• 제목/요약/키워드: Service Physical Environment

검색결과 669건 처리시간 0.031초

노인요양시설 요양보호사의 서비스 질에 미치는 융합적 요인의 분석 (Analysis of Convergence Factors Affecting Service Quality of among Caregivers in Elderly Care Facilities)

  • 정지나
    • 한국융합학회논문지
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    • 제11권4호
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    • pp.323-332
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    • 2020
  • 본 연구의 목적은 요양보호사의 서비스 질에 미치는 영향을 파악하기 위한 서술적 조사연구이다. 자료 수집은 J시에 소재한 6개 노인요양시설 요양보호사 200명을 대상으로 구조화된 설문지를 이용하여 실시하였다. 수집된 자료는 SPSS 24.0 통계프로그램을 이용하여, 기술통계, 피어슨 상관분석, 회귀분석을 실시하였다. 본 연구 결과 일반적 특성에 따른 요양보호사의 서비스 질의 수준은 종교, 학력, 근무기간, 근무형태, 건강상태, 휴게실 유무에서 유의한 차이가 있었다. 요양보호사의 서비스 질은 직무환경에 양(+)의 상관관계를 보였으며, 직무스트레스는 음(-)의 상관관계를 보였다. 서비스 질에 영향을 미치는 변인은 직무환경의 하위변수 중 인적 환경, 물리적 환경과 근무형태, 근무기간, 학력 순으로 나타났으며 설명력은 42.6%이었다. 본 연구결과를 토대로 서비스 질 향상을 위하여 각 기관의 특성에 맞는 환경개선 및 개별적인 노력이 필요하며 다양한 재정지원 정책 개입 방안을 모색할 필요가 있다.

커피전문점 서비스품질이 지각된 가치와 행동의도에 미치는 영향에 관한 연구 - 부산지역 대학생을 중심으로 - (A Study on the Effect of Coffee Shop Service Quality on Perceived Value and Behavioral Intention - Focusing on Busan-Area College Students -)

  • 이종호
    • 한국조리학회지
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    • 제19권3호
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    • pp.218-233
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    • 2013
  • 본 연구는 커피전문점 서비스품질이 지각된 가치와 행동의도에 미치는 영향 관계를 파악하기 위하여 통계프로그램 SPSSS 18.0을 이용하여 부산지역 대학생 237명을 대상으로 빈도분석, 요인 및 신뢰도 분석, 상관관계분석, 회귀분석을 실시하였다. 가설검정을 위한 다중회귀분석에서는 서비스품질 4개요인 중 종사원의 신뢰감, 커피의 본원적 특성은 심미적 가치에 유의한 영향을 미치지 않는 것으로 나타났고, 커피이외의 메뉴특성(${\beta}$=.293, p<.001)과 물리적 환경(${\beta}$=.293, p<.001)은 유의하게 분석되어 연구가설은 부분 채택되었다. 그리고 서비스품질이 실용적 가치에 미치는 영향에서는 종업원 신뢰감은 (${\beta}$=.264 p<.001), 커피의 본원적 특성은 (${\beta}$=.463, p<.001), 커피이외의 메뉴특성(${\beta}$=.139, p<.05)과 물리적 환경(${\beta}$=.110, p<.05) 모두 유의하게 분석되어 연구가설은 채택되었다. 그리고 서비스품질이 행동의도에 미치는 영향에서는 종업원의 신뢰감은 (${\beta}$=.262 p<.001), 커피의 본원적 특성은 (${\beta}$=.411, p<.001), 커피이외의 메뉴특성(${\beta}$=.157, p<.01)과 물리적 환경(${\beta}$=.137, p<.05) 모두 유의하게 분석되어 연구가설이 채택되었다. 또한 지각된 가치가 행동의도에 미치는 영향에서는 심미적 가치(${\beta}$=.265 p<.001), 실용적 가치(${\beta}$=.536, p<.001), 모두 유의하게 분석되어 행동의도와의 인과관계를 확인할 수 있었다.

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공항 환경이 공항이용객의 감정에 미치는 영향에 관한 연구 -인천국제공항을 중심으로- (A Study on the Influence of Airport Environment on Airport Users' Emotions -Focused on Incheon International Airport-)

  • 박학순;김하영;이진영;이수미
    • 한국항공운항학회지
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    • 제25권4호
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    • pp.61-75
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    • 2017
  • Recently Following changes in the airport industry, this study aims to investigate the relationship between physical servicescape elements, a travelers' enjoyment and/or anxiety, and traveler satisfaction in the airport environment context. Six airport service scape factorsd design, scent, functional organization, air/lighting conditions, seating, and cleanlinessd should be considered when evaluating traveler response. airport design features and pleasant scent have a positive influence on traveler enjoyment, generating satisfaction. This study also provides valuable implications for airport design, organization and development. By combining previous research on servicescapes and airport design, this study confirms the significance of servicescape attributes in transit service settings in Inchon international airport. The results of this study may help airport industry practitioners understand the airport environment from a passenger's perspective.

선형계획법과 허프확률모형을 이용한 농촌마을 중심지와 배후지 분석 (Analysis of Central Place and Hinterland using Linear programming and Probability Model of Huff)

  • 전정배;박미정;김은자;최진아;임창수
    • 농촌계획
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    • 제23권1호
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    • pp.53-63
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    • 2017
  • Although some indicators for evaluating rural settlement conditions have been offered, these indicators could not reflect unique characteristics that rural has its own peculiarities. The rural area is identified with central districts functioned as service provision and hinterlands used its service. The aim of this study is to find a central district of rural villages and define range of its hinterlands using various physical characteristics of rural areas. Targeting areas are Yongsan and Hwanggan in Yeongdong-gun. The physical characteristics are represented by building density, number of shops among secondary and tertiary industries, official land price, and density of bus line. The rural central district is estimated by linear programming using defined the physical characteristics. Also its hinterlands used Huff model and social accessibility. The results of this study are as follows; (1) The physical characteristics in Hwanggan myeon is higher than Yongsan myeon because Hwanggan area has a large floating population for using Hwanggan station and ticket office; (2) The central district in Hwanggan has wider regional range than Yongsan. When central district estimate in rural areas, we suggest a grid diameter of Hexagon for controlling errors; (3) Considering accessibility, the life zone of 4 districts defined legally in Hwanggan use Yongsan and 2 legal districts in Hwanggan are possible to take advantage of Yongsan's life zone; (4) The results of survey targeting boundary villages between Yongsan and Hwanggan, individual drivers use central districts both Yongsan and Hwanggan, however users by public transportation (especially bus) go more to Hwanggan because bus lines to Hwanggan have many routes than to Yongsan. Evaluating the rural settlement conditions by national unit through grasping central districts and its hinterlands, these results can use as base line data and the evidence for regional development projects.

Analysis of Electroencephalogram and Electrocardiogram Changes in Adults in National Healing Forests Environment

  • Hong, Jae-Yoon;Lee, Jeong-Hee
    • 인간식물환경학회지
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    • 제21권6호
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    • pp.575-589
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    • 2018
  • This study analyzed the changes in Electroencephalogram(EEG) and Electrocardiogram(ECG) depending on the healing environment in order to find a way to improve the forest healing program based on the healing environment in response to the demand for qualitative improvement of the program since the program is a charged service. This study selected eight sites running forest healing programs at four national healing forests (i.e., Saneum, Cheongtaesan, Daegwanryeng, and Jangseong) - two routes per national healing forest - considering forest environments. This study chose NUMBER standard sampling plots ($20{\times}20m$) and measured three atmospheric environment items, seven physical environment items, two soil environment items, and eight vegetation environment items including forest sound and anion at each plot to evaluate physiological changes in it. EEG and ECG, which have been widely used in forest healing evaluation, were utilized as criteria. Seventy three subjects were selected with taking the age, drug, caffeine, smoking, and the time of last meal into consideration. As a result, EEG changes were correlated with three atmospheric environment items, six physical environment items, one soil environment item, and two vegetation environment items. ECG changes were significantly correlated with two atmospheric environment items, six physical environment items, two soil environment items, and two vegetation environment items (p<.05). It is expected that 11 environmental factors such as temperature, density, and altitude affecting EEG (e.g., alpha balance and gamma balance) and ECG (e.g., HRV mean) could be used as effective tools in developing more differentiated programs for improving healing effects.

위험은 파견, 용역 직원에게 외주화 되는가?: 간접 고용이 안전, 건강, 만족에 미치는 효과 (Is the Risk Unloaded on Dispatch and Service Supplier?: Influence of Indirect Employment on Safety, Health and Satisfaction)

  • 문광수;안지연;장통일;오세진
    • 한국안전학회지
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    • 제32권3호
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    • pp.90-98
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    • 2017
  • The purpose of this study was to examine the effect of employment type(direct employment, dispatch and service supplier) on risk factor exposure, health and satisfaction. The data of the 4th wave of Korean Working Conditions Survey (KWCS) conducted by Korea Occupational Safety and Health Agency (KOSHA) in South Korea was used. Business support service industry and manufacturing industry were selected as appropriate industries for analysis. In the final analysis, 5,865 in the manufacturing industry and 1,361 in the service support industry were included. Various variables related risk, safety, satisfaction and health such as risk factor exposure, MSDs exposure, work environment satisfaction, injury probability, dangerous work, workload, physical health problem, perceived health, positive emotions, stress, participation for decision making and experience of accident/disease were analyzed and company size and age was controled. An ANCOVA was conducted to identify significant mean differences of risk, safety, satisfaction and health related variables among direct employed workers, dispatch and service supplier workers. The results showed that all the variables except stress showed a significant difference depending on employment type in the service supply industry. In the manufacturing industry, there were significant difference in the risk factor exposure, MSDs exposure, work environment satisfaction, workload, physical health problem, perceived health, and participation depending on employment type. These results indicated that the risks are unloaded to subcontract and outsourcing company workers. Based on these results, the implications of this study and suggestions for future research were discussed.

Multi Agent Robot System(MARS)의 Robot Agent 간 정보교환을 위한 네트워크 프로그램 구현 (Design of network for data interaction between Robot Agents in Multi Agent Robot System (MARS))

  • 고광은;이정수;장인훈;심귀보
    • 한국지능시스템학회논문지
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    • 제17권5호
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    • pp.712-717
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    • 2007
  • 홈 서버와 가정용서비스 로봇, 다양한 Device를 포함하는 홈 네트워크 시스템을 이용하여 가정환경 내에서 발생 가능한 다양하게 분산된 임무들을 수행하는데 있어서 Multi-Agent 시스템을 응용하는 것은 효율적이라고 알려져 있다. 이러한 시스템에서 휴먼 인터페이스와 물리적 서비스 제공의 중추 역할을 하는 것은 바로 지능형 서비스 로봇이다. 따라서, 기존의 Multi Agent System을 응용하여 Multi Agent Robot System을 정의할 수 있다. 가정이라는 'open'된 특성의 환경에서 Multi Agent Robot System이 사용자에게 좀 더 효율적인 서비스를 제공하기 위해서는 존재하는 모든 Agent 간의 유기적인 정보교환과 협력이 필요하다. 이것을 위하여 자율구동하며 사용자에게 물리적 서비스를 제공할 수 있는 다수의 로봇들을 Agent로 정의하고, 로봇 Agent간의 통신과, 로봇 이외의 Agent로써의 역할을 감당할 수 있는 홈 서버 등의 Agent와 로봇 Agent들의 통신을 사용자 interface에 직접 표현할 수 있는 시뮬레이터를 설계, 제시한다.

뷰티케어 전문 샵의 물리적환경과 재방문의 의도요인에 대한 IPA 분석 (An Importance-Performance Analysis of Beauty shop's physical evidences and Revisit Factors)

  • 허정록;조정화
    • 한국융합학회논문지
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    • 제8권6호
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    • pp.255-263
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    • 2017
  • 본 연구의 목적은 뷰티샵의 서비스 물리적 환경과 고객만족 그리고 재방문 태도에 대한 연구이다. 이러한 상관관계를 연구하기 위하여 구조화된 설문방식과 인터뷰를 실시하였으며 IPA 방법으로 분석하였다. 뷰티샵에서의 서비스 물리적 환경은 고객들에게 감성적인 부분을 자극할 수 있는 환경조성이 중요한 요인으로 분석되었다. 뷰티샵의 정체성을 나타낼 수 있는 분위기 조성, 감성적 분위기 및 부대시설의 설치 등에 대한 부분이 물리적 환경에 중요한 요인으로 작용함을 알 수 있었다. 고객만족은 직원에 대한 만족도 등과 같은 직원의 태도들이 만족도를 높이는 것으로 조사되었다. 고객의 재방문태도는 고객만족을 통해 자신의 경험을 전달하고 공유하려하고 있음을 알 수 있었다. 이처럼 뷰티샵을 찾는 고객들의 재방문에 대한 내용은 매장의 물리적 환경의 조성을 통해 고객들의 감성적 욕구를 충족시키고 이를 기반으로 고객들의 정서적 만족도를 높이는 것이 중요하다는 것을 알 수 있었다. 뷰티샵에서의 고객유치에 대한 전략적 시사점은 기존고객에 대한 만족도를 증가시키는 것은 기존 고객뿐만 아니라 예비 고객들에 대한 확보차원에서 중요한 전략임을 제시하고 있다.

지체장애 청소년의 장애경험 (A Study on the Lived Experience in Adolescents with Physical Disability)

  • 강경아;김신정
    • Child Health Nursing Research
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    • 제7권4호
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    • pp.530-539
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    • 2001
  • The purpose of this study is to explore and describe the lived experience of adolescents with physical handicap by means of the Colaizzi's phenomenological method. The participants were 15 adolescents, 10-19 years old, who were experiencing physical handicap. Significant statements from data were extracted. From these formulated meanings, 27 themes, 10 clusters of theme and 4 categories were constructed. Major theme clusters that were emerged from the analysis are 'denial', 'despair', ’social isolation', ’being despised', ’not being treated as a member of society', ’getting the power in love around people', ’accepting the physical handicap', ’feeling the joy and one's life worth living', ’depending on the religion', and 'the feeling of achievement by the effort and the service'. In order to help the adolescents with physical handicap overcome their difficulty and cope to the social environment, nurses need to understand the essential theme clusters of the experience of adolescents with physical disability.

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산욕부 안위에 영향을 미치는 병원환경 요인에 관한 연구 (Study on Hospital Environmental Causes Affected the Mother′s Comfort After Her Child Birth)

  • 변수자
    • 대한간호학회지
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    • 제8권1호
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    • pp.1-15
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    • 1978
  • The Purpose of this study is to examine closely the causes influenced upon the comfort and recovery of the woman delivered of a child in the hospital at the same time to understand environmental status of hospitals in order to promote mother's health recovery, and to improve hospital environment by emphasizing the meaning of environment and health before the medical staff and hospital administrative authority. In the method of servery of the research, 165 post paestum patients have been randomly selected who were accommodated and delivered their babies at OB(obstetric ) & GY (Gynecologic) unit the 7 general hospitals for the period of 6 December 1976 through 17 December 1976. As for the survey, it has been used of Questionnaire where we have 65 items in the respect of personal environment in the hospital such as trusting nurse, ability, reliability, kindness and etiquette of nurse and tile character of nurse the relationship with patients the other respect of physical environment included 9f temperature, moisture. air-ventilation lightening noise, cleanness. facilities, and the third realm being of mother's hearth ground to have the following conclusion 1. The feature of the collected personnel they are from OB or GY sects of from OB unit of the other 5 hospitals except the two general hospitals of the college or school Otherwise the rate of the patients to nurses would be 9 : 1. As for the nurses'ground it would be appeared of 20-25 years of age as the 76%. either 3 year course or 4 year course in the education would be each 50% and less than 2 year experience case would record as of 60 %. In the respect of hospital physical environmental status, there we have two hospitals without any thermometers, on the other han4 nowhere there's hygrometer, otherwise, the lightening is normal or over than normal As for the structure of noise protection the corridors're, generally speaking worse than rooms, nerver hueless, there's no ventilating system in the hospitals. The rooms'repainted in white and yellow, light green white, or green color. The patient's clothing were in green pink blue, light green or in white co for. There're not anything special in both decoration and equipments. Most of them used tall beds except in one hospital 2. To the extent of perception of patient's hatch 9round and hospital environment it is presented that they perceived nurse's ability in highest in total human variable, though perceived kindness or etiquette in the lowest otherwise, comparatively high in total average. 3. In the respect of physical environment it is highest perceived of lightening terms, otherwise, lowest perceived of air ventilation and total average became lowest than the one of the original record 4. To ages, in the respect of hatch ground rather old aged mother than the younger one has perceived that nurse would be trusting, in good service character, able, at the same time, liable, Otherwise, in physical environment regardless of age, they perceived lightening in high and remarkably lower in ventilation As a result of the examination of the difference in hospital environment to each age it is appeared of statistical difference at 5% level of ability in the personal environment otherwise little difference as for physical environment 5. In the respect of perceiving level to educational standard it is highly perceived of personal environment for higher ranking group rather than lower group in the educational standard. In case of physical environment it is highly perceived for lower level group rather than higher level group in educational background. The variables which have statistical significance at 5% level are from trusting kindness, etiquette and total kindness, etiquette and total all significance at 5% level are from trusting, kindness, etiquette and total human environment variable in personal environment, otherwise, there's little difference in the physical environment. 6. The perceiving level due to times of admission and accommodation at the hospital would be cleared out as gradual higher perception both physical and personal environment in the hospital. At 5% significant level of the ventilation condition in physical environmental variable it is presented of meaningful difference otherwise, there we have little difference both in Personal variable and other one. 7. In accordance with living standard, the perception degree of personal environment in tee hospital would be inclined to increase to higher living standard on the other hand, in case of the physical environment, the perception level world increase to lower living standard At 5 % level, the trustuariable and total scores in the personal eicuironmectal variable there appeared a meaningful/ significant difference otherwise, there presented little difference both in physical environmental and other variable to the living standard 8. Pertaining to family unit, the mother of an independent family unit perceived highly in all respect of the personal and the physical environment in the hospital rather than the woman of succeeding family unit. At 5 % level there appeared a difference in the respect of kindness and etiquette both in personal environment variable, on the other hand, there hardly marked a difference between other variable and physical environmental one. 9. The degree of perception to comforting level has little connection with a statistical difference the age, educational level hospital admitting times, living standard or family unit. 10. The most effective variable to mother's comforting level will be nurse's ability, reliability, trusting manner, and total physical environment variable in order.

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