• 유통과학연구
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• 제14권4호
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• pp.81-92
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• 2016

Purpose - In recent years, management scholars have expressed growing interest in the concept of person-Job fit because of having many benefits for employees' attitudes and behaviors. The related research is needed to determine what specific types of fit are related to each other, and to get important individual outcomes. Person-job fit of employees in service organization plays an important role in company as well as person in service industry. Person-job fit, representing the consistency between person (service provider) and job (service provided to the customers), gives significant and positive effects on the attitude and behavior of service provider. On the basis of the study background, the purpose of this study is as follows. First, we would like to examine the effects of person-job fit of service provider on their emotional intelligence. Emotional intelligence is divided into four sub-factors such as self-understanding, understanding others, emotional utilization, and emotional regulation. Second, we would like to identify the relationships between job satisfaction and sub-factors such as self-understanding, understanding others, emotional utilization, and emotional regulation. Research design, data, and methodology - We performed structural equation model using Spss 18.0 and Amos 20.0 in order to verify the hypotheses. Subjects were golf service assistants who were high-touching service with high degree in interaction and long contact time with customers. 178 out of the total 200 surveys were used in evaluation from helpers of golf service working as full-time service provider after selecting two locations of golf course located near Busan. From the evaluation of reliability and validity with variables used in this research, they satisfied and confirmed certain standard. Results - The results are as follows. First, as the results of identifying the relationships between person-job fit and emotional intelligence of service provider, person-job fit did not have positive and significant effect on self-understanding. On the other hand, it affected positively and significantly other factors in emotional intelligence such as emotion to others, emotional utilization, and emotional regulation. Second, as the results of identifying the relationship between emotional intelligence and job satisfaction, sub-factors in emotional intelligence such as emotion to others, emotional utilization, and emotional regulation except self-emotion affected significantly and positively job satisfaction. However, self-emotion did not have significant and positive effects on job satisfaction. Conclusion - These results will be valuable and used for service providers. In addition, many service providers will recognize that person-job fit is very important to get a job. This research has a purpose on the assumption that appropriateness between individual and task in service industry shall act as major influence in emotional intelligence of service provider. Recognitive ability of service provider is also very important per characteristics of service, but emotional intelligence that interacts and connected directly with most customers can be a very meaningful factor as well. Emotional intelligence allows people to recognize, understand, and empathize the emotion of customers shall be a positive reinforcement for customers to evaluate the service ultimately.

• 한국컴퓨터정보학회논문지
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• 제25권8호
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• pp.119-128
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• 2020

본 연구는 노인장기요양서비스 이용만족도에 영향을 미치는 시장특성 요인을 파악하고자 노인장기요양기관 이용자 246명을 대상으로 설문조사를 실시하였다. 수집된 자료는 SPSS 23.0 통계프로그램을 이용하여 분석하였다. 그 결과 첫째, 유형성에는 경쟁성, 행정규제, 과정의 체계성, 선택의 자율성이 정(+)의 방향으로 유의한 영향을 미치고 있었다. 둘째, 신뢰성에는 주택소유, 경쟁성, 행정규제, 선택의 자율성이 정(+)의 방향으로 유의한 영향을 미치고 있었다. 셋째, 대응성에는 기관규모, 월용돈, 경쟁성, 행정규제, 과정의 체계성, 선택의 자율성이 정(+)의 방향으로 유의한 영향을 미치고 있었다. 넷째, 보증성에는 월용돈, 경쟁성, 행정규제, 과정의 체계성, 선택의 자율성이 정(+)의 방향으로 유의한 영향을 미치고 있었다. 다섯째, 공감성에는 경쟁성, 행정규제, 합리문화, 과정의 체계성, 선택의 자율성이 정(+)의 방향으로 유의한 영향을 미치고 있었다.

• 한국응급구조학회지
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• 제26권3호
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• pp.149-159
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• 2022

Purpose: This study aimed to determine a method to reduce stress in clinical practice by identifying how the empathy and self-regulation capacities of paramedic students influence their stress levels. Methods: Selected articles were statistically analyzed using SPSS 21.0. Data on 172 3rd-year and 4th-year paramedic students in Daejeon were used. The subject's general characteristics (sex, university education, the number of the medical training center, work type, satisfaction with college life, and satisfaction with their major) were analyzed according to empathy and self-regulation ability by t-test and ANOVA. Pearson's correlation coefficient was used for the correlation of empathy, self-regulation ability, and clinical practice stress. Hierarchical regression was used for factors influencing clinical practice. Results: Clinical practice stress levels were significantly different between general characteristics of sex (t=3.002, p=0.003), university education (t=2.815, p=0.006), the number of the medical training center (t=-2.998, p=0.003), work type (t=-2.998, p=0.003), satisfaction with college life (t=5.280, p=0.000), and satisfaction with major (t=5.132, p=0.000). Empathy (r=-.520, p<.001) and self-regulation ability (r=-.330, p<.001) significantly negatively correlated with major variables, and the major factor influencing clinical practice stress levels was empathy. Conclusion: Extension of education and various experiences for improving empathy and developing management programs should be performed to decrease clinical practice stress on paramedic students.

• 간호행정학회지
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• 제7권3호
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• pp.439-446
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• 2001

The purpose of this study was to identify the relationship of nursing service satisfaction and nurse's nursing activity styles in a hospital settings. The subjects of this study were 150 admitted patients in a hospital. The data was collected with Nursing Service Satisfaction Scale developed by Tomas(1996) and modified Nurse's Nursing activity styles Scale developed by Coeling(1993). The results were as follows: 1. The mean score for the level of nursing service satisfaction was 65.00(SD=14.10). The mean score for subcategories of nurse's nursing activity styles were as follow; work difficulties management 9.47(SD=2.02), effective work attitude 23.53(SD=3.14), interpersonal relationship 48.82(SD=6.18), keep regulation 23.24(SD=3.62), professional values 48.28(SD=5.27), and professional development 24.41(SD=3.07). 2. The correlations of nursing service satisfaction and subcategories of nurse's nursing activity styles were revealed a positive significant correlation; work difficulties management(r=0.17, p=0.03), effective work attitude(r=0.44, p=0.00), interpersonal relationship(r=0.51, p=0.00), keep regulation(r=0.44, p=0.00), professional values(r=0.31, p=0.00), professional development(r=0.30, p=0.00). 3. Stepwise multiple regression analysis revealed that the most powerful predictor of nursing service satisfaction was effective interpersonal relationship. A combination of effective work attitude, work difficulties management account for 38% of the variance in nursing service satisfaction of the patient in a hospital. In conclusion, this study revealed that the effective work attitude, interpersonal relationship, and work difficulties management in nursing activity were important factors to improve the level of nursing service satisfaction.

• The Journal of Korean Physical Therapy
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• 제27권4호
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• pp.201-206
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• 2015

Purpose: This study was conducted in order to understand the influence of professionalism on job satisfaction and job performance of the physical therapist. Methods: Subjects were 148 physical therapists. We conducted a questionnaire survey on professionalism, job satisfaction, and job performance. Professionalism questions were 'Compliance of professional organization', 'Beliefs about public service', 'Autonomy', 'Beliefs about self-regulation', and 'Vocation awareness of the profession'. A regression analysis was then performed. Results: The subjects' average score for professionalism was $3.18{\pm}0.31$ points. The lowest score for satisfaction was observed for 'Compliance of professional organization'. Professionalism had an effect on job satisfaction. 'Vocation awareness of the profession (${\beta}=0.44$, p<0.001)', 'Beliefs about public service (${\beta}=0.25$, p<0.01)', and 'Autonomy (${\beta}=0.17$, p<0.05)' had an effect on job satisfaction. R square=0.46 (adjusted R square=0.45). Professionalism had an effect on job performance. 'Autonomy (${\beta}=0.29$), p<0.001)', 'Vocation awareness of the profession (${\beta}=0.22$, p<0.05)', and 'Beliefs about self-regulation (${\beta}=0.18$, p<0.05)' had an effect on job performance. R square=0.25 (adjusted R square=0.22). Conclusion: The results of this study indicate that in order to improve job satisfaction and job performance, it is necessary to improve professionalism. Therefore physical therapists should improve their professionalism ('Compliance of professional organization', 'Beliefs about public service', 'Autonomy', 'Beliefs about self-regulation', and 'Vocation awareness of the profession') in order to improve their job satisfaction and job performance. In addition, research to improve professionalism of the physical therapist should be continued.

• 한국산학기술학회논문지
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• 제14권9호
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• pp.4359-4367
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• 2013

본 연구는 응급의료종사자의 자기조절이 직무만족과 이직의사에 미치는 영향을 파악하고자 수행되었다. 자료는 전국 8개 지역에서 2012년 5월부터 8월까지 4개월간 종합병원의 응급실에 종사하는 응급의료종사자 300명으로부터 설문지를 통하여 수집하였으며 빈도분석, 요인분석, 상관관계 및 다중회귀분석으로 분석하였다. 일반적 특성에 따라 여자가 남자보다 많았으며, 연령별로는 20대가 가장 많았다. 학력은 대졸이 전문대 및 대학원 이상 보다 많았으며, 결혼 여부에서는 미혼이 기혼보다 많았다. 고용형태에 따라서 정규직이 비정규직 보다 많은 것으로 나타났다. 자기조절과 직무만족도 및 이직의사의 상관관계가 매우 높은 것으로 나타났다. 자기조절과 직무만족도의 결과 직무만족의 하위요인인 직무내용에 의사결정오류와 정보인식활용이 영향을 주는 것으로 나타났으며, 인간관계에서는 정보인식활용이, 근무환경에서는 정보인식활용이 영향을 주는 것으로 나타났다. 자기조절과 직무만족이 이직의사에 미치는 영향에 대한 결과 자기조절이 직무만족의 하위요인인 보상체계, 인간관계에 영향을 미치는 것으로 나타났으며, 또한 보상체계는 이직의사에도 영향을 미치는 것으로 나타났다.

• 통상정보연구
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• 제14권4호
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• pp.227-252
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• 2012

본 연구는 고객 설문조사를 통해 복구 공정성(절차적 공정성, 결과적 공정성, 상호작용적 공정성)과 복구만족 간의 관계, 복구만족과 재이용의도 간의 인과 관계를 검증하고, 복구 공정성과 복구만족 간의 관계에서 택배서비스 실패의 심각성, 통제성의 조절효과를 확인하고자 하였다. 연구결과는 다음과 같다. 첫째, 택배서비스의 결과적 공정성과 복구만족간의 관계에서는 택배서비스의 결과적 공정성은 높을수록 복구만족이 낮아지는 것이 검증되었다. 둘째, 택배서비스의 절차적 공정성과 복구만족간의 관계에서는 택배서비스의 절차적 공정성은 높을수록 복구만족이 낮아지는 것이 검증되었다. 셋째, 택배서비스의 상호작용적 공정성과 복구만족간의 관계에서는 택배서비스의 상호작용적 공정성은 높을수록 복구만족이 높아지는 것이 검증되었다. 넷째, 복구 공정성과 복구만족의 영향관계에서 있어서 심각성, 통제성의 조절효과가 있는 것으로 나타났다. 다섯째, 서비스 실패에 대한 복구만족과 재이용의도간의 관계에서는 서비스 실패에 대한 복구만족은 높을수록 고객의 재이용의도가 높아지는 것이 검증되었다.

• 융합경영연구
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• 제12권3호
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• pp.35-42
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• 2024

Purpose This study aims to investigate the correlation of social skills and metacognition among university students participating in service-learning programs. Also by evaluating the satisfaction of college students participating in service learning, this research seeks to understand the impact of this program on learning experiences. Research design, data and methodology: The research period spans two semesters, each comprising 15 weeks, from March 2, 2023, to December 20, 2023. Detailed procedures, including planning, preparation, data collection, analysis, and organization, cover activities conducted over the course of 30 weeks. These activities encompass various stages, from initial classroom planning with designated English storybooks to reflection and feedback sessions aimed at continuous development. Data collection methods include surveys, interviews, and observations, allowing for a comprehensive examination of social skills and metacognition among participating students. Results: The results show significant correlations between social skills and metacognition, such as the correlation between knowledge and statistics (r = 0.759, p < .01), the moderate correlation between cooperation and knowledge (r = 0.532, p < .01), the moderate correlation between statistics and cooperation (r = 0.539, p < .01), and the correlation between self-regulation and assertion (r = 0.278, p < .001). The average score of the satisfaction of college students participating in service learning was 4.8 out of 5. Conclusions: This study highlights the significant role of service-learning in boosting social skills and metacognition among university students. This study enhances the academic understanding of the relationships between social skills, metacognition, and service-learning programs, contributing to the expansion of both theoretical and practical knowledge in the field.

• 한국산학기술학회논문지
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• 제14권11호
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• pp.5541-5548
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• 2013

서비스의 속성상 어떠한 기업도 서비스 실패로부터 자유로울 수 없다. 때문에 이러한 서비스 실패를 적절하게 회복하기 위한 노력은 무엇보다 중요한 의미를 가지게 된다. 본 연구는 서비스 회복에 대한 대응 노력의 과정에서 서비스 실패의 상황을 심각성과 통제성으로 구분하였다. 이때, 공정성 지각이 신뢰와 만족에 미치는 영향과 더불어 종업원 진정성의 역할을 실증적으로 검증하여 중요성을 제시하고자 한다. 연구 대상은 서비스 불만을 제기한 경험이 있는 206명의 설문 자료를 SPSS, AMOS를 이용하여 분석하였다. 연구 결과를 요약하면 첫째, 서비스 실패 심각성은 공정성에 부(-)의 영향을 미치지 않았고, 서비스 실패 통제성만이 공정성에 부(-)의 영향을 미치는 것으로 나타났다. 둘째, 공정성 지각은 신뢰와 만족의 관계에서 정(+)의 영향을 미치는 것으로 나타났으며, 회복된 신뢰는 만족에 유의한 영향을 미치는 것으로 나타났다. 셋째, 심각성, 통제성, 공정성, 신뢰와 만족간의 구조적 관계에서 진정성에 의해 조절효과가 있는 것으로 나타났다. 이러한 연구 결과에 근거하여 시사점을 제시하고 미래 연구를 제안하였다.

• 한국산학기술학회논문지
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• 제15권2호
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• pp.735-744
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• 2014

본 연구에서는 자신 및 다른 사람의 정서를 인지하고 조절하며 활용할 수 있는 능력이라 정의되는 감성지능이 항공기라는 특수한 환경 속에서 근무하는 승무원들의 서비스품질 수행에 중요한 요인으로 판단되어 연구하였다. 더불어 감성지능이 직무만족과 조직충성도와 어떠한 영향을 미치는지 그 영향관계를 구체적으로 검증하고자 했다. 이에 본 연구에서 국내 K항공사 승무원들의 감성지능을 분석하고, 이것이 승무원들의 서비스품질 수행과 직무 만족도 및 조직 충성도와의 상관관계 분석을 통해 승무원 조직 내 특이성을 파악하여 서비스품질 향상과 기업 조직 강화를 위한 적절한 방안들을 제시하기 위한 초석을 마련하고자 한다. 본 연구의 결과를 보면 감성지능이 높으면 서비스품질의 업무수행을 잘 해서 직무만족을 높이는데 기여하며, 직무만족이 조직충성도에 긍정적인 영향을 주는 것이 아니고 오히려 감성능력이 조직충성도에 긍정적인 영향을 미친다는 것을 알 수 있다. 그러므로 항공사의 서비스품질 수행능력을 높일 뿐 만 아니라 근무에 대한 만족과 충성도를 높이기 위해서도 감성지능이 풍부한 직원을 뽑거나 지속적인 감성교육이 필요할 것이다.