• 대한치과의사협회지
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• 제52권2호
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• pp.69-74
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• 2014

Many patients have been suffering the continued hypersensitivity and pain of teeth after operative or endodontic treatment. The primary purpose of this paper is to examine the causes of the pain and the hypersensitivity of teeth, and to resolve conflicts between dentists and patients. The secondary aim of this paper is to prevent medical disputes. Evidence-based dentistry and making a good relationship with patients will reduce disputes on dental treatment.

• 한국프랜차이즈경영연구
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• 제8권3호
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• pp.29-37
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• 2017

Purpose - In recent years, research has been conducted on the conflict resolution strategies of the franchise headquarters and the franchisees, but there is a lack of research on the factors of conflict due to the intrinsic structure, such as interdependence or hierarchical relationship, and behavioral analysis to reduce the conflict. In this study, we analyze the relationship between satisfaction and trust formed in the process and result of the business, and the result of action to dissolution intention. Research design, data, methodology - For these purposes, the author developed the proposed model and several hypotheses. In this model, conflict resolution strategies consist of five dimensions such as avoiding, forcing, cooperating, obliging, and compromising strategy. And, this model proposed that onflict resolution strategies are antecedents of procedure quality, behaviour quality and dissolution intention are consequences of conflict resolution strategies. The data were collected from April 1 to April 15, 2013. Because this study examined franchise industries from the franchisee perspective, we contacted franchisee store owner and managers located in Seoul and Gyeonggi Province. Interviewers trained contacted a total of 483 franchisees, and 400 franchisees responded. Out of 400 respondents, 2 respondents were deleted due to missing information. Thus, a total of 398 franchisee were used for this study. he data were analyzed using frequency analysis, confirmatory factor analysis, correlation analysis, and structural equational modeling with SPSS 24.0 and Amos 23.0 statistical program. Results - The findings can be summarized as follows: First, franchisor conflict resolution activities have significant effects on procedure quality. Second, procedure quality has a significant effect on behavior quality. Finally, behavior quality has a significant effect on dissolution intention. Conclusions - In this study, we investigated the relationship between conflict resolution behavior, procedural quality, behavior quality and dissolution intention. As a result, the franchisers should strive to resolve conflicts not only in solving simple problems with franchisees, but also in a longer term perspective. We also found that the procedural aspects of resolving conflicts should not be ignored. If the trust and satisfaction of each other increase during the process of resolving the conflict, it will positively affect the satisfaction and trust in resolving the conflict. This is also because it serves to lower the intention of termination. However, there is a limitation that it is targeted only to the restaurant franchise, and it is necessary to study the conflict resolution behavior depending on the type of conflict.

• 지역사회간호학회지
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• 제11권2호
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• pp.347-357
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• 2000

The purspose of this study is to examine the undergraduate students' attitudes, salient beliefs, perceived self-control and intentions for moderate drinking behavior of their own. Two hundred and twenty five students in two universities in Seoul and Suwon participated in this study. Questionnaires developed by this investigator under the guidance of the theory of planned behavior were used to collect data, Descriptive statistics, t-test, ANOVA. Pearson correlation coefficients. and multiple regression were used to analyze the data. The majority of the students showed positive attitudes toward the moderate drinking behavior. Students perceived conflict messages. however. from their significant others about their moderate drinking behavior. While parents and other family members as sisters and brothers strongly supported the moderate drinking behavior of students, friends and school-mates did not. More than half of the students did not intend to reduce their alcohol consumption in the near future. Students' attitudes and perceived self-control were the predictor variables of the intention while subjective norms were not. Students who intended to reduce their alcohol consumption showed a more positive attitude, subjective norm, and higher perceived self-control scores than who did not. These students who were intent for moderate drinking behavior spent less money for drinking, had less opportunities to drink, and drank small amounts of alcohol Moderate Drinking Behavior programs focusing on students who were heavy drinkers, however, did not intend to reduce their alcohol consumption should be developed focused on their characters. Programs for students who intended to reduce their alcohol consumption also recommended to help the students' positive intention continued.

• 디지털융복합연구
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• 제10권8호
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• pp.1-14
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• 2012

본 연구는 기존 문헌을 검토하여 기술스트레스 요인들 간의 인과관계를 탐색해보고자 한다. 이러한 시도의 주된 목적은 개인이 느끼거나 겪게 되는 기술스트레스를 동시에 줄일 수 없기 때문에 인과관계 분석을 통해 선행요인을 규명할 경우 전체적인 기술스트레스가 유발되기 전에 초기에 확산을 예방하거나 기술스트레스를 줄이기 위한 최소의 노력으로 최대의 효과를 기대할 수 있기 때문이다. 분석결과 기술의 변화 속도는 직장-가정간 갈등과 음의 방향으로 유의하게 나타났으며, 업무 과부화와는 정의 방향으로 유의하게 나타났다. 또한 기술의 복잡성은 업무 과부화와 직무 불안정에 유의한 영향을 미치는 것으로 나타났다. 업무 과부화는 직장-가정간 갈등에 유의한 영향을 미치는 것으로 나타났다. 마지막으로 직장-가정간 갈등은 직무 불안정에 유의한 영향을 미치는 것으로 나타났다.

• 한국철도학회논문집
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• 제8권4호
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• pp.314-320
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• 2005

This paper is designed to help train dispatcher resolve railway conflicts in rent-time. We developed a mixed integer programming model to optimize the train schedule that determines the best overtaking or crossing positions, The objective of the model is to minimize the maximum lateness of the trains and reduce the total sum of the lateness, while satisfying the field constraints associated with the difference between passenger trains and freight trains, and the limited number of sidings. We applied the model on a portion of a single line track, Joong-Ang Line to ascertain the efficiency of the model, and showed how the model can be used to resolve the railway conflicts. The results indicates that our model can provide useful results in terms of optimal schedule for the test problem. This type of modeling approach would be useful for a train dispatcher to make a real-time railway conflict resolution.

• 대한간호학회지
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• 제36권5호
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• pp.681-690
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• 2006

Purpose: The purpose of this study was to investigate the effects of assertiveness training on nurses' assertive behaviors, interpersonal relations, communication conflicts, conflict management style and personnel turnover rate. Method: A non-equivalent control group pretest-posttest design was used in this study, Nurses were assigned into the experimental or control groups, each consisting of 39 nurses. Data was collected between January to March 2004. An 'Assertiveness Training Program' for Nurses developed by Park was used for the study. To emphasize assertiveness practice, 5 practice sessions utilizing ABCDE principles were added to Park's program. To examine the effects of the program, differences between the two groups in assertive behaviors, interpersonal relations, communication conflicts, conflict management style and personnel turnover rate were analyzed using ANCOVA. Results: The assertiveness training was effective in improving the nurses' assertiveness behaviors, but was not effective in improving interpersonal relations, reducing the subjects' communication conflicts, changing the conflict management style or reducing their personnel turnover rate. Conclusion: There have been many studies about factors affecting nurses' personnel turnover rates, but few have been done about methods of intervention to reduce the personnel turnover rate. Thus, this study provides a significant contribution in attempting such an intervention from nursing management perspectives.

• 한국직업건강간호학회지
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• 제18권1호
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• pp.106-115
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• 2009

Purpose: Occupational stress is a determinant risk factor for cardiovascular disease and work disability. This study aims to describe occupational stress and identify its related factors among aged security guards. Methods: A random sample of 76 aged security guards were interviewed by three research assistants. The criteria of the subjects were as follows : 50 or older male with 40 or more working hours a week working with colleagues ranged from 3 to 50. The data were collected in September, 2007 and analyzed by multiple regression using SAS Version 9.1. Results: The mean score of occupational stress among aged security guards was 47.2. The mean scores of its sub-scales were 31.3(physical environment), 33.8(occupational demand), 80.8occupational control), 44.6(interpersonal conflict), 51.3 (occupational insecurity), 53.6(occupational system), 57.5(lack of reward), and 30.3(work environment). The scores of occupational control, interpersonal conflict, and occupational insecurity were higher than the scores of Korean average occupational stress sub-scales. Significant variables affecting occupational stress and its sub-scales were work place, work type, and employment type. Conclusion: In order to reduce occupational stress among security guards, sufficient occupational control and interpersonal conflict control, appropriate reward, and employment stability should be considered. Also long working hours and work shift should be improved.

• 한국건축시공학회:학술대회논문집
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• 한국건축시공학회 2015년도 춘계 학술논문 발표대회
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• pp.202-203
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• 2015

To promote the remodeling project it is important to get apartment residents' consent. It is significant variable to determine project to progress smoothly from planning stage which committee of association establishment sets up to establishment stage of association. On average, it takes about 1~1.6 year in planning phase which means before construction phase of remodeling. Therefore, it is very important issue to get apartment residents' consent in planning phase. In this research, we focused on residents' opinion and proposed solution of conflict with gathering residents' opinion to proceed remodeling project. By setting particular remodeling situation, related residents represented as agents made effort to efficient coordination to reduce total duration of decision making. Therefore, we proposed multi-agent based on fuzzy inference to simulate behavior of decision making on remodeling project effectively. From this method, optimal alternative is selected by considering each agents' attributes which represented by fuzzy set. This research will develope to further research for realizing concrete multi-agent based on fuzzy inference considering all stakeholders in remodeling project.

• 한국건설관리학회논문집
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• 제21권1호
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• pp.70-77
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• 2020

국내에서 발생하는 공공갈등은 증가 추세이며, 갈등으로 인한 직·간접 피해가 크기 때문에 이를 줄이고자 다양한 연구가 진행되고 있다. 그러나, 기존 연구들은 갈등자체에 보다 중점을 두고 있어 갈등으로 인한 건설사업에 대한 영향에 대한 연구는 미흡한 실정이다. 또한, 대부분의 공공갈등은 대형 SOC 사업과정에서 발생하기에, 프로젝트 특성을 고려한 갈등연구가 필요하다. 따라서 본 연구에서는 프로젝트 특성과 공공갈등 특성 간 영향 관계의 중요도를 파악하였다. 문헌고찰과 전문가 자문을 통해 프로젝트와 공공갈등의 대표 특성을 4개씩 선정하였고, 두 집답의 특성 간 영향 관계 중요도를 Fuzzy AHP를 이용하여 분석하였다. 그 결과, 프로젝트 특성 중 SOC 건설사업 유형이 전반적 갈등특성에 가장 큰 영향을 미쳤다. 갈등특성 중 특히 갈등요인과 갈등단계가 건설사업 유형과의 영향 관계 중요도가 높게 나왔다. 본 연구결과를 통해, 프로젝트 특성에 따라 달라지는 갈등의 특성들을 고려한 갈등관리방안 수립할 수 있을 것으로 기대된다.

• 디지털융복합연구
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• 제13권8호
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• pp.207-220
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• 2015

본 연구는 광고 산업종사자들을 대상으로 감성지능(EI)과 일-가정 갈등(WFC)이 직무성과와 이직의도 등 조직효과성에 어떠한 영향을 미치는지 실증적으로 분석하였다. 분석 결과, 감성지능은 직무성과와 이직의도에 부분적으로 유의한 영향을 미치는 것으로 나타났다. 특히 감성 활용의 수준이 높은 직원일수록 직무성과가 높았으며, 감성조절 능력이 높은 직원일수록 이직의도가 낮은 것으로 나타났다. 둘째, 일-가정 갈등은 조직 효과성에 부분적으로 유의한 영향을 미치는 것으로 드러났다. 특히 일로 인한 가정 갈등은 이직의도를 높이는 것으로 나타났다. 본 연구의 이러한 결과는 다른 산업에 비해 이직률이 높은 광고 산업 종사자들을 대상으로 조직의 성과와 인적자원 관리를 위해 감성지능을 높이고 일과 가정의 갈등을 줄일 수 있는 조직문화 형성 및 적절한 제도의 확립이 필요하다는 점을 시사하고 있다.