• 한국정보시스템학회지:정보시스템연구
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• 제6권2호
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• pp.29-50
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• 1997

This paper addresses the issues of affecting factors to measure the satisfaction degree in PC communication utilizations. In order to develope an optimal model, we study appropriate affecting factors in PC communication utilizations through the focus group interviews with student users, and surveys the satisfaction levels that users have felt in services. Based on the optimal regression model, we suggest an appropriate satisfaction model in PC communication utilizations. That model shows that most users are interested in the A/S area for use. A/S factor is the most powerful one to the satisfaction model. Second one is usefulness, next is DB quality. But service-ability factor and convenience one are negative ones. Most users think that their factors are in the way of fluent communication. So to keep the competitiveness in the PC communication utilizations, the negative factors should be amended as soon as possible.

• 한국조리학회지
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• 제13권2호
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• pp.163-173
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• 2007

The purpose of this study is to measure the effects of behavioral intention. A total of 273 questionnaires were completed. The equation model was used to measure the causal effect. The results demonstrated that the confirmatory factor analysis model provided an excellent model fit. The comprehensive model yielded a significantly better fit to the data and accounted for a greater share of the variance in behavioral intentions than the five competing models. The effects of satisfaction, perceived value and service quality on behavioral intention were statistically significant. As expected, service quality and value had significant effects on satisfaction. Service quality and perceived sacrifice had significant effects on value. Moreover, service quality and value perceptions had an indirect influence on behavioral intentions. The overall findings offer strong empirical support for the intuitive notion that improving service quality can increase favorable behavioral intentions and decrease unfavorable intentions.

• Journal of Information Technology Applications and Management
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• 제17권2호
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• pp.175-185
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• 2010

The primary objective of this paper is to examine post acceptance behavior model in UCC services. Based on the relevant literature reviews, this study posits six characteristics, that is, expectation confirmation, perceived usefulness, perceived enjoyment, satisfaction, and continuance intention as key variables to describe the post acceptance behavior model in UCC services. Then we constructed a research model and hypotheses about relationship between these variables. A total 286 usable survey responses of UCC service users have been employed in the analysis. The empirical results of this study are summarized as follows. Firstly, expectation confirmation has a positive effect on the perceived usefulness, perceived enjoyment, and satisfaction. Secondly, perceived enjoyment has a positive effect on the satisfaction. Lastly, perceived usefulness, perceived enjoyment, and satisfaction have a positive effect on the continuance intention. These results will be helpful for the UCC services sector to further develop service delivery strategies for strengthening the ongoing relationship with customers. Finally, some possible limits of the present research and future directions for such research were discussed.

• 디지털융복합연구
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• 제6권2호
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• pp.145-155
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• 2008

The purpose of this research is to investigate the effects of the Cyber Home Learning Motivation Factors on its satisfaction and activation through surveying the actual conditions among the students present at a cyber home learning class. For this study, samples were collected around the end of a term from the students(300 in pilot test and 248 in main test) who were taking Cyber Home Lecture at high school level. Structural equation model by AMOS 5.0 was used to analyze the data. The result of our analysis is summarized as follows. First, the cyber home learning satisfaction has a positive effect on the cyber home learning activation. Second, the 4 factors of the cyber home learning motivation: relevancy, self-confidence and satisfaction has a positive effect on the cyber home learning satisfaction. But the factor 'attention' has no positive effect on the cyber home learning satisfaction. Therefore, the Good Cyber Home Learning Contents should provide the information quality which meets 3 conditions: relevancy, self-confidence and satisfaction.

• Educational Technology International
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• 제6권2호
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• pp.43-58
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• 2005

The purpose of this study was to investigate the impact of organizational learning culture on job satisfaction and organizational commitment. Two streams of scholarly work have provided the theoretical foundations for this study. The first stream comes from the literature on learning organization. The second stream of the theoretical foundation comes from an extensive literature on attitude-intention-behavior relationships. In addition, this study was tested three alternative models. Alternative model 1 employed job satisfaction as the mediating commitments variable between learning culture and organizational commitment. Alternative model 2 used organizational commitment as the mediating variable between learning culture and job satisfaction. Finally, alternative model 3 specified a direct impact of learning culture on both job satisfaction and organizational commitment, and reciprocal linkages between these two variables. The results of this study support the hypothesized relations among an organization's learning culture, job satisfaction, and organizational commitment. The findings of this study are various congruent with a widely accepted hypothesis that job satisfaction serves as an appraisal function in evaluating various work environments and determining emotional responses such as organizational commitment. Organizational learning culture is one of the important factors that organizations cannot overlook. Therefore, the findings of this study provide a new direction for researchers seeking to explain the complex relations among these central organizational variables.

• 산학경영연구
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• 제22권1호
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• pp.139-156
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• 2009

본 연구는 지역별로 차별적인 문화축제가 왕성하기 이루어지는 사회적 수요에 대응하여 문화 축제참가자의 만족과 재방문 관계를 규명하기 위하여 시도되었다. 본 연구는 기존의 연구설계와 차별적으로 측제참가자의 전반적인 만족도와 프로그램별 만족도를 측정하여 만족도 변수가 재방문 의사에 미치는 영향관계를 분석하였다. 연구결과, 모형 1은 각 프로그램별 만족도와 각 설명변수 중 축제 재방문 의사표명 결정인자를 도출하는 것이다. 분석결과 축제 재방문 의사결정인자로 작용하는 변수는 설명변수 중 프로그램 만족도, 방문횟수, 관람일수 등은 정의값을 보여 긍정적으로 작용하는 것으로 나타났다. 반면 소요시간은 거리마찰력의 작용으로 인하여 부의 값을 보여, 거리가 멀수록 축제 재방문 의사가 부정적으로 표출된다는 것을 보여 주었다. 모형 2는 종합적인 축제 만족도와 각 설명변수 중 축제 재방문 의사결정인자를 도출하는 모형이다. 분석결과 축제 재방문 의사결정인자로 작용하는 변수는 종합적인 축제 만족도, 출발지와 목적지간 소요시간, 방문횟수, 관람일수 등으로 나타났다. 모형 2는 모형 1과 동일하게 종합적인 축제 만족도, 방문횟수, 관람일수는 회귀계수값이 정의 값을 갖는 반면에 소요시간은 부의 값을 갖는 것으로 나타났다. 결론적으로 모형 1에 비하여 모형 2의 회귀계수값이 통계적으로 보다 유의한 것으로 보인다. 이러한 분석결과는 개별적인 프로그램 만족도를 바탕으로 만족도를 측정하는 방식과 더불어 종합적인 축제 만족도를 설명변수로 모형을 설정했을 경우, 종합적인 축제 만족도 측정이 보다 유용할 면이 있다는 것을 보여주고 있다. 그러나 축제관리가 축제의 본원적인 목적을 달성하기 위해서는 축제의 프로그램별 만족이 선행되어야만 한다는 점에 유의하여야 할 것이다.

• 대한가정학회지
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• 제23권1호
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• pp.71-85
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• 1985

The study attempts to explore factors which affect life satisfaction of the elderly, and thereby to identify the most efficient strategy to enhance their happiness and satisfaction with life by means of a family support system. Previous research suggests that the family is the main origin from which emotional and ecionomic satisfacton of the aged evolves, and satisfaction is facilitated by societal assistance for the family to financially support old persons. These theoretical antecedents are incorporated into a causal model for empirical verificatio. To this end, interviews were conducted in Seoul with 300 individuals who are 60 years old or over. The major findings of this study support the theoretical assertions of previous studies. They are summarized as follows : 1. Family solidarity is highly correlated with life satisfaction of the elderly. 2. Family solidarity is raised by the intensity of their social association, satisfaction with housing, and financial resources. 3. Eduation, income and marital status as exogenous variables do not directly affect life satisfaction and family solidarity, despite their strong overall correlation. Casual effects of each variable are linked to family solidarity and then to life satisfaction through a family support system for the elderly.

• 품질경영학회지
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• 제34권2호
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• pp.33-47
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• 2006

This study was designed to examine the casual relationships among trust evaluation factors, trust, customer satisfaction, and re-use intention in the P2P file sharing service. We applied structural equation model to test the hypotheses and research model. As a result of this study, trust evaluation factors affect trust and customer satisfaction and both of trust and customer satisfaction affect re-use intention respectively and significantly. Also trust affects customer satisfaction significantly. Specifically, trust was empirically confirmed as one of the important factors preceding customer satisfaction and re-use intetion in the P2P file sharing service. Therefore, this study shows that trust is important factor that P2P companies have to emphasize to raise user satisfaction and performance.

• Fashion, Industry and Education
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• 제16권2호
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• pp.17-29
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• 2018

In this study, it is explored whether teasing from parents and siblings about appearance of children affects body satisfaction and self-esteem of middle school students. A total of 594 adolescents participated in the survey and the causal model was tested with the data. In results, parents' and siblings' teasing was significantly correlated. Parents' and siblings' teasing significantly affected body satisfaction that showed a significant impact on self-esteem. In the mean comparison by gender, female adolescents suffered more from parents' as well as siblings' teasing on appearance than did male adolescents. Female adolescents indicated lower body satisfaction than male adolescents whereas no gender difference was found in self-esteem. In the multiple-model comparison, both the parents' and siblings' teasing about appearance affected body satisfaction of female adolescents while only siblings' teasing affected body satisfaction of male adolescents. The results indicate that female adolescents are more likely to be exposed to parents' and siblings' teasing about appearance at home than male adolescents, resulting in negative body satisfaction that is influencing self-esteem. The finding could be used as a basis for family education, calling for an attention to this issue.

• 디지털융복합연구
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• 제13권6호
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• pp.125-132
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• 2015

고객만족도조사에서 가중치를 어떠한 방법으로 산정할 것인지는 여러 가지 논점이 제기되고 있는 상황이다. 이에 본 연구는 최소제곱 회귀모형과 분위회귀모형의 회귀계수를 비교하여 분위별 만족도의 가중치가 어떻게 다른지 살펴보고, 분위별 회귀계수의 영향력 차이를 파악하기 위해 부트스트랩 검증을 실시하였다. 공개 소프트웨어인 R(Quantreg 패키지)을 이용하여 분석한 결과, 분위에 따라 만족도 요인의 영향력 크기는 차이가 있는 것으로 나타났고, 각 분위별 회귀계수는 통계적으로 유의한 차이가 있는 것으로 나타났다. 따라서 평균적인 집단의 특성을 제시하는 최소제곱 회귀모형보다 만족수준에 따른 고객집단 별로 만족요인의 영향력을 제시하는 분위회귀모형을 이용하는 것이 고객만족도를 위한 계량적 융합정책 설계에 기여를 할 것이다.