• 제목/요약/키워드: Service Organization

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치과위생사의 구강보건지도 실천분석 -진료실내의 성인환자를 중심으로- (An Analysis of the Practices of Dental Hygienists in Offering Oral Health Education -In Case of Adult Patients Visiting Dental Clinics-)

  • 이성숙;조명숙;김설악
    • 한국학교보건학회지
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    • 제12권1호
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    • pp.131-141
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    • 1999
  • The purpose of this study was to serve as a basis for the planning of oral health education and the development of an oral health-promotion program for patients who visited dental clinics by examining how much dental hygienists offered oral health education to adult patients at dental clinics. A parent group was selected, being made up of 1,600 dental hygienists who registered with the Dental Hygienist Association and worked in Seoul. The questionnaire survey was carried out and an ${\chi}^2-test$ was made using the data collected from 218 subjects to determine how their practice of oral health education was different according to certain general characteristics(the sort of organization for which they worked, age, the term of their service, and the mean number of patients per day). As a result, the following findings were obtained: 1. Thees general characteristics made the following differences to the content of oral health, education: The sort of organization for which the subjects worked made a significant difference in the following tooth brushing instruction (p<0.05), the effect of oral prophylaxis or education about aftereffects (p<0.05), the regular examination of prosthesis (p<0.05), smoking-prohibition education (p<0.05), and the prevention poor-quality fillings (p<0.01). The mean number of patients per day made significant differences to the regular examination of prosthesis (p<0.05) and the prevention poor-quality fillings (p<0.01). But no significant disparity was generated by age or the term of service. 2. The general characteristics made the following differences to education about nutrition and diet counseling: The sort of organization for which the subjects worked had a significant effect just on the importance of a balanced menu (p<0.05). Age made significant differences in advice for vitamin, mineral, protein or other nutrients (p<0.01), and the importance of balanced menu (p<0.001). The term of service made significant differences in the importance of balanced menu (p<0.01), and advice for nutrients including vitamin, mineral or protein (p<0.01). 3. The general characteristics made the following differences to the recommendation and use of oral hygiene aids: The sort of oragnization for which they worked made significant differences only to a gingival massager and water pick (p<0.05). No significant difference was produced by age, the term of service or the mean number of patients per day. 4. The use of educational media for oral health was different according to the general characteristics: The use of pamphlets or booklets significantly varied depending on the organization for which they worked and with the mean number of patients per day (p<0.05). The use of slides or slide projectors was significantly affected by age (p<0.05). But no significant disparity was yielded by the term of service. 5. The general characteristics made the following difference as to whether a continued oral management system was carried out or not: The sort of organization for which they worked had very a significant effect on this result (p<0.001), and no significant disparity was made by age, the term of service or the mean number of patients per day. 6. The place where oral health education was giver differed according to the following general characteristics: The sort of organization for which they worked made very a significant difference as to the use of an examination room's dental unit chair or waiting room (p<0.01), and to the use of an oral health education room or reception counter (p<0.001). The term of service had a significant effect on the use of a counseling room (p<0.01). And the mean number of patients per day made significant differences in the use of a dental unit chair or reception counter (p<0.05), and to the use of an oral health education room or waiting room (p<0.01).

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방사선과 보건의료의 서비스 품질 평가척도 개발에 관한 연구 (A Study on the Service Quality in Radiological Health Care Services)

  • 강보철;조재립
    • 품질경영학회지
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    • 제26권4호
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    • pp.189-201
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    • 1998
  • Quality of radiological services can be assessed by various agents, so called medical doctors, radiologists, patients and others. However radiological services are provided by radiologists to patients and medical doctors. This study was based on data which were collected from assessment of 142 radiologists working in the health care services organization and 149 patients who visited the same organization about radiological services, with self-administered structured questionnaire. This study was planned to analyze of radiological services factors and to develop a methodology for measuring the level of quality in the radiological health care services.

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A Study on the Factors Associated with the Success of CRM in the Insurance Company

  • Kang, Jung-Chul
    • Journal of the Korean Data and Information Science Society
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    • 제15권1호
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    • pp.141-172
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    • 2004
  • This paper studied the theory and methodology of CRM for insurance business and perform empirical analysis to verify causes of success. It considered five factors as variables to explain success of CRM which are (1) Integration through the partnership among organization and members. (2) Utilization of customers' information. (3) Strategy through marketing channel and interaction with customers. (4) Investment and IT infrastructure to construct CRM system. (5) Interaction among organizations for CRM. The success is defined as four terms; effectiveness of organization, curtailment of cost, improvement of customer service and sale of insurance.

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서비스 중심의 사물인터넷 네트워킹 기법 (Service-oriented IoT Networking Scheme)

  • 윤주상
    • 한국정보처리학회:학술대회논문집
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    • 한국정보처리학회 2018년도 춘계학술발표대회
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    • pp.602-603
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    • 2018
  • 최근 사물인터넷 환경에서는 다양한 서비스가 공존하고 있다. 특히 동일 지역 내에 다양한 서비스가 제공되고 있으며 서비스 별로 사물인터넷 디바이스가 구성되어 있다. 이런 네트워크 환경은 서비스 제공에 있어 비효율적이다. 따라서 본 논문에서는 서비스 중심의 사물인터넷 네트워크 구축을 위한 네트워킹 기법을 제안한다. 제안하는 기법은 사물인터넷 환경에서 Self-Organization IoT Network (S-IoTN) 기법을 활용한 서비스 중심 사물인터넷 네트워킹 기법이다. 제안하는 기법은 사물인터넷 서비스 제공에 필요한 제어메시지를 최소활 할 수 있는 기법으로 활용 가능하다.

위험기반 항공안전감독 시스템 적용을 통한 정비조직 제도 개선방안 연구 (A Study on Application of Risk Based Aviation Safety Oversight Approach for Approved Maintenance Organization System)

  • 남승주;박유림;권상욱;황유신;윤희권
    • 항공우주시스템공학회지
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    • 제15권5호
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    • pp.50-59
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    • 2021
  • 항공산업의 성장과 항공안전에 대한 대중의 관심은 안전을 저해하는 위험에 대한 근본적인 분석과 관리에 대한 필요성을 대두시켜왔다. 특히 정비산업은 항공산업의 신뢰성과 안전성을 제공하는 산업으로 위험기반의 점검·감독을 통한 안전 관리가 요구되는 사업이다. 본 연구는 ICAO 및 항공 선진국에서 활용되고 있는 항공안전감독 체계를 기반으로 국내 정비산업 환경에 적절히 적용할 수 있는 체계를 제시하였다. 구체적으로, 정비 분야에서 발생 가능한 조직 측면의 위험을 두 가지로 분류하고, 두 종류의 위험에 대한 발생 가능성과 발생 시 예상되는 심각성을 중심으로 위험을 분석한다. 본 연구는 분석된 결과를 기반으로 제한된 점검·감독 자원을 효율적으로 활용하고 안전을 체계적으로 관리할 수 있는 개선 방안을 제시한다는데 그 의의가 있다.

지능적인 서비스를 위한 OSGi 기반 커뮤니티 컴퓨팅 플랫폼 설계 (Design of Community Computing Platform based on OSGi for intelligent service)

  • 김태수;박희정;유성훈;조위덕
    • 한국HCI학회:학술대회논문집
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    • 한국HCI학회 2008년도 학술대회 1부
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    • pp.309-313
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    • 2008
  • 지능적인 사용자 중심의 서비스 제공 실현은 현재 여러 분야에서 활발히 진행 중인 유비쿼터스 컴퓨팅의 최종 목표이다. [1] 이와 같은 지능적 환경 구성의 목표 실현을 위하여 상황인지 기법은 핵심 요소로써 간주 되고 있으며 각 연구 기관에서 심도 높게 진행되고 있다. 이에 본 연구에서는 상황인지 기반 동적 환경 구성 및 사용자 중심의 서비스 제공 기법으로써 커뮤니티 컴퓨팅을 소개 하고 이를 구현하기 워하여 OSSGi(Open Services Gateway Initiative) 기반의 커뮤니티 컴퓨팅 통합 플랫폼을 제안한다.

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공항 환경이 공항이용객의 감정에 미치는 영향에 관한 연구 -인천국제공항을 중심으로- (A Study on the Influence of Airport Environment on Airport Users' Emotions -Focused on Incheon International Airport-)

  • 박학순;김하영;이진영;이수미
    • 한국항공운항학회지
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    • 제25권4호
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    • pp.61-75
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    • 2017
  • Recently Following changes in the airport industry, this study aims to investigate the relationship between physical servicescape elements, a travelers' enjoyment and/or anxiety, and traveler satisfaction in the airport environment context. Six airport service scape factorsd design, scent, functional organization, air/lighting conditions, seating, and cleanlinessd should be considered when evaluating traveler response. airport design features and pleasant scent have a positive influence on traveler enjoyment, generating satisfaction. This study also provides valuable implications for airport design, organization and development. By combining previous research on servicescapes and airport design, this study confirms the significance of servicescape attributes in transit service settings in Inchon international airport. The results of this study may help airport industry practitioners understand the airport environment from a passenger's perspective.

MRO e-marketplace의 성공 요인에 관한 탐색적 연구 (An Empirical Study on the Critical Success Factors of MRO e-marketplace)

  • 김상수;하종태
    • 정보기술과데이타베이스저널
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    • 제8권2호
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    • pp.17-40
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    • 2001
  • The purpose of this study is to empirically identify the critical success factors of MRO e-marketplace. The research model presented in this study suggests that the success of MRO e-marketplace depends on environment of organization, type of product and service, and system of MRO e-marketplace. The major empirical findings of a survey of 38 firms in Korea are as follows: 1) The managers of firms have a deep concern on the effectiveness of MRO e-marketplace and are satisfied with the time saving provided by the transaction through MRO e-marketplace. 2) The variables affecting the success of MRO e-marketplace are classified into eight factors representing the characteristics of environment of organization, type of product and service, and system of MRO e-marketplace. 3) Among eight factors extracted from factor analysis, three factors are highly associated with the success of MRO e-marketplace. More specifically, the three factors, such as inside environment of company, capability of product supply, and basic function of MRO e-marketplace system, are the most Important factors affecting the success of MRO e-marketplace. The implications of the study are discussed and furlher research directions are proposed.

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소도읍 사회복지관의 가족복지부문 공간구성에 관한 연구 (A Study on the Spatial Characteristics of the Family Welfare Unit at the Social Welfare Center in Small Town)

  • 채희재
    • 한국농촌건축학회논문집
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    • 제5권3호
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    • pp.53-64
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    • 2003
  • Recently the change of family environment has influence on the configuration of the family welfare unit at the social welfare center. And so the relation of space and function required its change. The essential role of social welfare center is family welfare, domiciliary and community care, community organization, social education etc. In this sence, this study explored the condition of space planning for the family welfare at the social welfare center. For this study, it was reviewed the role and function, the service program, the degree of unit activity importance, space satisfaction, the usage characteristics. In sum, the useful data were collected, analyzed, and synthesized through case study and could be used in the guidelines as reference information for the spatial organization of the family welfare unit at the social welfare centers in small town.

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DEA모델을 이용한 서비스 조직의 효율성평가에 관한 연구 : 대학 교육 서비스 조직을 중심으로 (A Study on the Efficiency Evaluation on Service Organization using the DEA Model)

  • 엄경아;김연성;김미영
    • 한국품질경영학회:학술대회논문집
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    • 한국품질경영학회 2009년도 추계학술대회
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    • pp.147-161
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    • 2009
  • This study uses data envelopment analysis(DEA) to examine the relative efficiency in the production of research of 414 Korean universities utilizing the Ministry of Education, Science and Technology Report(MESTR) focusing on the 2009. This study has examined DEA and how it measures the efficiency of university units. This study has also useful suggested various approaches to advance efficiency and can provide substantial guidance for increasing the competitiveness between universities, through identifying problematic areas with the input factors and by doing so improving the output factors.

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