• Title/Summary/Keyword: Service Differentiation

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Moderate Effect of Cost Leadership and Differentiation Strategies on Relationship betweeen Service Innovation and Service Performance (중국 서비스 업체의 서비스 혁신이 성과에 미치는 영향에 대한 원가우위 전략과 차별화 전략의 조절효과)

  • Kim, Yeonggil;Park, Jeong Soo;Kim, Youn Sung
    • Journal of Service Research and Studies
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    • v.7 no.2
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    • pp.43-51
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    • 2017
  • The first goal of this study is to confirm validity and reliability of service innovation and service performance concepts in Chinese service industry and to verify positive relationship between the two concepts empirically. Furthermore, as the second goal of this study, we tried to check if cost leadership strategy and differentiation strategy have positive moderate effect on the relationship. Based on the results of survey on 203 Chinese service companies, we verified that service innovation and service performance are valid concepts and that the former has positive effect on the latter and, additionally, differentiation strategy, not cost leadership, showed positive moderate effect on that relationship.

The Effect of Organization Culture and Leadership on Competitive Advantage in Food Service Companies (외식기업 문화와 리더십이 경쟁 우위에 미치는 영향)

  • Yoo, Taek-Yong;Heo, Jun
    • Culinary science and hospitality research
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    • v.14 no.4
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    • pp.415-426
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    • 2008
  • In order to cope with the severe business environment and possess the competitive advantage in the food service industry, the effect of organization culture and leadership on competitive advantage in food service companies was investigated. The friendly culture was regarded as important in relation between corporate culture and leadership. And the tendency to participate was shown to be highly correlated to leadership. Leadership and competitive advantage were influenced by the tendency to participate, differentiation and competence. The corporate culture and competitive advantage were affected by the friendly culture, differentiation and competence. Especially, the organization culture was more important than leadership. Therefore, it is necessary to execute the tendency to participate, differentiate products, service and management, and attract customers. And the maintenance of competitive power is required to develop a new product, evaluate customer satisfaction, and improve decision making, problem solving and crisis management.

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웹 페이지 방문 시간을 고려한 연관 규칙 탐색

  • Gang, Hyeong-Chang;Kim, Ik-Chan;Kim, Cheol-Su
    • Proceedings of the Korean Statistical Society Conference
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    • 2005.05a
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    • pp.263-269
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    • 2005
  • Users who use Web site wish to get information conveniently. To users who web site operators use Web site differentiation to provide done service pattern analysis by user do must. Association rule is one of data Mining techniques for pattern discovery. If search for pattern by user, differentiation by user done service offer can. Association rule search result that pattern by user can know, and considers web page visiting time for association rule search differentiation done web structure service and recommendation service possible.

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Asymptotic Analysis on Service Differentiation with Customer Arrival Information (고객 도착 정보를 이용한 서비스 차별화에 관한 점근적 분석)

  • Choi, Ki-Seok
    • Journal of the Korean Operations Research and Management Science Society
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    • v.33 no.2
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    • pp.115-135
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    • 2008
  • An interesting problem in capacitated supply chains is how to guarantee customer service levels with limited resources. One of the common approaches to solve the problem is differentiating service depending on customer classes. High-priority customers receive a better service at the cost of low-priority customers' service level. One of common criteria to determine a customer's priority in practice is whether he has made a reservation before arrival or not. Customers with a reservation usually receive service based on the time the reservation was made. We examine the effect this advance information of customer arrival has on customer service levels. We show the trade-offs between the leadtime and other system characteristics such as the proportion of high-priority customers. when the service level is high. We also suggest how to differentiate service using the asymptotic ratio of the service levels for both types of customers.

A Task Scheduling Strategy in Cloud Computing with Service Differentiation

  • Xue, Yuanzheng;Jin, Shunfu;Wang, Xiushuang
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.12 no.11
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    • pp.5269-5286
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    • 2018
  • Task scheduling is one of the key issues in improving system performance and optimizing resource management in cloud computing environment. In order to provide appropriate services for heterogeneous users, we propose a novel task scheduling strategy with service differentiation, in which the delay sensitive tasks are assigned to the rapid cloud with high-speed processing, whereas the fault sensitive tasks are assigned to the reliable cloud with service restoration. Considering that a user can receive service from either local SaaS (Software as a Service) servers or public IaaS (Infrastructure as a Service) cloud, we establish a hybrid queueing network based system model. With the assumption of Poisson arriving process, we analyze the system model in steady state. Moreover, we derive the performance measures in terms of average response time of the delay sensitive tasks and utilization of VMs (Virtual Machines) in reliable cloud. We provide experimental results to validate the proposed strategy and the system model. Furthermore, we investigate the Nash equilibrium behavior and the social optimization behavior of the delay sensitive tasks. Finally, we carry out an improved intelligent searching algorithm to obtain the optimal arrival rate of total tasks and present a pricing policy for the delay sensitive tasks.

Delay Fairness Using the Burst Assembly for Service Differentiation

  • Vo, Viet Minh Nhat;Le, Van Hoa;Le, Manh Thanh
    • ETRI Journal
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    • v.40 no.3
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    • pp.347-354
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    • 2018
  • Using various offset times to separate differential services is the most common form of service differentiation in optical burst switching networks. In this approach, a larger offset time is given to a higher priority burst, but it causes this burst to have a longer delay. One solution to this problem is to adjust the burst assembly time so that the buffering delay of the higher priority burst is always shorter than that of the lower priority burst. However, this adjustment causes another problem, called delay unfairness, for bursts with differential priorities that share the same path to their destination. This article proposes a new solution for delay fairness using the burst assembly.

Two-Stage Resource Allocation to Improve Utilization of Synchronous OFDM-PON Supporting Service Differentiation

  • Doo, Kyeong-Hwan;Bang, Junseong;Han, Man Soo;Lee, Jonghyun;Lee, Sangsoo
    • ETRI Journal
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    • v.37 no.4
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    • pp.657-666
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    • 2015
  • We propose a two-stage resource allocation algorithm for the high link utilization of an orthogonal frequency-division multiplexing passive optical network (OFDM-PON). An OFDM-PON is assumed to use a synchronous frame structure in supporting service differentiation. In distributing resources, the proposed algorithm first allocates a time window for each optical network unit (ONU), and then it arranges a subchannel, which is a group of subcarriers. This algorithm needs to satisfy two constraints. First, computations for the resource allocation should be done using a frame unit. Second, an ONU has to use a single subchannel to send upstream data for multiple services within a frame duration. We show through a computer simulation that the proposed algorithm improves the link utilization.

A method of isolation and characterization of canine endometrial-derived mesenchymal stem cells

  • Mi Kyung Park;Kun Ho Song
    • Korean Journal of Veterinary Service
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    • v.46 no.2
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    • pp.157-160
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    • 2023
  • Endometrial tissue is a known source of mesenchymal stem cells (MSCs). We isolated canine endometrial stem cells from canine endometrial tissues using an enzymatic method and confirmed the immunophenotype of mesenchymal stem cells and multilineage differentiation. Canine endometrial tissues were obtained from canine ovariohysterectomy surgery and isolated using 0.2% collagenase type I. We measured the immunophenotype of stem cells using flow cytometry. To confirm the differentiation ability, a trilineage differentiation assay was conducted. In this study, canine endometrialderived MSCs (cEM-MSCs) were isolated by enzyme treatment and showed a spindle-shaped morphology under a microscope. Moreover, cEM-MSCs showed a trilineage differentiation ability. In this study, the canine endometrium was a good source of MSCs.

Small and Medium-Sized Stores′ Competitive Strategies, Marketing Capabilities, and Retail Performance: Competing against Mass Merchandisers (대형할인점에 대응하는 중소 소매점의 경쟁전략, 마케팅 역량 그리고 소매성과)

  • 전달영;채명수
    • Journal of Distribution Research
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    • v.8 no.1
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    • pp.91-116
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    • 2003
  • This study empirically analyzes the relationships among small and medium-sized stores' competitive strategies, marketing capabilities, and retail performance to cope with hostile environments like mass merchandisers' threats. To accomplish the proposed research objectives, data were collected from 325 small and medium-sized stores scattered nationwide. Three types of competitive strategies were significantly classified as follows cost leadership, merchandise differentiation, and service differentiation. Also, several strategic groups such as doing-nothing type, service differentiation type, cost leadership type, and merchandiser differentiation type were recognized through the cluster analysis. The test results show that the small and medium-sized stores perceiving hostile environments less importantly marked the high retail performance among clusters like cost leadership type, merchandise differentiation type, and even doing-nothing type. On the other hand, the moderating effects resulted from the interaction between strategic groups and environmental hostility did not have significant influence on retail performance. Additionally, merchandise differentiation cluster obtains and accumulates marketing capability most efficiently and the cluster like cost leadership, service differentiation, and doing-nothing follows next in order. Finally, merchandise differentiation cluster shows the most highest retail performance among the clusters while there was no difference between cost leadership and service differentiation cluster in terms of retail performance.

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Structural Differentiation of Rural Service Industries in Korean Island Areas (읍·면급 섬지역 서비스산업의 구조적 분화)

  • Park, Yong-Jin;Choi, Soo-Myung;Cho, Eun-Jung
    • Journal of Korean Society of Rural Planning
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    • v.19 no.1
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    • pp.1-10
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    • 2013
  • By the continued island-mainland bridging works, increased consumer demand for seashore regions and fundamental improvement of accessibility to metropolitan areas, rural service industries in the island areas has been rapidly developed in the past decades, and also, their functions differentiated geographically. In most island areas, catering and accommodation sectors have been expanded, while traditional trading sector decreasing. And the dominant power of public sectors has been increased but private ones decreased. So, the overall development trends of service industries in island areas would be considered as unhealthy for rural economic sustainability. As a tentative solution, it may be proposed that through the functional specialization/differentiation and efficient linking/networking of rural service industries with multifunctionality of countryside capitals, their spatial cohesion would be strengthened.