• Title/Summary/Keyword: Service Implementation

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An Exploratory Case Study on the Implementation of IT Infrastructure Library(ITIL) Service Management System (IT Infrastructure Library(ITIL) 서비스관리 시스템 구축과 효과에 관한 탐색적 사례연구)

  • An, Joon-M.;Hahm, Yu-Kun;Kim, Hyun-Myung
    • Journal of Information Technology Applications and Management
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    • v.15 no.4
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    • pp.1-20
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    • 2008
  • Increasing number of corporations applies IT service management systems to optimize IT service delivery and support processes. For this reason, implementation experiences and effect of IT service management system are growing concerns for IT managers and researchers. This case study analyzes implementation experiences on an ITIL based service management systems in an medium sized corporation. The exploratory case analysis revealed that systems and service quality were improved from the implementation. This study will contribute to the successful implementation of IT service management system and developing a research model of IT service management process.

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Effects of HACCP System Implementation on Medicine Use and Productivity of Swine Farms in Korea

  • Cho, Jea-Jin;Baek, Seung-Hee;Lim, Dong-Gyun;Pyo, Su-Il;Lee, Won-Cheol;Nam, In-Sik
    • Food Science of Animal Resources
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    • v.30 no.3
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    • pp.392-396
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    • 2010
  • This study was conducted to examine the effect of HACCP implementation on the cost of medicine use, antibiotic utilization, and productivity of swine in Korea. Data were collected from forty-five swine farms before and after implementation of a HACCP system. The cost of medicine used, the number of different antibiotics used and the number of feeds containing antibiotic supplements added at the feed company tended to be lower (p>0.05) after HACCP implementation. Additionally, the number of feeds containing antibiotics supplemented at the farm was significantly lower after HACCP implementation (p<0.05). Moreover, the number of piglets born per sow per year and pigs marketed per sow per year were higher after HACCP implementation (22.0, 20.0) than before HACCP implementation (20.4, 18.9). These results suggest that implementation of HACCP systems on swine farms may provide beneficial effects such as reduction of medical expenses and improved productivity, as well as increased safety of livestock products for consumers.

Element Technologies for Implementation of Mobile Information Service (모바일 정보서비스 구현을 위한 요소기술)

  • Kim, Sung-Won
    • Journal of Information Management
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    • v.39 no.3
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    • pp.143-161
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    • 2008
  • As the need for immediate access to the required information has increased in today's busy daily life, information service providers' capability of providing service whenever and wherever possible has become a critical element of improving service quality. Naturally, the demand and supply for mobile information service has rapidly increased since it is an ultimate option of satisfying information needs without temporal and special constraints. This paper examines the issues of system implementation and information service provision using mobile communication network and mobile handset as a tool of information access. First, it examines overall conditions of mobile information service environment, and then explores the general components required for the implementation of mobile information service, including contents, network, platform, and use environment.

An Exploration on the Academic Research Areas for Service Business Area in the Perspective of Service Business Implementation (서비스 실행 관점에서의 서비스 비즈니스에 대한 학술적 연구 대상 영역의 탐색)

  • Ahn, Yeon S.
    • Journal of Service Research and Studies
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    • v.2 no.1
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    • pp.69-80
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    • 2012
  • The process and product types of the service business are various. Though the communication and sharing for learning about experience and knowledge are very important, but up to the present, the academic and systemic research have not been activated in this field. Recently, the demand and supply in the service business are growing rapidly, the related researches by the scientific and systemic approach are required. In this study, based on the research of Ostrom's team (2010) which described the category and suggestions on the service innovation issues, in the service implementation area, some research theme candidates, research trends, and examples are introduced. In service implementation area, three theme are introduced such as Effectively branding and selling services, Enhancing the service experience through co-creation, Measuring and optimizing the value of service. Finally to the service strategy, development and implementation planning scopes, the theme of leveraging technology to advance service can be applied commonly.

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A Study of Virtual Home Environment Implementation Scenario for Subscriber Privacy (가입자 정보보호를 위한 Virtual Home Environment 시나리오 보안 취약점 분석)

  • Jeong, Jong-Min;Lee, Goo-Yeon;Lee, Yong
    • Journal of Industrial Technology
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    • v.21 no.A
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    • pp.117-122
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    • 2001
  • Currently, the VHE (suggested for global roaming user to provide personal service environment) implementation scenario is being proposed to realize 3G network requirements. However, developing VHE scenarios are focused on signal flow between node and network, and network and network. this case may result in weakness to protect subscriber's privacy in 3G network which commonly uses visited network. In this paper, we reanalyze a several VHE implementation scenarios for user profile protection, indicate a problem concerning user privacy, and finally, design a procedure to cope with vulnerability in VHE implementation scenario.

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Internet Information Service using Telephony and Fax, ITC-CSCC’2000

  • Jang, Young-Gun;Cho, Kyoung-Hwan
    • Proceedings of the IEEK Conference
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    • 2000.07b
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    • pp.691-694
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    • 2000
  • This paper is addressed to Internet telephony based service implementation. It describes an implementation method which uses ARS as a gateway which combines Internet and traditional public switched telephone network for Internet information service using telephony and fax, is different to traditional Internet telephony which provide enhanced speech quality and low cost functionality. This method allows telephony and/or fax user to get Internet information without additional Internet bill, Internet infrastructure and low connection quality from low signal bandwidth connected him. Implemented system is useful to a special kind information service such as climate information of Korea etc and simpler than WAP based service as for wireless mobile telephony user. We implement job opportunity information and advertisement service supported by Home page of Choong Book Small & Medium Business Administration and e-mail service supported by Korean Society for Rehabilitation of persons with Disabilities to demonstrate the system ability. As a result of test implementation, this service system works good fur blind persons and graduated persons without job, is expected to apply for special Internet information provider via Voice and Fax.

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Implementation Strategies of Hair Salons for Mass Customization (미용실의 매스커스터마이제이션 실행 전략)

  • Kwon, Tae-Shin;Kim, Yong-Sook
    • Journal of the Korean Society of Costume
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    • v.59 no.1
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    • pp.146-158
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    • 2009
  • The purpose of this study was to identify hair salon's implementation strategies and current service condition for mass customization. The questionnaire was composed of 82 questions. 115 hair salon's directors were subjects of this study. The results were as follows: Hair salon's mass customization strategies were categorized into 6 factors such as staff's technique, communication service, electronic products, monetary support, man-to-man service, and dissatisfaction removal service. Hair salons were categorized into 2 groups of a high implementation group and a low implementation group. A high implementation group had a higher monthly sales and more regular customers and staff. The hair salons were franchises and were more spacious in the high group. They were located at fashion street, department store, or outlet mall, and offered fashionable hair styles. However, a low implementation group had a lower monthly sales and less regular customers and staffs. The size of hair salon was small in the low group. They were located in residential areas and offered basic hair styles.

Effects of HACCP System Implementation on Domestic Livestock Product Plants

  • Baek, Seung-Hee;Kang, Soo-Cheol;Lee, Won-Cheol;Nam, In-Sik
    • Food Science of Animal Resources
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    • v.32 no.2
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    • pp.168-173
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    • 2012
  • The objective of this study was to investigate the problems and benefits associated with the implementation of HACCP on livestock product of plants in Korea. The survey was carried out by randomly selecting 115 HACCP accredited meat processing plants, all across the country. A total of 105 complete responses were selected for analysis. The results were as follows: approximately 60% of the respondents employed less than twenty workers. The average period of operating HACCP system was 3.4 years. The respondents replied that the major incentive to implement the HACCP system was to improve hygiene management ability. More than half of the respondents (59.05%) claimed that the implementation of the HACCP system cost less than 400 million won, and the highest investment in terms of cost was the freezer/refrigerator. In the preparation period taken to implement the HACCP system, the 6-12 mon category had the highest percentage (55.24%). Most respondents replied that there was an increase in the customer satisfaction, plant image and turnover, after HACCP implementation (p<0.05). A total of 98.09% of respondents had the opinion that their plant workers had improved in their understanding of food hygiene by HACCP implementation (p<0.05). Approximately 79% of respondents indicated that customer complaints decreased, as a result of HACCP implementation.

An Implementation and Performance Analysis of a CORBA Compliant Reflective Memory based Real-Time Communication Service (반영 메모리 기반 코바 실시간 통신 서비스 구현 및 성능 분석)

  • 최영근;정선태
    • 제어로봇시스템학회:학술대회논문집
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    • 2000.10a
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    • pp.32-32
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    • 2000
  • We present CReMeS, a CORBA-compliant design and implementation of a new real-time communication service. It provide for of a new real-time communication service. It provide for efficient, predictable, and scalable communication between information producers and consumers. Experimental results demonstrate that CReMeS can achieve better performance, predictability and scalability than a Real-Time implementaion of the CORBA Event Service.

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u-City service Model based on Implementation and Adaptability

  • Lee, Yeon-Ho;Ko, Seong-Sun;Lee, Nam-Yong;Kim, Jong-Bae
    • Journal of information and communication convergence engineering
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    • v.8 no.3
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    • pp.251-257
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    • 2010
  • The realization of u-City is coming near in some local governments by applying various city services, namely, u-City services to the city construction field to improve competitiveness of the city. But it is a reality that some local governments are experiencing many trial and errors in application of the u-City service in addition to the problem posing that the u-City service is not considering characteristics of development or application environment of an individual city. The present research proposes a service model for on-site application of the u-City service to solve this problem. The proposed model suggests a method for specifically conceptualizing and objectifying the on-site application that the existing concept-oriented model or an architecture-oriented model, etc. didn't provide. The verification system on effectiveness or effects of the u-City service model to remove ambiguity on the u-City service especially. The verification system of the u-City service model grasps the technology, function, procedure and target, etc. that the u-City service contains, evaluates whether the model satisfies conditions that the model should have, and secures objectivity and predictability of the u-City service model through confirmation on propriety, implementation and effectiveness, etc.