• 경영과정보연구
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• 제31권1호
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• pp.65-88
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• 2012

지난 선행연구에서 고객만족이 중요하게 다루어졌던 이유는 고객만족을 통한 재구매 및 충성도 확보가 가능하기 때문이다. 다른 소매점포 유형과 차별화를 시도하는 백화점의 경우에도 고객만족은 고객충성도를 제고하기 위한 필수적인 요소이다. 지난 선행연구들이 백화점의 고객만족을 설명하기 위해 단순히 마케팅믹스 요인에 대해서만 접근했다면, 본 연구는 백화점의 차별적인 서비스 요인이 마케팅 믹스와 더불어 고객만족에 어떤 영향을 미치는지를 살펴보는 것이다. 연구의 결과, 입지(유통)요인과 촉진요인은 고객만족에 통계적으로 유의하게 긍정적인 영향을 미치는 것으로 나타났다. 마케팅 믹스의 나머지 제품과 가격의 경우에는 통계적으로 그 영향의 정도를 확인할 수 없었다. 무엇보다도 본 연구에서 추가적으로 고려했던 서비스 요인은 강력하게 고객만족에 긍정적인 영향을 미치는 것으로 나타났다. 그러므로, 백화점의 경우에는 마케팅 전략을 수립함에 있어 마케팅 믹스뿐만 아니라 다양한 서비스 요인에 대해 고려할 필요가 있다고 말할 수 있다.

• 유통과학연구
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• 제19권5호
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• pp.13-21
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• 2021

Purpose: The sports leadership theories are crucial in ensuring the success of corporations. This study shall discuss the various leadership theories employed in the sports industry and how they can be incorporated within the retailing sector to enhance the service quality and promote substantial customer value towards all the consumers visiting the retailing stores. Research design, data and methodology: The present researcher gathered textual data on potential solutions for coding of development through web searching method and coded and produced various topics as solution providers. Methods were then established to enhance quality on customer value by the leadership within their businesses, and the researcher subsequently presented the findings. Results: This study provides a total of nine solutions which are helpful systemically for practitioners in the retailer service sector. These numerous solutions can be incorporated within the retail industry through the sports leadership theories employed in the sports industry to help achieve a full and strong customer value. Conclusions: Finally, the present study concludes that the retail industry and management need to ensure that a substantial customer value is built through high-quality services rendered towards the clientele base, employing sports leadership theories such as path-goal, authentic leadership, transformation, situational and leader-member exchange theories.

• 유통과학연구
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• 제21권7호
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• pp.91-104
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• 2023

Purpose: In the past decade, Scholars, think tanks, and policymakers have had rich discussions about omnichannel distribution science. However, despite the growing body of research in this area, there is currently no universally accepted definition of what exactly an "omnichannel consumer" consists of and what the most relevant drivers are. This study aims to synthesize the empirical evidence surrounding omni-channel consumer research and its management. Additionally, we demonstrate how omnichannel consumer research has emerged from different theoretical perspectives and disciplines. Research design, data and methodology: Using the Systematic Literature Review method and searching the CNKI, Web of Science, and Scopus databases for 130 articles, the study analyzed the current state of omnichannel consumer research and categorized and summarized the findings in the literature. Results: This study analyzes the current state of omnichannel consumer research and categorizes the findings in the literature and identifies four research areas: consumer behavior, consumer experience, consumer sentiment dimensions, and consumer segmentation. Conclusions: This literature review offers the first comprehensive and systematic overview of "Chinese omnichannel consumers." It not only highlights the most critical research trends discussed in existing studies, but also outlines the expected direction of future research, which provides the basis for understanding omnichannel consumer research.

• 한국안광학회지
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• 제9권1호
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• pp.43-51
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• 2004

안경원은 직접 소비자와 접촉하는 소매업으로써 안경원의 경영방침, 개선 및 발전 방향을 연구하고자 한다. 이러한 목적으로 안경원의 현재 상태와 문제점 조사하였다. 이에 따른 안경원의 현황과 경영관리상의 문제점을 제시하고 그 문제점의 개선방향을 제안하여 안경원 경영에 유용한 경영방법을 제시하고자 한다.

• 마케팅과학연구
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• 제16권1호
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• pp.117-141
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• 2006

최근 우리나라는 주5일 근무제가 확대 실시되면서 여가가 많아지는 한편 각 업종별 소매점포에서의 요일별 매출도 예전과는 다른 양상을 보이고 있다. 특히 이론적으로 설명할 수 없는 요일별 수요 패턴이 체계적이고 지속적으로 나타나는 것을 요일효과라고 하는데, 요일 마케팅 관점에서 볼 때 어느 소매업종에서의 요일효과 존재여부와 그 크기를 체계적으로 파악하는 것은 소매업의 마케팅에 있어 매우 중요하다. 따라서 본 연구는 남성복 소매시장에서도 요일효과가 존재 하는지의 여부와 만일 존재 한다면 각 요일별 그 차이는 어떠한가를 알아보고자 하는 목표로 수행되었다. 그러나 요일효과 등의 이상현상에 관한 마케팅차원의 연구가 전무하여 주로 재무관리 등의 분야에서 이루어진 연구결과를 토대로 본 연구에서는 우선 개별 수요를 변화시키는 일반적 수요이론과 주식시장에서의 요일효과에 관한 선행연구 등을 토대로 이상현상에 대한 이론적 배경을 고찰 하여 소매유통시장에서의 적용가능성을 탐색하였다. 실증분석에 있어서는 국내 남성복 소매업체인 P사의 과거 5년간 매출 자료를 토대로 데이터 정제와 통계처리를 통하여 요일효과를 분석하였다. 연구결과 남성복 소매시장에 있어서도 요일효과는 존재하며, 월요일에서 일요일로 갈수록 양(+)의 요일효가를 보이고 있으며, 또한 요일효과는 계절별로 각각 다르게 나타나는 것으로 파악되었다. 본 연구는 소매업을 경영하는 기업들이 보다 효율적인 소매점포 운영방안을 강구할 수 있는데 유익한 시사점이 제공되리라 기대한다.

• 산업융합연구
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• 제1권2호
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• pp.81-94
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• 2003

This study is an empirical analysis of causal relationship that is the effect of strategic importance and orientation of electronic commerce system on performance. Among four industries(financial, retailing wholesaling, service, and manufacturing), financial industry has high level of strategic importance and orientation, that of manufacturing industry is low level. strategic importance has highest effects on strategic orientation. strategic importance and orientation has a positive effects on internal, financial performance significantly. effects of strategic orientation on performance is much than that of strategic importance.

• International Journal of Human Ecology
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• 제6권1호
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• pp.41-59
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• 2005

In this paper, the e-grocery sector of the U.S. is used as an illustrative example of how to assess consumers' demands for customer relationship management and to investigate whether these demands coincide with effective Customer Relationship Management (CRM) strategies suggested by academic researchers and provided by practitioners. Surveys evaluating the perceived importance of CRM items were administered accordingly. The findings show that, overall, consumers' did not differ considerably to the experts. The results of descriptive analyses showed that academicians had a more closely in-lined view with consumers than did practitioners. Although not statistically significant, practitioners perceived loyalty programs to be more important than did consumers or academicians. This might suggest that loyalty programs are primarily serving as a way of data mining, and are thus failing to provide benefits to consumers. Overall, items related to technology deployment were perceived to be more important by practitioners than consumers or academicians.

• 한국식생활문화학회지
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• 제29권4호
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• pp.336-341
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• 2014

This study examined relationships among healthy food awareness, behavioral intention toward healthy foods, and actual behavior of Generation Y consumers. This study hypothesized that Generation Y consumers are aware of healthy foods and more likely to eat healthy foods while avoiding junk foods. According to structural equation modeling, all hypothesized paths were statistically significant, meaning that the three constructs in the model showed positive relationships with each other. Results showed that this group of college students is generally aware of healthy foods and have positive intentions toward healthy food choices. Therefore, university foodservice management needs to continue to improve their menus in order to attract this new generation of college student consumers.

• 산업공학
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• 제20권3호
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• pp.333-338
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• 2007

As the logistics management becomes more important with the enormous amount of competition at every level of apparel retailing, the Korean apparel companies are expanding logistics outsourcing for providing to consumers better service. This paper studied about apparel logistics service quality, focusing on the transport part. The results of this study showed that the apparel companies evaluated highly their logistics outsourcing service quality that provided from the logistics companies. The logistics companies were providing high quality logistics service to the apparel companies with relatively advanced service infrastructures such as transportation management system and logistics network, as well as improved service abilities such as exact transport and relationship management. Also, it was identified that the satisfaction with apparel transport service quality gave positive influence on recontract intention toward the logistics companies.

• 유통과학연구
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• 제10권7호
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• pp.5-11
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• 2012

The core objective of this research article is to investigate different challenges and opportunities in management as well as start-ups of small businesses in India. The prudence behind this research is to examine various problems in front of the small businesses and to offer vital support and cooperation to overcome those with the support of concerned institutions through consultancy and training programs. The researchers have an intention to make available the research results to the governmental agencies, concerned small business institutions and also to the educational institutions which are continually design plans, programs, policies and strategies to upgrade the managerial and technical dexterities of the small business Indian operators. After thorough revision of relevant literature on small businesses and its management, the researchers used a well structured questionnaire and in-depth personal interviews with 586small business operators selected from manufacturing, trading (retailing and wholesaling), finance, servicing/repair businesses which are located in the coastal districts of Andhra Pradesh in India. The researchers have used convenience sampling and collected data was analyzed with the support of Microsoft Excel and frequency distribution. Noticeably, majority of the small businessmen in India are facing myriad number of challenges both in management and at the time of establishment of their business operations. In particular, 72.47 percent of small businesses operators' have substantiated their strong opinion towards the challenges they are facing particularly finance, marketing and other problems while managing their businesses. The researchers also attempted to get the opinions on problems of the various categories of small businesses while starting their operations. A staggering 68percent of respondents identified the problems related to preparation of business plan, location selection, marketing and other problems like lack of proper credit facilities, skilled manpower, and other infra related problems while setting up of their businesses. On an average, 64.62 and 63.51 percent of small businesses are facing various kinds of problems both at the time of day-to-day management as well as start-up of their businesses respectively. The present research confined with the opinions of only four categories of small business operators particularly from the manufacturing, finance, trading (retailing and wholesaling), and servicing/repair which are continuing their business operations from the nine coastal districts of Andhra Pradesh in India. The present study emphatically provides concrete information required to the business community for identifying an assortment of challenges faced by different small business operators in managing and at the time of their inception. This research paper is first of its kind from this part of the world by offering extensive and credible information required for prospective entrepreneurs in facing the dynamic challenges in managing their business. Furthermore, this research presents invaluable inputs to the stakeholders like all types of governments, policy makers, practitioners, researchers, and educators' about the various impediments faced by the small business community in India.