• Title/Summary/Keyword: Regional Satisfaction

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An Evaluation for Regional Identity of Urban Parks and It's Utility -focused on the new towns in the Capital Region- (도시공원의 지역적 정체성 평가와 유용성 - 수도권 신도시를 중심으로 -)

  • 오정학;고동완;김유일
    • Journal of the Korean Institute of Landscape Architecture
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    • v.27 no.1
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    • pp.79-89
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    • 1999
  • Recent expansion of urban parks has been partly successful in terms of providing urban outdoor recreation space. Unfortunately we paid very little attention to the importance of providing regional identity to urban parks until recently. Thus one of the most important tasks of the contemporary landscape architects of Korea is to investigate ways to improve regional identity of urban parks. This study is aimed at evaluating how well the current urban parks have realized their own regional identity. To test the effectiveness of the concept of 'identity', the identity items were created, while a research model was developed by using such variables as in urban park identity, park satisfaction, belongingness to the region, and residential satisfaction. In order to test the model, the causations were analyzed. Meanwhile, the scales to evaluating identity were reviewed by means of the unstructures group interview, and were finally determined as 10 items; culture, uniqueness, symbolic, historic nature, homogeneity, harmony, difference, public benefit, nativeness and traditionality. Data from three new towns in the capital region-Bundang, Ilsan and Sanbon-were collected, and their central parks were referred to a questionnaire survey. The data were processed using descriptive statistics, correlation analysis, multiple regression analysis and path analysis. It was found through this survey that subjects 'sentiments regarding the sample towns' regional identity differed slightly. Residents of Bundang felt the strongest amount of regional identity, followed by those of Ilsan and Sanbon. In addition, the most important scale on regional identity is 'park satisfaction', followed by 'belongingness to the region' and 'residental satisfaction'. The path analysis was conducted to interpret the causations in a more detailed and comprehensive way than correlation analysis. As a result, it was proven that the regional identity affects 'belingingness to region' through the intermediated variable 'park satisfaction', while affecting ' residential satisfaction' through the intermediate variables 'park satisfaction' and 'beligningness to region'. In other words, although the regional identity of a park does not directly affect 'belongingness to region' or 'residental satisfaction', it has indirect effects on them through intermediate variables.

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The Analysis on the Regional Comparison and Affecting Factors of Customer Satisfaction (고객만족도에 대한 지역간 차이 비교 및 영향요인분석)

  • Park, Jae-San
    • Korea Journal of Hospital Management
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    • v.10 no.4
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    • pp.23-50
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    • 2005
  • The main objectives of this study are to compare the regional differences and to analyse the affecting factors of customer satisfaction. The subjects are 9 hospitals(5 Daegu region, 4 Seoul region) patient satisfaction index that were surveyed the 2004 Hospital Accreditation Program performed by KHIDI(Korea Health Industry Development Institute) and MOHW(Ministry of Health and Welfare). The sample used in this study consisted of 450 inpatients and 454 outpatients. The survey instrument is composed of physical environment items, physician factors, nursing staff factors, ancillary staff factors, administrative procedure items, and quality of hospital stay items. And overall satisfaction, intent to revisit, and intent to recommend as dependent variables are measured. Basically, the reliability and validity of survey items was evaluated. And the T-test was performed to compare regional differences of customer satisfaction. Finally to analyse the affecting factors on overall satisfaction, and customer loyalty(intent to revisit and intent to recommend), the multiple regression analysis was used. This study shows firstly, the Daegu region's patient satisfaction level of inpatients and outpatients is lower than Seoul region. Especially, nursing staff factors and quality of hospital stay items are very low on inpatient's satisfaction. Also all independent variables except the sufficiency of goods in hospital stand are very low on outpatient's satisfaction. Secondly, as a result of multiple regression analysis, ancillary staff factors(Beta=0.281) have a significant effect on overall satisfaction of inpatient cases in Daegu region. In regard to intent to revisit and intent to recommend, physical environment factors have a significant effect. Thirdly, in Seoul region, physical environment factors(Beta=0.430) have a significant effect on overall satisfaction of inpatient cases. In regard to intent to revisit and intent to recommend, administrative procedure items and nursing staff factors have a significant effect, respectively. In conclusion, these results indicate that hospitals in Daegu region make an effort to improve the customer satisfaction level, especially, of physical environment factors on inpatients and administrative procedure factors on outpatients

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A study on the service quality and customer loyalty in regional cultural festival (지역문화 축제의 서비스 품질과 고객충성도에 관한 연구)

  • Kim, Yon-Hyong
    • Journal of the Korean Data and Information Science Society
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    • v.21 no.3
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    • pp.437-446
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    • 2010
  • This paper is to analyze the relationships among the service quality of regional festival, revisiting the festival, which is a customer loyalty, and orally transmitted effect in Jeonju International Film Festival (JIFF), which is a regional festival. It is significant in that the satisfaction of service quality effects on the overall satisfaction in the film festival Major factors for film festival service quality such as facility convienence, souvuior, program, PR, information and accessbility is significant in the statistics. It is estimated that overall satisfaction for service quality and royality affect each other positively.

Impact of Image of Regional Festival on Satisfaction of Tourists and Their Intention for Revisit - With Focus on Firefly Festival of Youngyang - (지역축제이미지가 관광객의 만족과 재방문의사에 미치는 영향 - 영양 반딧불이 축제를 중심으로 -)

  • Lee, Jae-Man;Jee, Jin-Ho
    • The Journal of the Korea Contents Association
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    • v.8 no.12
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    • pp.424-432
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    • 2008
  • In this study the author analysed impact of image of regional festival on satisfaction of tourists and their intention for revisit through an example of firefly festival in Youngyang-kun. Current Firefly Festival of Youngyang is its fifth since its beginning. Unlike festivals in other areas it is held during daytime and nighttime respectively. In it natural environment and ecosystem in Youngyang area are highlighted and it is unique in the sense that such festival is performed with live insects. Festival is organized with various sights to see including experiencing flying fireflies in nighttime and making insects etc. In this study the author analysed impact of image of regional festival on satisfaction of tourists and their intention for revisit. In this connection this author chose 20 items in connection with image of regional festival. Then I carried out analysis on various factors in connection with tourists as appeared in regional festival. I performed analysis on diversity, experience, convenience, conveyance of content of festival and its creativity as factors constituting satisfaction of tourists in connection with image of regional festival. Result of analysis undertaken in this study revealed that image of regional festival and satisfaction of tourists who experienced festivals served to their expressing intention for revisiting. For inducing tourists intention for revisiting image of regional festival, conveyance of diverse information, diversity of program of the festival, new experience, sense of expectation are important. Therefore this is need for development of environment and ecosystem friendly programs and it should be developed as a consistent environment friendly festival rather on temporary touch- and-go event.

Effect of Housing Economic and Regional Characteristics on Life Satisfaction of the Elderly: Focusing on the Mediating Effect of Self-Esteem (주거의 경제 및 지역적 특성이 노인의 삶의 만족도에 미치는 영향 : 자아존중감의 매개효과를 중심으로)

  • Lim, Kwang-bin;Kang, Dong-hoon
    • The Journal of the Korea Contents Association
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    • v.18 no.4
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    • pp.467-479
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    • 2018
  • The purpose of this study is to understand the effects of housing economic and regional characteristics on the ife satisfaction and the self-esteem of the elderly and how their self-esteem mediates the effects of housing economic and regional characteristics on their life satisfaction. The main results of the study are as follows. First, housing economic characteristics such as housing prices, occupancy area per resident, and ratio of utility cost to total living costs had a significant effect on the elderly's life satisfaction and self-esteem, and the elderly's self-esteem mediated the effect of the economic characteristics of housing on the life satisfaction of the elderly. Second, residential area, a regional characteristic of housing, had a significant effect on the life satisfaction and self-esteem of the elderly, and the self-esteem of the elderly mediated the effect of the residential area on the life satisfaction. Thus, because elderly housing welfare policies related to housing economic and regional characteristics affect the elderly's life satisfaction, a psychological welfare, through a mediating effect of the elderly's self-esteem.

Relationship between the creation of a child-friendly city and children's regional satisfaction, living satisfaction, and happiness

  • Kim, Kyung-Sook
    • Journal of the Korea Society of Computer and Information
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    • v.26 no.3
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    • pp.167-172
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    • 2021
  • The purpose of this study is to present policy implications for the efficiency of child-friendly city creation through an empirical analysis of the relationship between variables related to the effectiveness of child-friendly city creation and the creation of child-friendly city. For this purpose, the difference between before and after the certification of child-friendly cities was analyzed for children of local governments certified as child-friendly cities. According to the analysis, the factors in the six major areas of child-friendly city creation do not significantly affect children's regional satisfaction, living satisfaction, and happiness. Based on these analysis results, the necessity of creating a child-friendly city and the direction related to the creation of a child-friendly city were presented. We also present the limitations of our research and future research challenges.

Factors Influencing Visitors' Satisfaction in Local Festival - Case of Gigisi Folk Festival - (지역축제 서비스 품질의 방문객 만족 영향요인 - 기지시 줄다리기 축제 -)

  • Shin, Hyun-Bae;Park, Duk-Byeong
    • Journal of Agricultural Extension & Community Development
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    • v.25 no.4
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    • pp.199-210
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    • 2018
  • The concept of visitor satisfaction and service quality are notably two important concepts in marketing. Two concepts are important in addressing theoretical as well as practical issue for marketers and consumer researchers. The study aims to identify the factors influencing visitor satisfaction in local folk festival. Data were collected from 432 residents of festival visitors through structured survey questionnaires. Results showed that whereas program contents and staff were more like positively to affect visitor satisfaction, accommodation and amenity affected visitor satisfaction negatively. Therefore, in order to visitors' satisfaction, practitioners and policy makers need to develop program contents and staff ability.

A Study on Satisfaction Degree for Menu Quality of the Regional Cuisine in Gangwon Province (강원도 향토음식의 메뉴 품질 만족도에 관한 연구)

  • Lee, Hyung-Woo
    • Culinary science and hospitality research
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    • v.16 no.5
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    • pp.1-13
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    • 2010
  • This study analyzes the satisfaction degree for menu quality of the regional cuisine in Gangwon province. The result of verifying hypotheses is as follows. For the satisfaction with the quality in direct services, it showed no similarity by education levels, locations, and income levels; however, there was a significant difference in satisfaction by gender, locations, and occupation. Males evaluated satisfaction with direct services higher than females, and Chun-Cheon and Sok-Cho residents felt more satisfied than Gang-Reung residents. By occupation, students and self-employed ones showed more satisfaction. For the satisfaction with indirect services, there was a significant difference in 1% of the similarity range by gender, locations, and occupation while no difference was shown in the other variables. Compared with the satisfaction with direct services, satisfaction with indirect services was low, which indicated the necessity of improving indirect services. Indirect services showed the same results of satisfaction by gender, locations, occupation as those of direct services. In particular, it showed high satisfaction among students.

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Analysis of Consumer Preference of Nonghyup by Ordered Logit Model in the Chungnam Province (순서화 로짓모형을 이용한 농협의 선호도 분석: 충남지역 주민을 대상으로)

  • Woo, Jae-Young
    • Journal of Agricultural Extension & Community Development
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    • v.16 no.2
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    • pp.405-438
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    • 2009
  • This study aims to analyse the consumer and regional dwellers preferences of nonghyup influenced by contributions of socio-economical using ordered logit model. The survey data were obtained from 225 adults in Chungnam province, cross sectional data in 2007. This paper especially estimates the impact of socio-economic characteristics, such as sex, occupation, school career, and emotional and subjective recognition of contributions of regional socio-economical and culture development, social welfare, It also examines the impact of recognition of cooperational level with local government's policy, customer satisfaction ratings, degree of business ethics. The main results are as follows; the consumer and regional dwellers preferences of nonghyup is not affected by sex, occupation, school career. But the consumer and regional dwellers preferences of nonghyup is influenced by emotional and subjective recognition of contributions of regional socio-economical and culture development, social welfare, It also influenced by emotional and subjective recognition of policy cooperation level with local government, customer satisfaction ratings, degree of business ethics.

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A Study on Corporate Support Service Convergence Factors that Influence Corporate Performance: Targeting Corporations in Sejong City and Chungnam (기업성과에 영향을 미치는 기업지원서비스의 융복합 요인에 관한 연구 : 충남·세종 기업을 대상으로)

  • Noh, Hee-Kyung;Lee, Sang-cheol
    • Journal of the Korea Convergence Society
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    • v.8 no.5
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    • pp.193-200
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    • 2017
  • This study analyzed the effects that service convergence factors in the public sector have upon corporate performance via the parameter of overall satisfaction, targeting corporations that have received corporate support service under the auspices of regional industry promotion policies. The results of the analysis indicated that corporate support service quality factors pertaining to support processes and outcomes, excluding quality, have significant influence on overall satisfaction, and overall satisfaction also affects corporate performance. Thus, the study is significant in that it provides a sound basis for judging which aspects of corporate support convergence service quality need to be supplemented in order to improve overall satisfaction and corporate performance.