• 한국산업융합학회 논문집
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• 제10권4호
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• pp.291-298
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• 2007

In 1994, the house construction work was separated from design part to prevent incomplete work and to improve quality. During that time, the supervision in the house construction work has made a great development in the quantity phase, but there is no study case about the satisfaction degree of clients on the supervision job. This study presents the improvement schemes of the supervision job rationality, the revision of supervision system and supervisor's improved construction management ability. also, This paper aims at advancing our construction field and enhancing competitive power by seeking for solutions to problems and improving current system to a reasonable supervision in the house construction work comparing and analyzing by questionnaire in Taegu, Kyungbuk area. The further study will be needed about the whole Korean construction market.

• 대한임상검사과학회지
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• 제36권2호
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• pp.222-232
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• 2004

The sample collection room(SCR) will have much more influence than all the other departments for the improvement of hospital image, if anyone coming to the SCR in the hospital goes back with the perfect complacency and because most clients who have much stresses and fatigues pay a final visit to the SCR via receipt-diagnosis- acceptance process. SCR has improved its image for the purpose of gratifying clients, in order for clients to visit the hospital again, the quality improvement(QI) team in the Diagnosis Inspection Medical Department has come to a conclusion as follows. The degree of client gratification before improvement marks 65.9 point, but the degree after improvement was 74.2 point. Therefore, satisfaction has increased by 8.3 points. The degree of client gratification in groups before improvement marks (1) service parts-89.2 points (2) facilities and environments-49.1 point (3) toilet facilities-46.3 point. But its gratification after improvement marks (1) 92.5 point (2) 60.1 point (3) 61.0 point. Therefore the degree of satisfaction has increased by (1) 3.3 point, (2) 11.0 point, (3) 14.7 point. The progress of facility improvement plans and the exclusion of improvement on the facility contents in the hospital have made facilities and environments of SCR and toilet facilities to be poorly improved. Although service parts have a good mark, and the facilities and environments are not scoring well, the whole degree clients' gratification of SCR couldn't be helped by the low grade. Therefore the bottom line for the clients' gratification of SCR in the future is to ameliorate the facilities and environments. SCR will take the clients' gratification survey every year and if any items get low marks, that is, below 90 point throughout the survey, SCR will immediately starts the improvement work for the clients' gratification with operating the programs of controlling quality continually, and SCR should induce the operation of services, participating in the kind campaign drive for clients. So SCR will adopt the incentive system for the best staff members who perform these kinds of services.

• 가정과삶의질연구
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• 제15권1호
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• pp.129-146
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• 1997

The purpose of this paper was to discover the importance and degree of satisfaction toward medical service perceived by clients and analize some characteristics and any siginificant difference by deomographic and social variables. In addition the subjects were divided into groups(i. e. satisfied and dissatisfied groups) and tested significant difference between two groups, The results can be summerized as follows: 1,. While the importance of over attributes of medical services percevied by customs was higher the degree of satisfaction was relatively low. 2. According to our analysis the degree of satisfaction toward hospital facilities and staff appeared to have relatively have relatively heavy weights compared to total satisfaction scores. 3. As far customers' quality evaluation about medical service is concerned the importance and degree of satisfaction could not be discriminated by demographic variables except education and income level. 4. The discrepancy of satisfaction s ore between satisfied and dissatisfied group was the highest in hospital facilities compared to other three sectors.

• 지역사회간호학회지
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• 제10권2호
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• pp.422-434
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• 1999

The purpose of this study was to describe the degree of satisfaction at day care center's services and the degree of relationship between each service and overall satisfaction. The data collection was performed from July 1, 1999 to July 15, 1999. And total 199 elderly clients were interviewed in Koksung-kun. The results of the study is as follows: 1. The percentage of satisfactory response at transport service was 95.2%, food supply 94.3%, bath 93.2%, hair cutting 90.8%, physical therapy 90.2%, medical treatment 89.3%. And oriental medical treatment 82.0%. 2. For question of the degree of satifaction at day care service, the distribution of answer was 75.1% in exellent. 15.5% in good, 3.6% in moderate, 3.6% in poor, 2.1% in most poor. 3. The subjective satisfaction was not significantly different by sex, age, the presence or absence of religious, educational level, the presence or absence of family and economic level. 4. A significant association between the program satisfaction and the subjective satisfaction was observed: odds ratios were 26.9 in food supply, 26.4 in luncheon supply, 17.4 in bath, and 14.5 in hair cutting. The following is suggestion based on results of this study: A service program should be developed to fit conditions of rural elderies by specifically analyzing needs of the elderly.

• 한국IT서비스학회지
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• 제7권1호
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• pp.167-193
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• 2008

Clients' outsourcing strategies noted in the IT outsourcing literature generate varying levels of client dependence on vendors. This study investigates clients' efforts to mitigate such dependence by utilizing multiple vendors. We use the theoretical lenses of resource dependency and opportunism to study this phenomenon. Specifically. we consider degree of outsourcing, duration of contract, and externalization of control as strategic choices that engender vulnerabilities that clients seek to offset by using multiple vendors. This study then considers the basis of the outsourcing relationships, clients' satisfaction with the relationships. and clients' IT workforce size as conditions that induce clients' concerns about vendor opportunism. This study argues that these conditions can exacerbate clients' experience of vulnerability. further encouraging clients' use of multiple vendors. The research model developed is tested in a survey of firms in South Korea. Results suggest a strong impact of outsourcing strategic choices on the number of vendors used by clients. The anticipated moderating effects of opportunism were only weakly supported by the data though. Theoretical and practical implications of the results are considered and suggestions for future research are offered.

• 한국보건간호학회지
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• 제17권2호
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• pp.203-211
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• 2003

The purpose of this study was to investigate the degree of satisfaction in using rehabilitation exercise rooms in public health centers. A total of 100 subjects were participated in the study who were clients of rehabilitation exercise rooms in two public health centers in one city of Kyunggi Do, Korea. Data were collected from March 1 to 30, 2003 using questionnaire. The data were analyzed using SPSS/PC computer program. The result are as follows : 1. The mean age of subjects was 62.6 years old, and men constituted $67.0\%$ of the participants. Most participants $(64\%)$ were in the middle socioeconomic status, and $(65\%)$ of subjects was diagnosed as stroke. 2. Regarding the source of information about rehabilitation exercise room in public health center, $56.0\%$ obtain information from colleagues or neighbors, and for most participants the time required to travel to rehabilitation exercise room was less than 30min on foot. Among rehabilitation services, Taping therapy $(53.0\%)$ was most frequently used among participants, 3. Sum of all satisfaction score was $71.10(\pm6.60,\;range:\;1-90)$ showed higher level of satisfaction. Cost, reliability, and kindness were main factors that affect the degree of satisfaction among participants. 4. Twenty-four percent of the respondents utilized clinic services in the health centers, and $27.4\%$ stoped rehabilitation services from hospitals and/or clinics due to high cost. 5. In the use of rehabilitation exercise room was positively correlated to age (r=.214, p<0.05) and disease duration(r=.241. p<0.05).

• 한국융합학회논문지
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• 제12권1호
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• pp.231-242
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• 2021

본 연구는 사이버상담자의 심리스트레스, 공감피로 및 공감만족, 소진의 관계를 파악하여 소진을 예방하고 극복하기 위한 방안을 마련하고자 실시하였다. 현재 사이버상담자로 근무하고 있는 82명을 대상으로 설문을 실시하였고, 이들 중 5명을 선택하여 심층인터뷰를 실시하였다. 연구 결과 첫째, 사이버상담 경력에 따른 심리스트레스 공감피로, 공감만족, 소진의 차이는 공감만족과 소진에서 그룹간의 차이가 나타났다. 둘째, 심리스트레스, 공감피로, 공감만족, 소진간의 상관관계는 통계적으로 유의미하게 나타났다. 셋째, 소진에 영향을 미치는 정도를 알기 위해 다중회귀분석을 실시한 결과 공감피로와 공감만족이 소진에 미치는 변수로 나타냈다. 또한 사이버상담자들이 경험과 인식에 대해 심층 인터뷰를 실시하고 분석한 결과 사이버상담자의 특성에 대한 인식, 사이버상담자가 경험한 소진인식으로 크게 2개의 주제와 함께 5개 범주, 24개의 하위범주로 다양하게 나타났다. 설문지와 심층인터뷰 결과를 바탕으로 시사점과 제한점을 논의하였다.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제4권6호
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• pp.1237-1252
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• 2010

This paper proposes an intelligent technique for data sharing and event transition among personal devices including smart phones, laptops, and desktops. We implemented the PES (Personal Event Service) system that proactively executes appropriate tasks across multiple devices without explicit user requests by sharing the data used by the user and recognizing user intention based on the observed actions of the user for specific devices. The client module of PES installed on each device monitors the user actions and recognizes the intention of the user. The server provides data sharing and maintenance for clients. The connection between client and server is established by Java RMI (Remote Method Invocation). A series of experiments were performed to evaluate user satisfaction and system accuracy, and the results showed that the PES system can proactively provide appropriate, personalized services with a high degree of satisfaction to the user in an effective and efficient manner.

• 한국콘텐츠학회논문지
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• 제16권12호
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• pp.492-506
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• 2016

본 연구는 기업자원봉사자가 봉사활동을 수행한 다음에 보이는 차등적인 반응에 주목하여 어떤 요인이 차등적인 반응에 기여하는가를 밝히려는 목적으로 수행되었다. 자원봉사에 대한 긍정적 반응은 만족도와 기여도로, 부정적 반응은 소진으로 개념화하였다. 자원봉사에 대한 반응을 예측하는 요인으로 가족의 지지, 회사의 자원봉사 지원제도, 그리고 자원봉사현장에서의 다양한 인간관계의 영향력을 검증하였다. 250명의 기업자원봉사자를 표본으로 선정했으며 설문조사로 수집한 자료를 위계적 회귀분석을 통해 분석하였다. 분석결과 가족의 지지는 자원봉사에 대한 반응에 영향이 거의 없는 것으로 나타났지만 회사의 자원봉사지원 제도는 의미 있는 영향을 미치는 것으로 나타났다. 나아가 봉사현장에서의 봉사대상자와의 관계와 기관의 자원봉사 담당자와의 관계는 자원봉사만족도와 인지된 기여에 영향을 미치는 것으로 나타났다. 하지만 부정적 반응인 소진에는 아무런 영향을 미치지 않았다. 연구결과의 함축성으로 기업의 경우 기업자원봉사자를 적극적으로 동기화시키는 봉사지원제도를 개발하는 것이 필요하다. 비영리조직의 자원봉사관리자의 경우 자원봉사현장에서 발생하는 다양한 인간관계의 영향과 중요성을 인식한다면 기업자원봉사자의 만족도와 인지된 기여도를 높일 수 있을 것이다.

• 보건의료산업학회지
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• 제7권3호
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• pp.95-109
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• 2013

The objective of this study is to assess the utilization and satisfactions about public health centers in Korea. For the analysis, the study utilize the nationwide data of 229,229 person on '2010 Community Health Survey' of Ministry of Health & Welfare. The statistical methodology used in the study is ${\chi}^2$, ANOVA, logistic regression model and multiple regression model. This study have four major findings. First, the significant affecting socio-demographic factors in utilizing public health center were gender, age, region, national basic living secured, married, income, education, job, state of health, chronic disease, unmet medical needs and utilization reason. Second, the most serviced category of health center user was vaccination both city and rural area and the next was certificate, primary care, health screening, other use, the mother and child in city area, primary care, health screening, certificate, home visiting health in rural area. Third, the significant affecting socio-demographic factors in satisfaction degree on health center service were age, region, national basic living secured, income, education, job, state of health, utilization degree and reason. Fourth, the most satisfied service of health service center was home visiting health in city area and mental health service in rural area and the next was nutritive control and the lowest satisfied service was user of certificate. The utilization and satisfaction on health center service were identified as different with residental area and user's characteristics. The politic effort are needed to support socially disadvantaged class and to narrow regional gap.