• Journal of Korean Society for Quality Management
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• v.45 no.1
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• pp.11-24
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• 2017

Purpose: This study is on the priority for improving students satisfaction in university educational service. It explores the dimension of service quality and analyzes the relationship among quality elements, service satisfaction, and loyalty. Methods: This paper performs empirical studies by questionnaire survey. The Timko model is used for finding the degree of possible improvement of quality elements, and structural equation and regression models are used to analyze the effect of them on service satisfaction and loyalty. Also, explanatory factor analysis is used to investigate the quality determinants. Results: The quality dimension is composed of curriculum, employment support, interaction with outsiders, start-up support, learning support, counselling, and administration service. Curriculum, learning support, and administration service are positively correlated with service satisfaction, and service satisfaction has a positive effect on loyalty. Counselling service is an attractive element, and curriculum, start-up support, and learning support are indifferent elements. Conclusion: Comprehensive analysis shows that curriculum, academic advisor, and administration service have high priorities for improving educational service satisfaction.

• The Journal of Korean Association of Computer Education
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• v.6 no.4
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• pp.171-180
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• 2003

The recent paradigm of web-based teaching-learning is changing into a direction that analyzes the learning patterns of learners on the basis of learners' ability, aptitude, request, interest, learning history, activity profile, etc. and provides adaptive environment with individual learners The present study analyzed learners' learning patterns using data on learning activities and developed a personalization system that provides learning environment adapted to individual learners. This study customized in three aspects, which are recommendation of learning path, recommendation of interface and recommendation of interaction, through Web mining. The personalization system developed in this study was proved to be effective in improving individual learners' satisfaction with learning in Web-based teaching-learning environment.

• Korea Journal of Hospital Management
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• v.9 no.2
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• pp.1-22
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• 2004

This study was designed to suggest a learning organization in a medical center by examining the factors to influence effectiveness of the learning organization. We collected the data of 586 persons who participated once or more times in the learning organization managed from 2000 to 2002 by Y Medical Center located in Seoul, and included the data of 285 persons in the final analysis. The results of the study are summarized as follows. First, as the results of examining the regression coefficients to predict the effectiveness of and satisfaction with the learning organization through the learning level, learning method and learning organization constructing level as the general variables, the important influential factors were shown as follows: 1)knowledge creation, knowledge storing, private learning, organizational learning, and learning organization construction of occupational and human levels as the factors to predict the working competency; 2) learning organization construction of the human level as the factors to assume the duty satisfaction; 3) gender, working years, private learning, team learning and organizational construction level for the prediction of the organizational commitment; and 4) medical technical service, knowledge creation, organization learning, and constructing level of the environmental and human levels for the assumption of the satisfaction with experience in the learning organization. Based on the study results of the effects in managing the learning organization, we can conclude the followings. First, the members who are in various working positions and occupations need to continuously participate in the learning organization. Second, to raise the organizational outcome from the management of the learning organization, it is necessary to establish systematic concepts in the constituents of the organizational effectiveness such as working competency improvement, duty satisfaction and organizational commitment, and the experience satisfaction of the learning organization. Finally, the future of the organization depends on the learning competencies of the organization members. To continuously exist and develop the organization, the private learning of the organizational members should be constantly spread and shared over the organizational level, and the usual innovations such as repetitive and habitual organizational learning should be generally tried out throughout the whole field of the management.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.6 no.3
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• pp.869-885
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• 2012

The purpose of this study is to present innovative approaches for u-Learning environment in public education with Digital Textbook. The Korean Government has been making efforts to introduce the u-Learning environment to maximize the learning effect in public education with Digital Textbook. However, there are only a few studies that analyze the effectiveness of u-Learning environment and Digital Textbook. This paper reviews the current status of u-Learning environment in Korea and analyzes the satisfaction level with Digital Textbooks. The first survey regarding technological factors was collected from 197 students. The results of the survey revealed that the level of satisfaction has declined over a year. The weakness of the study is that the sample frame is insufficient and survey questions did not reflect diverse factors of learning effectiveness. To supplement these shortcomings, 2,226 students were asked about learning performance. The results of the survey showed that the satisfaction with Digital Textbooks is much higher than that of paper textbooks. However, this paper is limited to u-Learning environments in public education. Therefore, research needs to be improved by reflecting both public and private sectors of education in following studies. This paper suggests useful guidelines to educators in improving their u-Learning environment.

• Journal of Digital Convergence
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• v.17 no.5
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• pp.407-416
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• 2019

This study was to investigate the factors affecting the learning strategies of the students in the Department of Health Science. The data collection was conducted through a self-reporting questionnaire to 373 college students majoring in health and health care at two universities in J.do. and the collected data was analyzed using the SPSS/WIN 23.0 program. The study found that there were significant differences in learning strategies depending on Motive of application and major satisfaction level, and there were significant differences in academic stress with the grade, gender, Motive of application, major satisfaction, and academic self-efficiency, and self-directed learning depending on the grade, motive of application, and major satisfaction level. The results showed that the correlation between learning strategy and academic self-efficacy(r=.478, p<.001) and self-directed learning(r=645, p<.001), academic stress(r=-.193, p<.001). Self-directed learning(${\beta}=0.61$), major satisfaction (satisfaction) (${\beta}=0.31$), and major satisfaction (usually)(${\beta}=0.24$) affect the learning strategy, with 42.6% overall explanation. Based on the results of the study, the search for ways to improve major satisfaction levels and self-directed learning skills could have a positive impact on improving the learning strategy of college students in the health sector.

• Journal of Service Research and Studies
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• v.11 no.2
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• pp.37-66
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• 2021

This study aims to provide self-development opportunities to hair salons service workers through e-learning and provide the foundation of sustainable hair salons management by cultivating good talents to hair salons service business executives. In particular, the factors affecting e-learning achievement are identified according to learner characteristics to see whether these factors affect the satisfaction of e-learning learners and also affect the performance of management. The results of the study are summarized as follows. As a result of hypotheses testing on the relationship between e-learning learning environment and e-learning satisfaction, it was found that the higher the level of e-learning content quality is, the higher the satisfaction of e-learning is, the higher the satisfaction of e-learning is, and that the higher the quality level of the support infrastructure is, the higher the satisfaction of e-learning is. The results of the hypotheses testing on the moderating effect of learner factors showed that the influence of the quality of the support infrastructure on the e-learning satisfaction differs according to the level of the learner's goal consciousness. However, it was found that the influence of content quality on e-learning satisfaction according to the level of the learners goal awareness, the influence of content quality on e-learning satisfaction according to the level of the aggressiveness of the learners learning attitude, and the influence of the quality of the support infrastructure on the e-learning satisfaction according to the level of the aggressiveness of learners learning attitude were found to identically demonstrate no moderating effects. The results of hypotheses testing on the relationships among e-Learning performance show that the higher the satisfaction of e-learning was, the higher the customer orientation was, and the higher the satisfaction of e-learning was, the higher the contribution of management performance was, and the higher the customer orientation was, the higher the contribution of management performance was. The implications of this study are as follows. First, the actual path of realiting e-learning performance could be identified that is this study provided organizational decision makers involved in the hair salons service operations with practical guidance for the introduction and expansion of successful educational systems. Second, the e-learning environment derived from the theoretical background is different from the e-learning environment required by the learners.

• The Journal of the Convergence on Culture Technology
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• v.4 no.2
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• pp.17-25
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• 2018

The purpose of this study was to investigate the relationship among the variables and the influence of academic self-efficacy and self-directed learning ability on the life satisfaction of nursing students. Method : The participants were 340 nursing students in K city, who were surveyed between October 10 and October 17, 2017, using self-report questionnaire. Result: There were positive correlation between academic self-efficacy and self-directed learning ability life satisfaction for nursing students. The variables for life satisfaction addiction where "Self-directed learning ability" (${\beta}=.143$, p=.029) and "Class concentration" (${\beta}=.099$, p=.048), with a coefficient of determination ($R^2$) of 37.0%. Based on these results, it will be necessary to develop educational programs and strategies related with the self-directed learning ability and class concentration disposition to improve life satisfaction of nursing students.

• Management & Information Systems Review
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• v.31 no.4
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• pp.611-638
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• 2012

With recognition of the self-leadership and creative personality for developing student competitive capability, this study examines the relationships among self-leadership, creative personality, innovative behaviour and learning satisfaction based on survey data from university students. The main findings of the study are as follows: first, the study found that self-leadership was positively associated with creative personality while there was also a positive relationship between self-leadership and innovative behaviour as well as learning satisfaction. Second, the empirical analysis of the paper also shows that creative personality partially mediated the relationship of self-leadership and innovative behaviour, but not for the relationship between self-leadership and learning satisfaction. In addition, the hypothesis on the positive association between learning satisfaction and innovative behaviour was not supported. This paper contributes to our understanding of self-leadership and innovative behaviour research by expanding to university student context and highlighting the role of creative personality. This study proposes that developing the self-leadership and creative personality of student are required for better innovative behaviour and thereby, learning performance.

• Korean Medical Education Review
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• v.24 no.1
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• pp.56-62
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• 2022

Despite current regulations requiring social distancing due to coronavirus disease 2019, problem-based learning (PBL) requires student interaction to achieve common goals and enhance critical thinking and deep learning abilities. Social presence in the online education environment reduces both perceptions of physical distance and psychological distance in interactions. This study aimed to compare PBL activities between in-person and videoconferencing classes, and to investigate social presence and learning satisfaction in a videoconferencing PBL environment. The PBL consisted of six modules for both the first and second years of Chonnam National University Medical School. As social distancing was strengthened, the second class of the fifth module in both years was converted to an online format and the fifth module was excluded. The first four PBL modules were conducted as in-person classes, but the last PBL module was administered via videoconferencing. After the final PBL module, 100 (81.3%) first-year medical students and 90 (79.6%) second-year students were asked to complete a self-administered questionnaire on social presence and learning satisfaction. There were no significant differences in the small group activities of tutorial sessions between in-person and videoconferencing classes. In the online videoconferencing class, students who had favorable attitudes toward the tutors' social role and interactions with peers showed high satisfaction with their learning. In conclusion, online videoconferencing allows students to simultaneously perceive their interactions with others and social presence, even at a distance. Tutors can enhance a sense of online community and collaborative learning as facilitators of online PBL.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.15 no.8
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• pp.4942-4949
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• 2014

The aim of this study was to discover the effects of learners' perceived roles of a tutor on Problem-Based Learning (PBL) satisfaction. To this end, 100 students who took lessons with PBL in the department of nursing science were recruited and asked to fill out a survey. The data was collected and analyzed using the SPSS WIN 20.0 Program. The results show that there is relevance between the role of 'Stimulating integration of knowledge' and 'PBL satisfaction' among the four kinds of roles of a tutor, and the role of 'Stimulating integration of knowledge' influences on PBL satisfaction.