• Title/Summary/Keyword: Service Review

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An Approach to Improving the Quality of Airport Services for the Mobility Handicapped (교통약자를 위한 공항이용서비스시스템 개선방안 연구)

  • Kim, Chang-Gyun;Bae, Tae-Yong;Ham, Dong-Han
    • Journal of the Korea Safety Management & Science
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    • v.18 no.1
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    • pp.99-109
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    • 2016
  • The types and characteristics of services that airport service systems provide have recently been diversified and specialized to meet various needs of users and their travelling activities. A service for the mobility handicapped is one of the newly demanded services. However, current services for them, which are provided by most of the Korean airports, are not sufficient to satisfy their needs. Additionally, there exist a lot of constraints in the use of those services, which makes it difficult for the mobility handicapped to use them effectively. Another problem is that a lot of the mobility handicapped do not even know that airports now offer services specialized for them. Considering that Korean airports have been recognized as a top-level service provider for about decades, it can be claimed that such an inferior quality of services for the mobility handicapped should be urgently improved. With this issue in mind, this study aims to propose an approach to improving the quality of airport services for the mobility handicapped. Firstly, we examined the actual conditions of the services for the mobility handicapped and identified the limitations of the current services, based on the results of literature review and questionnaire survey against the mobility handicapped and stakeholders of the services currently provided. Then we established a set of design improvement requirements and suggested several ways to improve the services for the mobility handicapped. Finally, we pointed out several issues to be resolved to design better specialized services for the mobility handicapped.

Value Chain Analysis of Geospatial Web Service for VGI Application (사용자 참여형 공간정보 웹서비스의 가치사슬분석)

  • Choi, Won Wook;Hong, Sang Ki;Ahn, Jong Wook
    • Spatial Information Research
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    • v.22 no.2
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    • pp.73-87
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    • 2014
  • The fact that the limits of information recency, diversity, and usability are mainly caused by the supply oriented geospatial data and service development is commonly recognized. It is recently tried to overcome the limits by facilitating user experience and VGI(Volunteered Geographic Information) in several geospatial web services. This study suggests 10C framework of geospatial web service for VGI through review and examination of previous research. Based on the 10C framework, the value chain system of 23 use cases relevant to the geospatial web service involving the creation of user's VGI is investigated. The result of the value chain analysis is applied to examine and formulate the strategies to generate value addition from public spatial information with respect to creation, aggregation, delivery, and consumption process of VGI.

The Effect of Using of the Hotel Information System on the Service Quality (호텔정보시스템활용이 서비스품질에 미치는 영향)

  • Cho, Sun-Bai
    • Korean Business Review
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    • v.19 no.1
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    • pp.175-191
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    • 2006
  • The purpose of this study is to findout the effect of using of the hotel information system(HIS) on the hotel service quality. To show how important the using level of the information system in the hotel, we surveyed some domestic and overseas deluxe hotels. For an empirical analysis, Authors have collected 574 questionaires from 4 countries during Feburary to August, 2003. Factor Analysis and Regression Analysis were applied in this research. The results are as follows: There are a close relation between using level of the hotel information systems and service quality. Authors insists that to maximize service quality efficiency in the hotel, a balanced using level of the information system should be made in the following fields: front-office operating system(FOS), back-office operating system(BOS), outlet operating system(OOS) and interface operating system(IOS).

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Determinants of Firms' Standardization Activity: Evidence from the Korean Service Firms (기업의 표준화활동 결정요인 : 우리나라 서비스기업에 대한 실증연구)

  • Sung, Tae-Kyung
    • Management & Information Systems Review
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    • v.28 no.2
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    • pp.95-112
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    • 2009
  • The paper investigates the determinants of firm's standardization activity in the Korean service industry. Standardization variables as dependent ones are standardization management at the firm level, domestic standardization activity, and international standardization activity. The independent variables include innovative activities(R&D intensity and patent application), firm size, export ratio, network, and firm's organization characteristics. We estimated the logistic regression model, using the data from 102 Korean service firms. The empirical findings are as follows. First, R&D intensity has a positive effect on international standardization activity, but not on the standardization management at the firm level and domestic standardization activity. Second, patent application has a negative effect on the standardization management at the firm level. Third, firm size doesn't have any influence on firms' standardization activities in the service sector. Fourth, the level of chief executive officer's interest on standardization is a very important factor in determining firms' efforts to participate standardization process, regardless of types of standardization activity.

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Structural Relationship among Service Value, Brand Image, and Patients Revisits in Regional Public Hospitals in Korea (지방의료원 의료소비자의 서비스가치, 브랜드이미지, 재이용의도 간 관계)

  • Lim, Hwan-Yeol;Hwang, In-Kyung;Suh, Won-S.
    • The Journal of the Korea Contents Association
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    • v.10 no.11
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    • pp.304-317
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    • 2010
  • The study was performed to measure structural relationship among service value, brand image, and royalty of patients in regional public hospitals in Korea. Based on the analysis, the study aims to establish strategic direction of the regional public hospitals. Through a review of related literatures, measurement variables were identified, and a path model was developed for the study. Five regional public hospitals were chosen, and questionnaire has been collected from 387 outpatients and 358 inpatients. The study found that service value has a positive direct effect on brand image, and brand image has a positive direct effect on loyalty. Based on the findings, it is desirable for the regional public hospitals should mange the issues with lower level of perception and those with bigger effect, and establish low pricing strategy with improving the quality of service they provide.

An Empirical Study on Security Management Model for Small IT Service Business (소규모 IT 서비스 기업 비즈니스 특성을 고려한 보안 관리모델 실증연구)

  • Kim, Yanghoon;Na, Youngsub;Chang, Hangbae
    • Information Systems Review
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    • v.14 no.3
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    • pp.131-141
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    • 2012
  • Depending on the sophistication of IT, it is increasing more and more information leaks and breaches. Accordingly the majority of companies have expand investment protection for the information. However, companies still have been exposed the vulnerability of information leakage. Especially, small IT service businesses than large corporations relatively have some limitations in the points of resources and manpower business activities. For studies on information security for small IT service companies so far, however, there have been insufficient studies considering small business scales and business characteristics of IT services. In this study, we made to design an information security management model for establishing security measures of small IT service companies which are classified SI/SM, DB, IR and IP industry that depending on how the value creation of the business. In detail, we performed an empirical analysis for small IT service business to consider business characteristics and we proposed security implementation strategies based on the analysis results.

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Refining and Validating a Two-stage and Web-based Cancer Risk Assessment Tool for Village Doctors in China

  • Shen, Xing-Rong;Chai, Jing;Feng, Rui;Liu, Tong-Zhu;Tong, Gui-Xian;Cheng, Jing;Li, Kai-Chun;Xie, Shao-Yu;Shi, Yong;Wang, De-Bin
    • Asian Pacific Journal of Cancer Prevention
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    • v.15 no.24
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    • pp.10683-10690
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    • 2015
  • The big gap between efficacy of population level prevention and expectations due to heterogeneity and complexity of cancer etiologic factors calls for selective yet personalized interventions based on effective risk assessment. This paper documents our research protocol aimed at refining and validating a two-stage and web-based cancer risk assessment tool, from a tentative one in use by an ongoing project, capable of identifying individuals at elevated risk for one or more types of the 80% leading cancers in rural China with adequate sensitivity and specificity and featuring low cost, easy application and cultural and technical sensitivity for farmers and village doctors. The protocol adopted a modified population-based case control design using 72, 000 non-patients as controls, 2, 200 cancer patients as cases, and another 600 patients as cases for external validation. Factors taken into account comprised 8 domains including diet and nutrition, risk behaviors, family history, precancerous diseases, related medical procedures, exposure to environment hazards, mood and feelings, physical activities and anthropologic and biologic factors. Modeling stresses explored various methodologies like empirical analysis, logistic regression, neuro-network analysis, decision theory and both internal and external validation using concordance statistics, predictive values, etc..

Improvement of UCI Metadata and Resolution Service for Massive Contents Recommendation (대규모 콘텐츠 추천을 지원하기 위한 UCI 메타데이터와 변환서비스의 기능 개선)

  • Na, Moon-Sung;Lee, Jae-Dong
    • Journal of Korea Multimedia Society
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    • v.13 no.3
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    • pp.475-486
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    • 2010
  • Contents Recommender System predicts user's preferences towards contents, and then recommends highly-predicted contents to user. Digital Identifier plays its part in identifying abstract works or digital contents in digital network environment. Digital Identifier could be effectively used in content-based filtering and collaborative filtering that are mainly used in Contents Recommender Systems. Therefore, this paper proposes an improvement of UCI metadata and resolution service for effective use of UCI in massive contents recommender systems. UCI metadata is expanded by adding elements such as abstract, keyword, genre, age, rate and review. Resolution service allows the operation systems to collect user preference for content by including input part of preference in a result page. This paper also designs and implements an improved UCI operation system and shows that the proposed improvement of UCI metadata and resolution service could be used for massive contents recommendation.

Analysis on the Determinants of Therapeutic Materials Expenditure in National Health Insurance (주요 치료재료 품목군의 건강보험청구액 결정요인분석)

  • Byeon, Jin Ok;Lee, Ju Hyang;Kim, Yu Ri;Lee, Hye Jae
    • Health Policy and Management
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    • v.26 no.4
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    • pp.333-342
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    • 2016
  • Background: The use of therapeutic materials based on new health technology has increased in recent years in the field of medicine, raising concerns for medical practitioners regarding increased spending on the new therapeutic materials amid the rapid population ageing and increase of chronic diseases in Korea. While therapeutic materials have significant importance in the health care system, they have not been given appropriate attention in the academic world of Korea. The purpose of this study is to identify factors that affect the growth of expenditure on therapeutic materials and to derive implications for an effective management considering the diversity of therapeutic materials. Methods: Using the claims data of the National Health Insurance Services, specific utilization patterns of groups of therapeutic materials in the middle classification level of Health Insurance Review and Assessment Service from 2007 to 2014 were analyzed. Four categories (J5083: drug eluting coronary stent, D0302: nonmetallic anchor, K6014: gauze, K6023: gauze) that exhibit unique patterns with respect to price and volume were selected. Then, decomposition analysis was performed to identify the largest contributor to the spending growth by dividing the products into existing, new, and abandoned products for the period between 2010 and 2013. Results: The effect of new products had larger impact on spending growth than the effect of core items in drug eluting coronary stent (J5083) and nonmetallic anchor (D0302). In addition, existing products in general included items priced relatively lower when compared with another item manufactured by the same company. In the gauze category, however, existing products had the largest impact on expenditure and the effect of volume was greater than that in other categories. Conclusion: This study provides evidence that appropriate management measures classified by the characteristics of therapeutic materials are required for therapeutic materials pricing and reassessment in Korea.

The Effect of Reform of New Diagnosis-Related Groups on Coverage of National Health Insurance (신포괄수가 시범사업 모형개선이 건강보험 보장률에 미친 영향)

  • Choi, Jung-Kyu;Kim, Seon-Hee;Chang, Cheong-Ha;Yoon, Jong-Min;Kang, Jung-Gu
    • Health Policy and Management
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    • v.30 no.2
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    • pp.178-184
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    • 2020
  • Background: Korea set up a new diagnosis-related group as a demonstration project in 2009. The new diagnosis-related group was reformed in 2016. The main purpose of the study is to identify the effect of reform on coverage of national health insurance. Methods: This study collected inpatient data from a hospital that contains medical information and cost from 2015 July to 2016 June. The dependent variable was the coverage of national health insurance. The dependent variable was divided by total, internal medicine partition, surgical partition, and psychiatric partition. To analyze the effect of the reform, this study conducted an interrupted time series analysis. The final sample included 23,695. Results: The health insurance coverage of internal medicine has the highest, followed by surgery and psychiatry. The health insurance coverage of bundle payment is higher than that of unbundled payment. The proportion of bundled payment and non-benefit decreased and the proportion of unbundled payment increased. The coverage of national health insurance significantly increased after policy reform in internal medicine partition (p-value=0.0356). Conclusion: The results of the study imply that policy reform enhanced the coverage of national health insurance in internal medicine. The government needs to monitor side effects such as an increase of unbundled payment.