• Journal of the Korean Society for information Management
• /
• v.22 no.4 s.58
• /
• pp.61-78
• /
• 2005

This study investigates the influences of the service qualify of public libraries, including printed publications, internet and electronic materials, culture programs and. service, library environment and facilities, and library staff, on the general satisfaction of the users, complaining intentions, and loyalty including reuse intentions. It develops a library user satisfaction model and testifies it through path analysis using questionnaires from 443 public library users in Daegu Metropolitan City area. This study shows that service qualities of printed publications, culture programs and service, library environment and facilities, and library staff Influence significantly on the general satisfaction of the users, and that service quality of library environment and facilities is the major variable which influences satisfaction and loyalty of the public library.

• Journal of the Korea Society for Simulation
• /
• v.13 no.1
• /
• pp.41-50
• /
• 2004

The purpose of this paper is to analyse the manager's policy to maximize the profit in a multiple-server queueing facility with a limited queue capacity. We assume that the level of advertizing effects on the arrival rate of customers to the facility. The model without ‘word of mouth effect’ is assumed that the arrival rate is independent on the qualify of service level. We estimate the service quality by the balking rate of customers from system. We extend this to the model with ‘word of mouth effect’. To achieve the maximum profit, the most important factor is the considerably high utilization of facility for both models. Given service rate, we should maintain an effective arrival rate to some extent. To this end, among the available options, an increase of advertizing effort is more desirable than reducing the fee if the service value of customers remains unchanged. We also investigate whether the variability of service time has a significant impact on determining the optimal policy. The cost of service variability is not so expensive as that in a single server model due to the reduced variability of service times in a multiple-server model.

• Journal of the Korea Society of Computer and Information
• /
• v.12 no.1 s.45
• /
• pp.137-144
• /
• 2007

Advances in networking technology digital media, and codecs have made it possible for the Internet evolves into a Broadband convergence Network (BcN) and provides various services including Voice over Internet Protocol (VoIP) and IPTV over their high-speed IP networks. In order for the Internet to make a profit as traditional Public Switched Telephone Network (PSTN), it must provide high qualify VoIP services. Therefore, real time qualify measurement framework is the most important requisite to provide VoIP service. For this, IETF (Internet Engineering Task Force) defined RTCP-Extended Reports (RTCP-XR) that extend RTCP (Real-Time Transport Protocol Control Protocol). However, procedure and method tot actually VoIP qualify measurement did not recommended nothing but defined item to measure voice quality. Our objective in this paper is to describes a practical measuring framework for end-to-end QoS of switched voice packet in an IP environment. It includes concepts as well as step-by-step procedures for measuring packetized voice streams. It also proposes new formats that extend RTCP-XR's concept.

• Proceedings of the KIEE Conference
• /
• 1998.07a
• /
• pp.137-139
• /
• 1998

Electrical service faults and momentary voltage variances may result in a costly shutdown. This papers present the degree that power qualify variance have an effect on the performance of induction motor.

• Journal of the Korean Society of Costume
• /
• v.51 no.8
• /
• pp.171-183
• /
• 2001

The purpose of this study was to develop service quality dimension of beauty parolrs in seoul area. The subject consisted of 545 adults with ages ranged between 20 and 30 who had evaluated service qualify dimension on one of the three different types of beauty parlors in seoul. The beauty parlors were classify into three types. Type I is franchised one, type II is located in center of city and type III is close to consumer's residence area. The result was as follows : 1. Four dimensions of the service quality of the beauty parlor were physical aspects(tangibles·accessibility·cleanness), employee aspects(empathy·capability), policy aspects of beauty parlor (management·reputation·credit card), the skill of the hair stylist. 2. To predict comsumer satisfaction. service quality dimensions were as follows : In franchised beauty parlor, the employee aspects(empathy), the policy aspect (reputation), the skill of the hair stylist were should be considered. In beauty parlor in downtown area, Physical aspects(accessibility), the employee aspects(capability), the policy aspects(reputation), the skill of the hair stylist were should be considered. And the beauty parlor in residence area, the employee aspects(empathy), the policy aspects(reputation) were should be considered.

• Journal of Digital Convergence
• /
• v.7 no.3
• /
• pp.123-135
• /
• 2009

The considerable progress of IT industry has changed the industrial structure and lifestyle of our society. One of the remarkable fields of IT industry is online game industry. It showed rapid growth for the past decade. But in recent years online game industry faced with the limit of its growth for a number of reasons. To overcome such situation, online game companies should improve functions of game and analyze their customer's needs for sustainable growth through increasing customer satisfaction and loyalty. The purpose of the study is to investigate and evaluate the factors of online game service quality and the relation of customer satisfaction and loyalty. SPSS 14.0 and AMOS 7.0 are used for experimental research. Through reliability and validity test, service quality factors influencing the customer satisfaction are appeared to be 5 latent variables(reliability, responsiveness, assurance, empathy, tangibles). In addition, by structural equation model and covariance structural model, the result showed that empathy is the most influenced factor to customer satisfaction and customer satisfaction has positive effect on customer loyalty. The results of this research have important implications for explaining an mechanism for service quality of online game, customer satisfaction and loyalty and they might provide operational guidelines to the online game service company.

• Journal of the Korea Society of Computer and Information
• /
• v.13 no.5
• /
• pp.315-321
• /
• 2008

This study aims to verify the effect in the estimation of hotel service quality by analyzing the influence and the interrelation of Customer Quality, Physical Quality and Service Provider quality regarding Hotel Qualify. The result of the research shows that with regard to the influence on hotel quality, service provider quality ranks most high, physical quality second, customer quality of manner third, and customer quality of appearance fourth in order. The physical factors in the interrelation among variables rank most high. This result derives from finding the fact that customer quality is an important influential factor in the constructional dimension of hotel service quality.

• Journal of the Korean Society of Costume
• /
• v.56 no.7 s.107
• /
• pp.46-57
• /
• 2006

The purpose of this study is to analyze whether perceived utilitarian value and service qualify have an effect on repurchase intention of fashion merchandise in internet shopping. A survey was conducted from June 20 to July 30 in 2003, among married women aged in their 20s and 30s, on their purchase experience of fashion merchandise from internet shopping malls. The survey was conducted over the internet with 306 subjects. The statistical analysis methods were frequency analysis, reliability analysis, factor analysis, and multiple regression analysis. The results of this study were as follows. 1. A married women aged in their 20s and 30s were shown to high-purchasing on nightgown, underwear, women's pants, casual wear through internet shopping. Their perceived utilitarian value had an effect on repurchase intention of fashion merchandise in internet shopping. 2. The service quality factors were determined to be site reliability, site reactivity, order assurance, order easy, site organization. Service quality factors of site reactivity, order assurance, order easy, site organization had an effect on repurchase intention of fashion merchandise in internet shopping.

• Journal of the Institute of Electronics Engineers of Korea TC
• /
• v.42 no.12
• /
• pp.25-30
• /
• 2005

We propose and design a fully conversed Ethernet and TDM transport system to guarantee qualify of service for Ethernet packet. Developed convergence system can support not only L2 VPN service and premium multimedia service based on MPLS protocol but also TDM leased line service, simultaneously. Developed convergence system has the advantage of providing high reliability that realizes high-quality and real time communications due to assign QoS profile and guarantee bandwidth per channel consist of VCGs without affect adjacent channels. Evaluation for proposed system was successfully performed within the ling network.

• The KIPS Transactions:PartB
• /
• v.9B no.5
• /
• pp.549-554
• /
• 2002

This paper proposes a UQoSM (User Qualify of Service Middleware) framework for multimedia application systems. UQoSM system is extended the existing event service model added to the event monitoring, reflective event filtering and event dispatcher for supporting multimedia application systems. Especially, this paper is concentrated on providing suitable reflective event filtering function for multimedia application service system in order to meet various user requirements under inter-based environment. It means this system provides high QoS to users. In addition, it results in decreasing network traffic as unnecessary event information is filtered from network.