• Title/Summary/Keyword: Satisfaction Model

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Effect of NFTM-TRIZ Model Based on Cooperative Learning on Creativity and Class Satisfaction (협동학습에 기반한 NFTM-TRIZ교수·학습모형 적용이 창의성과 수업만족도에 미치는 효과)

  • Yun, Il Lo;Kim, Bi Ryong;Lee, Kyu Nyo;Kim, So Yeon
    • 대한공업교육학회지
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    • v.45 no.1
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    • pp.20-41
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    • 2020
  • The purpose of this study is to explore ways to improve teaching and learning in specialized high schools by investigating the relationship between creativity and class satisfaction in classes using the NFTM-TRIZ model for specialized high school students. In order to achieve the purpose of the research, first, the differences between the applied effects, experiments, and control groups were analyzed when the NFTM-TRIZ model was applied. Second, when the NFTM-TRIZ model was applied, it was analyzed whether there was a significant difference in creativity and class satisfaction by group size. The conclusions of this study are as follows. First, as a result of comparing the preand post-tests of the experimental group and the control group applying the NFTM-TRIZ model through the t-test, the experimental group showed significant differences in creative spontaneity, identity, attachment, curiosity and class satisfaction. Second, in experimental groups with the NFTM-TRIZ model, the size of groups of 4 and 6, rather than the size of groups of 2, had positive effects on class satisfaction. Therefore, the NFTM-TRIZ model based on collaborative learning was effective as a teaching and learning method that promoted creativity and satisfaction of students in specialized high schools.

The Causal Relationships among Nurses' Perceived Autonomy, Job Satisfaction and Realated Variables (임상간호사의 자율성과 직무만족 관련요인의 인과관계 분석)

  • Lee, Sang-Mi
    • Journal of Korean Academy of Nursing Administration
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    • v.6 no.1
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    • pp.109-122
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    • 2000
  • The present study examined the causal relationships among nurses' perceived autonomy, job satisfaction, work environment (work overload, role conflict, situational support, head nurses' leadership), personal aspects(experiences, need for achievement, professional knowledge and skill) by constructing and testing a theoretical framework. Based on literature review nurses' perceived autonomy and job satisfaction were conceived of as outcomes of the interplay among work environment and personal characteristics. Work environment factors involved work overload, role conflict, situational support, and head nurses' leadership (task oriented leadership, relation oriented leadership). Personal charateristics included experiences, need for achievement, and professional knowledge and skill. Three large general hospital in Chonbuk were selected to participate. The total sample of 516 registered nurses represents a response rate of 92 percent. Data for this study was collected from July to September in 1998 by Questionnaire. Path analyses with LISREL 7.16 program were used to test the fit of the proposed conceptual model to the data and to examine the causal relationship among variables. The result showed that both the proposed model and the modified model fit the data excellently. It needs to be notified, however, that path analisis can not count measurement errors; measurement error can attenuate estimates of coefficient and explanatory power. Nevertheless the model revealed relatively high explanatory power. 42 percent of nurses' perceived autonomy was explained by predicted variables; 32 percent of nurses' job satisfaction was explained by by predicted variables. Tn predicting nurses' perceived autonomy the findings of this study clearly demonstrated the work overload might be the most important variable of all the antecedent variables. Head nurses' relation oriented leadership, situational supports, need for achievement, and role conflict were also found to be important determinants for nurses' perceived autonomy. As for the job satisfaction, role conflict, situational supports, need for the achievement, and head nurses' relation oriented leadership were in turn important predictors. Unexpectedly the result showed perceived autonomy have few influence on job satisfaction. The results were discussed, including directions for the future research and practical implication drawn from the research were suggested.

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"Word of Mouth" in the Chain Restaurant Industry (체인 레스토랑 산업에서 고객의 '구전 효과' 형성에 관한 연구)

  • Hyun, Sung-Hyup;Heo, Cindy Yoon-Joung
    • Journal of the East Asian Society of Dietary Life
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    • v.20 no.4
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    • pp.606-618
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    • 2010
  • The study investigated how 'word of mouth' originates in the chain restaurant industry. It has long been acknowledged that 'word of mouth' is a critical factor for the success of a restaurant business due to its targetability and cost effectiveness. A review of the literature revealed four antecedents of 'word of mouth': service quality, perceived value, satisfaction, and relationship quality. Based on the theoretical/empirical relationships between those constructs, a structural model composed of the hypotheses was proposed. The structural model was tested with data collected from 471 chain restaurant patrons. The structural equation modeling analysis revealed that five constructs in the proposed model are interrelated, and during this process, word of mouth is formed in the chain restaurant industry. A positive relationship between service quality and satisfaction (0.265, p<0.05), service quality and perceived value (0.831, p<0.05), service quality and relationship quality (0.465, p< 0.05), and service quality and WOM (0.263, p< 0.05) were found, indicating that service quality is a key prerequisite for word of mouth and other constructs proposed in the model. It was revealed that perceived value doe not have a direct impact on WOM formation (t=1.275, p=0.202), but a positive relationship between perceived value and satisfaction (0.293, p<0.05) and between satisfaction and WOM (0.627, p< 0.05) were found. Therefore, it was concluded that patrons' perceived value influences word of mouth formation, but that impact is mediated by satisfaction. During this process, relationship quality also plays a mediating role in generating word of mouth. Based on data analysis, theoretical/managerial implications are discussed.

Finding Smartphone's Factors which Affect Satisfaction or Dissatisfaction based on KANO Model (KANO 모델을 활용한 스마트폰의 만족 및 불만족 요인 분석)

  • Lee, Sang-Gun;Lee, Sin-Seok;Kang, Ju-Young
    • The Journal of Information Systems
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    • v.20 no.3
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    • pp.257-277
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    • 2011
  • The current study categorizes factors of smartphone into three, using KANO model: attractive factors which cause only product satisfaction, must-be factors for dissatisfaction, and one-dimensional factors for both. Based on it, it presents a new model for the effects that smartphone factors have on satisfaction or dissatisfaction. The purpose is to theoretically explain that smartphone factors on which companies and users place a high value can actually affect satisfaction or dissatisfaction. After choosing 15 factors out of 25 which had been selected through literature study, these were divided into attractive, must-be, and one-dimensional ones. 93 out of 109 questionnaires returned were used for analysis. After frequency analysis using SPSS were conducted on the surveys, the factors were grouped, based on KANO table. The grouping results are as follows. Attractive factors include 'expansion slots for external memory, battery desorption, brand awareness, mobile banking and internet telephony'. Must-be ones include 'multi-touch, information security, entertainment, information retrieval, location based service and SNS. Finally, 'screen visibility, size of internal memory, the amount of internal memory, battery life, and response to after-sales service' are classified as one-dimensional factors. A critical finding of this paper is that since the results are different depending on the operating system of smartphones, it must be taken into consideration in studies on smartphones. The wide and rapid spread of smartphones has changed people's lifestyle as well as business environment, which forces companies to compete with each other to adapt to the changed circumstances. In this competitive system, studies on smartphone factors of satisfaction and dissatisfaction are essential for firms to establish a new strategy. From this point of view, the present paper is expected to be a basic material for enterprises not only to develop goods and services that maximize customer satisfaction and minimize dissatisfaction, but also to establish the future business strategy.

The Effect of Community Capacity on Social Participation and Life Satisfaction - Moderating Effect of Region - (지역사회역량이 사회참여와 삶의 만족에 미치는 영향 - 지역의 조절효과 -)

  • Lee, Misook
    • Journal of Agricultural Extension & Community Development
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    • v.27 no.3
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    • pp.111-124
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    • 2020
  • This study begins with an interest in community capacity, the basis for mobilizing community action and the driving force of community development. The study aims to identify the structural equation model of community capacity, social participation, satisfaction in life, and the impact relationship and to verify the differences between urban and rural areas. The analysis data used the 2018Korean Social Integration Survey, which is the statistical data for national approval. The analysis method was performed by using SPSS was used to perform descriptive analysis and t-test, and the structural equation model. Multi-group analysis of AMOS was also performed to verify the research model. As the result of analysis, both the condition and status of community capacity and social participation, which are products of community capacity, showed a higher average of rural areas than urban areas. As a result of the analysis of the structural equation model between community capacity, social participation, and life satisfaction, differences between rural and urban groups were identified. In rural areas, both the capacity-condition and the capacity-status variables act as positive factors for social participation and life satisfaction, but in urban areas, the path of capacity-condition, social participation, capacity-status and life satisfaction was significant. On the other hand, social participation variables acted as a factor of direct and indirect negatively influence on life satisfaction. Therefore, it can be said that the quality of community capacity in rural areas is superior to that of urban areas.

A Study on the Effects of Perceived Service Quality in Korean Food Restaurants upon Customer Satisfaction and Behavioral Intention : Focused on the Mediating Roles of Trust (한식당의 인지된 서비스 품질이 고객 만족도 및 행동 의도에 미치는 영향 연구 : 신뢰의 매개 효과를 중심으로)

  • Jung, Hyo-Sun;Song, Min-Kyung;Lee, Sun-Lyung;Kang, Ok-Goo;Yoon, Hye-Hyun
    • Korean journal of food and cookery science
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    • v.25 no.5
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    • pp.545-556
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    • 2009
  • The purposes of this study were to understand the influence of perceived service quality in Korean food restaurants on customer satisfaction and behavioral intention and to empirically analyze whether trust plays a mediating role between both the relations of the perceived service quality and customer satisfaction and the perceived service quality and behavioral intention. Based on total 303 samples obtained from empirical research, this study reviewed the reliability and fitness of the research model and verified a total of 5 hypotheses using the Amos program. The hypothesized relationships in the model were tested simultaneously by using a structural equation model(SEM). The proposed model provided an adequate fit to the data, $X^2{_{(df131)}}$ = 536.566, p<.01, RMR .126, GFI .841, NFI .896, CFI .919, RMSEA .101. The SEM results showed that the perceived service quality(${\beta}$= .823, t = 9.392, p<.001) had a significant positive effect on trust had a significant positive effect on trust, and trust had a significant positive effect on customer satisfaction(${\beta}$ = .730, t = 14.202, p<.001) and behavioral intention(${\beta}$ = .239, t = 3.362, p<.001). Also, customer satisfaction had a significant positive effect on behavioral intention(${\beta}$ = .509, t = 6.978, p<.001). In addition, the effect of the perceived service quality in Korean food restaurants upon behavioral intention was found to be partially mediated by the trust.

Life satisfaction and self-esteem of children from low-income class : Testing mediation model of depression (저소득층 아동의 삶의 만족도와 자아존중감 : 우울의 매개효과 검증)

  • Hong, Yeonran;Jang, Gunja;Choi, Cheungsook
    • Journal of the Korean Data and Information Science Society
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    • v.27 no.1
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    • pp.179-189
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    • 2016
  • The purpose of this study was to investigate the mediating effect of depression on the relationship between self-esteem and life satisfaction of children from low-income class. The subjects were 385 children from low-income class in two municipalities. As research methods, frequency, descriptive, correlation statistical analysis using SPSS 20.0 program was conducted. The hypothesized model was tested using structural equation model to identify that model fits best to the collected data. The analysis indicates that depression had direct and negative effects on the life satisfaction. Depression mediates partially the relationship between self-esteem and life satisfaction. This study provides theoretical and practical implications for increasing self-esteem had positive effects on decreasing depression and pressing for improvement of life satisfaction level of children from low-income class.

Collaboration Orientation, Peer Support and the Mediating Effect of Use of E-collaboration on Research Performance and Satisfaction

  • Karna, Darshana;Ko, Ilsang
    • Asia pacific journal of information systems
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    • v.23 no.4
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    • pp.151-175
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    • 2013
  • This study investigates the potential components for academic research collaboration, and the factors that make it possible to achieve higher academic productivity. The components include collaboration factors and a collaboration model. We use two major collaboration factors to develop a framework for understanding the mechanisms that influence academic research collaborations: motivational factors and mediating factors. Motivational factors include self-motivation and trust whereas mediating factors are collaboration orientation and peer support. We analyze the effect for use of e-collaboration with research performance, reward, and satisfaction with e-research output. A survey of academicians was conducted, and by using the factor analysis and the structural equation model with SPSS 20 AMOS, we illustrate the possible influence of these factors on research performance and satisfaction. We discovered that both motivational and mediating factors play important roles on the success of academic research. This study offers several implications for academicians. We develop a parsimonious research model, which is related to e-collaboration in academic research. This unique model offers academicians to achieve good publication output from the research team. The motivational factor, self-motivation and trust, are important factors which has received positive impact of mediating factor collaboration orientation and peer support. Our research sheds light on the crucial factors for use of e-collaboration which offer the ultimate effect on performance and satisfaction with e-research output. Satisfaction motivates people to work more and more on the field of their interest, thereby influencing the performance of academicians. Rewards should be distributed according to performance of the individual, which will motivate the person to become more enthusiastic for his work of interest. Our evidence suggests that in understating the collaborative process, one must account for the context in which the collaboration occurs, the motivation of the collaborators, the scope and nature of the project, the roles and activities undertaken, and interpersonal processes such as trust. Researchers' motivations for engaging in collaboration were both instrumental and intrinsic.

A Study on Customer's Satisfaction and Economic Valuation Model of Information Analysis Report (정보분석 보고서의 이용자 만족도 및 경제적 가치평가 측정에 관한 연구)

  • Jeong, Yion-Il;Moon, Yeong-Ho;Bae, Sang-Jin;Kim, Yoon-Jong
    • Journal of Information Management
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    • v.36 no.3
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    • pp.167-182
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    • 2005
  • This study is to provide the customer's satisfaction and the economic evaluation model for the KISTI S&T Informaion Analysis Report with the results of the survey. Recently the important issue for the informaion analysis service is make policies that reflect the proper demand and satisfaction of customers. In this paper, we explain how the evaluate of information analysis service in the customer's satisfaction and the economic valuation model can be estimated using survey. In such a setting, the customer's satisfaction and the economic evaluation model are important methods for the reflection of monitored information in national scientific and technological policies.

The Longitudinal Causal Relationship between School Life Adjustment and Life Satisfaction Among Adolescents: The Application of Auto-Regressive Cross-Lagged Model

  • Kim, Kyung Ho
    • Journal of the Korea Society of Computer and Information
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    • v.26 no.4
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    • pp.181-188
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    • 2021
  • The purpose of the current study was to investigate the causal relationship between school life adjustment and life satisfaction among adolescents through longitudinal panel data. The current study analyzed the 1st through 7th wave data in the 4th grade panel of elementary school from the Korea Children and Youth Panel Survey (KCYPS). The research model was tested using auto-regressive cross-lagged model. The major results were as follows. First, adolescents' school life adjustment had a positive auto-regressive effect. Second, adolescents' life satisfaction had a positive auto-regressive effect. Third, adolescents' school life adjustment was a causal predictor of life satisfaction, but not vice versa. Finally, implications in terms of enhancing adolescents' school life adjustment and life satisfaction were also discussed.