• 로봇학회논문지
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• 제18권2호
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• pp.216-224
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• 2023

Guide robots that provide services in public places have recently emerged as a non-face-to-face solution with the spread of COVID-19 and are growing. However, most guide robots provide only the same level of intelligence and the same interaction in different and changing environments. Therefore, its usefulness is limited and customers' interest is quickly lost. To solve this problem, it is necessary to develop social intelligence that can improve the robot's environment and situational awareness performance, and to continuously maintain customer interest by providing personalized and situational services. In this study, we developed guide robot services based on social HRI components that provides multi-modal context-aware. We evaluated service usefulness by measuring user satisfaction and frequency of use of the service through the survey. We analyzed the service quality attributes to identify the differentiating factors of guide robot based on social HRI components.

• 지역사회간호학회지
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• 제15권1호
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• pp.56-66
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• 2004

Objectives: The purpose of this study was to verify a change for family nursing phenomena and satisfaction of clients of vulnerable families in an urban community. Methods: The study subjects were 711 families, randomly selected, who had chronic diseases(arthritis diabetes, stroke, hypertension, mental disease, cancer, dementia) with basic social welfare services from the nation and had disabled persons in an urban community, South Korea. The instruments used were the family nursing phenomena in Korea by ICNP and client satisfaction. Client satisfaction consisted of client satisfaction on home visiting nurses(4 Likert scales) and home visiting services(3 Likert scales). Results: The average visiting number is 3.82. The service number of education and counseling is 3.16, patient and symptom management 3.08, assessment and diagnosis 3.08, test 2.02, medication service 1.71회, dressing 1.01, referral to social welfare institute 1.00회, referral to medical service institute 0.21. In both, pre home visiting and post home visiting, the highest rated phenomenon was the 'lack of social support system' and following that 'deficit of financial management skill and support'. 'lack of family interaction in community', and 'social isolation' 'unhealthy life style' and 'inadequate care management of sick member', in that order. The percentages of phenomena besides 'deficit of financial management skill and support' decreased. The satisfaction level of clients towards the nurses was 3.27 points on a scale of 4, and the nursing services was 2.70 points on a scale of 3. Conclusion: Home visiting nursing services should continue to provide comprehensive healthcare services and support for vulnerable families, in urban communities.

• 한국사회복지학
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• 제49권
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• pp.319-342
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• 2002

The nuclear family is no longer the typical Korean Family. In recent years, stepfamilies have been of the most rapidly growing family forms in Korea. Census Bureau data show that 5.9% of marriage were in 1980, 8.0% in 1990, 10.3% in 1995, 18.0% in 2000. Especially it is remarkable that women's remarriage have been increased. In spite of the fact, the stepfamily is not an urgent issue of social welfare in Korea. The stepfamily is more vulnerable than the first-marriage family in many reasons such as vague family rules, boundary ambiguity, and stepparent role ambiguity, which provides rationale for social welfare services. This study categorizes determinants of psychological distress in remarried mothers into individual, family, and environment level and tries to prove the relationships between psychological distress and determinants. Also, it explores the degree of psychological distress in remarried mothers using Zung's Self-Rating Depression Scale. The respondents of survey research are 62 cases. The result shows relatively severe level of depression among the subjects. 46.8% of them are clinically diagnosed as mild, moderate, severe depression. Our findings suggest that the variables of marriage satisfaction, ex-wife's remarriage, role strains, marriage experience, and income are significantly associated with the level of psychological distress in remarried mothers. The most powerful predictor of psychological distress is the variable of marriage satisfaction. According to the result, it is desperately needed to pay attention to social welfare services or programs for stepfamilies.

• 보건의료산업학회지
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• 제7권3호
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• pp.177-192
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• 2013

The present study investigated the effect of area-specific social networks on urban workers life satisfaction. For this, 356 adults over age 20 were interviewed from June 17th 2013 to June 29th 2013. The findings are as follows: First, the closeness of family network index demonstrates that participants with higher affective support have higher life satisfaction. In addition, stronger extended family network brings more life satisfaction and so does a bigger friendship network. Secondly, the extended family network explains 17.6% of the variance in social networks follows by family network, other network, and friendship network, respectively. The closeness variable of social networks yields statistical significance on all categories of networks. The affective support level in the closeness variable of social networks shows differences as well; family network positively associates with life satisfaction. The purposes of this research are to investigate the actual conditions of urban workers' life satisfaction and the influence of family, extended family, friendship, and other variables on life satisfaction. If social networks have an influence on life satisfaction, to find the domain of social networks that holds the most influences on life satisfaction is an important ground in the process of implementing regional welfare.

• 한국IT서비스학회지
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• 제20권2호
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• pp.147-166
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• 2021

As vehicle sharing service is being widely used in China. The sharing economy appeared to be a way to make people's lives more convenient and to utilize limited resources efficiently. Sharing economy companies have created an app to satisfy users' needs with providing more benefits. Although research on vehicle sharing services has been continuously conducted at the level of the sharing economy, there are not many empirical studies related to the perception of the sharing economy from the consumer's point of view. In this sense, this study considered the perceived relationship benefits (social benefits, economic benefits, psychological benefits, and functional benefits) of Didi chuxing service as the key independent variables influencing users' confirmation and satisfaction, And suggests that users' confirmation and satisfaction are the key determinants of Didi continuance intention . To test the proposed research model, this study conducted structural equation model using 268 data collected on the users who have experience of Didi service. According to the empirical analysis results, This study verifies that: First, social benefits, economic benefits, psychological benefits, and functional benefits are determinants of user's satisfaction. Second, expectation confirmation depends on economic benefits, psychological benefits, functional benefits and social influence, meanwhile, social benefit has no effect on expectation confirmation. Third, expectation confirmation is proved to be a positive predictor of users' satisfaction. Finally, this results indicate that continuous use intention is determined by users' satisfaction.

• 한국의료질향상학회지
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• 제19권2호
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• pp.80-88
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• 2013

Objectives: With the increase in the number of people who are marginalized in receiving medical services, the role of Seoul National University Hospital as a public hospital is being emphasized. However, many patients are either experiencing delays in receiving medical services or simply being left out as a result of the inaccessibility to the department of social work on part of both the patients and the medical staff. Methods: In order to increase consultation from other departments and the accessibility to the department of social work for the socially marginalized group through early consultation from other departments, the following steps were taken. First, an orientation program for novice medical residents led by clinical social worker was introduced/implemented. Second, posters and brochures on various financial aids programs were produced and distributed. Third, a system of early screening was built/constructed, and once a week rounds and early screening meeting were executed/carried out. Result: The department of social work's rate of consultation from other departments increased by 4.4% compared to last year, while it showed 61% increase for those wards that had an early screening meeting. In addition, the average time of consultation from other departments was reduced by 3.1 days, securing sufficient amount of time for clinical social work services, both in terms of quality and quantity. Conclusion: It is believed that the various promotional activities, along with the strengthening of accessibility to clinical social work services and early consultation on part of social disadvantaged/marginalized group, would undoubtedly help provide quality services to patients and increase their level of satisfaction. In this way, the wards can effectively reduce the number of unnecessary hospital stay days while the hospital can prevent the accumulation of outstanding bills/fees as well as contribute to the publicness of hospitals. The promotion of clinical social work programs in various ways are crucial to ensuring the satisfaction of patients and hospital staff.

• 가정과삶의질연구
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• 제21권2호
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• pp.117-130
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• 2003

This study was conducted to examine elderly users' satisfaction with welfare services and the environments of the senior citizen centers in mid-sized and small cities in Korea. Three hundred and two elderly users were surveyed for this study. Age and gender differences in the level of satisfaction were found. The male elderly users and older users were more satisfied with the education programs than the female and younger users. The elderly people who reside in single-family residences were more satisfied with the educational programs and part-time job opportunities offered at the center than the elderly users who were living in apartment buildings. This could be explained by the fact that dwellers of single housing had more freedom and more room for self-regulation in scheduling their program participation, whereas the apartment building residents had rarely experienced social exchanges with their neighbors. There were significant differences in satisfaction with the environments of the centers by gender, marital status, age, level of education, religion, and housing type. The group differences were explained by the abundance of community activities that are centered around younger and female participants. Based on these findings, it is suggested that more specialized educational and social programs should be developed for the younger users in their early 60s, that co-ed religious activities and hobby programs should be expanded, and that the home-visiting welfare staff should regularly provide the elderly users the information on programs and activities.

• 한국융합학회논문지
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• 제12권11호
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• pp.377-389
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• 2021

본 연구는 한국복지패널 데이터 15차년도 자료를 활용하여 중장년 장애인의 소득지위와 삶의 만족 사이에 우울과 사회적 지지가 매개효과를 가지는지 대해 분석하였다. 분석결과, 첫째, 중장년 장애인의 소득지위는 우울(B=.241, p<.001), 사회적 지지(B=-.167, p<.001) 및 삶의 만족(B=-.277, p<.001)에 직접적인 영향을 미치는 것으로 확인되었다. 둘째, 중장년 장애인의 소득지위가 삶의 만족 사이에 영향을 미치는 데 있어 우울과 사회적 지지의 매개효과가 검증되었다. 셋째, 중장년 장애인의 소득지위와 삶의 만족 사이에 우울과 사회적 지지가 다중매개효과를 가지는 것으로 확인되었다. 따라서 중장년 장애인에 대한 적정한 수준에서 생활이 가능하도록 지원하는 소득지원 체계가 마련되어야 할 것이다. 또한, 중장년 장애인의 삶의 만족을 높이기 위해 우울에 적극 대처할 수 있는 정신건강 지원 서비스 개입과 사회적 지지망의 확대가 필요하다.

• 정보관리학회지
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• 제29권1호
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• pp.279-302
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• 2012

본 연구의 목적은 우리나라 오픈액세스서비스에 대한 이용자의 만족도를 분석하여 향후 오픈액세스 활동의 활성화 및 발전방안 수립을 위한 전략과제를 도출하는 데 있다. 이를 위해 오픈액세스코리아 서비스의 이용자를 대상으로 만족도 조사를 실시하였다. 서비스별 품질을 나타내는 이용자의 만족도 지표는 해당 서비스에 대해 이용자들이 지각하는 품질을 측정할 수 있도록 설계하였으며, 품질지수, 만족지수, 성과지수로 구성되었다. 분석결과 사회적 품질, 사회적 만족 등의 항목은 상대적으로 높게 산출되어 국내 연구자들의 오픈액세스서비스에 대한 사회적 기여도 및 공익성 측면에서의 긍정적인 평가와 기대를 확인하였다. 반면, 서비스 과정품질 항목은 상대적으로 낮은 만족도를 보여주었으며 국내 오픈액세스 콘텐츠의 부족에 대한 의견이 다수 도출되어 국가 차원의 전략수립 시 콘텐츠 개발 및 확보 전략에 대한 고려가 중요함을 알 수 있었다. 또한 오픈액세스에 대한 정책적 지원, 오픈액세스 저널 출판 및 리포지터리 운영, 거버넌스체제 구축 및 오픈액세스 홍보활동을 통한 연구자들의 참여 유도, 글로벌 공조체제 구축 등이 전략과제로 제시되었다.

• 한국컴퓨터정보학회논문지
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• 제26권1호
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• pp.217-222
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• 2021

최근 온라인, 모바일, SNS플랫폼 등 디지털 기기를 이용한 상거래에 있어 사회간접자본으로서 온라인 거래의 신뢰와 기업 차원에서 기업 신뢰가 무엇보다 중요하다. 이에 본 연구에서는 한국소비자원의 소비자 정책지표의 데이터를 이용하여 디지털 소비여건 신뢰와 기업의 책임 신뢰가 정보통신 제품과 서비스의 만족도에 미치는 영향을 파악하였다. 분석 결과, 디지털 소비여건 신뢰와 기업의 책임 신뢰가 정보통신기기 만족도와 정보통신 서비스 만족도에 긍정적인 영향을 주는 것으로 나타났다. 또한 디지털 소비여건 신뢰보다 기업의 책임 신뢰가 정보통신기기 만족도와 정보통신 서비스 만족도에 더 큰 영향을 미치는 것으로 나타났다. 이러한 연구결과에 대한 이론적, 실무적 시사점과 향후 연구를 위한 제언 등을 제시하였다.