Browse > Article

The Effect of Assertiveness Training on Communication Related Factors and Personnel Turnover Rate among Hospital Nurses  

Kang Myung-Ja (Pusan National University Hospital, Department of Nursing)
Lee Hae-Jung (School of Nursing, Pusan National University)
Publication Information
Journal of Korean Academy of Nursing / v.36, no.5, 2006 , pp. 681-690 More about this Journal
Abstract
Purpose: The purpose of this study was to investigate the effects of assertiveness training on nurses' assertive behaviors, interpersonal relations, communication conflicts, conflict management style and personnel turnover rate. Method: A non-equivalent control group pretest-posttest design was used in this study, Nurses were assigned into the experimental or control groups, each consisting of 39 nurses. Data was collected between January to March 2004. An 'Assertiveness Training Program' for Nurses developed by Park was used for the study. To emphasize assertiveness practice, 5 practice sessions utilizing ABCDE principles were added to Park's program. To examine the effects of the program, differences between the two groups in assertive behaviors, interpersonal relations, communication conflicts, conflict management style and personnel turnover rate were analyzed using ANCOVA. Results: The assertiveness training was effective in improving the nurses' assertiveness behaviors, but was not effective in improving interpersonal relations, reducing the subjects' communication conflicts, changing the conflict management style or reducing their personnel turnover rate. Conclusion: There have been many studies about factors affecting nurses' personnel turnover rates, but few have been done about methods of intervention to reduce the personnel turnover rate. Thus, this study provides a significant contribution in attempting such an intervention from nursing management perspectives.
Keywords
Assertiveness; Communication; Personnel turnover;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
연도 인용수 순위
1 Huber, D. (2000). Leadership and nursing care management. Philadelphia: W.B. Saunders Company
2 Jang, I. S., & Kim, C. N. (2002). Effects of assertiveness training on assertiveness behavior, problem solving ability and interpersonal relationships of nursing college students. J Korean Comm Nurs, 13(2), 239-248   과학기술학회마을
3 Kang, M. J., & Lee, H. J. (2003). A phenomenological study on nurses experience of turnover. J Korean Acad Nurs Adm, 9(3), 305-314   과학기술학회마을
4 Kim, Y. M., & Park, S. A. (1995). A study on the turnover intention and the turnover behavior of nurses. The Seoul Journal of Nursing, 9(1), 47-67
5 Lee, M. O. (1997). A study on the relationship nurse's relative power and interpersonal conflicts. Unpublished doctoral dissertation, Yonsei University, Seoul
6 Ministry of Education & Human Resources Development (2001). 2000 Annual Statistical Report. Ministry of Education & Human Resources Development
7 Oh, M. J. (1997). A study on the experiences of turnover among hospital nurses. J Korean Fund Nurs, 4(2), 193-216
8 Poroch, D., & McIntosh, W. (1995). Barriers to assertive skills in nurses. Aust N Z J Ment Health Nurs, 4(3), 113-23
9 Micheals, C., & Spector, P. (1982). Causes of employee turnover : A test of the Mobley et al, Model. J Appl Psychol, 66,116-119   DOI
10 Lee, K. J. (1999). Communication and nursing. Seoul : Shin Kwang Publishing Company
11 Rathus, S. A. (1973). A 30-item schedule for assessing assertive behavior. Behavior Therapy, 398-4061
12 Ha, N. S. (1998). The effect of assertiveness training on the stress response and assertive behavior of nurses. Unpublished doctoral dissertation, The Catholic University of Korea, Seoul
13 Kolodner, E., & Freda, M. (1992). Recruitment of staff management principles for health Gaithersburg, MD., : Aspen Publication
14 Kim, S. H. (J997). A study on the determinants of intent to leave among social works. Unpublished doctoral dissertation, Seoul National University, Seoul
15 Lee, S. M. (1994). The effect of job characteristics and personal factors on the work stress, job satisfaction and turnover intention. J Korean Acad Nurs, 25(4), 790-806
16 Cavanagh, S. J., & Coffin, D. A. (1992). Staff turnover among hospital nurses. J Adv Nurs, 17, 1369-1376   DOI
17 Chun, S. K. (1995). A study on the effectiveness of social skills training program for rehabilitation of the schizophrenic patients. Unpublished doctoral dissertation, Soongsil University, Seoul
18 Hwang, S. Y., Lee, E. J., Na, D. M., Lee, G. S., Sun, G. S., & Lee, J. S. (2002). The clinical experiences of newly-qualified nurses. J Korean Acad Nurs Adm, 8(2), 261-271
19 Korean Nurses Association (2002). Work Report of Hospital Nurses Association, 127-129
20 Lee, H. J., & Hwang, S. K. (2002). Discriminating factors of turnover intention among korean staff nurses. J Korean Acad Nurs Adm, 8(3), 38-392
21 Ha, Y. S., Kim, S. H., Moon, C. H., Sok, S. Y., Yoon, J. L., & Lee, M. J. (1983). The assertive training program for aggressive or passive undergraduates. Research of Student Guidance, 16(1),11-50
22 Nursing is excellent profession. (2001, September 6). The Nursenews
23 Rhee, I. S. (1990). The effects of assertivetraining on assertive behavior, self-esteem and interpersonal stress of nursing students. Unpublished master's thesis, Chungnam National University, Daejeon
24 Park, S. Y., & Kim, M. S. (1997). Principle of assertive training for nruse. Seoul : Jung dam Publishing Company
25 Park, J. H. (2002). The relationships of Myers-Briggs type indicator and assertiveness training to assertiveness behavior and conflict management mode. J Korean Com Nurs, 13(3), 556-565   과학기술학회마을
26 Lee, H. D. (1983). Group Counseling. Seoul : Chung Ang Aptitude Publishing Company
27 Kim, C. P. (2003). A study on the relation of employee's perception of organizational politics and their job satisfaction, intention to turnover Focusing on participation in decision making of employee as moderating variable. Unpublished master's thesis, Seoul National University, Seoul
28 Park, S. Y. (1994). The effects of assertiveness training and value clarification training on nurse's conflict level and conflict management mode. Unpublished doctoral dissertation, Ewha Womans University, Seoul
29 Kim, S. H. (J991). A comparison of the effects of assertiveness training approaches according to nonassertiveness causes on assertiveness. Unpublished doctoral dissertation, Keimyung University, Daegu