• 제목/요약/키워드: Service Levels

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예비교사의 초등 수학 수업에 대한 비평 수준 분석 (An Analysis of the Levels of Prospective Teachers' Comments on Elementary Mathematics Instruction)

  • 방정숙;선우진
    • 한국초등수학교육학회지
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    • 제19권4호
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    • pp.625-647
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    • 2015
  • 예비교사가 수학 수업을 어떻게 이해하고 비평하는지는 수업전문성 개발의 기초가 되므로 중요하다. 본 연구는 예비교사들이 교육실습 과정 중 현직교사의 시범 수업을 참관한 후 작성한 수업 비평을 토대로, 비평 수준 및 특징을 분석한 것이다. 특히 비평에 포함된 수학 내용뿐만 아니라 주체, 견지, 근거, 대안을 토대로 비평 수준을 종합적으로 분석하였다는 점이 유의미하다. 연구 결과, 예비교사들의 비평 수준은 1수준(소감형), 2수준(점검형), 3수준(분석형) 중 대부분 2수준에 머물러 있음을 알 수 있었다. 비평 수준틀에 대한 중다회귀분석결과 비평 수준에 가장 큰 영향력을 미치는 요인은 견지(見地)였다. 한편 예비교사들의 비평을 통하여 교육실습 과정에서의 수업 참관이 수학 수업과 관련된 신념과 교사로서의 이미지 형성에 중요한 영향을 끼친다는 것을 알 수 있었다. 이와 같은 결과를 토대로 수학 수업에 대한 비평 및 교육실습과 관련하여 교사의 전문성 신장을 도모할 수 있는 시사점을 도출하였다.

전문병원과 일반병원의 서비스의 질과 환자만족도에 관한 실증적 분석 (An Empirical Study on Service Quality and Patient Satisfaction in Specialty and General Hospitals)

  • 김미선;박하영
    • 한국병원경영학회지
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    • 제11권1호
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    • pp.31-53
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    • 2006
  • The objective of this study is to examine the effectiveness of the strategy of hospital specialization by analyzing the differences in expected and perceived services, perceived service quality, satisfaction, and intentions to revisit and recommend the hospital to others between general and specialty hospitals. Data were collected using self-administered questionnaire from patients admitted to four study hospitals: two speciality and two general hospitals. The questionnaire was developed based on SERVQUAL to measure five dimensions of service quality. Four hundreds questionnaires were distributed to inpatients or their guardians and 282 returned questionnaires were used in the analyses. The significance of the differences in study variables between specialty and general hospitals were tested by t-test and $x^2$-test. The factor analysis result confirmed the construct validity of 28 questions asked to measure service quality and resulted in four dimensions of service quality: reliability, assurance, tangible and empathy/responsiveness. Cronbach's Alpha ranged from .9013 to .9358, that confirmed the internal consistency of answers. The study results indicated that patients who used specialty hospitals had higher levels of expected and perceived service, a higher level of perceived service quality, and higher levels of service satisfaction than patients who used general hospitals. Percents of patients who had the intention to revisit the hospital and to recommend the hospital to others were higher among patients in specialty hospitals. The most frequent reason to choose the hospital was the excellence of doctors in both general(29.9%) and specialty(43.8%) hospitals, that was followed by convenient transportation(15.3%) and someone know works at the hospital(15.3%) in general hospitals and other's recommendation(14.6%), and nice amenities(13.1%) in specialty hospitals. Although there were no significant differences in clinical department, age, and sex of patients between general and specialty hospitals, patients who visited speciality hospitals had higher levels of education and income than their counter part in general hospitals. These results suggested that specialty hospitals performed better than general hospitals. Specialization could be a viable strategy to tide over recent financial difficulties experienced by hospitals, particularly small- and medium-sized hospitals.

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예비과학교사의 수업 실행에서 반성적 사고를 촉진하는 프로그램이 반성 분야와 반성 수준에 미치는 영향 (The Influence of Reflective Thinking Facilitation Program on Reflection Areas and Levels in Pre-Service Science Teachers' Teaching Practice)

  • 김현정;홍훈기;홍지혜
    • 한국과학교육학회지
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    • 제33권6호
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    • pp.1087-1102
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    • 2013
  • 본 연구에서는 예비과학교사들이 교육실습기간 중 수업 실행에서 보이는 반성의 분야와 수준에 대해 알아보았다. 모두 7명의 예비과학교사가 연구에 참여하였으며, 이 중 4명의 예비과학교사는 반성적 사고를 촉진할 수 있는 프로그램을 추가로 제공받았다. 예비과학교사들의 반성은 주로 수업 운영에 관련된 분야인 주의 집중 및 동기 유발 방식, 교수 활동에 대한 반성과 개선, 상호작용 등에서 나타났으며, 과학과 교육과정의 이해 및 재구성과 차시 예고에 대한 반성은 거의 이루어지지 않았다. 반성적 사고를 촉진하는 프로그램을 제공받은 예비과학교사들은 일반적인 교육실습 프로그램에 참여한 예비과학교사들에 비해 반성의 빈도가 높게 나타났다. 예비과학교사들이 반성을 보인 글들은 대부분 기술적 반성에 해당했으며, 반성적 사고를 촉진하는 프로그램을 제공받은 예비과학교사들은 기술적 반성 뿐 아니라 높은 수준의 반성인 대화적 반성도 많이 나타났다. 그러므로 사전 교육프로그램과 반성저널쓰기, 교사들의 수업평가 및 피드백은 예비과학교사들의 반성의 빈도와 수준을 높이는 것으로 보인다.

학교급식의 위생안전성에 대한 학부모의 지식, 태도 및 행동에 관한 연구 -제1보 (Studies on the Knowledge, Attitudes, and Behavior of Mothers Toward Food Hygiene and Safety of School Food-Service Programs - part 1)

  • 김종규
    • 한국식품위생안전성학회지
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    • 제19권1호
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    • pp.38-48
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    • 2004
  • 본 연구는 학교급식의 위생안전성관리에 대한 학부모의 지식, 태도 및 행동 수준과 이에 미치는 요인을 알아보고자 수행되었다. 1개 도지역에서 직영급식을 실시하는 초등학교에 다니는 학생의 어머니를 무작위로 추출하였으며, 미리 개발된 설문지에 의하여 2001년 4월부터 5월 사이에 조사를 실시하였다. 설문조사는 응답자의 자기기입식으로 수행하였으며 응답자 301명의 자료를 통계적으로 분석하였다. 응답자의 점수에서 전반적으로 행동 수준(평균 2.89 점)은 지식 수준(평균 4.48점)이나 태도 수준(평균 4.34점)에 비하여 유의하게 낮았다(p〈0.05). 또 5개 범주(식품안전성관리, 종사자개인위생관리, 시설ㆍ설비ㆍ기구위생관리, 폐기물관리 및 기록유지관리)에서도 모두 그러한 경향을 보였다. 로지스틱 회귀분석 결과 응답자의 학교급식의 위생안전성관리에 대한 지식과 태도에 영향을 미치는 요인으로는 교육 수준이 비교적 많이 제시되었으나, 행동에 영향을 미치는 요인으로는 학교급식활동 참여 여부가 가장 많이 제시되었다. Pearson 상관분석 결과, 응답자의 지식과 태도 사이에 유의한 상관관계가 관찰되었다(r=0.61404, p〈0.0()1). 이러한 결과는 응답자의 지식과 태도는 양호한 수준이나 지식과 행동 및 태도와 행동 사이에는 큰 격차가 있음들 제시한다. 학부모의 학교급식의 위생안전성관리에 대한 행동 수준을 향상시키기고 또한 이러한 격차를 줄이기 위해서는 학교급식참여 프로그램을 강화 및 개발할 필요가 있다.

만성폐쇄성폐질환을 동반한 광물성분진 노출 이직근로자의 철 결핍 (Iron deficiency in Retired Workers exposed to Mineral dust with Chronic Obstructive Pulmonary Disease)

  • 이종성;신재훈;백진이;정지영;김형근;최병순
    • 한국산업보건학회지
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    • 제29권1호
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    • pp.42-49
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    • 2019
  • Objective: Chronic obstructive pulmonary disease(COPD) is characterized by persistent airflow limitations associated with chronic inflammatory response due to noxious particles or gases in the lung. Iron deficiency is associated with chronic inflammation, such as COPD. The aim of this study was to evaluate the relationship among iron deficiency, iron homeostasis, and inflammation in retired miners with COPD. Methods: The serum levels of ferritin, soluble transferrin receptor(sTfR), and transferrin saturation(TSat) as biomarkers for iron deficiency and high-sensitivity C-reactive protein(hsCRP) as a biomarker for inflammation and hepcidin as a biomarker for iron homeostasis were measured in 93 male subjects. Iron deficiency was defined as any one or more of (1) sTfR>28.1 nmol/L, (2) TSat<16%, and (3) ferritin< $12{\mu}g/L$. Results: Iron deficiency was found 28% of the study subjects. Median levels of serum hsCRP was significantly increased related to airflow limitation of COPD(GOLD 1, $0.09{\mu}g/dL$ vs. GOLD 2, $0.17{\mu}g/dL$ vs. GOLD $3{\leq}$, $0.30{\mu}g/dL$, p=0.010), and was positively correlated with hepcidin(p=0.009). Mean level of serum hepcidin was lower in COPD subjects with iron deficiency(p=0.004) and serum levels of hepcidin was negatively correlated with %$FEV_1$ predicted(p=0.030). Conclusions: These results suggest that high serum levels of hepcidin are related to severe airflow limitation or inflammation and can decrease iron availability, regardless of iron status.

유아교육기관의 급식 기호도 및 만족도에 관한 연구 (Satisfaction and Preference with Meal Service of Child Education Center)

  • 김선현;박금순
    • 동아시아식생활학회지
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    • 제21권6호
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    • pp.924-933
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    • 2011
  • The purpose of this study was to investigate meal service conditions in child education centers as well as the satisfaction and preference levels of preschoolers. Preschoolers' menu preferences for bab, miyeokguk, baechu-kimch, jajangmyeon, and yogurt were all high. There were also high preferences for jjim, jorim, bbokkum, and tugim. Attention articles meal service strong concern for check family communication tools, and parents had passive for frequency of giving parent's opinion. The variables that influence on importance to meal service were purchased a fresh groceries, balance nourishment for preschooler and meal service menu for kid's health promotion when ranked. The variables that influence on satisfaction to meal service were hygiene education, mealtime and place, equipped with a sanitary feeding facilities and purchased a fresh groceries when ranked.

Joint Power and Rate Control for QoS Guarantees in Infrastructure-based Multi-hop Wireless Network using Goal Programming

  • Torregoza, John Paul;Choi, Myeong-Gil;Hwang, Won-Joo
    • 한국멀티미디어학회논문지
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    • 제11권12호
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    • pp.1730-1738
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    • 2008
  • Quality of Service (QoS) Guarantees grant ways for service providers to establish service differentiation among subscribers. On the other hand, service subscribers are also assured the level of service they paid for. In addition, the efficient level of service quality can be selected according to the subscribers' needs thus ensuring efficient use of available bandwidth. While network utility optimization techniques assure certain QoS metrics, a number of situations exist where some QoS goals are not met. The optimality of the network parameters is not mandatory to guarantee specified QoS levels. This paper proposes a joint data rate and power control scheme that guarantees service contract QoS level to a subscriber using Goal Programming. In using goal programming, this paper focuses on finding the range of feasible solutions as opposed to solving for the optimal. In addition, in case no feasible solution is found, an acceptable compromised solution is solved.

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국적선사와 외국적선사의 물류서비스 속성과 역량에 관한 비교 연구 (A Comparison Study between Korean and Foreign Shipping Lines on Logistics Service Attributes and Capability)

  • 이상윤;고현정
    • 한국항만경제학회:학술대회논문집
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    • 한국항만경제학회 2006년도 국제학술대회
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    • pp.291-309
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    • 2006
  • In order to obtain and maintain competitive advantage, under rapidly changing maritime environment, liners should make efforts to reinforce their logistics service capabilities. Most of all, for this, shipping lines should accurately recognize and evaluate their logistics service attributes. In the present research, various logistics service attributes for ocean carriers were selected from previous studies and the observed data for 6 main service attributes were collected through a questionnaire survey to 31 maritime experts. Moreover, shipping lines' relative logistics service capabilities were measured by an additional survey process. The comparative gravity between core evaluation factors were measured by AHP technique and the relative capability levels of 2 Korean liners and 5 foreign shipping companies were assessed by utilizing a fuzzy model. The empirical result presents that Korean liners are superior at customer service capability but inferior at freight rate competitiveness. This research shows that Korean liners are ranked at high position for overall logistics service capabilities and focusing on the differentiation strategy but not on the cost related strategy.

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베이커리 소비자의 특성 및 구매행동에 따른 선택속성 차이 (Difference in Bakery Choice Attributes according to Consumers' Characteristics and Purchasing Behavior)

  • 류시현;김성옥;석승연
    • 한국식생활문화학회지
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    • 제26권6호
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    • pp.673-681
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    • 2011
  • The purpose of this study was to analyze the difference in bakery choice attributes according to consumers' general characteristics and purchasing behavior. Among 350 questionnaires distributed to bakery consumers, 277 complete questionnaires (79.1%) were analyzed. Bakery choice attributes were classified into five factors: "environment and image", "bakery product features", "location", "employee service", and "price and sales promotion"; the mean scores of these factors' importance levels were 3.59, 3.58, 3.49, 3.36, and 3.00, respectively. Males considered 'employee service' factor significantly more than did females. Further, the importance level of 'employee service' factor was significantly greater as consumer's age increased. The importance levels of 'bakery product features' and 'employee service' factors were considered significantly more by consumers who spent KRW10,000-15,000 than those who spent KRW5,000 or less. 'Price and sales promotion' was considered to be more important by consumers who obtained information from the Internet than from the TV and radio. 'Location' factor was considered to be more significant as purchasing frequency increased. Such differences in importance level of bakery choice attributes according to consumers' gender, age, job, and purchasing behavior should be considered and applied to the development of marketing strategies targeted at consumers.

정신과 외래환자들의 의료이용에 관한 연구 (The Utilization of Health Service by Psychiatric Outpatients)

  • 김채봉;황성완
    • 보건의료산업학회지
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    • 제6권1호
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    • pp.77-86
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    • 2012
  • Objective of the study represents experiences of medical utilization of Psychiatric Outpatients. This research draws on information obtained from the 2008 National-wide sampling study of the Korean Healthcare Panel(KHP) conducted. The results of our study suggest the significance of variables such as the gender(p<.001) in the social demographical characteristics, the medical security type(p<.016), medical institution utilization(p<.012) treatment type(p<.004) in the utilization factors. In the case of medical utilization cost, the financial support factor(p<.018) showed a significant relationship. Depending on the particularities of gender, medical security type, financial support, medical institution utilization, treatment type were determined through a multiple logistics regression analysis. Gender showed that, among Psychiatric outpatient age of 30-59 level was 5.358 times and 60 years and older, their the second medical examination level was 4.490 times higher than Psychiatric outpatients under the age of 29. Health insurance type showed for the others medical allowance was 6.712 times higher than job health insurance and the other treatment was 0.395 times lower than drug treatment. Psychiatric outpatients utilization are rooted in the thoughts and factor levels of the Psychiatric patients and must be understood from the Psychiatric outpatients's perspective. The point is not only to gauge the patients research during Psychiatric medical utilization. The important of social community mental healthcare services levels goes beyond the goal of enhancing healthcare.