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http://dx.doi.org/10.12985/ksaa.2017.25.4.061

A Study on the Influence of Airport Environment on Airport Users' Emotions -Focused on Incheon International Airport-  

Park, Hak-Soon (한국항공대학교 경영학과)
Kim, Ha-Young (한국항공대학교 경영학과)
Lee, Jin-Young (한국항공대학교 경영학과)
Lee, Su-Mi (한국항공대학교 경영학과)
Publication Information
Journal of the Korean Society for Aviation and Aeronautics / v.25, no.4, 2017 , pp. 61-75 More about this Journal
Abstract
Recently Following changes in the airport industry, this study aims to investigate the relationship between physical servicescape elements, a travelers' enjoyment and/or anxiety, and traveler satisfaction in the airport environment context. Six airport service scape factorsd design, scent, functional organization, air/lighting conditions, seating, and cleanlinessd should be considered when evaluating traveler response. airport design features and pleasant scent have a positive influence on traveler enjoyment, generating satisfaction. This study also provides valuable implications for airport design, organization and development. By combining previous research on servicescapes and airport design, this study confirms the significance of servicescape attributes in transit service settings in Inchon international airport. The results of this study may help airport industry practitioners understand the airport environment from a passenger's perspective.
Keywords
Traveler's emotions; Traveler anxiety; Airport environment; Enjoyment; Airport;
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