• Journal of Distribution Science
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• v.10 no.2
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• pp.43-52
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• 2012

As experiential education services are growing, the need for proper management is increasing. Considering that adequate measures are an essential factor for achieving success in managing something, it is important for managers to use a proper system of metrics to measure the performance of experiential education services. However, in spite of this need, little research has been done to develop a valid and reliable set of metrics for assessing the quality of experiential education services. The current study aims to develop a multi-item instrument for assessing the service quality of experiential education. The specific procedure is as follows. First, we generated a pool of possible metrics based on diverse literature on service quality. We elicited possiblemetric items not only from general service quality metrics such as SERVQUAL and SERVPERF but also from educational service quality metrics such as HEdPERF and PESPERF. Second, specialist teachers in the experiential education area screened the initial metrics to boost face validity. Third, we proceeded with multiple rounds of empirical validation of those metrics. Based on this processes, we refined the metrics to determine the final metrics to be used. Fourth, we examined predictive validity by checking the well-established positive relationship between each dimension of metrics and customer satisfaction. In sum, starting with the initial pool of scale items elicited from the previous literature and purifying them empirically through the surveying method, we developed a four-dimensional systemized scale to measure the superiority of experiential education and named it "Experiential Education PERFormance" (EEPERF). Our findings indicate that students (consumers) perceive the superiority of the experiential education (EE) service in the following four dimensions: EE-empathy, EE-reliability, EE-outcome, and EE-landscape. EE-empathy is a judgment in response to the question, "How empathetically does the experiential educational service provider interact with me?" Principal measures are "How well does the service provider understand my needs?," and "How well does the service provider listen to my voice?" Next, EE-reliability is a judgment in response to the question, "How reliably does the experiential educational service provider interact with me?" Major measures are "How reliable is the schedule here?," and "How credible is the service provider?" EE-outcome is a judgmentin response to the question, "What results could I get from this experiential educational service encounter?" Representative measures are "How good is the information that I will acquire form this service encounter?," and "How useful is this service encounter in helping me develop creativity?" Finally, EE-landscape is a judgment about the physical environment. Essential measures are "How convenient is the access to the service encounter?,"and "How well managed are the facilities?" We showed the reliability and validity of the system of metrics. All four dimensions influence customer satisfaction significantly. Practitioners may use the results in planning experiential educational service programs and evaluating each service encounter. The current study isexpected to act as a stepping-stone for future scale improvement. In this case, researchers may use the experience quality paradigm that has recently arisen.

• The Journal of Society for e-Business Studies
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• v.4 no.3
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• pp.77-94
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• 1999

The Electronic Commerce is expected as one of the most prospective industries in the 21th century, This research performed a survey and analysis is based on the results of the service quality model and previous research of the service quality in MIS. Service quality, one instrument developed by the marketing area, is provided as a possible measure of internet shopping mall, Service quality measures five service dimensions of tangible, reliability, responsiveness, assurance and empathy. The main purposes of this study are to develop an exploratory model based on service quality that can explain the factors of customer's perceived service quality and investigate how these factors are related to consumer satisfaction. The results of this survey are summarized as follows: (1) Reliability and responsiveness of internet shopping mall are evaluated as very important factors, (2) Service quality is an antecedent of consumer satisfaction, (3) Consumer satisfaction has a significant effect on purchase intentions.

• The Journal of Korean Academic Society of Nursing Education
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• v.9 no.1
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• pp.136-143
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• 2003

The purpose of this study was to test the reliability of visual analog scale in assessing the degree of acute pain related to blood sugar test. A sample of 113 subjects is composed of 56 DM patients and 57 their family who are admitted in a ward of medical part of C university hospital in Gwangju. Data are collected from July, 2001 to December, 2001. The degree of pain is twice measured in a week interval. Correlations were moderate between times in DM patients group and healty group. In both measures, correlations were high between VAS score and the score of color pain circle measurement tool. Visual analog scale is methodologically sound instrument for assessment of acute pain. Further study will be needed to evaluate the correlation with physiology measurement.

• Transactions on Electrical and Electronic Materials
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• v.14 no.4
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• pp.172-176
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• 2013

Microelectromechanical system switches are becoming more and more popular in the electronics industry; there is a need for careful selection of the materials in the design and fabrication of switches for reliability and performance issues. The membrane used for actuation to change the state of an RF switch is made mostly using gold or aluminum. Various designs of membranes have been proposed. Due to the flexure-type structures, the design complexity increases, which makes stress analysis mandatory to validate the reliability and performance of a switch. In this paper, the effective stress and actuation voltage required for different types of fixed-fixed membranes is analyzed using finite element modeling. Effective measures are presented to reduce the stress and voltage.

• THE INTERNATIONAL COMMERCE & LAW REVIEW
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• v.34
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• pp.135-156
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• 2007

Trade Portal Site(TPS) is one of the essential tools which can make it possible for small and medium enterprises(SMEs) to perform international trade activity more efficiently using newest information and communication technology including the Internet. Therefore, Korean SMEs need to utilize TPS more actively to enhance their export competitiveness. In this context, this article analyzes the determinants of export performances of Korean SMEs in utilizing the service of TPS based on the Service Quality Model. As a result of an empirical research by using regressive analysis, various measures of service reliability such as reliability, empathy, and tangibilities have positive effects on SMEs export performance in utilizing TPS. These results provides many useful implications to the TPS managers, e-trade related government agency, along with managers of SMEs using TPS.

• The Transactions of the Korean Institute of Electrical Engineers P
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• v.58 no.1
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• pp.27-32
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• 2009

A technical system generally comprise a number of subsystems and components that are interconnected in such a way that the system is able to perform a set of required function. Because of the complex system structure with serial, parallel and bridged connections, some certain subsystems or components are more critical than the others. The main concern of a reliability engineer is to identify potential failures and to prevent these failures from occurring. In order to prevent fatal failures, proper inspections and maintenance actions for each component are required Considering above objectives of reliability engineers and characteristics of a practical system, several practical method for evaluating system and component reliabilities have developed namely Birnbaum's and Fussell & Vesely's measures. However there are several critical weaknesses in traditional calculation process as the target system gets larger. In this paper, a new technique for calculating component's structural importance is proposed and compared to Birnbaum's with representative system examples (serial, parallel. k out of n, and bridge type).

• IE interfaces
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• v.25 no.4
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• pp.405-415
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• 2012

The reliability performance measures for low and high or continuous demand modes of operation of safety instrumented systems(SISs) are examined and compared by analyzing the official definitions in IEC 61508 standard. This paper also presents a status of common cause factor(CCF) models used in IEC 61508 and problems relating CCF modelling are discussed and ideas to solve these ones are suggested. An example with mixed M-out-of-N architecture is carried out to illustrate the proposed methods.

• Journal of Applied Reliability
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• v.15 no.1
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• pp.19-26
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• 2015

The amended law of railway safety in Korea has recently come into effect in order to strengthen the railway safety management system. The new law, which took effect March 1, 2014, will implement stricter oversight of railway companies. As a result, a company that manufactures railroad system or components for domestic use must obtain an approval in accordance with the technical specifications of manufacturer approval. Although Korea had established the legal system in enforcing railway safety, the government wants the companies continue to develop the more improved safety systems until they gain competitive edge on the world class railway manufacturers. This paper presents an in-depth analysis of the technical specifications for manufacturer approval in International Railway Industry Standard (IRIS), which is the global standard. This paper also proposes measures and guidelines that would help Korean manufacturers those who want further develop their safety management systems, as a prerequisite for them to obtain the manufacturer approval.

• International Journal of Contents
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• v.3 no.4
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• pp.1-7
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• 2007

There has been increased interest in wireless sensors in the last few years. This paper provides insight into the properties that make these sensors so attractive, specifically considering their efficiency, data reliability, and the ability to verify the data generated. Some advantages a wireless network presents over traditional information sensing are discussed as well. The paper considers how the environmental field can benefit from using these networks. Some of the possible challenges this industry will face in adopting this new method of data sampling and collection are also considered. A project we conducted raised concern over measures needed for the integrity of the communication system to be maintained, thus ensuring the integrity of the data being collected. From results of an experimental project conducted in York University, the reliability and usefulness of a sensor network is discussed.

• Proceedings of the Korean Reliability Society Conference
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• 2002.06a
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• pp.289-296
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• 2002

The traditional methods of evaluating the performance of a network by enumerating all possible states may quickly become computationally prohibitive, since the number of states grows exponentially as the number of components increases. In such cases, enumerating only the most probable states would provide a good approximation. In this paper, we propose a method which efficiently generates upper and lower bounds for coherent performance measures utilizing the most probable states. Compared with Yang and Kubat's method, our procedure significantly reduces the complexity and memory requirement per iteration for computing the bounds and thereby, achieves the given degree of accuracy or the coverage within a shorter time.