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http://dx.doi.org/10.15207/JKCS.2017.8.5.193

A Study on Corporate Support Service Convergence Factors that Influence Corporate Performance: Targeting Corporations in Sejong City and Chungnam  

Noh, Hee-Kyung (Tourism Management, Kongju University)
Lee, Sang-cheol (Chungnam Institute for Regional Program Evaluation)
Publication Information
Journal of the Korea Convergence Society / v.8, no.5, 2017 , pp. 193-200 More about this Journal
Abstract
This study analyzed the effects that service convergence factors in the public sector have upon corporate performance via the parameter of overall satisfaction, targeting corporations that have received corporate support service under the auspices of regional industry promotion policies. The results of the analysis indicated that corporate support service quality factors pertaining to support processes and outcomes, excluding quality, have significant influence on overall satisfaction, and overall satisfaction also affects corporate performance. Thus, the study is significant in that it provides a sound basis for judging which aspects of corporate support convergence service quality need to be supplemented in order to improve overall satisfaction and corporate performance.
Keywords
Local Industrial Development Policy; Regional Strategic Industry; Corporate Support Services; Public Services Quality; Service Satisfaction; Corporate Performance;
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
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