• Korea Journal of Hospital Management
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• v.26 no.1
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• pp.1-16
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• 2021

Purpose: The purpose of the study is to identify the influence of the hospital mobile app service quality on consumer satisfaction, involvement, and re-use intention of consumers who have experience in hospital mobile app service. Methodology: The survey was conducted on 230 users. The collected data were analyzed using correlation analysis, multiple regression analysis, and the Process Model in Hayes(2013). Findings: (1)The usability, reliability, and medical information provision among the service quality factors of hospital mobile apps had an effect on reuse intention, and consumer satisfaction partially mediated. (2)The usability and the provision of medical information were partially mediated by the involvement, which also affected the intention to reuse. (3)Only reliability showed an age-moderated effect. In reliability and re-use intent, age was a moderated mediating effect that controlled the effect of consumer satisfaction. Practical Implications: The results of this study provide initial data of mobile app services centered on hospitals and prove the type of consumer usage. It suggests that it can be used to attract potential consumers of hospitals and strategies to increase the use of mobile apps.

• Journal of the Korean Society for Library and Information Science
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• v.57 no.1
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• pp.387-408
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• 2023

This study aims to discuss the necessity of providing welfare service information in public libraries, and to seek methods to efficiently collect, select, and provide welfare information. To conduct the research, literature review, case study, survey, and interview were conducted. It was revealed that 86.7% of the research participants agreed with the provision of welfare information in public libraries. Welfare information can be divided into four types according to the subject of production. The collection and selection of welfare information differs according to the four types of the information. Libraries provide welfare information with different components of the information depending on the types of the information and libraries. Welfare information is provided through the library homepage, and in this case, welfare information is posted on the homepage using the form of a web page and a bulletin board.

• Journal of the Korea Society of Computer and Information
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• v.14 no.1
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• pp.205-216
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• 2009

The aim of this study is to propose an integrated operation plan of information call services by multi-connecting call services which are now being serviced by each different call number services and by providing one stop service which organically links alternative transportations such as railroad, air, and bus and also related organizations as well as road traffic information. For the objective, we analyzed the current status of Korean and foreign country systems and reviewed operation technology and technical specifications of the integrated system according to 3 steps, i.e. infrastructure procurement, test bed and extended completion, stabilization and high valuable services completion. Throughout the result of this study, traffic information one stop service, convenient service, diverse related information provision service, real-time information provision, and efficient system are expected to be implemented in the traffic information call service.

• The Journal of the Korea Contents Association
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• v.20 no.2
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• pp.382-393
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• 2020

The purpose of this study is to identify the usability of parents of developmental rehabilitation services for disabled children. To that end, 120 disabled children and 120 parents were surveyed in 17 cities, including nine cities in Gangwon Province, welfare centers and private institutions in the military. Data analysis used SPSS Statistics 18 and the main findings are as follows. First, there was a significant difference in the type of supply and demand in the general characteristics of parents using the developmental rehabilitation service. Second, the service use characteristics of the developmental rehabilitation service showed a statistically significant difference in the service satisfaction of the private care institution, and third, the process and effect of the service provision of the developmental rehabilitation service were shown to be significant in the service satisfaction level. Fourth, the effect of choice on service satisfaction was significantly shown in the accessibility of developmental rehabilitation services. The significance of the research results is to confirm that the service provision and access to the services of developmental rehabilitation services increases the satisfaction level of disabled children's parents. Accordingly, the discussion and implications for improving the satisfaction level of the use of parents using the developmental rehabilitation service were presented.

• Journal of the Economic Geographical Society of Korea
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• v.14 no.1
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• pp.33-51
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• 2011

This study investigates the spatial characteristics of the provision of and demand for the private tutoring service industries and the consumer groups. For the purpose, we analyze the spatial characteristics of various types of tutoring institutes in the Seoul Metropolitan area. In particular, we exam the spatial distribution patterns of attendants of tutoring institutes by institution type as well as the resident population by attendant age group. By applying spatial autocorrelation analysis, we examine the spatial clustering patterns of tutoring institutes and attendants by type. The results show distinct differences in the spatial distribution patterns by tutoring institute type as well as by attendant age group. We found significant socio-economic variables which influence on the spatial distribution of tutoring institutes. Finally, we propose private tutoring service provision models constructed with these variables through multiple regression analysis.

• Journal of the Korean Society for Library and Information Science
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• v.54 no.1
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• pp.71-88
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• 2020

The purpose of this study is to propose the improvement strategies for policy information services of National Library of Korea, Sejong through analysis of their current status and problems. For the study, we conducted interviews with service providers and users and identified some issues in provision and use of the services. Specifically, we found problems of service provision system characterized by dualization and decentralization, and further identified specific issues with provision of individual services. Moreover, the interviews with service users suggested user types, user perception of the service, and problems in the use of individual services. Based on the findings, we proposed improvement strategies in six aspects: collection, services, organization, system, promotion, and cooperation. We hope these strategies contribute to vitalizing the policy information services of National Library of Korea, Sejong.

• Journal of Pharmacopuncture
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• v.25 no.1
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• pp.15-23
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• 2022

Objectives: This study aims to develop a community care model in traditional Korean medicine (TKM) by developing a community care participation model for the health of the elderly and deriving tasks to implement it. Methods: This study implemented a group interview with experts. A fact-finding survey was conducted targeting 16 local governments that are implementing a leading project to identify the status of TKM service provision and welfare service linkage in all regions. An expert group interview (FGI) targeted public and private sector experts for each job role, the former represented by those in charge of the central government's health care policy and administrative delivery system, and the latter by professors majoring in social welfare, professors majoring in health, and local TKM societies. After forming the expert groups, three expert group interviews were conducted. Results: Through collective interviews with experts, a model for providing TKM and welfare services in community integrated care was derived by dividing it into local and central government levels. The strategies and tasks for promoting TKM-oriented health welfare services were derived from 3 strategies, 8 tasks, and 20 detailed tasks. Conclusion: The core direction of the TKM health care model is the region-centered provision of TKM and welfare services. To this end, policy support for the use and linkage of health care service resources is required at the central government level, and linkage and provision of health welfare services centered on TKM are necessary through linkage and convergence between service subjects and between government health care projects.

• Korean Management Science Review
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• v.17 no.3
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• pp.161-180
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• 2000

The purpose of this paper is to propose an analytical model for evaluating Internet Web sites, that is comprehensive and flexible enough to accomodate different categories of Internet Web sites. This paper is intended to identify critical success factors of Internet Web sites to determine criteria for evaluating the Web sites, and use the criteria to develop a framework for comprehensive evaluation of Internet Web sites. The framework consists of eight categories, including design, business functions, trustworthiness, interface, technology, community, contents, and others. An empirical study designed to validated the framework has been conducted for each of the three Web site categories, including (1) information provision, (2) product sale, and (3) customer service. The results show that ‘content ’ is the most important for information provision Web sites, ‘trustworthiness’for product sale Web sites, and ‘design’ for customer service Web sites. The framework may be used not only as a tool to evaluate Internet Web sites, but also as a checklist to improve the quality of a Web site that is under development.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.32 no.4
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• pp.45-52
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• 2009

The objective of this was to improve a transportation cost relation between Central Distribution Centers(CDCs) and Regional Distribution Centers(RDCs), to control inventory cost concerning safety stock for each service level, by reviewing distribution steps connecting CDCs and RDCs under the price discount. It was also to examine and compare operating costs for the following two alternative suggestions for setting the service standard as a counter measure for a stock-out of the distribution network system management. First, provision by dispersing the safety stock to the CDCs and RDCs; and second, exclusive provision of the safety stock only to the RDCs. The cost comparison analysis was made for each category of purchase costs, regular transportation costs, express transportation costs, and inventory holding costs.

• Journal of Korean Academy of Dental Administration
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• v.8 no.1
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• pp.8-14
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• 2020

To provide high-quality oral health services, the concept of measurable oral health quality must first be defined. Owing to reports of significant preventable adverse events in the healthcare service provision process, the recognition and consensus of patient safety and patient-centered health service provision was formed. Six areas that are important medical care have been identified, including the quality along with existing concepts such as timeliness, effectiveness, equity, and efficiency of medical services. While there is ongoing research on the quality of oral health, there is not yet any internationally accepted definition. The purpose of this study is to introduce the ideas of oral healthcare quality and quality indicators that have been developed and announced in the field of dentistry.