• Asia pacific journal of information systems
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• v.23 no.4
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• pp.1-28
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• 2013

Given that smartphone-based social network services (SNS), such as KakaoStory is now being widely used as a way for people to connect and communicate with each other, this study examines key factors leading to the continued use of SNS. People have been using PC-based SNS, such as Cyworld, for years are now using smartphone-based SNS, such as KakaoStory. KakaoStory developed by KakaoTalk has rapidly grown up as the largest smartphone-based SNS in Korea as smartphone penetration increases. It is more difficult for firms to maintain their current users over time in that alternative SNSs satisfying people's new needs are constantly emerging and evolving. In this sense, one of the most challenging issues for SNS firms is how to retain their current users in the long run. However, there are few empirical studies on this issue. Applying the IS continuance model proposed by Bhattacherjee [2001], this study explores key determinants of users' smartphone-based SNS continuance intention. The model suggests that perceived usefulness and user satisfaction are the key determinants of IS continuance intention. However, the model includes only the utilitarian value that users can obtain through the use of smartphone-based SNS, by considering perceived usefulness. Therefore, the study attempts to extend the IS continuance model by considering hedonic and social values simultaneously. More specifically, we consider subjective norms as social value that are proposed by the theory of reasoned action and the theory of planned behavior. We also consider perceived enjoyment as hedonic value that is emphasized as a key factor influencing users' behavior intention and actual behavior, particularly in the context of hedonic IS use. By considering the three values in our model simultaneously, we could offer a deeper understanding of smartphone-based SNS continuance. That is, this study could offer an explanation of how each value is associated with user satisfaction and SNS continuance intention. The customer value-satisfaction-loyalty model can strengthen the assertion that smartphone-based SNS continuance intention is determined by various different types of customer values, such as utilitarian, hedonic, and social ones. Moreover, the model provides a theoretical basis for the assertion that customer values lead to increased loyalty via customer satisfaction. In this regard, we theorize that SNS continuance intention is influenced by users' various values, namely perceived usefulness, perceived enjoyment, and subjective norms, via user satisfaction. To test the proposed research model and hypotheses, we conducted a partial least squares analysis using a total of 253 data collected on the users of smartphone-based SNS (i.e., KakaoStory). The key findings are as follows: First, it has been found that SNS continuance intention considerably depends on user satisfaction. Second, user satisfaction is determined by confirmation, perceived usefulness, and perceived enjoyment. Third, concerning the effects of the three values on SNS continuance intention, only perceived enjoyment regarded as hedonic value was statistically significant. That is, perceived usefulness considered as utilitarian value and subjective norms considered as social value had no effect on SNS continuance intention. Finally, our results indicate that confirmation increases perceived usefulness, perceived enjoyment, and user satisfaction. The results reconfirm the effectiveness of IS continuance model in predicting smartphone-based SNS continuance intention. Moreover, the results demonstrate that perceived enjoyment reflecting hedonic value is the most important predictor of SNS continuance intention. Therefore, it is imperative for firms to meet SNS users' hedonic value to retain them in the long run. Meanwhile, we could not find any empirical evidence to support the assertion that subjective norms are associated with user satisfaction and SNS continuance intention. The results lead us to conclude that when users have enough direct experience in SNS use, subjective norms have no effect on SNS continuance intention. Discussions and implications of the results are provided.

• Journal of Advanced Navigation Technology
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• v.22 no.6
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• pp.670-674
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• 2018

Social network service (SNS) related data including comments/text, images, videos, blogs, and user experiences contain a wealth of information which can be used to build recommendation systems for various clients' and provide insightful data/results to business analysts. Multimedia data, especially visual data like image and videos are the richest source of SNS data which can reflect particular region, and cultures values/interests, form a gigantic portion of the overall data. Mining such huge amounts of data for extracting actionable intelligence require efficient and smart data analysis methods. The purpose of this paper is to focus on this particular modality for devising ways to model, index, and retrieve data as and when desired.

• KIPS Transactions on Software and Data Engineering
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• v.6 no.6
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• pp.309-314
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• 2017

In general, there are many difficulties in collecting, storing, and analyzing SNS (social network service) data, since those data have big data characteristics, which occurs very fast with the mixture form of structured and unstructured data. In this paper, we propose a new data visualization framework that works on Apache Storm, and it can be useful for real-time and dynamic analysis of SNS data. Apache Storm is a representative big data software platform that processes and analyzes real-time streaming data in the distributed environment. Using Storm, in this paper we collect and aggregate the real-time Twitter data and dynamically visualize the aggregated results through the tag cloud. In addition to Storm-based collection and aggregation functionalities, we also design and implement a Web interface that a user gives his/her interesting keywords and confirms the visualization result of tag cloud related to the given keywords. We finally empirically show that this study makes users be able to intuitively figure out the change of the interested subject on SNS data and the visualized results be applied to many other services such as thematic trend analysis, product recommendation, and customer needs identification.

• Journal of Internet Computing and Services
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• v.14 no.6
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• pp.49-57
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• 2013

As 'Big data' has been one of challenging issues, development of new services using Social Network Service (SNS) which is its typical example became active. SNS has developed as a media where everyone communicates at real time and the number of SNS opinion analyzing services is increasing. Meanwhile, new approach to acquire and analyze twitter data becomes necessary in TV advertisement system. This paper proposes LiveAD system, which store and analyze big data such as twitter data as well as analyze TV advertising effect based on twitter data. As a proof of concept, the proposed system has been implemented collecting and analyzing twitter data using Hadoop. The result of collected information over the system increases the chance of analyzing TV advertising effect on twitter in real-time.

• Journal of the Korea society of information convergence
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• v.7 no.2
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• pp.49-57
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• 2014

Recently, opinion mining is introduced to extract useful information from SNS data and to evaluate the true intention of users. Opinion mining are required several efficient techniques to collect and analyze a large amount of SNS data and extract meaningful data from them. Therefore in this paper, we propose a parallel HDFS(Hadoop Distributed File System) and emotion functions based on Mapreduce to extract some emotional information of users from various unstructured big data on social networks. The experiment results have verified that the proposed system and functions perform faster than O(n) for data gathering time and loading time, and maintain stable load balancing for memory and CPU resources.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.38B no.7
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• pp.501-511
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• 2013

Recently, the visualization method of social network service have been only focusing on presentation of visualizing network data, which the methods do not consider an efficient processing speed and computational complexity for increasing at the ratio of arithmetical of a big data regarding social networks. This paper proposes a cloud based on visualization method to visualize a user focused hierarchy relationship between user's nodes on social network. The proposed method can intuitionally understand the user's social relationship since the method uses fuzzy to represent a hierarchical relationship of user nodes of social network. It also can easily identify a key role relationship of users on social network. In addition, the method uses hadoop and hive based on cloud for distributed parallel processing of visualization algorithm, which it can expedite the big data of social network.

• Proceedings of the Korea Information Processing Society Conference
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• 2022.05a
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• pp.397-400
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• 2022

본 연구에서는 소셜 네트워크 서비스(Social Network Service, SNS) 데이터로부터 약물 부작용 게시글을 추출하기 위한 순환 신경망(Recurrent Neural Network, RNN) 기반 분류 모델을 제안한다. 먼저, 처방 빈도가 높으며 게시글을 많이 확보할 수 있는 케토프로펜 약물에 대하여 국내 최대 소셜 네트워크 플랫폼인 네이버 블로그와 카페의 게시글(2005 년~2020 년)을 확보하고 최종 3,828 건을 분석하였다. 결과적으로 케토프로펜에 대한 3 종(약물, 부작용, 불용어)의 렉시콘을 정의하였으며 이를 기반으로 Bi-LSTM 분류모델 기준 87%의 정확도를 얻었다. 본 연구에서 제안하는 모델은 SNS 데이터가 약물 부작용 정보 획득을 위한 기존 (전자의무기록, 자발적 약물 부작용 보고 시스템 등) 자료원에 대한 보완적 정보원이 되며, 개발된 Bi-LSTM 분류모델을 통해 약물 부작용 게시글 추출의 편리성을 제공할 것으로 기대된다.

• Culinary science and hospitality research
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• v.23 no.7
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• pp.1-10
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• 2017

This study proposed SNS big data analysis method of food service industry in the 4th industrial revolution. This study analyzed the keyword of the fourth industrial revolution by using Google trend. Based on the data posted on the SNS from January 1, 2016 to September 5, 2017 (1 year and 8 months) utilizing the "Social Metrics". Through the social insights, the related words related to cooking were analyzed and visualized about attributes, products, hobbies and leisure. As a result of the analysis, keywords were found such as cooking, entrepreneurship, franchise, restaurant, job search, Twitter, family, friends, menu, reaction, video, etc. As a theoretical implication of this study, we proposed how to utilize big data produced from various online materials for research on restaurant business, interpret atypical data as meaningful data and suggest the basic direction of field application. In order to utilize positioning of customers of restaurant companies in the future, this study suggests more detailed and in-depth consumer sentiment as a basic resource for marketing data development through various menu development and customers' perception change. In addition, this study provides marketing implications for the foodservice industry and how to use big data for the cooking industry in preparation for the fourth industrial revolution.

• Journal of the Korea Society of Computer and Information
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• v.26 no.1
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• pp.163-170
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• 2021

As a big data is being used in various industries, big data market is expanding from hardware to infrastructure software to service software. Especially it is expanding into a huge platform market that provides applications for holistic and intuitive visualizations such as big data meaning interpretation understandability, and analysis results. Demand for big data extraction and analysis using social media such as SNS is very active not only for companies but also for individuals. However despite such high demand for the collection and analysis of social media data for user trend analysis and marketing, there is a lack of research to address the difficulty of dynamic interlocking and the complexity of building and operating software platforms due to the heterogeneity of various social media service interfaces. In this paper, we propose a method for developing a framework to operate the process from collection to extraction and classification of social media data. The proposed framework solves the problem of heterogeneous social media data collection channels through adapter patterns, and improves the accuracy of social topic extraction and classification through semantic association-based extraction techniques and topic association-based classification techniques.

• Informatization Policy
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• v.26 no.1
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• pp.62-82
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• 2019

This study attempts to make an empirical analysis on how mobile devices affect users in building their social relationship and if their influences are negative or positive. The purpose of this research is to explain the results by considering all the possibilities and exploring everyday lives of using mobile devices. We used the survey data from the "Research on Mobile Environment Awareness" conducted by Gyeonggi Research Institute(GRI). The main question was about the use of mobile devices and social network services (SNS) and users' opinions on using the devices. All of the 31 municipalities in Gyeonggi Province were included as a spatial range, and the final validity sample was 1,004 residents. The extent of the relationship with people is selected as a dependent variable through the multinomial logistic model and the decision tree model. As a result of the multinomial logistic analysis on the questionnaire, the characteristics of the respondents with some changes in the scope of the human relationship were found to have a significant (+) effect on conversation with family, SNS usage, residence in the rural area but not urban area, and device usage for obtaining news. The largest variable affecting the extent of relationship was the SNS usage. As the amount of SNS usage increases, the extent of the relationship also changes a lot.