, we found that GCUH was a very proper method in the calculation of mountainous discharge. At the Dukcheon basin, FFTR was 12.96 mm in the first 10 minutes when the threshold discharge was 95.59 $m^3$/sec.

• Journal of Distribution Science
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• v.15 no.8
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• pp.75-86
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• 2017

Purpose - The online-to-offline (O2O) business model has brought considerable changes to the traditional Chinese business model. The main difference between O2O and pure online consumption is that O2O offers a richer experience and word-of-mouth. it is easier to trigger online word-of-mouth. However, few scholars have been concerned about the impact of experiential value on customer satisfaction and online word-of-mouth (e-WOM) in the study of O2O. This study takes the O2O business model in China's catering industry as its research object and uses structural equation modelling to analyze the impact of online and offline experiential values on customer satisfaction and e-WOM. Research design, data, and methodology - According to previous researches, consumer experiential value is mainly divided into return on investment (economy and efficiency), service excellence, playfulness and aesthetics. According to the characteristics of O2O in China's catering industry, this study divides the online experience value into efficiency and economy (return on investment). The offline part is divided into return on investment (economy and efficiency), service excellence, playfulness and aesthetics. Using a web-based survey, we collected 303 valid samples. Structural equation modelling was used to create the research model. Results - The results show that efficiency (online) and service excellence (offline) have a significant effect on customer satisfaction. Economics (online) and playfulness (offline) have a positive impact on customers' e-WOM. In addition, the higher the customer satisfaction, the greater the positive impact on the spread by word of mouth. However, aesthetic(offline) and return on investment(offline) have no significant impact to customer satisfaction and e-WOM. Conclusions - The study findings show that the key to boost customer satisfaction in the catering industry is to improve product quality and service. Although traditional competitive strategies such as online discount have been questioned by many scholars about their decreasing effectiveness, they are indispensable means to attract online traffic and trigger e-WOM. The traditional enterprises can reconstruct traditional business processes through the O2O model to effectively improve customer satisfaction and word of mouth by improving the experiential value of economy and efficiency. Additionally, it can be used as the natural advantages of online communication to induce customers to engage in word of mouth and attract more potential customers.

• The Journal of Asian Finance, Economics and Business
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• v.7 no.10
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• pp.865-874
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• 2020

In Vietnam, the airline service sector plays an important economic role. However, it is a complicated industry that is open to failures. Negative emotions are an essential variable for the airline service industry because they can trigger a variety of coping behaviors that affect consumer loyalty as well as the image and reputation of the airline service providers. However, negative emotions and the accompanying coping behaviors are often investigated partially or as separate issues, thus leading to an incomplete understanding. This study is conducted to fill this gap by proposing and testing the causal relationship between negative emotions (anger, frustration, regret) and coping behaviors (complaint, negative word-of-mouth (WOM), and switching intention) in the context of the airline industry. Eight research hypotheses are tested. Using the partial least squares structural equation modeling (PLS-SEM) on a sample of 587 passengers in Vietnam, the empirical results show that anger and frustration influence complaints, negative WOM, and switching intention, while regret leads to switching intention and negative WOM. Thus, the research has important academic and practical implications. The empirical outcome could be of major importance for airline companies in planning to provide new services and achieve high performance in the long run.

• Journal of the HCI Society of Korea
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• v.5 no.1
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• pp.37-43
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• 2010

Twitter has been continuously growing since October, 2006. Especially, not only the users and the number of messages have been increasing but also a new concept in social networking called 'micro blogging' has diffused. Within Korea, service such as 'me2day' has already been introduced and the improvement of internet accessibility within mobile devices is expected to expand the 'micro blogs'. In this point, this research is executed to study the new medium, 'micro blog'. To do so, we collected and analyzed Twitter logs of Korean users. Especially, we were curious about the extreme heavy users using Twitter, despite of the linguistic and cultural barrier of the foreign service. Who they are, why and how they use the 'micro blog'. First, we reviewed the general aspect of followers and messages by collecting a certain number of random samples. Using the Lorenz curve we found out that there was the imbalance within the users and based on this phenomenon we deducted an extreme heavy user group. In order to perform further analysis, log analysis was performed on the extreme heavy users. As the result, the users used multiple mobile and desktop 'Twitter' clients. The usage pattern was similar to that of internet usage time but was used during their "micro" time. The users using 'Twitter' not only to spread messages about important information, special events and emotions, but also as a habitual 'chatting tool' to express ordinary personal chats similar to SMS and IM services. In this research, it is proved that 68% of the total messages were ordinary personal chats. Also, with 24% of the total messages were retweets, we were able to find out that virtually connected 'people' and 'relationships' acted as the dominant trigger of their articulation.

• Information Systems Review
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• v.18 no.4
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• pp.43-67
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• 2016

Although many studies have stressed the importance of technology in service innovation, the roles of technology in service innovation are at the center of debates in the service innovation literature. One major research stream regards technology as a trigger for other innovation based on resource advantage theory. Conversely, another major stream considers it as an enabler of other innovations based on complementary theory. The contradictory situation induces the necessity to better understand the role of technology in service innovation. Therefore, this study aims to identify the role of technology in service innovation. This study investigates the role of technology in service innovation based on a service innovation orientation framework. Four service innovation orientations (i.e., service creation, service delivery, customer interaction, and technology) are identified on the basis of Den Hertog's 4D model. This study proposes a research model that examines the indirect effect of technology orientation on innovation performance through the service creation and service delivery orientations, and the effect of technology orientation on firm performance as a moderator between customer interaction orientation and firm performance. Based on empirical data from 193 knowledge-intensive business service firms in Korea, we explain the role of technology in service innovation. The results indicate that technology orientation influences both service creation and service delivery orientations as an antecedent but customer interaction orientation as an enabler. The three service innovation orientations, which are directly and indirectly influenced by technology orientation, positively affect firm performance. The findings also show that the role of technology is different depending on the type of service innovation orientation in this study.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2007.10a
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• pp.54-57
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• 2007

Much researches have studied for seamless mobility service. Those focused on minimizing the delay time due to the handover. In this paper, we suggest seamless mobility service with the network-based preemptive operations. With these operations, if it's found that the MT(Mobile Terminal)'s handover using L2-trigger event, old access network buffers the delivering data. Therefore this can decrease the data drop rates. And also, this can deal with the ping-pong's phenomenon of MT. At the end of MT's movement, these operations can provide seamless mobility service sending buffered data after checking the MT's movement. This mechanism uses MPLS-LSP(MultiProtocol Label Switching-Label Switched Path) in core network for fast process.

• The Journal of the Korea institute of electronic communication sciences
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• v.5 no.6
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• pp.678-685
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• 2010

One of the computer application fields which started showing noticeable new growth trends in recent years is the real time communication distributed computing application field. Object-oriented(OO) real time(RT) distributed computing is a form of real-time distributed computing realized with a distributed computer system structured in the form of an object network. In this paper, we describes the application environment as the patient monitor telemedicine system with TMO structure. Vital sign information web viewer systems is also the standard protocol for medical image and transfer. In order to embrace new technologies as telemedicine service, it is important to develope the standard protocol between different systems in the hospital, as well as the communication with external hospital systems. We implemented integration patient monitor telemedicine system between vital sign web viewer systems and hospital information systems.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.11 no.9
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• pp.3524-3531
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• 2010

In order to supply suitable services to users in ubiquitous computing environments, it is important to consider both location and time information which is related to all object and user's activity. To do this, in this paper, we design a spatial-temporal ontology considering user context and propose a system architecture for active mining user activity and service pattern. The proposed system is a framework for active mining user activity and service pattern by considering the relation between user context and object based on trigger system.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2014.10a
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• pp.595-598
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• 2014

In order to provide the Mobile Stations operating in IEEE 802.11 Wireless LAN network with seamless handover, a comprehensive study on the functions of handover considering various networking environments and characteristics of Mobile Stations is required. Note that the channel scan process finding a new AP takes the major portion of handover time, and this is the most significant issue with seamless handover for real-time multimedia service in WLAN environment. In this paper the functions required to provide seamless handover in IEEE 802.11 WLAN network are identified, and a new scanning technique is proposed with which the Mobile Stations can selectively scan the channels to reduce the channel scan time in various network environments. Here each Mobile Station awares of the channels the neighbor APs are using by scanning them in advance according to the proposed technique. Afterwards, when handover is actually required, the optimal AP is decided quickly by scanning only the predetemined group of channels and order of scan without unnecessary scan of all the channels. In addition, proposes to enter the Scan Trigger Value and Handover Threshold Value in mobile phones in order to prevent the phenomenon can not handover.

• Journal of the Korean Society for Library and Information Science
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• v.32 no.2
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• pp.121-142
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• 1998

Based on the comprehensive literature search and the sample library surveys, some observations are made on the impact of online information technologies for reference services. Various issues specifically with OPAC, CD-ROM, remote database access, and internet environment are overviewed as the source of and trigger for change in reference librarianship and in terms of expectations as well as difficulties. The paper then focuses on how these technologies influence on the roles of reference librarians as intermediaries in information providing, instructing, consulting, and evaluating functions. This leads to rethinking the conceptual basis of today's reference service and the competencies for reference librarians with new functions and responsibilities.