• Title/Summary/Keyword: Service Oriented

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A Study on the Effect of e-Lifestyle on the Use Factors and Satisfaction of Self-Service Kiosk (비대면셀프서비스 이용자의 e-라이프스타일이 키오스크 사용요인과 만족요인에 미치는 영향에 관한 연구)

  • Eun Mi Lee
    • Korea Trade Review
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    • v.45 no.2
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    • pp.121-135
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    • 2020
  • This study was to identify the effects of four types of e-Lifestyle(life-friendly lifestyle, development-oriented lifestyle, sociality-oriented lifestyle, information-oriented lifestyle) on sustainable behavior (usage and satisfaction) of Kiosk service. The study was based on convenience sampling of 222 consumers, who have at least three months experience of kiosk system use. Results showed that all of the four types of e-Lifestyle had not significant effect on ease of use. However, development-oriented lifestyle and sociality-oriented lifestyle had a positive effects on usefulness of Kiosk service. Results also indicated that e-Lifestyle had significant and positive effects on customer satisfaction and recommendation. In particular, life-friendly lifestyle had an effect on customer satisfaction, and sociality-oriented lifestyle and information-oriented lifestyle had statistically significant effects on recommendation. Since e-lifestyle could potentially influence sustainable behavior for using Kiosk, this study investigated the distribution of usage and consumer satisfaction for every lifestyle type, so as to understand the attitudinal and behavioral evaluation as sustainable behavior in the use of kiosk services. These findings allow researchers and marketers to identify the needs and expectations of specific types of kiosk users.

Factors that make customers revisit nail-shops depending on customers' lifestyle and satisfaction levels (네일샵 고객의 라이프스타일과 서비스 만족도에 따른 재방문에 관한 연구)

  • Park, Ok-Lyun;Park, Eun-Jung
    • Korean Journal of Human Ecology
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    • v.18 no.2
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    • pp.547-555
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    • 2009
  • The lifestyle of customers visiting nail shops is categorized into four such as the types of 'pursuit of fashion', 'pursuit of brand', 'conservative frugality', 'premeditated pursuit'. Subjects are divided into 3 groups such as a 'pragmatist group', an 'achievement-oriented group' and a 'brand-oriented group'. Customers satisfaction level was measured in the subcategories of a 'personal service', a 'technical service', a 'facility service' and an 'after-sales service'. Their satisfaction levels depending on the types of customers' lifestyle have meaningful differences in a 'technical' and an 'after-sales' service. The 'pragmatist group' shows the highest mark in a 'personal service' and an 'achievement-oriented', it prefers the 'personal' and 'facility service' evenly. The 'brand-oriented' group shows high concern in the 'technical service'. Concludingly, the types of customers' lifestyle which influence their revisiting of the nail shop have deep relation to customers' satisfaction level in the 'personal', 'technical', 'facility', and 'after-sales service' of nail shops. Especially the 'facility service' is highly influential in customer's revisiting.

ITSM Appliance for Managing SOA Service Level (SOA(Service Oriented Architecture) 서비스 수준 관리를 위한 ITSM 적용 방안)

  • Lee, Young-Kon
    • The Journal of Society for e-Business Studies
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    • v.12 no.2
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    • pp.135-153
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    • 2007
  • As a system integration framework, the role of SOA(Service Oriented Architecture) is widening and increasing day by day. The SOA framework enables software applications or computing resources to integrate flexibly and to provide more various business models. But, it is strongly required of SOA service level management for applying SOA in real business world. In this respect, we need a study on method for managing SOA system for keeping higher quality of SOA. This paper provides a new management method for SOA service level by analyzing quality factors in Web services, as SOA implementation, and negotiation/contract according to SLA methodology.

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Efficient Class Identification based on Event (이벤트 기반의 효율적인 클래스 식별)

  • Choi, Mi-Sook;Lee, Jong-Suk
    • Journal of Digital Contents Society
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    • v.9 no.2
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    • pp.165-175
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    • 2008
  • Currently, software development methods have been advanced to service-oriented from component-oriented, to component-oriented from object-oriented. The component-oriented and service-oriented software development methods are analyzed by object-oriented UML model. So, the efficient analysis method for object-oriented UML model needs. In this paper, we suggest the analysis guideline and process based on event using Input Data-Process-Output Data Table for identifying use cases and classes efficiently. And the suggested method complements the problems depending the developer's perspective and experience.

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Service Identification of Component-Based For Extending Service-Oriented Computing System (서비스지향 컴퓨팅 시스템으로의 확장을 위한 컴포넌트 기반의 서비스 식별)

  • Choi, Mi-Sook;Lee, Seo-Jeong;Lee, Jong-Suk;Yang, Seung-Won
    • Journal of Korea Multimedia Society
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    • v.11 no.5
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    • pp.710-727
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    • 2008
  • Service-oriented computing systems have been issued by their properties of reducing software development time and effort by reusing functional service units. The reusability of services can effectively promote through loose coupling between services. But strong associations of object-oriented systems such as inheritance and aggregation create a rather tight coupling between objects. The component-based systems without inheritance and aggregation create a loose coupling between components. Thus components provide service realization at runtime using the functionality provided by their interfaces. Therefore legacy component-based systems need to have service-oriented computing concept in order to support functional service units efficiently. Also, conventional methods for service-oriented computing system have not suggested the clear classification of service layers, the clear service identification guideline introducing service layers and a service mapping method between serviceces of each layer. Therefore we suggest the service classification and the identification guideline of business view and implementation view introducing layers and propose a mapping between two views. That is, we research service layers, service identification, diversified service sizes and a service mapping method between services of each layer. This can be applied to legacy component-based system to extend to the service-oriented computing system.

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A Process Based Service Identification Methodology for Service Oriented Architecture Construction (SOA 구현을 위한 프로세스 기반 서비스 정의 방법론에 관한 연구)

  • Choi, Jin-Ho;Lee, Jin-Mi;Lim, Sang-Hyun
    • Journal of Korean Society for Quality Management
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    • v.38 no.1
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    • pp.1-9
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    • 2010
  • Service Oriented Architecture(SOA) is an enterprise-scale IT architecture for linking software resources available on the network. SOA is believed to become the future enterprise solution that promises the agility and flexibility by integrating business processes through composition of the software services across enterprises. The first step for SOA construction is to identify the services. In this paper, we present a process-based service identification methodology for SOA through a case study of an IT company. Our methodology is composed of three steps: Processes (business & technical processes) analysis and systems analysis, Service candidates selection, and Service evaluation and construction planning. This framework would be practical and could be accepted to other organizations as it has been developed through the real case.

Motives of Purchasing Beauty Service and Beauty Service Information Search According to Lifestyle Type (Lifestyle Type에 따른 미용서비스 이용 동기 및 점포탐색)

  • Kim, Min-Jung;Kim, Sung-Nam
    • Fashion & Textile Research Journal
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    • v.9 no.5
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    • pp.545-552
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    • 2007
  • This study aims at providing basic data for the beauty industry to establish more reasonable marketing plans for women in identifying their Lifestyles, observing and analyzing their purchase behavior for beauty service. Women were classified into four types: fashion appearance oriented type, sociable personality oriented type, brand oriented type, fashion indifferent type. The result of the differences between their lifestyles and purchase behavior for beaty service is as followed. Purchasing behaviors, such as motives of purchase beauty service, beauty service information search, beauty service estimation standards were made a difference in lifestyle types.

A Study of The Function-Oriented Model for SOA Development Process (서비스지향 개발 프로세스의 기능기반 모델에 대한 연구)

  • Yu, Chun-Gun;Rhim, Chul-Woo;Kang, Byung-Wook
    • Journal of Korea Multimedia Society
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    • v.14 no.4
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    • pp.554-566
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    • 2011
  • Service-oriented architecture(SOA) is a paradigm where reusable units are independently executable and only accessible through outer interfaces. Standardized methodology based on SOA has not been decided yet although a lot of efforts have been made for systems using SOA. Therefore Development of system using SOA is facing many difficulties currently. In this paper, service oriented methodology of function based model for supporting legacy system is proposed. Standardized methods for function based reusability through analysing SOA methodology are proposed and guide lines for improvement of service reusability are presented.

Design and Implementation of OSGi Based Service-Oriented OSGi Application (OGGi 기반 서비스 지향 응용 설계 및 구현)

  • Jung, Hye-Dong;Ham, Kyung-Sun;Jin, Young-Yoon;Yim, Chang-Suk
    • Proceedings of the IEEK Conference
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    • 2006.06a
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    • pp.773-774
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    • 2006
  • Devices which coupled in network environment should be operated in various service-oriented ways by several services. In this paper, we propose service-oriented application architecture which based on OSGi. OSGi is very well defined industrial standard by using platform independent technology.

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Effects of Organizational Cultures on Job Satisfaction and Organizational Commitment : Focused on Small to Medium Sized Hospitals (간호조직문화가 간호사의 직무만족과 조직몰입에 미치는 영향 : 중소병원을 대상으로)

  • Lee, Ji-Won;Eo, Yong-Sook;Ha, Young-Soo
    • The Korean Journal of Health Service Management
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    • v.8 no.3
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    • pp.75-87
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    • 2014
  • The purpose of this study was to identify job satisfaction and organizational commitment depends on their organizational cultures. A survey, including the Organizational Culture Scale, Job Satisfaction Scale and Organizational Commitment Scale, was administered to 276 nurses working at 4 small to medium sized hospitals in B city. The dominant organizational culture of nursing organization was relation-oriented culture. The mean score of job satisfaction and organizational commitment was 2.68 and 4.25 respectively. Job satisfaction and organizational commitment were positively correlated with innovation-oriented, task-oriented and relation-oriented culture. Organizational commitment was negatively correlated with rank-oriented culture. Innovation-oriented, clinical career, relation-oriented and rank-oriented culture were variables influencing on job satisfaction and innovation-oriented and rank-oriented culture were major variables influencing organizational commitment. In conclusion, innovation-oriented and rank-oriented culture had a significant influence on nurses' job satisfaction and organizational commitment. Therefore, we have to develop strategies to enhancing the innovation-oriented culture and to reducing the rank-oriented culture.