• 제목/요약/키워드: Safety Service Provider

검색결과 64건 처리시간 0.187초

항공사 종사자의 안전문화 인식이 서비스 품질과 서비스 효능감에 미치는 영향 연구 : 인천국제공항지점 근무자를 중심으로 (A Study on the Effect of Airline Staff's Safety Culture to Service Quality and Service Provider Efficacy focusing on the Airline Staff working at Incheon International Airport)

  • 윤한영;전종덕;장지승
    • 한국산학기술학회논문지
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    • 제20권5호
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    • pp.520-529
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    • 2019
  • 본 연구는 인천국제공항에서 근무하는 항공사 종사자 대상으로 그들이 승객에게 서비스를 제공하는 동안 종사자 사이에 안전문화가 제대로 정착되어 승객들에게 안전에 대한 기본사항이 제대로 전달되고 있는 지 실증 분석하고자 하였다. 항공사 종사자들이 인식하는 안전문화가 그들이 공항이용객에게 제공하는 서비스품질 인식에 어떠한 영향을 미치고 이러한 서비스품질이 궁극적으로 직원의 서비스 제공 행동(서비스 효능감)에 어떠한 영향을 미치는 지 검증하는 연구를 수행하고자 하였다. 연구자는 이상의 연구 목적을 바탕으로 항공사 직원들의 안전업무역량을 통해 궁극적으로 항공서비스의 품질도 향상시키고 항공사의 접점 서비스 직원들을 관리할 수 있는 관리자적 시사점을 제공하고자 하였다. 항공사 종사자들을 대상으로 한 실증분석 결과 안전문화 구성요인들인 보고/학습 문화와 공정문화 중 공정문화는 항공사의 서비스 품질 향상과 항공사 종사자들의 서비스 효용성 증대에 매우 긍정적인 기여를 하는 것으로 나타났다. 반면에 보고/학습 문화는 오히려 공항에서 서비스 품질 향상을 저해하고 종사자의 서비스 효용성 의지를 약화시키는 요인으로 작용할 수 있음이 파악되었다. 비록 현장에서 직원의 서비스 실수가 있더라도 필수적인 안전정보를 제공하는 행위였다면 이를 배려하고 심지어 보상까지 해주는 문화가 정착될 때 서비스 품질향상에 대한 동기부여가 될 수 있을 것이다.

ASP 인증제도 개발 : 어플리케이션 인증 (Development of Certification Program for Application Service Provider : Application Certification)

  • 서광규
    • 대한안전경영과학회지
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    • 제7권3호
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    • pp.97-108
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    • 2005
  • The issue of using information system to ensure competitive power in the market is rising. The outsourcing methods that entrust activities of information system of companies to other expert agencies are increasing as the enterprises make a lot of efforts to put their resources to their heart of business in the process of adopting information system. Recently, ASP (Application Service Provider) as new information technology outsourcing method appears due to development of network technology and spreading of peculating software. ASP defines as a software leasing service which is supplied through networks instead of purchasing application software with high price. For successful implementation of ASP, it is necessary to develop a certification program to ensure safety and reliability of ASP. This paper provides the safe and reliable certification program for ASP. In order to develop it, the critical issues related to service quality and certification of ASP are identified and then evaluation methodology for ASP certification program is proposed. This paper presents application certification as the part of ASP certification program.

체계적인 ASP 인증 방법론에 관한 연구 (A Study on Systematic Certification Methodology for Application Service Provider)

  • 서광규
    • 산업공학
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    • 제19권1호
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    • pp.62-69
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    • 2006
  • In these days companies are rapidly implementing the extended enterprise collaboration to provide enhanced management services and products based on the enterprise integration that human resources, technologies and the management process. In this corporate environment, ASP (Application Service Provider) which is the developed type of outsourcing in the area of information technology, is a good alternative for corporate information system management. ASP defines as a software leasing service which is supplied through networks instead of purchasing application software with high price. For successful implementation of ASP, it is necessary to develop the certification methodology to ensure safety and reliability of ASP. The paper provides the safe and reliable certification methodology for ASP. In order to develop it, the critical issues related to service quality and certification of ASP are identified and the systematic certification methodology of application and service provider(service environment) domains of ASP are provided. A evaluation method for the developed certification methodology is also proposed.

ASP 인증제도 개발 : 사업자(서비스 환경) 인증 (Development of Certification Program for Application Service Provider : Service Provider(Service Environment) Certification)

  • 서광규
    • 산업경영시스템학회지
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    • 제29권1호
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    • pp.101-108
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    • 2006
  • The issue of using information system to ensure competitive power in the market is rising. The outsourcing methods that entrust activities of information system of companies to other expert agencies are increasing as the enterprises make a lot of efforts to put their resources to their heart of business in the process of adopting information system. Recently, ASP(Application Service Provider) as a new information technology outsourcing method appears due to the development of network technology and spreading of peculating software. ASP defines as a software leasing service which is supplied through networks instead of purchasing application software with high price. For successful implementation of ASP, it is necessary to develop a certification program to ensure safety and reliability of ASP. This paper provides the safe and reliable certification program for ASP. In order to develop it, the critical issues related to service quality and certification of ASP are identified and then evaluation methodology for the ASP certification program is proposed. This paper presents service provider(service environment) certification as the part of the ASP certification program.

웹기반 서비스 인증.평가제도 발전방향에 관한 연구 (A Study on the Improvement of Web-based Services Evaluation and Certification Program)

  • 서광규
    • 대한안전경영과학회지
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    • 제6권2호
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    • pp.127-139
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    • 2004
  • Web-based services have fundamentally confidential problems due to characteristics of internet environment such as anonymity. These problems are serious obstacles to grow the web-based services. The security and confidence of web-based services rely on both service provider and users' opinion. But the former has difficulty in trusting the service provider and the latter takes too long time to propagete all users after converging their opinion. Therefore it is necessary to establish the objective and confidential evaluation and certification program for web-based service. In this paper, the internal and external web-based services evaluation and certification programs are compared and analyzed. The critical factors and evaluation methodology for secure and confidential web-based service are identified. Finally, this paper provides the improvement and strategy for web-based services evaluation and certification program.

u-안심 서비스 프로토콜 설계 및 구현 (Design and Implementation of a Protocol for u-Safety Service)

  • 조병순;이재민
    • 전자공학회논문지
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    • 제50권12호
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    • pp.117-128
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    • 2013
  • u-안심서비스 시스템은 GPS가 내장된 이동통신 긴급호출단말기, 이동통신망, 안심서비스사업자, 중계시스템, CCTV관제센터를 운영하는 단체와 CCTV망을 통하여 연동하므로 긴급 호출 신호 발생 시 실시간으로 호출자의 위치를 추적하고, 또 해당위치에 있는 CCTV들을 관제하여 호출자를 추적하여, 구난에 필요한 다양한 정보들을 보호자, 경찰서, 소방서, 병원, 구호단체 및 지자체 등에 SMS나 유선으로 제공할 수 있다. 본 논문에서는 u-안심서비스 중계시스템의 프로토콜 표준화를 위해 새로운 프로토콜을 설계하고 구현하였다. 설계한 u-안심서비스용 프로토콜(Protocol)을 실제 3GPP 및 3GPP2 이동 통신망에 적용했을 때의 성능을 시뮬레이션을 통하여 검증하였다.

모바일 결제 서비스 시장의 성공요인 분석과 나아갈 방향 모색: [주]모빌리언스[Total Payment Service Provider]사례 중심으로 (Studying Business Strategies in a Total Payment Service Market through Mobilians Case)

  • 안지현;윤상원;이미영
    • 디지털융복합연구
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    • 제4권2호
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    • pp.127-142
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    • 2006
  • This paper uses a Mobilans case based on software system to derive the results of our study. Recently, the mobile phone payment entered its matured stage and became most frequently used payment method in all internet sites. And, in order to prepare for the future ubiquitous market, every mobile phone payment methods has different speed of development, market status and target segments in the market. This paper also discusses about the background and current status of Korean mobile phone payment market using SMS(Short Message Service) to purchase items on internet which is growing sharply every year. Also, we try find the key factors to succeed in this growing market. In addition to safety, delayed payment and the immediateness for use of mobile phone, we also suggest that a highly developed hardware system is an additional factor under the increased demands for the convenience with various applications.

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프라이버시 보호 상황인식 시스템 개발을 위한 쌍방향 P3P 방법론 (A Mutual P3P Methodology for Privacy Preserving Context-Aware Systems Development)

  • 권오병
    • Asia pacific journal of information systems
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    • 제18권1호
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    • pp.145-162
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    • 2008
  • One of the big concerns in e-society is privacy issue. In special, in developing robust ubiquitous smart space and corresponding services, user profile and preference are collected by the service providers. Privacy issue would be more critical in context-aware services simply because most of the context data themselves are private information: user's current location, current schedule, friends nearby and even her/his health data. To realize the potential of ubiquitous smart space, the systems embedded in the space should corporate personal privacy preferences. When the users invoke a set of services, they are asked to allow the service providers or smart space to make use of personal information which is related to privacy concerns. For this reason, the users unhappily provide the personal information or even deny to get served. On the other side, service provider needs personal information as rich as possible with minimal personal information to discern royal and trustworthy customers and those who are not. It would be desirable to enlarge the allowable personal information complying with the service provider's request, whereas minimizing service provider's requiring personal information which is not allowed to be submitted and user's submitting information which is of no value to the service provider. In special, if any personal information required by the service provider is not allowed, service will not be provided to the user. P3P (Platform for Privacy Preferences) has been regarded as one of the promising alternatives to preserve the personal information in the course of electronic transactions. However, P3P mainly focuses on preserving the buyers' personal information. From time to time, the service provider's business data should be protected from the unintended usage from the buyers. Moreover, even though the user's privacy preference could depend on the context happened to the user, legacy P3P does not handle the contextual change of privacy preferences. Hence, the purpose of this paper is to propose a mutual P3P-based negotiation mechanism. To do so, service provider's privacy concern is considered as well as the users'. User's privacy policy on the service provider's information also should be informed to the service providers before the service begins. Second, privacy policy is contextually designed according to the user's current context because the nomadic user's privacy concern structure may be altered contextually. Hence, the methodology includes mutual privacy policy and personalization. Overall framework of the mechanism and new code of ethics is described in section 2. Pervasive platform for mutual P3P considers user type and context field, which involves current activity, location, social context, objects nearby and physical environments. Our mutual P3P includes the privacy preference not only for the buyers but also the sellers, that is, service providers. Negotiation methodology for mutual P3P is proposed in section 3. Based on the fact that privacy concern occurs when there are needs for information access and at the same time those for information hiding. Our mechanism was implemented based on an actual shopping mall to increase the feasibility of the idea proposed in this paper. A shopping service is assumed as a context-aware service, and data groups for the service are enumerated. The privacy policy for each data group is represented as APPEL format. To examine the performance of the example service, in section 4, simulation approach is adopted in this paper. For the simulation, five data elements are considered: $\cdot$ UserID $\cdot$ User preference $\cdot$ Phone number $\cdot$ Home address $\cdot$ Product information $\cdot$ Service profile. For the negotiation, reputation is selected as a strategic value. Then the following cases are compared: $\cdot$ Legacy P3P is considered $\cdot$ Mutual P3P is considered without strategic value $\cdot$ Mutual P3P is considered with strategic value. The simulation results show that mutual P3P outperforms legacy P3P. Moreover, we could conclude that when mutual P3P is considered with strategic value, performance was better than that of mutual P3P is considered without strategic value in terms of service safety.

스마트 보안패드를 이용한 안전한 인터넷 서비스 제공 모델에 관한 연구 (A Study on a Secure Internet Service Provider Model Using Smart Secure-Pad)

  • 이재식;김형주;전문석
    • 한국산학기술학회논문지
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    • 제14권3호
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    • pp.1428-1438
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    • 2013
  • 인터넷 환경에서 이루어지는 서비스는 사용자와 서비스 제공자 사이에 신뢰관계를 형성하고 서비스를 제공한다. 이를 위하여 아이디/비밀번호와 같은 간단한 사용자 인증에서부터, 공개키 기반구조의 공인인증서를 이용한 인증까지 다양한 인증방안이 제안되고 있다. 또한, 전자금융거래의 경우 거래내역의 무결성 및 부인방지 기능도 제공하고 있다. 이처럼 인터넷 환경에서 제공되는 서비스들은 서비스의 안전성을 보장하기 위한 다양한 방법들을 활용하고 있다. 하지만 웹브라우저의 메모리영역을 조작하는 MITB 공격과 같은 기존의 보안기술을 이용하여 예방하기 어려운 공격들이 등장하고, 피싱/파밍과 같은 사회공학적 공격들이 등장하면서 새로운 보안기술의 적용이 필요하게 되었다. 본 논문에서는 스마트 보안패드라는 개념을 제안하고, 이를 활용하여 사용자와 서비스 제공자 사이에 신뢰관계를 안전하게 형성하고, 전송되는 데이터의 안전성을 보장하는 모델을 제안한다. 제안하는 모델은 보안성 평가 결과 기존의 보안기술이 예방하기 어려운 MITB 및 피싱/파밍과 같은 공격에 안전함을 보인다. 또한, 제안하는 모델을 적용한 대표적인 서비스 예시를 통하여 서비스를 제공하는 사업자가 쉽게 해당 모델을 적용하여 안전한 환경에서 인터넷 서비스를 제공할 수 있다.