• Korea Journal of Hospital Management
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• v.12 no.2
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• pp.69-92
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• 2007

This research has classified waiting times into the three different ones according to service offering process and investigated the antecedents and consequences of types of waiting times. A service provider's concern and customer involvement were modeled as antecedent variables and negative emotion and service value as dependent variables. The empirical results of the study are as follows. A service provider's concern had significant influences on all the three types of waiting times whereas customer involvement was found to affect preprocess-waiting and postprocess-waiting times. Preprocess-waiting time had a significant impact on both negative emotion and service value and inprocess-waiting time only affects negative emotion. However, postprocess-waiting time had influenced none of the variables. The findings illustrate an important role of concern and involvement regarding to a customer's perceived waiting time and relative importance of waiting types on negative emotion and service value. A summary of the results are reported and managerial implications are discussed.

• Computers and Concrete
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• v.13 no.4
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• pp.483-499
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• 2014

Most of the methods presented in the literature to define the target service stresses (Objective Service Stage, OSS) of cable-stayed bridges rarely include the time-dependent phenomena effects. Nevertheless, especially in concrete structures, this assumption might be on the unsafe side because time-dependent phenomena usually modify service stresses. To fill this gap, this paper studies the time-dependent phenomena effects into service stresses of concrete cable-stayed bridges. After illustrating the important role of these phenomena in an asymmetrical cable-stayed bridge without backstay, a new method to include their effects into the OSS is presented. An important issue to be considered in this method is the target time in which the OSS is defined to be achieved. The application of this method to two different structures showed the convenience of defining the OSS to be achieved at early times because that way the envelope of service stresses is reduced.

• Communications for Statistical Applications and Methods
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• v.25 no.4
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• pp.443-451
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• 2018

$P^M_{\lambda}$-service policy is a workload dependent hysteretic policy. The policy has two service states comprised of the ordinary stage and the fast stage. An ordinary service stage is initiated by the arrival of a customer in an idle state. When the workload of the server surpasses threshold ${\lambda}$, the ordinary service stage changes to the fast service state, and it continues until the system is empty. These service stages alternate in this manner. When the cost of changing service stages is high, the hysteretic policy is more efficient than the threshold policy, where a service stage changes immediately into the other service stage at either case of the workload's surpassing or crossing down a threshold. $P^M_{\lambda}$-service policy is a modification of $P^M_{\lambda}$-policy proposed to control finite dams, and also an extension of the well-known D-policy. The distributions of the stationary workload of $P^M_{\lambda}$-service policy and its variants are studied well. However, there is no known result on the sojourn time distribution. We prove that there is a relation between the sojourn time of a customer and the first up-crossing time of the workload process over the threshold ${\lambda}$ after the arrival of the customer. Using the relation and the duality of M/G/1 and G/M/1 queues, we obtain conditional sojourn time distributions in M/G/1 and G/M/1 queues under the policy.

• Current Optics and Photonics
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• v.8 no.1
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• pp.45-55
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• 2024

A fiber spool with ultra-low vibration sensitivity has been demonstrated for the ultra-narrow-linewidth fiber-stabilized laser by the multi-object orthogonal experimental design method, which can achieve the optimization object and analysis of influence levels without extensive computation. According to a test of 4 levels and 4 factors, an L₁₆ (4⁴) orthogonal table is established to design orthogonal experiments. The vibration sensitivities along the axial and radial directions and the normalized sums of the vibration sensitivities are determined as single objects and comprehensive objects, respectively. We adopt the range analysis of object values to obtain the influence levels of the four design parameters on the single objects and the comprehensive object. The optimal parameter combinations are determined by both methods of comprehensive balance and evaluation. Based on the corresponding fractional frequency stability of ultra-narrow-linewidth fiber-stabilized lasers, we obtain the final optimal parameter combination A3B1C2D1, which can achieve the fiber spool with vibration sensitivities of 10^-12/g magnitude. This work is the first time to use an orthogonal experimental design method to optimize the vibration sensitivities of fiber spools, providing an approach to design the fiber spool with ultra-low vibration sensitivity.

• Journal of applied mathematics & informatics
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• v.28 no.1_2
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• pp.275-282
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• 2010

This paper analyzes a discrete-time bulk-service queue with probabilistic bulk size, where the service process is interrupted by a Markov chain. We study the joint probability generating function of system occupancy and the state of the Markov chain. We derive several performance measures of interest, including average system occupancy and delay distribution.

• Journal of the Korean Mathematical Society
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• v.42 no.3
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• pp.517-527
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• 2005

This paper considers a discrete-time queueing system with variable service capacity. Using the supplementary variable method and the generating function technique, we compute the joint probability distribution of queue length and remaining service time at an arbitrary slot boundary, and also compute the distribution of the queue length at a departure time.

• Journal of Korean Society for Quality Management
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• v.17 no.2
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• pp.142-148
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• 1989

In order to determine the level of service which minimizes the total of expected cost of service and the expected cost of waiting for that service, the important considerations are to evaluate the distance traveled to and from a service facility (D) and the expected number of mechanics in queueing system (L). The travel-time models are very useful when the servers must travel to the customer from the service facility. Thus, in this paper we studied on the determination of the optimal service level by the travel-time models. In order to decide the optimal service level, (D) has been introduced as a uniform distribution and (L) has been introduced as M/M/S model of queueing theory.

• Korea Journal of Hospital Management
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• v.15 no.3
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• pp.47-68
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• 2010

One of the important complaint factors by the patients using medical institutions is various kinds of waiting time. This research is about the causal relationships among waiting time(application of waiting time, perceived of waiting time, fairness of waiting, explanation of the delay, acceptance possibility), service values, and customer satisfaction. The subjects for this study were 256 out-patients currently using seven general hospitals in the Busan area. The findings of the empirical analysis are as follows: First, the good application of waiting time or fair waiting time procedure didn't actually affect perceived waiting time. Second, though the application of waiting time didn't affect acceptance possibility, the fair procedure of waiting time had an affirmative effect on acceptance possibility. Third, even when there was enough explanation about the need to wait, it could shorten perceived waiting time but failed to get sufficient sympathy or agreement from the patients. Fourth, the possibility of acceptance following the sufficient sympathy of patients had an effect on shortening perceived waiting time. Fifth, perceived waiting time lowered customer satisfaction, but had no negative effect on service values. Finally, the ranges of acceptance possibility by the patients were found to increase customer satisfaction and maximize service values. In conclusion, every medical institution needs to focus on, first of all, shortening waiting time for more customer satisfaction and improved service values.

• Journal of Korean Institute of Industrial Engineers
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• v.33 no.2
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• pp.282-289
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• 2007

While demands for express couriers service are rapidly increasing due to recent progress of electronic commerce, express courier service companies are struggling to take a larger market share through ongoing improvement in their service processes. Cut-off time is the time limit that all orders delivered before the limit are guaranteed for the delivery within the very next day. Extending cut-off time for express service centers can provide the express company with increase of total sales, but it may also cause increasing the possibility not to satisfy customer needs due to work delay in the consolidation terminal. We develop a design model for express courier service network based on a recursive optimization/simulation procedure. With the optimization model, we seek key design parameters such as the cut-off time for express service centers and the capacity of the consolidation terminal maximizing total sales profit while satisfying the desired level of performances. With the simulation model, we consider the dynamic nature of the network and obtain relationships between the design parameters and the performance measures with the multiple linear regression. The validity of the model is examined with an example.

• Journal of Nutrition and Health
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• v.35 no.2
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• pp.263-271
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• 2002

The purpose of this study was to determine the standard work time of dietetic staff through work sampling methodology in school flood service systems. Work measurement through work sampling methodology was conducted in five conventional, five commissary and five joint management flood service systems over two consecutive weeks in October 1999. Statistical analysis was performed on the SAS/Win 6.12 package program for Kruskal-Wallis test and multiple comparison. Observed data were satisfied with a confidence level of 95% and a confidence interval of $\pm$ 0.05. The results of this study can be summarized as follows. The actual time spent by dietetic staff members in conventional, commissary, joint-management flood servile systems was 2,394, 2,521 and 2,110 minutes per week, respectively. Transportation time of each flood service systeml and ILO allowance rate (11%) was applied. Thus, the standard work time per week of dietetic staff members in conventional, commissary, joint-management flood service systems was 2,746.14, 2,861.58 and 2,520.81 minutes, respectively. The standardized index was 1.04, 1.08 and 0.95 men in conventional, commissary, and joint-management flood service systems, respectively. Regardless of the school flood service system, those with "the duty of cooking and distribution management" had the longest labor time, while those with "duty of nutritional education" had the shortest labor time.