• 대한안전경영과학회지
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• 제25권3호
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• pp.9-15
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• 2023

As the first step of risk management, risk identification is inevitable to understand the degree of work safety. However, the safety requirements can be divided in necessary factors and additional factors. Thus, we propose a safety requirements assessment model using Kano model derived from Herzberg's two-factor theory, classifying safety requirements into ideal elements and must-be elements. The Kano model is usually applied to evaluate customer satisfaction divided into three major requirements in the fields of product development and marketing: attractive, must-be, and one-dimensional requirements. Among them, attractive requirement and must-be requirement are matched with ideal element and must-be element for safety requirement classification, respectively. The ideal element is defined as preventive safety elements to make systems more safe and the must-be element is referred to as fatal elements to be essentially eliminated in systems. Also, coefficients of safety measurement and safety prevention are developed to classify different class of safety requirements. The positioning map is finally visualized in terms of both coefficients to compare the different features. Consequently, the proposed model enables safety managers to make a decision between safety measurement and prevention.

• 한국산업정보학회논문지
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• 제13권2호
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• pp.35-46
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• 2008

본 연구는 사용자가 급속히 증가하는 모바일 뱅킹 서비스 품질 측정을 통해 도출된 주요 요인을 기반으로 모바일 뱅킹 서비스의 전략을 도출하였다. 이를 위해 SERVQUAL 모형과 중요도-성과 도구를 활용하였다. 우선, 선행연구를 통해 모바일 뱅킹 서비스의 주요 요인을 SERVQUAL 모형을 이용해 사용자 만족에 영향을 주는 보증성, 고객지향성, 유형성, 신뢰성의 4가지 차원으로 분류했다. 이 요인들을 바탕으로 전략을 도출하기 위해 중요도-성과 분석을 실시하였다. 분석결과 사용자 만족에 가장 영향력이 높은 보증성 차원은 기대치는 높은데 비해 실제 성과가 낮아 중점개선부분으로, 고객지향성 차원은 기대와 성과가 모두 낮아서 만족도를 제고할 필요가 있었으며, 유형성 차원은 사용자가 실제 얻는 성과 수준은 높으나 기대치 수준은 그에 미치지 않아서 현재 수준 유지전략을, 신뢰성 차원은 성과도 높고 기대도 높아서 지속적 관리가 요구되는 전략이 필요함을 확인하였다.

• 한국수자원학회:학술대회논문집
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• 한국수자원학회 2016년도 학술발표회
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• pp.190-190
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• 2016

The Water, Energy, and Food (WEF) nexus is an emerging concept for sustainable resources planning and management. The three valuable resources are inevitably interconnected, that is, it takes water to produce energy; it takes energy to extract, treat, and distribute water; and both water and energy are required to produce food. Although it is challenging to fully understand the complicated interdependency, a few studies have been devoted to interpret the concept and develop the assessment tools. The tools were mainly developed for nation-wide simulations without considering inter-basin or inter-state resources trade. This study tries to present an idea to develop and implement the WEF nexus simulation model in regional scale by advancing the existing nation-wide model with additional capability to simulate the inter-basin trade. This simulation could help local planners and engineers to determine optimal policies and infrastructure solutions to reach and ensure local demand satisfaction. The simulation model is implemented in hypothetical areas with different conditions of WEF demands and supplies. Although the inter-basin trade scenarios are simulated manually, it shows that the inter-basin resources trade could enhance the resources security for a longer time period. In future, an optimization model might be developed to provide the automatic calculation to reach optimum amount of WEF for the trade, which can be a helpful tool in decision making process.

• Asia pacific journal of information systems
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• 제33권4호
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• pp.1093-1117
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• 2023

The study aims to determine the impact of quality outcomes on behavior intentions in Financial Technology (FinTech) payment services. The study is focused on the development and testing of the impact of the SERVQUAL model on the TAM, i.e., Technology Acceptance Model for the measurement of the behavioral intention of users to use fintech payment services. The sample entails 578 specific survey responses from northern India from October to December 2022. The respondents were users of FinTech. The PLS-SEM technique was employed to explain the implementation process. Consequently, it discovered a significant relationship between the SERVQUAL models and the impact on behavioral intentions identified by TAM. The study will provide insight into the factors that impact the quality outcomes and adoption of Fintech payment services to the providers. The paper demystifies FinTech payment services in the range of perception of service quality outcomes and provides essential theories. The TAM model reflects the customer's sense of satisfaction, usefulness, and attitude. In contrast, the SERVQUAL model demonstrates the user's assessment of service quality outcomes such as quality, trust, security, and service quality positively affects behavioral intention in FinTech payment services.

• 동의신경정신과학회지
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• 제35권2호
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• pp.153-162
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• 2024

Objectives: Among OECD countries, South Korea has been having the highest suicide rate since 2018, with 24.1 deaths per 100,000 people reported in 2020. The objectie of this study was to examine the use of generative artificial intellicence (AI) chatbots to train third-year Korean medicine (KM) students in conducting suicide risk assessments for patients with depressive disorders to train students for their clinical practice skills. Methods: The Claude 3 Sonnet model was utilized for chatbot simulations. Students performed mock consultations using standardized suicide risk assessment tools including Ask Suicide-Screening Questions (ASQ) tool and ASQ Brief Suicide Safety Assessment. Experiences and attitudes were collected through an anonymous online survey. Responses were rated on a 1~5 Likert scale. Results: Thirty-six students aged 22~30 years participated in this study. Their scores for interest and appropriateness (4.66±0.57), usefulness (4.60±0.61), and overall experience (4.63±0.60) were high. Their evaluation of the usability of artificial intelligence chatbot was also high at 4.58±0.70 points. However, their trust in chatbot responses (Q12) was lower (3.86±0.99). Common issues related to dissatisfaction included conversation disruptions due to token limits and inadequate chatbot responses. Conclusions: This is the first study investigating generative AI chatbots for suicide risk assessment training in KM education. Students reported high satisfaction, although their trust in chatbot accuracy was moderate. Technical limitations affected their experience. These preliminary findings suggest that generative AI chatbots hold promise for clinical training, particularly for education in psychiatry. However, improvements in response accuracy and conversation continuity are needed.

• 한국콘텐츠학회논문지
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• 제19권12호
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• pp.1-8
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• 2019

본 연구는 지금까지 연구가 많이 이루어지지 않았던 사범계열이면서 인문사회분야인 영어교육에서의 (1)캡스톤디자인 수업 설계와 실제 운영의 예시를 제시하고 (2)캡스톤디자인 수업의 성과와 만족도를 포함한 학생들의 인식을 알아보는 것을 목적으로 하였다. 대상은 영어교육과에 재학 중인 4학년 학생들이었고 영어교육과 전공수업인 '영미문화' 교과목의 과목명을 '영미문화교육 캡스톤디자인'으로 변경 후 수업 모델을 개발, 적용, 성과를 확인하였다. 본 연구에서는 수업의 설계와 수행 절차, 도출된 주제, 수행 결과물의 예시 등을 제시하였고 영미문화 이해도 평가, 과제 수행 및 최종 결과물 평가, 학생들의 서술형 만족도 조사와 강의평가, 교사의 자기 성찰 평가도 수행하였다. 과제수행의 평가 결과 2017년과 2018년의 모든 팀이 비교적 높은 성취도를 보였다는 것을 알 수 있었고 영미문화 이해도의 경우, 캡스톤디자인을 적용하지 않고 강의와 학생들의 발표로 이루어진 수업과 캡스톤디자인을 적용한 수업에서 유의미한 차이가 없었다. 강의평가 점수의 경우는 캡스톤디자인을 영미문화 수업에 적용한 수업의 강의평가 점수가 높았다.

• 디지털융복합연구
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• 제17권5호
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• pp.347-351
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• 2019

본 연구는 서울 내 관광안내소를 객관적인 기준을 통해 평가하기 위해서 해외의 관광안내소 평가지표를 분석하여 국내실정에 맞는 관광안내소 요소를 도출하고 각 기준에 포함되는 안내소 필수요구사항을 제시하고 있다. 관광객이 많이 모이는 지역으로 이태원을 선정하고, 안내소에 필요한 요구사항을 중점으로 평가를 시행하였다. 평가내용 중심으로 안내소 현황을 살펴본 결과, 비체계적인 서가분류에 대한 개선과 직원의 친절도를 포함한 전반적인 서비스에 대한 솔루션이 요구됨을 파악했다. 한국에 맞는 관광안내소 평가요소로서 '지도', '다국적언어', '직원친절도', '다양한 디지털/지류정보', '휴게공간', '지역 활동 조연'을 도출하였고 그 결과, 지역특색과 관광객 성향을 반영하지 못한 안내소의 요소들을 평가항목에 추가시킴으로써 사용자 만족도를 개선시킬 수 있었다. 추후 연구에서는 정보디자인 분야에 특화된 평가모델을 구축하여, 디자인과 서비스를 포함한 서울 관광안내소 평가를 위한 세부 가이드라인 제시가 필요하다.

• 정보관리학회지
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• 제19권3호
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• pp.161-188
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• 2002

1990년대에 들어서면서 보편화되기 시작한 정보화의 물결은 도서관의 서비스 형태에도 많은 변화를 가져왔다. 그러나 도서관 이용자의 입장에서는 어떤 형태의 서비스가 제공되더라도 기본적으로 이용자가 제공받는 서비스일 뿐, 도서관 이용에 대한 느낌이나 감정 등을 포함하는 서비스의 만족도는 제공받은 서비스의 품질에 의해서 좌우될 수밖에 없다는 특성을 갖는다. 본 연구는 도서관의 서비스 제공이 갖는 이러한 기본적인 특성에 착안하여 이용자들의 관점에서 서비스의 품질 수준을 평가하고, 이에 영향을 미치는 주된 요인들을 파악하여, 향후 더욱 높은 수준의 서비스를 제공할 수 있는 기틀을 마련하고자 하였다. 연구의 모형으로는 서비스 품질을 측정할 때 이용되는 서브퀄(SERVQUAL) 모형을 채택하여, 전문도서관에서 이용자들이 느끼는 서비스 품질에 대한 기대와 지각을 측정하였다.

• 한국정보시스템학회지:정보시스템연구
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• 제30권2호
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• pp.165-188
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• 2021

Purpose This study was conducted to identify the multidimensional role of institutional mechanisms in the linear relationship of satisfaction, trust and repurchase intention, which are used as an important concept in the research of e-commerce. To this end, a research model was proposed by combining concepts which are the concept of perceived effectiveness of institutional mechanisms for overall e-commerce environment(e.g., PEEIM) and the concep of perceived effectiveness of institutional structures(e.g., PEIS) of a specific marketplace based on the social cognitive theory. Design/methodology/approach This study was conducted by dividing the data into two groups to identify institutional mechanisms and trust-building relationships according to the institutional contexts inherent in e-commerce. The institutional contexts were set up for the top two online companies and the bottom two online companies according to the results of the open market brand assessment from 2018 to 2019 in South Korea. Findings The result of this study found that PEIS had a direct impact on trust in both high and low groups respectively whereas PEEIM presented different paradoxical results in high and low groups. In the relationship between the satisfaction and the trust in the vendor of the high group, PEEIM showed negative moderating effects but in the relationship between the trust and the repurchase intention of the low group PEEIM showed positive moderating effects.

• 대한조선학회논문집
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• 제43권5호
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• pp.529-537
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• 2006

International Maritime Organization (IMO) is planning to include the Alternative Assessment of the Weather Criterion in the new Intact Stability (IS) Code to be revised. In this study, the procedure of the model test in the Interim Guidelines was reviewed by carrying out the model test and analyzing the test results. For this purpose, RO/RO passenger ship whose ratios of breadth to draft and the height of weight to draft were above 3.5 and above 0.6 respectively was selected as a test ship. Drifting test and motion test in regular waves were performed to estimate the hydrodynamic heeling lever and roll-back angle. Motion tests in waves were carried out in the three wave steepness conditions to measure roll-back angle and examine the feasibility of so called, the Three-step method. Using the test data, satisfaction of the Weather Criterion was assessed for the test ship by using the alternative method and compared with the current method.