• Journal of East-West Nursing Research
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• v.11 no.1
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• pp.42-50
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• 2005

Purpose: The purpose this research was to provide with basic data in the control of the fatiguer found in the patients with fibromyalgia by analysing the factors that predict that. Method: At three university medical center, appointed 245 out-patients diagnosed of fibromyalgia according to the conditions by American College of Rheumatology (1990). The research instruments used in this study were graphic rating scale(Anxiety, sleep disturbance, pain, joint stiffness and depression), physical activity, the number of tender points, life satisfaction and Self-efficacy scale. In data analysis, SPSS 12.0 program was utilized and data were analyzed using descriptive statistics, Pearson's correlation coefficient and multiple regression. Result: The factors that predict the fatigue of patients with fibromyalgia were sleep disturbance, life satisfaction, pain, joint stiffness, illness duration, and anxiety which explained 50.1% of the fatigue. Conclusion: It has been confirmed that the regression equation model of this research may serve as a fatigue prediction factors in patients with fibromyalgia.

• Journal of the Ergonomics Society of Korea
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• v.24 no.1
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• pp.47-53
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• 2005

The purpose of this study was to evaluate performance and subjective satisfaction of mobile phone's interface elements considering the elderly users. First, mobile phone's interface elements were outlined recent foreign and domestic studies. Then, final three mobile phone's interface elements were determined by expert rating, AHP analysis, and questionnaire analysis. Objective and subjective measures were then used to determine the effects of several specific design parameters and aging differences on performance of mobile phones. In this experiment, 38 subjects and 4 independent variables were used to measure task completion time and user's subjective satisfaction. The statistical analyses indicated significant aging differences between older people and younger people in terms of keypad type and bell sound level in performance. Significant aging differences were also found for user subjective satisfaction. It is suggested that some major results from this study be used to develop mobile phone design guidelines that are more usable and accessible for most users, particularly for older users.

• Journal of Distribution Science
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• v.15 no.2
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• pp.111-120
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• 2017

Purpose - Service employees who work at airline check-in counters in airport are typically employed to undergo emotional labor. Emotional labor of airport service employees is an important managerial issue that must be solved. This study attempts to examine the underlying mechanism of emotional labor on turnover intention. It focuses on the consequences of emotional labor of service employees. The purpose of this study is to examine and empirically test how the two-types of emotional labor(deep-acting & surface-acting) of service employees differently affect the level of their job satisfaction and job stress. It also investigates the relationship between job satisfaction, job stress, and turnover intention. For this purpose, first, this study identified the structural relationship between emotional labor, job satisfaction, job stress, and turnover intention. Second, it investigated the mediating effects of job satisfaction between deep-acting and turnover intention. Research design, data, and methodology - To empirically test these structural relationships among research variables, data were collected by a interview from service manager of domestic airline companies and survey from 179 service employees who are working at single domestic airline check-in counters in airports in Korea using a self-rating questionnaire with total 19 items dealing with emotional labor, job satisfaction, job stress, and turnover intention. To test the research hypotheses, collected data were analyzed by confirmatory factor analysis (CFA) and structure equation model (SEM). Results - This study obtains meaningful research results. The results from this study are as follows. First, deep-acting has a positive effect on job satisfaction, whereas, deep-acting has a negative effect on job satisfaction. Second, surface-acting has a positive effect on job stress, whereas, the effects of surface-acting on job satisfaction did not show statistically significant result. Also, job satisfaction has partial mediating roles to the relationship between deep-acting and turnover intention. Conclusions - Based on the results of this empirical study, emotional labor of service employees is one of the key factors influencing their job satisfaction and job stress. In particular, deep-acting is the important factor in emotional labor to increase job satisfaction and reduce job stress. Finally, theoretical, managerial implications, and research limitations are mentioned in discussion parts.

• Journal of Families and Better Life
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• v.23 no.1 s.73
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• pp.139-149
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• 2005

This study is to compare the quality of child care centers in Sweden and Korea and the mothers' satisfaction of each center. In this study, the quality of 27 preschools in Sweden and 24 child care centers was evaluated by external evaluator using the Early Childhood Environment Rating Scale (ECERS). A total of 436 Korean mothers and 197 Swedish mothers responded to the questionnaire regarding their satisfaction of their child's attending child care centers. The results show that the quality of Swedish preschool was significantly higher than Korean child care centers. The quality of Swedish preschools tended to be good whereas the quality of Korean child care centers was somewhat minimal. Specifically, the category of 'Furnishings and display for children' was the highest score in Swedish preschool, however, the category of 'Adult needs' was the highest score in Korean child care centers. The mothers' satisfaction of the centers was significantly different between two countries. The Swedish mothers were highly satisfied with the close location of preschool but Korean mothers were highly satisfied with the teachers of child care centers. However, both mothers in two countries were less likely satisfied with the facility equipments. The results were discussed in terms of cultural and child care program differences further.

• Research in Community and Public Health Nursing
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• v.17 no.1
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• pp.91-101
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• 2006

Purpose: This research is to know whether aroma foot massage has influence on the relief of anxiety and pain during colonoscopy under conscious sedation. Method: This research was designed as a quasi-experiment of non-equivalent control group pretest-posttest. Data were collected from April 1 2005 to August 30 2005. The subjects were divided into three groups (control group, foot massage group and aroma foot massage group) with 30 persons each. Anxiety was evaluated with Visual Analogue Scale (VAS), blood pressure and pulse. Pain response was measured with VAS and non-verbal pain behavior score. Sleep satisfaction was measured with a graphic rating scale. Data were analyzed through Chi-square test, t-test and repeated measure ANOVA. Results: Systolic blood pressure, pulse, subjective anxiety and pain scores from the aroma foot massage group decreased significantly. Sleep satisfaction score of the aroma foot massage group increased significantly. Diastolic blood pressure from the aroma foot massage group did not decrease. Conclusion: The results show that aroma foot massage with refined oils can increase sleep satisfaction and decrease anxiety and pain during colonoscopy under conscious sedation.

• The Journal of the Korea Contents Association
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• v.11 no.10
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• pp.108-114
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• 2011

The purpose of this research is to seek for improvements in the services provided by the Korean broadcasting services overseas that face stagnation in the industry. Therefore, the research bases its observation on analyzation of the influences the principal attributes of the broadcasting service contents has on the satisfaction of the overseas Korean viewers. This research classifies broadcasting services into three categories; degree of completion, effectiveness, and public interest. It further established such elements and the internal and external cognitive factors of broadcasting company as factors of direct influence on the level of satisfaction. This study suggests practical alternatives as solution through comparative analysis between the group with low viewer rating and the group with high viewer rating in accordance to the above mentioned research framework.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2001.10a
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• pp.31-34
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• 2001

The customer unsatisfaction in the new products exists, though the most of enterprises using QFD. It is mainly caused by the failure of corrective determination of technical importance rating(TIR). To derive the technical importance rating, the impact of the fulfillment of design requirements on the satisfaction of customer requirements must first be quantified. This has been accomplished through the use of a 1-3-9 or a 1-5-9 scale and ignored the peak of the house of quality(HOQ). In this paper we suggested the methodology reflecting effectiveness among engineering characteristics and adjusting the relationship strength between customer attribute(CA) and engineering characteristic (EC), by using limit probability and PCMR(pairwise comparison and median rank). With using this method, the determination of TIR would be more suitable for the voice of customers objectively. Here negative correlation is ignored.

• The Journal of the Acoustical Society of Korea
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• v.11 no.1
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• pp.14-21
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• 1992

In order to establish the speech transmission quality of networks, a series of subjective tests for loudness rating(LR) and sidetone masking rating(STMR) among transmission impairments were carried out. As a result of subjective tests, relationships of mean opinion score(MOS) with LR and STMR, respectively, were obtained. Also, we obtained the cumulative MOS characteristics which represent the percentage of scores that subjects voted. Thus it is easy to achieve a strategic objective of customer satisfaction for present networks and new services.

• Culinary science and hospitality research
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• v.6 no.1
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• pp.177-195
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• 2000

The purpose of this study is to examine two different types of meal experiences as the experimental factors and empirically incorporates a context specific approach into the measurement of bakery attractiveness. The study used frequency analysis to examine the demography of respondents, t-test to compare the importance rating of each attribute for its contribution to the selection of a bakery in terms of each type of meal, and anova analysis to compare the satisfaction rating of each attribute for its contribution to the selection of a bakery in the context of regular meal and a eating between meal The study indicated the implications of these findings concerning marketing and development initiatives to improve the physical and perceptual attractiveness of the bakerys.

• Journal of the Korean Dietetic Association
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• v.24 no.3
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• pp.212-230
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• 2018

The purpose of this study was to investigate the effects of job stress on job satisfaction according to interpersonal relationship type among school dieticians and nutrition teachers. The online survey was conducted from Oct. 26th to Nov. 7th, 2017 in 2,000 randomly selected dieticians and nutrition teachers in the capital area. A total of 453 collected questionnaires were used for analysis. SPSS v.21.0 Statistical Package Program was used for the statistical process. For the results regarding interpersonal relationship type of dieticians, open-type (73.3%) was the highest, followed by self-assertive-type (23.0%), isolated-type (2.6%), and careful-type (1.1%). Regarding overall job satisfaction, 'human relation' was the highest, followed by 'job itself', 'working environment', and 'personal rating & welfare system', in that order. According to interpersonal relationship type, in the case of 'open-type' or 'careful-type', job satisfaction was relatively high. Regarding overall job stress, 'job demand' was the highest, followed by 'lack of reward', 'organizational system', 'interpersonal conflict', 'occupational climate', 'job insecurity', and 'insufficient job control', in that order. In accordance with interpersonal relationship type, overall job stress index was high in terms of 'self-assertive-type' or 'careful-type'. For the results of analyzing the correlation between job satisfaction and job stress index, all areas showed statistically significant negative correlations. Multiple regression analysis was performed to study the effects of job stress on job satisfaction mediating interpersonal relationship type. Job stress had different effects on job satisfaction in terms of 'open-type' and 'self-assertive type'. In conclusion, different strategies are needed for dieticians with different interpersonal relationship types to improve job satisfaction and to reduce job stress.